{"id":12532,"date":"2025-04-16T08:56:00","date_gmt":"2025-04-16T15:56:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=12532"},"modified":"2025-12-16T10:50:35","modified_gmt":"2025-12-16T18:50:35","slug":"embracing-emerging-technology-at-microsoft-with-new-ai-certifications","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/embracing-emerging-technology-at-microsoft-with-new-ai-certifications\/","title":{"rendered":"Embracing emerging technology at Microsoft with new AI certifications"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>This story reflects updated guidance from Microsoft Digital\u2014it was first published in 2023.<\/em><strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the company\u2019s IT organization, we at Microsoft Digital realized that advanced AI was going to create opportunities for our employees to increase their reach and impact. We knew we needed to move quickly to help them get ready for the moment.<\/p>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-3f1abf08 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">Our response?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We assembled an ambitious data and AI curriculum through Microsoft Viva Learning that draws from Microsoft Learn and other content sources. This curriculum is now empowering our employees with the skills they need to harness these tools.<\/p>\n\n\n\n<div class=\"wp-block-group has-border-color has-black-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"border-width:1px;padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<h3 class=\"wp-block-heading has-text-align-center\" style=\"margin-top:0\">Microsoft Viva Learning and Microsoft Learn<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft Viva Learning and Microsoft Learn are two distinct platforms that serve different purposes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Microsoft Viva Learning<\/strong>&nbsp;is a centralized learning hub in Microsoft Teams that lets you seamlessly integrate learning and building skills into your day. With Viva Learning your team can discover, share, recommend, and learn from content libraries provided by both your organization and select partners.&nbsp;<a href=\"https:\/\/learn.microsoft.com\/en-us\/viva\/learning\/overview-viva-learning\" target=\"_blank\" rel=\"noreferrer noopener\">They can do all of this without leaving Microsoft Teams.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Microsoft Learn<\/strong>&nbsp;is a free online learning platform that provides interactive learning content for Microsoft products and services. It offers a wide range of courses, tutorials, and certifications to help users learn new skills and advance their careers.&nbsp;<a href=\"https:\/\/learn.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Learn is accessible to anyone with an internet connection and is available in multiple languages.<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s all part of our approach to infusing AI into everything we do to support the company. The more successful we are in Microsoft Digital, the better our team can deploy our new AI technologies to the rest of our colleagues across the organization.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Sean-MacDonald.png\" alt=\"A photo of MacDonald.\" class=\"wp-image-20798\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Sean-MacDonald.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Sean-MacDonald-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Sean-MacDonald-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe take a holistic approach. It\u2019s not just about winning with technology\u2014it\u2019s about supporting the community and doing things the right way.&#8221;<\/p>\n<cite>Sean MacDonald, partner director of product management, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Infusing AI into Microsoft through a learn-it-all culture<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Fully unleashing AI across Microsoft is a bold aspiration that will require plenty of guidance and support from our Microsoft Digital team. It\u2019s both a technology and a people challenge that requires us to have more than IT knowledge to deliver.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe take a holistic approach,\u201d says Sean MacDonald, partner director of product management in Microsoft Digital. \u201cIt\u2019s not just about winning with technology\u2014it\u2019s about supporting the community and doing things the right way.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With our learn-it-all culture and Microsoft Viva Learning, Microsoft Learn, and other content sources at our disposal, a progressive curriculum was the natural choice for upskilling our technical professionals. Microsoft Viva Learning connects content from our organization\u2019s internal learning libraries and third-party learning management systems. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a result, it makes it easy for our team to develop learning paths with content from Microsoft Learn, LinkedIn Learning, and external providers like Pearson.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAs a tech company, we\u2019re always encountering new concepts and new technologies,\u201d says Miguel Uribe, principal product manager lead for Employee Experience Insights in Microsoft Digital. \u201cIt\u2019s part of our culture to absorb technology and consume concepts very quickly, and AI is just the latest example.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Building meaningful AI certifications for Microsoft employees<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/cloud-adoption-framework\/scenarios\/ai\/center-of-excellence\" target=\"_blank\" rel=\"noreferrer noopener\">Our AI Center of Excellence (AI CoE)<\/a>\u2014the Microsoft Digital team tasked with designing and championing how our organization uses AI\u2014is at the forefront of these efforts. They\u2019re working to standardize how we leverage AI internally.