{"id":16078,"date":"2024-08-01T11:46:00","date_gmt":"2024-08-01T18:46:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=16078"},"modified":"2025-12-31T09:49:25","modified_gmt":"2025-12-31T17:49:25","slug":"driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/","title":{"rendered":"Driving Microsoft 365 Copilot adoption with our Copilot Champs Community"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Nobody helps employees adopt a new tool like their peers\u2014the people who know their responsibilities, their organizational culture, and their day-to-day tasks.<\/p>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-3f1abf08 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">In the initial stages of our adoption of Microsoft 365 Copilot\u2014a technology that brings many new possibilities and ways of working to the table\u2014we knew we needed an unconventional approach to change management. At Microsoft Digital, the company\u2019s IT organization, we understand that peer-to-peer support is one of the most powerful levers for driving excitement, engagement, education, and action for employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We turned to a grassroots approach to adoption support: The Copilot Champs Community.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cThe way to get people to really adopt a change is to make it relevant to their roles, and you achieve that by showing them the value of that change.\u201d<\/p>\n<cite>Lisa Fryc, director of Employee Change Management and Readiness, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>New technology needs a new approach to adoption<\/strong><strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As we began our Microsoft 365 Copilot rollout, it quickly became apparent that a community-based approach would be particularly powerful for this technology. That\u2019s because individual people use Copilot in ways that are highly specific to their work and organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, although Microsoft Digital has an extremely robust team of change management professionals, we could never hope to address the needs and culture of every organization across the company. We also recognized that excitement for Copilot was leading many of our employees to dive in headfirst and become early super-users when it came to applying this tool to their roles. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe way to get people to really adopt a change is to make it relevant to their roles, and you achieve that by showing them the value of that change,\u201d says Lisa Fryc, director of business program management on Microsoft Digital\u2019s readiness team. \u201cPeer-to-peer adoption efforts create a trusted environment where people can get the best information from their own community members.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cPeople learn better peer-to-peer. Everyone has their own learning style, so our job is to develop training material and package it in a way that peer leaders can grab hold of and customize for their specific audience.\u201d<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Cadie-Kniep.png\" alt=\"Kneip smiles in a portrait photo.\" class=\"wp-image-19898\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Cadie-Kniep.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Cadie-Kniep-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Cadie-Kniep-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<\/div>\n<cite>Cadie Kneip, readiness business program manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">From a centralized change management perspective, our role at Microsoft Digital becomes providing the \u201cone front door\u201d to the assets and resources employees need, then relying on community support to direct employees to the material most relevant to their work. The result is a hub-and-spoke model that involves both core and local change management teams working to empower the Copilot Champs Community.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">The internal benefits of our Copilot Champs Community<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-9e2cfe29 wp-block-group-is-layout-grid\" style=\"margin-bottom:0;padding-bottom:0\">\n<div class=\"wp-block-group has-white-color has-blue-1300-background-color has-text-color has-background has-link-color wp-elements-1182ae320bfeea3f1451329055877e60 has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Enable-scalable-awareness.png\" alt=\"\" class=\"wp-image-19900\" style=\"width:65px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Enable-scalable-awareness.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Enable-scalable-awareness-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>Enable scalable awareness and adoption efforts<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Leverage a global network to provide localized trainings and tailor core assets in their areas.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-white-color has-blue-1300-background-color has-text-color has-background has-link-color wp-elements-40f6e042bdc87674d059f59f9ca94805 has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"188\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Encourage-peer-to-peer-influence.png\" alt=\"\" class=\"wp-image-19917\" style=\"width:65px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>Encourage peer-to-peer influence and education<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Introduce community tools like Viva Engage and Viva Learning to share stories and training experiences.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-white-color has-blue-1300-background-color has-text-color has-background has-link-color wp-elements-a7104ffda1fc1abace88395f3c99f6f8 has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"188\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Establish-feedback-and-listening-mechanisms.png\" alt=\"\" class=\"wp-image-19918\" style=\"width:65px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>Establish feedback and listening mechanisms<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Develop a rhythm for Champs to intake and route listening and feedback to the core team.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0\"><em>Our Copilot Champs Community enables scalable awareness for Copilot, encourages peer-to-peer engagement, and provides feedback for our product team.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPeople learn better peer-to-peer,\u201d says Cadie Kneip, readiness business program manager responsible for the Copilot Champs Community in Microsoft Digital. \u201cEveryone has their own learning style, so our job is to develop training material and package it in a way that peer leaders can grab hold of and customize for their specific audience.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Building a community that drives change<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Although Microsoft has always encouraged culturally driven change initiatives, we\u2019ve never run a champs program of quite this scale or sophistication. Microsoft 365 Copilot called for all-in peer-to-peer adoption efforts with a structured, targeted approach.