{"id":13606,"date":"2024-03-05T09:00:00","date_gmt":"2024-03-05T17:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=13606"},"modified":"2025-12-09T10:36:22","modified_gmt":"2025-12-09T18:36:22","slug":"redesigning-how-we-work-at-microsoft-with-generative-ai","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/redesigning-how-we-work-at-microsoft-with-generative-ai\/","title":{"rendered":"Redesigning how we work at Microsoft with generative AI"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Generative AI has emerged as a transformational force in computing, but it\u2019s not always clear how to utilize it when designing new products. At Microsoft, our teams are learning how to incorporate Microsoft Copilot and other new AI technology into their everyday work.<\/p>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-3f1abf08 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">Our UX designers and managers in Microsoft Digital, the company\u2019s IT organization, are on the cutting edge of the shift that AI is bringing to modern engineering. And we\u2019re now able to share their in-the-trenches observations on how generative AI is transforming the way they work. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Immediate impact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One of the first dramatic changes we\u2019ve seen since incorporating generative AI into our workflows, is that our product designers no longer need to create mockups of every screen in a product\u2014now there\u2019s a better way.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cNow it\u2019s like creating a book where the pages are always changing,\u201d says Yannis Paniaras, a principal designer in the Microsoft Digital Studio. \u201cAt the critical junction in the UX, where humans interact with Copilot, the AI transforms into the conductor of the user experience. This shift is enabling our designers to move away from defining fixed flows to embracing a non-deterministic design style orchestrated by the AI.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cDesigners are shifting their focus from standard UI towards the vocabulary of prompts, dynamically designed adaptive cards, and finding consistency within the UX context. These elements are becoming the new building blocks of AI-based UX design.&#8221;<\/p>\n<cite><strong> Yannis Paniaras, principal designer, Microsoft Digital Studio<\/strong><\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft Digital Studio is our team of designers and researchers in Microsoft Digital. The Microsoft Digital Studio team is committed to using their expertise in design, research, content strategy, accessibility, and product planning to create experiences that empower Microsoft employees to achieve more in their lives.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Paniaras has observed that designing an AI-enabled product is very different from designing a traditional desktop or mobile app. In conversations with designers, program managers, and developers, he frequently encounters questions about how various product-making disciplines should coordinate their work in this new context.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;We have Copilot, powered by a large language model (LLM), and we use Fluent AI design language for experiences that rely on lean graphical user interfaces with dynamic prompts and dynamically generated, contextual cards,\u201d Paniaras says. \u201cThese provide just-in-time user interface elements that map to the generative flow. Consequently, designers are shifting their focus from standard UI towards the vocabulary of prompts, dynamically designed adaptive cards, and finding consistency within the UX context. These elements are becoming the new building blocks of AI-based UX design.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Microsoft Digital Studio team\u2019s designers still work in Figma, the popular design and prototyping tool, but their designs need to remain open-ended and sometimes more abstract, rather than a set of fixed linear designs. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe design becomes a set of probabilities,\u201d Paniaras says. \u201cWhile this poses a challenge for designers, it also encourages us to collaborate more closely with everyone else.\u201d <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Laura Bergstrom, a principal UX manager for the Unified Employee Experience team, adds that content designers and designers on her team developed guidance for engineers to scale Copilot responses, creating consistent, reliable responses with the right tone of voice at the right time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWith all the power of generative AI, user experience and design are still responsible for the quality of the experience and the outcome,&#8221; Bergstrom says. &#8220;So, we\u2019re finding ways to scale working with engineering and data science.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Spurring collaboration with AI<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Using AI to quickly align plans and goals is causing a shift in the way the entire product-making crew works together. \u201cAll the different disciplines are working together to get things in place,\u201d Paniaras says. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He tells a story of a designer who worked concurrently with PMs and engineers to design prompts, comparing it with the previous way of doing things. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt used to be different: you had research, based on that you would have ideas, prototype certain things, build them, then engineers would test them,\u201d Paniaras says. \u201cIt was more linear.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#8220;I need to figure out what the user wants. When we build an application, I need to know where they are coming from, what they want to do, and where the experience that we\u2019re building for them will break down.\u201d<\/p>\n<cite><strong>Victor Albahadly, senior UX designer, Microsoft Digital Studio<\/strong><\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Modern engineering with AI requires a shift to a more collaborative culture on product teams, where there aren&#8217;t clear lines of ownership and people can work flexibly together. It\u2019s similar to the shift that engineering went through from the waterfall approach to agile, when instead of owning specific pieces, engineers swarmed over one part of the product for a sprint, then swarmed on another part in the next sprint.