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>[Read our story on our CoE here: <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-ai-revolution-how-microsoft-digital-it-is-responding-with-an-ai-center-of-excellence\/\">The AI Revolution: How Microsoft Digital is responding with an AI Center of Excellence<\/a>.]<\/em><\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">The AI CoE operates according to the principles of AI 4 ALL: Accelerate, learn, and land.<\/h3>\n\n\n\n<div class=\"wp-block-group has-gray-100-background-color has-background is-layout-grid wp-container-core-group-is-layout-ee827443 wp-block-group-is-layout-grid\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<div class=\"has-shadow wp-block-group has-black-color has-white-background-color has-text-color has-background has-link-color wp-elements-b491a7d0b73e311bc84e9abb044eee5f has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"box-shadow: 0 2px 2px 0 rgba(0, 0, 0, 0.1); padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Strategy<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"56\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10553_strategy_icon.png\" alt=\"\" class=\"wp-image-17357\" style=\"width:64px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Work with product and feature teams to determine what we want to achieve with AI, define business goals, and prioritize the most important implementations and investments.<\/p>\n<\/div>\n\n\n\n<div class=\"has-shadow wp-block-group has-black-color has-white-background-color has-text-color has-background has-link-color wp-elements-c6ba0f86f37c19baf85594014dc68086 has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"box-shadow: 0 2px 2px 0 rgba(0, 0, 0, 0.1); padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Architecture<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"60\" height=\"60\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10553_architecture_icon.png\" alt=\"\" class=\"wp-image-17359\" style=\"width:64px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Enable infrastructure, data, services, security, privacy, scalability, accessibility, and interoperability for all AI use cases.<\/p>\n<\/div>\n\n\n\n<div class=\"has-shadow wp-block-group has-black-color has-white-background-color has-text-color has-background has-link-color wp-elements-89ab166e35a0f8ffc4860cfe4ae87f0a has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"box-shadow: 0 2px 2px 0 rgba(0, 0, 0, 0.1); padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Roadmap<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"56\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10553_pin_paper_icon.png\" alt=\"\" class=\"wp-image-17360\" style=\"width:64px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Build and manage implementation plans for AI projects, including tools, technologies, responsibilities, targets, and performance measurement.<\/p>\n<\/div>\n\n\n\n<div class=\"has-shadow wp-block-group has-black-color has-white-background-color has-text-color has-background has-link-color wp-elements-feec18510062b023efdab09c476bfbbe has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"box-shadow: 0 2px 2px 0 rgba(0, 0, 0, 0.1); padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Culture<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"56\" height=\"56\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10553_culture_icon.png\" alt=\"\" class=\"wp-image-17361\" style=\"width:64px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Foster collaboration, innovation, education, and responsible AI among stakeholders.<\/p>\n<\/div>\n\n\n\n<div class=\"has-shadow wp-block-group has-black-color has-white-background-color has-text-color has-background has-link-color wp-elements-7a7392067ec3a018c2a0094754ce6a43 wp-container-content-1ed81c1b has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"box-shadow: 0 2px 2px 0 rgba(0, 0, 0, 0.1); padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"has-text-align-center wp-block-paragraph\"><strong><strong>Responsible AI<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Responsible AI serves as the foundation for all our AI-powered solutions and products. The AI CoE prioritizes <a href=\"https:\/\/www.microsoft.com\/en-us\/ai\/principles-and-approach\" target=\"_blank\" style=\"color: var(--wp--custom--color--blue--800) !important;\">the company\u2019s responsible AI principles<\/a> for our AI projects: fairness, reliability and safety, privacy and security, inclusion, transparency, and accountability.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOur first priority is creating a common understanding and language around these fairly new topics,\u201d says Humberto Arias, senior product manager in Microsoft Digital. \u201cThe technology changes constantly, so you need to learn continually to keep up.\u201d<em><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fortunately, enterprising employees within Microsoft have been laying the groundwork for this moment for years. Our Artificial Intelligence and Machine Learning (AI\/ML) community had been working on their own time to deepen their knowledge through research and independent certifications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When generative AI took off at the start of 2023, that community began partnering with the AI CoE and got serious about empowerment. They brought their knowledge. The AI CoE brought their organizational leadership.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cNo other organization within Microsoft can provide such a clear picture of what you need for upskilling,\u201d says Urvi Sengar, an AI\/ML senior software engineer in Microsoft Digital. \u201cOnly our IT organization is functionally diverse enough.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Their work is a testament to the power of trusting your technology champions to lead change. <\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/04\/Urvi-Sengar.png\" alt=\"A photo of Sengar.\" class=\"wp-image-21541\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/04\/Urvi-Sengar.