{"id":12532,"date":"2024-08-09T08:56:29","date_gmt":"2024-08-09T15:56:29","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=12532"},"modified":"2024-10-31T09:15:00","modified_gmt":"2024-10-31T16:15:00","slug":"embracing-emerging-technology-at-microsoft-with-new-ai-certifications","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/embracing-emerging-technology-at-microsoft-with-new-ai-certifications\/","title":{"rendered":"Embracing emerging technology at Microsoft with new AI certifications"},"content":{"rendered":"\n

As an organization, we immediately saw that advanced AI was going to create opportunities for our employees to increase their reach and impact. We knew we needed to move quickly to help them get ready for the moment.<\/p>\n\n\n\n

Our response?<\/p>\n\n\n\n

We assembled an ambitious data and AI curriculum through Microsoft Viva Learning that draws from Microsoft Learn and other content sources. This curriculum is empowering our employees at Microsoft Digital, the company\u2019s IT organization, with the skills they need to harness these tools.<\/p>\n\n\n\n

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Microsoft Viva Learning and Microsoft Learn<\/h3>\n\n\n\n

Microsoft Viva Learning and Microsoft Learn are two distinct platforms that serve different purposes.<\/p>\n\n\n\n

Microsoft Viva Learning<\/strong> is a centralized learning hub in Microsoft Teams that lets you seamlessly integrate learning and building skills into your day. In Viva Learning, your team can discover, share, recommend, and learn from content libraries provided by both your organization and partners. They can do all of this without leaving Microsoft Teams.<\/a><\/p>\n\n\n\n

Microsoft Learn<\/strong> is a free online learning platform that provides interactive learning content for Microsoft products and services. It offers a wide range of courses, tutorials, and certifications to help users learn new skills and advance their careers. Microsoft Learn is accessible to anyone with an internet connection and is available in multiple languages.<\/a><\/p>\n<\/div>\n\n\n\n

It\u2019s all part of our approach to infusing AI into everything we do to support the company. The more successful we are in Microsoft Digital, the better our team can deploy our new AI technologies to the rest of our colleagues across the organization. <\/p>\n\n\n\n

Infusing AI into Microsoft through a learn-it-all culture<\/h2>\n\n\n\n

Fully unleashing AI across Microsoft is a bold aspiration that will require plenty of guidance and support from our Microsoft Digital team. It\u2019s both a technology and a people challenge that requires us to have more than IT knowledge to deliver.<\/p>\n\n\n\n

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\u201cWe take a holistic approach,\u201d says Sean MacDonald, partner director of product management in Microsoft Digital. \u201cIt\u2019s not just about winning with technology\u2014it\u2019s about supporting the community and doing things the right way.\u201d<\/p>\n<\/blockquote>\n\n\n\n

With our learn-it-all culture and Microsoft Viva Learning<\/a>, Microsoft Learn<\/a>, and other content sources at our disposal, a progressive curriculum was the natural choice for upskilling our technical professionals. Microsoft Viva Learning connects content from our organization\u2019s internal learning libraries and third-party learning management systems. As a result, it makes it easy for our team to develop learning paths with content from Microsoft Learn, LinkedIn Learning, and external providers like Pearson.<\/p>\n\n\n\n

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\u201cAs a tech company, we\u2019re always encountering new concepts and new technologies,\u201d says Miguel Uribe, principal product manager lead for Employee Experience Insights in Microsoft Digital. \u201cIt\u2019s part of our culture to absorb technology and consume concepts very quickly, and AI is just the latest example.\u201d<\/p>\n<\/blockquote>\n\n\n\n

{Learn how we\u2019re managing our response to the AI Revolution internally at Microsoft with an AI Center of Excellence<\/em><\/a>. <\/em>See how we\u2019re getting the most out of generative AI at Microsoft with good governance<\/em><\/a>.}<\/em><\/p>\n\n\n\n