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Transitional UI interfaces<\/h2>\n\n\n\n<figure class=\"wp-block-image alignleft size-large\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/09\/10567-Flattening-how-we-work-graphic_cropped.png\" alt=\"An illustration of the changing UI contexts with the addition of AI. \"\/><figcaption class=\"wp-element-caption\">We\u2019re shifting from a fixed, traditional UX approach to AI-influenced UX. With traditional UX, the UI is central and static, mapping out all possible user interactions. The surrounding UX context has a minor role, not influencing the UI dynamically. In AI UX, the UI is minimized, signifying a responsive and adaptive approach that relies on AI for real-time user interaction. Here, the UX context is amplified, reflecting the system\u2019s capacity to accommodate various user environments, thereby shaping a more tailored experience.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Victor Albahadly, a senior UX designer on the Microsoft Digital Studio team, says AI has potential to transform the way he does his core job, which is to test to find out where the designs he and his team build breakdown and fail to meet the needs of the people who will use them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;I need to figure out what the user wants,\u201d Albahadly says. \u201cWhen we build an application, I need to know where they are coming from, what they want to do, and where the experience that we\u2019re building for them will break down.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The challenge is that he has to sample the experiences users have with his designs and extrapolate what he learns to the rest of the design. And importantly, he does this at scale\u2014not for just one person, but for all the people who use the application. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI need to test how the experience will work for many people,\u201d he says. \u201cThat\u2019s an intense process.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AI has the potential to change that because it will be able to see everything\u2014something a human will never be able to do on their own. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWith AI\u2019s help, someday in the near future, I\u2019ll be able to test the entire application,\u201d Albahadly says. \u201cThere will be a lot of power in that.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AI can help designers get this kind of scale at every step in the process, which not only makes the results far more accurate, but also much faster. <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Transforming user testing with AI<\/h2>\n\n\n\n<figure class=\"wp-block-image alignleft size-large\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/09\/10567_Flattening-how-we-work-graphic_2_cropped.png\" alt=\"A set of interconnected groups of images to show what AI being able to see across all dimensions of a UX experience could look like.\"\/><figcaption class=\"wp-element-caption\">Human designers can only sample the experience users have with experiences they build\u2014they can\u2019t test every scenario, because that takes far too long. AI is going to change that, because after it\u2019s fully deployed in the UX space, it will be able to test every use case.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The future of ideation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Albahadly also envisions AI enhancing parts of the design process. Today, ideation is done by talking to experts and customers, holding brainstorming sessions, and doing workshops. In the future, he suggests he could do similar ideation with his teammates <em>and<\/em> AI. <strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;In your app, say there&#8217;s a huge drop-off of traffic coming from Japan,\u201d he says. \u201cNow we need to do a workshop to find out why this is happening. The AI could point to specific stuff like a language barrier or culture barrier, or a time issue like a holiday. Instead of taking a week to ideate, it could become a step in the process the same day.&#8221;<strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to changes in design processes, generative AI is changing the user experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe\u2019ve had a linear way of pumping out experiences\u2014an OS, products on top of it, and apps,\u201d Bergstrom says. \u201cNow there are different copilots, different extensibility, ways of doing things on surfaces. This all has to make sense to a user end-to-end.\u201d <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It requires a lot of design thinking to produce that experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Data quality is also crucial to producing an experience that makes sense. \u201cGenerative AI is a wildcard, which requires data to be more pristine,\u201d Bergstrom says. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, Microsoft 365 Copilot can go through all your emails and SharePoint sites. If you type in \u201cbenefits,\u201d it should identify the authoritative source and display that information\u2014not go through your email to find every benefits-related message you\u2019ve ever gotten.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Transforming work with AI<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">What about the potential of AI to do routine, repetitive work and give people the time to do higher value work? Bergstrom sees a wide range of opportunities. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe can use generative AI to help employees with everyday tasks, from finding the best place to park to managing the immigration process to identifying the best selections for employee benefits,\u201d Bergstrom says. \u201cAnd for large enterprises, we can use generative AI to help manage facilities by identifying cost-to-benefit ratios, building usage, and for finding the best locations to have offices.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Both Bergstrom and Albahadly see an opportunity for AI to help employees write their performance reviews. Bergstrom notes that it could help managers combine review feedback from multiple sources and tie it to OKRs. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And Albahadly says that for employees, AI can help with writing their own performance reviews. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThat\u2019s been a challenge for most Microsoft employees, because at the end of the year, you have to sit and remember everything you worked on,\u201d he says. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cDurable problems don\u2019t change. But now we have infinitesimally more ways to solve for those problems with an intelligent assistant that can anticipate needs and predicts possibilities\u2014we\u2019re just trying to figure out how to harness all the capability in our designs.