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/04\/Urvi-Sengar-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/04\/Urvi-Sengar-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cSo much is changing that we don\u2019t want to stop at just one static certification. We want to keep the learning going, along with everything new and relevant, so we can take this community forward.\u201d<\/p>\n<cite>Urvi Sengar, senior software engineer, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">In previous years, Sengar and her AI\/ML community colleagues had already built a learning path focused on <a href=\"https:\/\/learn.microsoft.com\/en-us\/credentials\/certifications\/azure-ai-fundamentals\" target=\"_blank\" rel=\"noreferrer noopener\">Azure AI Fundamentals<\/a>. They relaunched the course in 2023 to represent the core of our AI certifications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From there, a diverse group of technical and employee experience professionals collaborated to assemble, create, and structure a series of learning paths to launch our Microsoft Digital employees into the next level of AI expertise. That\u2019s where Microsoft Viva Learning really shines. The platform makes it easy to curate our AI content actively as the technology landscape evolves.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSo much is changing that we don\u2019t want to stop at just one static certification,\u201d Sengar says. \u201cWe want to keep the learning going, along with everything new and relevant, so we can take this community forward.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The result is a granular, multidisciplinary curriculum that gets Microsoft Digital employees leveled up not just to AI literacy, but to AI proficiency.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Innovative AI certifications designed for employee success<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our AI and Data Learning curriculum divides into three distinct learning paths: basic, intermediate, and advanced.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">AI Learning Basic gives beginners a ground-level, conceptual understanding of the technology. It builds familiarity with generative AI and no-code AI tools, as well as more theoretical frameworks and topics like the <a href=\"https:\/\/www.microsoft.com\/en-us\/ai\/responsible-ai\" target=\"_blank\" rel=\"noreferrer noopener\">responsible AI<\/a> principles, AI ethics, and how to align AI projects with our values.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">AI Learning Intermediate is where things get more functional. Here, employees learn about natural language processing and prompt engineering, as well as several specific AI tools, including ChatGPT, AI Builder in Power Automate, Semantic Kernel (for building AI-based apps), Azure OpenAI generative models, and more.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">AI Learning Advanced goes from function to innovation. This is where employees can dive deeper into working with large language models (LLMs), training neural networks, self-supervised machine learning, and other skills that will help them develop more advanced solutions and automations. Examples include units on Advanced Natural Language Processing with Python and UX for AI.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When employees complete each learning path, they receive a sharable badge. We used <a href=\"https:\/\/info.credly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Credly<\/a>, a digital credentialing solution created by Pearson, to design and manage those badges. We can then distribute them to our employees through Credly\u2019s integration with Microsoft Viva Learning.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" style=\"margin-bottom:0\">Microsoft Digital AI certification levels<\/h3>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"220\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10553_AI_certification_levels_graphic-67211e6dee8c3.png\" alt=\"The three AI certification badges available through Microsoft Viva Learning: beginner, intermediate, and advanced.\" class=\"wp-image-17368\" style=\"width:650px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10553_AI_certification_levels_graphic-67211e6dee8c3.png 624w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/10\/10553_AI_certification_levels_graphic-67211e6dee8c3-300x106.png 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><figcaption class=\"wp-element-caption\"><em>Microsoft employees can obtain three levels of AI certification: beginner, intermediate, and advanced.<\/em><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Curating the curriculum is only one part of the AI CoE\u2019s job. It\u2019s also crucial to promote and socialize these learning opportunities internally. The wider <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-viva\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Viva employee experience suite<\/a> takes care of that.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We actively socialize the AI certifications through <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-viva\/engage\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Viva Engage<\/a>, our employee communication platform, but top-down promotion is only one component of their success. Microsoft Digital employees often share their certifications via LinkedIn or through Viva Engage. As a result, there\u2019s an element of virality that leads even more of our employees to take these courses\u2014even outside Microsoft Digital.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"320\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/10761_Nitul_Pancholi_THUMB.png\" alt=\"A photo of Pancholi.\" class=\"wp-image-20423\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/10761_Nitul_Pancholi_THUMB.png 320w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/10761_Nitul_Pancholi_THUMB-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/10761_Nitul_Pancholi_THUMB-150x150.png 150w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cPeople are observing the work we do and looking for ways to bring it into their organizations. Even external customers are asking how they can set up their own centers of excellence and what to prioritize.