{"id":13997,"date":"2024-04-08T10:58:29","date_gmt":"2024-04-08T17:58:29","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=13997"},"modified":"2024-05-20T09:33:29","modified_gmt":"2024-05-20T16:33:29","slug":"driving-microsoft-goals-usage-at-microsoft-with-microsoft-viva-engage","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-microsoft-goals-usage-at-microsoft-with-microsoft-viva-engage\/","title":{"rendered":"Driving our Microsoft Viva Goals usage with Microsoft Viva Engage"},"content":{"rendered":"

\"MicrosoftEmployees worldwide are embracing flexible work, seeking work-life balance, and pursuing purpose and fulfillment in careers. Employers want to support their team and maximize efficiency as much as possible\u2014particularly around key objectives.<\/p>\n

Here at Microsoft, we\u2019re using objectives and key results (OKRs) in Microsoft Viva Goals to align our team priorities with our overarching business goals, which is helping our employees find a greater sense of purpose and drive more impact.<\/p>\n

While OKRs and the goals we create with them are powerful, they don\u2019t directly translate to motivation or progress. Successfully integrating an OKR framework hinges on ensuring companywide goal alignment among teams, and motivating employees to genuinely invest in them.<\/p>\n

\u2014 Don Campbell, senior director, Microsoft Digital<\/p>\n<\/blockquote>\n

OKRs serve as a measure of key objectives, tracking progress across various domains. At Microsoft, we use the resulting data sets to inform our decision-making and align on our goals.<\/p>\n

\u201cWhile OKRs and the goals we create with them are powerful, they don\u2019t directly translate to motivation or progress,\u201d says Don Campbell, a senior director in Microsoft Digital, the company\u2019s IT organization, and lead of the team that deployed Microsoft Viva Goals across the company. \u201cSuccessfully integrating an OKR framework hinges on ensuring companywide goal alignment among teams, and motivating employees to genuinely invest in them.\u201d<\/p>\n

\"A
Viva Goals works as an effective way to incorporate an OKR framework while engaging employees.<\/em><\/figcaption><\/figure>\n

This is where Viva Goals, which integrates goal tracking and engagement, provides an opportunity for new success within teams.<\/p>\n

Viva Goals is a goal alignment solution that uses OKR frameworks to improve goal alignment across teams. Shared OKR dashboards and seamless integration with other tools streamline collaboration and enhance visibility into progress and priorities.<\/p>\n

Viva Engage became our central hub, a premier destination for all things Viva Goals. It offered a unified platform amidst the disparate resources scattered across SharePoint and doc sites.<\/p>\n

\u2014 Heather Layne, director of Viva Goals, Microsoft Digital<\/p>\n

In June 2023, Campbell and our Viva Goals OKR Enterprise Accelerator team set out to deploy Viva Goals internally at Microsoft as part of our customer zero philosophy to test products internally and optimize them before releasing them externally. The team decided to use Microsoft Viva Engage, our knowledge-sharing and communication platform, as a launch pad to boost awareness and adoption.<\/p>\n

[<\/em>Learn how we\u2019re powering purpose-driven employee engagement and driving efficiency internally at Microsoft with OKRs and Microsoft Viva Goals.<\/em><\/a>]<\/em><\/p>\n

Results of deploying Viva Goals internally<\/h2>\n

By October 2023, Viva Goals reached steady levels of engagement, with user activity showing more than 300 impressions per day. Our team in Microsoft Digital found the Viva Engage platform to be an indispensable way to spread the word about our new tool.<\/p>\n

“Viva Engage became our central hub, a premier destination for all things Viva Goals,\u201d says Heather Layne, a director of Viva Goals in Microsoft Digital. \u201cIt offered a unified platform amidst the disparate resources scattered across SharePoint and doc sites.”<\/p>\n

We created this one central place for a broad enterprise community from all different teams, levels, and personae to work together,\u201d Campbell says. “We used Viva Engage as a vehicle to drive Viva Goals adoption for over 200,000 employees.<\/p>\n

\u2014 Don Campbell, senior director, Microsoft Digital<\/p>\n<\/blockquote>\n

The beauty of using Viva Engage to get the word out about Viva Goals is that it\u2019s fostering a culture of knowledge sharing and support, which is enriching the journey to adopt Viva Goals for all of us at the company.<\/p>\n

\"Photos
Don Campbell and Heather Layne are on the team that used Microsoft Viva Engage to help them roll out Microsoft Viva Goals across Microsoft.<\/em><\/figcaption><\/figure>\n

\u201cWe created this one central place for a broad enterprise community from all different teams, levels, and personae to work together,\u201d Campbell says. “We used Viva Engage as a vehicle to drive Viva Goals adoption for over 200,000 employees.\u201d<\/p>\n

Despite serving a couple hundred thousand employees, the trio of Campbell, Layne, and Scott Blackwell, a principal product manager who has since moved to a different team, were able to scale their Viva Goals efforts to match the needs of our internal customers. This was thanks to Viva Engage acting as a community library and discussion center, with features like hashtags to make information discoverable and evergreen.<\/p>\n

\u201cThe Viva Engage community is nearly self-sufficient and serves as a one-stop-shop,<\/u> crowd-sourcing center of information,\u201d Campbell says. \u201cI would say that the majority, up to 80 percent, of internal customers did not have to return to us with additional questions.\u201d<\/p>\n

The four goals we set for successful internal product adoption<\/h2>\n

Internal adoption is challenging under the best circumstances. Our Microsoft Digital team set out with the following goals in mind to guide them and optimize results:<\/p>\n