\u201d<\/p>\n<cite><strong>Laura Bergstrom, a principal UX manager, Microsoft Digital<\/strong><\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Because AI will be exposed to your meetings, your calendar, and your projects, it will be easy for it to co-write your review with you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIn the future, it will be less writing and more selecting stuff, and AI will generate a whole year for you,\u201d Albahadly says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With all this transformation happening, some people worry about the future of work. But Paniaras is optimistic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Everything around us, including our roles, work, processes, and definitions of values, has been created by us humans,&#8221; he says. &#8220;Whenever any of these dimensions change, we inevitably end up redefining them or filling the void. But you need to have that thinking attitude, and the recognition that everything around us is a result of our own making.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bergstrom agrees. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cDurable problems don\u2019t change,\u201d she says. \u201cBut now we have infinitesimally more ways to solve for those problems with an intelligent assistant that can anticipate needs and predicts possibilities\u2014we\u2019re just trying to figure out how to harness all the capability in our designs.\u201d<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some tips for getting started with generative AI at your company:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Embrace AI as a collaborator<\/strong>:\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Consider AI as a creative partner. It can augment your design process by suggesting patterns, layouts, and interactions.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Collaborate with AI tools to generate design variations, explore possibilities, and iterate faster.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Understand AI\u2019s capabilities and limitations<\/strong>:\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Familiarize yourself with the types of AI algorithms commonly used in design, such as neural networks, generative adversarial networks (GANs), and reinforcement learning.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Recognize that AI has limitations\u2014it can\u2019t replace human intuition, empathy, or domain expertise. Use it as a tool to enhance your creativity.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Design for adaptability and personalization<\/strong>:\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">AI-driven UX should be adaptable and personalized. Create interfaces that adjust dynamically based on user behavior, context, and preferences.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Use AI to tailor experiences for individual users, providing relevant content and recommendations.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Collect and curate data<\/strong>:\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">AI models require data to learn and improve. Collect relevant user data (with privacy considerations) to train AI algorithms.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Curate high-quality datasets that represent diverse user scenarios and behaviors.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Iterate and refine AI models<\/strong>:\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Start with simple AI models and gradually increase complexity. Iterate based on user feedback and real-world usage.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Regularly evaluate and fine-tune AI models to ensure they align with user needs and business goals.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Ethical considerations<\/strong>:\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Be mindful of biases in AI algorithms. Ensure fairness, transparency, and inclusivity.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Understand the ethical implications of AI-driven decisions and design accordingly.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Learn from existing AI-driven products<\/strong>:\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Study successful AI-powered products and services. Analyze how they integrate AI seamlessly into the user experience.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Learn from industry leaders and adapt their best practices to your own projects.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Remember, AI is a powerful tool, but it\u2019s most effective when combined with human creativity and empathy. By embracing AI and understanding its role, UX designers can create innovative, personalized, and adaptive experiences for users.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/copilot\/microsoft-365\/microsoft-365-copilot-setup?OCID=InsideTrack_Product_10567\" target=\"_blank\" rel=\"noreferrer noopener\">Give Microsoft 365 Copilot a try.<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-copilot-for-microsoft-365-in-four-chapters\/\">Read our guide on how we deployed Microsoft 365 Copilot at Microsoft.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.linkedin.com\/learning-login\/share?account=3322&amp;forceAccount=false&amp;redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fux-for-ai-design-practices-for-ai-developers%3Ftrk%3Dshare_ent_url%26shareId%3DRq8XLPw%252BR6%252BJVFgtIg89cg%253D%253D\" target=\"_blank\" rel=\"noreferrer noopener\">Take a &#8220;UX for AI: Design Practices for AI Developers&#8221; class with Microsoft\u2019s John Maeda (requires LinkedIn Learning account).<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/five-tips-for-prompting-ai-how-were-communicating-better-at-microsoft-with-microsoft-copilot\/\">Explore five tips for prompting AI: How we\u2019re communicating better at Microsoft with Microsoft Copilot.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/embracing-emerging-technology-at-microsoft-with-new-ai-certifications\/\">Embrace emerging technology at Microsoft with new AI certifications.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/\">Learn how we&#8217;re powering agentic AI adoption at Microsoft with our Customer Zero philosophy.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Generative AI has emerged as a transformational force in computing, but it\u2019s not always clear how to utilize it when designing new products. At Microsoft, our teams are learning how to incorporate Microsoft Copilot and other new AI technology into their everyday work. Engage with our experts! Customers or Microsoft account team representatives from Fortune [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":13652,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[199,868,89,850,263,827],"coauthors":[138],"class_list":["post-13606","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-ai","tag-ai-deployment-and-adoption","tag-digital-transformation","tag-end-user-services-and-support","tag-microsoft-365","tag-microsoft-365-copilot","program-ms-digital-stories","m-blog-post"],"yoast_head":"<!-- This site is optimized with the 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