\u201d<\/p>\n<cite>Nitul Pancholi, principal product manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Our teams are clearly excited about their success. The share rate for AI Learning badges is 67 percent, well above Credly\u2019s average of 47 percent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Beyond Microsoft Digital, lines of business across Microsoft are adapting these certifications for their own needs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPeople are observing the work we do and looking for ways to bring it into their organizations,\u201d says Nitul Pancholi, principal product manager in Microsoft Digital, who leads the AI CoE\u2019s culture pillar. \u201cEven external customers are asking how they can set up their own centers of excellence and what to prioritize.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Freshly empowered AI practitioners, ready for the future<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re still at the beginning of our internal AI adoption journey. But by raising the baseline of AI knowledge, these certifications ensure our technical professionals are ready to lead the rest of our organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThat\u2019s one of the super cool things about Microsoft,\u201d MacDonald says. \u201cWe have the playground at our fingertips, and we have the autonomy and opportunity to dream up whatever we want.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The advent of advanced AI supported by thoughtful empowerment initiatives will only amplify our employees\u2019 ability to experiment with emerging technologies. We\u2019re confident that developing our own AI curriculum will help us work our way into a virtuous cycle of more learning, more creativity, and more business innovation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers with access to Microsoft Viva Learning can start assembling their own AI curriculum, drawing from Microsoft Learn content, their own educational materials, and external providers and learning management systems. By unlocking AI for employees through education, organizations will be better positioned to ride the wave of the next digital revolution.<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some things to consider as you think about launching an AI curriculum at your company:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Leverage your integrations <\/strong>with tools like Microsoft Viva Learning and LinkedIn Learning.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Actively curate your courses<\/strong> to keep your curriculum up to date.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Busy schedules get in the way:<\/strong> Build time for learning into your employees\u2019 days, then support them with curriculum.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Leverage executive sponsorship,<\/strong> employee champions, and the social aspects of learning.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Incentivize and recognize progress<\/strong> through gamification, friendly competition, badges, and testimonials.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Build a diverse enablement team<\/strong> from across different disciplines, seniorities, and technical backgrounds.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Think about how to segment learners<\/strong> by level of expertise and learning style, then tailor the learning to those segments.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-viva\/learning?OCID=InsideTrack_Product_10553\" target=\"_blank\" rel=\"noreferrer noopener\">Start building your own AI curriculum with Microsoft Viva Learning.<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-ai-revolution-how-microsoft-is-responding-with-an-ai-center-of-excellence\/\">Learn how we\u2019re managing our response to the AI revolution internally at Microsoft with an AI Center of Excellence<\/a>.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/getting-the-most-out-of-generative-ai-at-microsoft-with-good-governance\/\">See how we\u2019re getting the most out of generative AI at Microsoft with good governance.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/fostering-a-culture-of-learning-at-microsoft-with-viva-learning\/\">Discover how Microsoft cultivates a culture of learning with Viva Learning.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/creating-learn-it-alls-at-microsoft-with-viva-learning-and-linkedin-learning-hub\/\">Explore creating learn-it-alls at Microsoft with Viva Learning and LinkedIn Learning Hub.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/cloud-adoption-framework\/scenarios\/ai\/center-of-excellence\" target=\"_blank\" rel=\"noreferrer noopener\">Get more details about our AI Center of Excellence.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>This story reflects updated guidance from Microsoft Digital\u2014it was first published in 2023. As the company\u2019s IT organization, we at Microsoft Digital realized that advanced AI was going to create opportunities for our employees to increase their reach and impact. We knew we needed to move quickly to help them get ready for the moment. [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":12535,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[199,868,331,89,850,852,263,827,114,621],"coauthors":[138],"class_list":["post-12532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-ai","tag-ai-deployment-and-adoption","tag-data-and-ai","tag-digital-transformation","tag-end-user-services-and-support","tag-it-and-business-operations","tag-microsoft-365","tag-microsoft-365-copilot","tag-microsoft-teams","tag-microsoft-viva","program-ms-digital-stories","m-blog-post"],"yoast_head":"<!-- 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