Building meaningful AI certifications for Microsoft employees<\/h2>\n\n\n\n

The AI Center of Excellence (AI CoE), our Microsoft Digital team tasked with designing and championing how our organization uses AI, is at the forefront of these efforts. They\u2019re working to standardize how we leverage AI internally.<\/p>\n\n\n\n

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Operational pillars of the AI Center of Excellence<\/h3>\n\n\n\n
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Strategy<\/strong><\/p>\n\n\n\n

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Working
with feature crews to determine what we want to achieve with AI at the Microsoft
Digital level and prioritize those AI investments.<\/p>\n<\/div>\n\n\n\n

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Architecture<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Enabling infrastructure data, services, access, security, privacy, scalability, accessibility, and interoperability for AI for cases.<\/p>\n<\/div>\n\n\n\n

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Roadmap<\/strong><\/p>\n\n\n\n

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Building implementation plans for AI projects, including tools, technologies, responsibilities, targets, and KPIs.<\/p>\n<\/div>\n\n\n\n

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Culture<\/strong><\/p>\n\n\n\n

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Fostering collaboration, innovation, education, and ethics among stakeholders.<\/p>\n<\/div>\n<\/div>\n\n\n\n

We\u2019ve created four pillars to guide our internal implementation of generative AI across Microsoft: Strategy, architecture, roadmap, and culture. Our AI certifications program falls under culture.<\/em><\/p>\n<\/div>\n\n\n\n

\u201cOur first priority is creating a common understanding and language around these fairly new topics,\u201d says Humberto Arias, senior product manager on the Frictionless Devices team in Microsoft Digital. \u201cThe technology changes constantly, so you need to learn continually to keep up.\u201d<\/em><\/p>\n\n\n\n

Fortunately, enterprising employees within Microsoft have been laying the groundwork for this moment for years. Our Artificial Intelligence and Machine Learning (AIML) community had been working on their own time to deepen their knowledge through research and independent certifications.<\/p>\n\n\n\n

\"MacDonald,
Sean MacDonald (left to right), Miguel Uribe, Humberto Arias, Urvi Sengar, Nitul Pancholi, Amy Ceurvorst, John Philpott, Sunitha Bodhanampati, Yannis Paniaras, and Dave Rodriguez (not pictured), are all part of a larger Microsoft Digital team implementing a new AI training curriculum for employees at Microsoft.<\/em><\/figcaption><\/figure>\n\n\n\n

When generative AI took off at the start of 2023, that community began partnering with the AI CoE and got serious about empowerment. They brought their knowledge. The AI CoE brought their organizational leadership.<\/p>\n\n\n\n

\u201cNo other organization within Microsoft can provide such a clear picture of what you need for upskilling,\u201d says Urvi Sengar, AIML software engineer in Microsoft Digital. \u201cOnly our IT organization is functionally diverse enough.\u201d<\/p>\n\n\n\n

Their work is a testament to the power of trusting your technology champions to lead change. In previous years, Sengar and her AIML community colleagues had already built a learning path focused on AI-900<\/em><\/a>, a pathway dedicated to AI fundamentals. They relaunched the course in 2023 to represent the core of our AI certifications.<\/p>\n\n\n\n

From there, a diverse group of technical and employee experience professionals collaborated to assemble, create, and structure a series of learning paths to launch Microsoft Digital\u2019s employees into the next level of AI expertise. That\u2019s where Microsoft Viva Learning really shines. The platform makes it easy to curate our AI content actively as the technology landscape evolves.<\/p>\n\n\n\n

\u201cSo much is changing that we don\u2019t want to stop at just one static certification,\u201d Sengar says. \u201cWe want to keep the learning going along with everything new and relevant so we can take this community forward.\u201d<\/p>\n\n\n\n

The result is a granular, multidisciplinary curriculum that gets Microsoft Digital employees not just up to AI literacy, but AI proficiency.<\/p>\n\n\n\n

Innovative AI certifications designed for employee success<\/h2>\n\n\n\n

Our AI and Data Learning<\/em> curriculum breaks into three distinct learning paths: basic, intermediate, and advanced.<\/p>\n\n\n\n