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe recognized that, despite their deep knowledge, our Copilot super-users aren\u2019t professional trainers, so we had to develop ways to give them assets and coaching to deliver effective peer-to-peer adoption.\u201d<\/p>\n<cite>Chad Hawthorne, director of business program management, Digital Experience, Readiness, and Change Management<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft Digital\u2019s Employee Change Management and Readiness team developed a strategy for building our Copilot Champs Community, then for nurturing champs as adoption leaders. It started with establishing the community, a process that continues as the team grows.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Recruiting: <\/strong>We seek out and reward enthusiasm and provide a relatively open door to our Champs Community. That way, we can find enthusiastic participants who can appeal to all audiences.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Welcome communications: <\/strong>We reach out to our prospective champs through Teams or email with a message welcoming them to the team, links to key resources including our baseline Copilot training, and opportunities to engage immediately.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Branding: <\/strong>After our champs complete their required training and onboarding, they receive a Copilot Champs Community badge that serves two functions: signaling to their peers that they\u2019re a source of guidance for Copilot and motivating the champs themselves through recognition.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Kick-off call: <\/strong>Calls for new members help set expectations, foster excitement, and familiarize champs with their Microsoft Digital point of contact.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Baseline poll: <\/strong>We try to establish a baseline for our champs\u2019 existing Copilot familiarity, their eagerness to participate, and the assets that will be most useful for them.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These elements provided a steady influx of enthusiastic champs. From there, it was up to community leadership to make sure they were ready to support their peers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThere\u2019s more to managing a champs community than sending out a newsletter,\u201d says Chad Hawthorne, director of business program management for Digital Experience, Readiness, and Change Management. \u201cWe recognized that, despite their deep knowledge, our Copilot super-users aren\u2019t professional trainers, so we had to develop ways to give them assets and coaching to deliver effective peer-to-peer adoption.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our Champs Community nurture path includes the following elements:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Viva Engage: <\/strong>A Viva Engage community created specifically for champs is our forum for posting announcements, encouraging discussions, and showcasing wins.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Teams channel: <\/strong>We manage housekeeping, access to group files, contact with subject matter experts, and private discussions through an exclusive Teams channel.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Train-the-trainer sessions: <\/strong>These live training sessions are crucial for enabling champs to host adoption activations such as lunch-and-learn or power hour trainings for their own teams.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Community calls: <\/strong>A regular cadence of community calls lets our core adoption team showcase new features, go over housekeeping items, celebrate wins, share best practices, and generally keep the excitement and engagement rolling.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Shout-outs: <\/strong>We use corporate communications channels to highlight champ stories that we can share as blog posts or leaders can use to give kudos to teams.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Setting champs free to lead<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We discovered that a properly established and nurtured Copilot Champs Community quickly produces highly effective peer leaders.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/08\/Brian-Shaw.png\" alt=\"A photo of Shaw.\" class=\"wp-image-21689\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/08\/Brian-Shaw.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/08\/Brian-Shaw-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/08\/Brian-Shaw-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cI love seeing people just light up. The technology is so impactful that people understand how it can change their work as soon as they see a demonstration.\u201d<\/p>\n<cite>Brian Shaw, principal customer success account manager, Retail and Consumer Goods team<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Yen Anderson and Brian Shaw are two of our nearly 10,000 champs and counting. Both started their Microsoft 365 Copilot journey as eager early adopters, and the community has given them a forum to share their expertise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAs soon as I knew Copilot would become a broadly available enterprise tool, I knew the future of work would be changing,\u201d says Anderson, a Copilot champ and senior customer success account manager for Azure and AI. \u201cAnd because I ramped up early, I was already demoing it to my team so they could see its value.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Much of our champs\u2019 activities take place in demonstration sessions. Shaw typically conducts 1\u20132 of these per week. Champs are also active in localized or organizational Viva Engage groups, which provide the perfect forum for ongoing conversations, showcasing learning, and community building.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI love seeing people just light up,\u201d says Shaw, Copilot champ and principal customer success account manager for the Retail and Consumer Goods team. \u201cThe technology is so impactful that people understand how it can change their work as soon as they see a demonstration.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After a champ-led session, there\u2019s a valuable opportunity for follow-up and relationship building. That only reinforces our champs\u2019 position as peer leaders and makes them ideal support for their colleagues, further unburdening our centralized change management professionals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Anderson and Shaw\u2019s experiences are characteristic of champs across the community. Their expertise and innovation are as diverse as their roles.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Yen-Anderson.png\" alt=\"Anderson smiles in a photo.\" class=\"wp-image-19911\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Yen-Anderson.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Yen-Anderson-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Yen-Anderson-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Yen Anderson<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p class=\"wp-block-paragraph\"><strong>Role<br><\/strong>Senior customer success account manager, Azure and AI<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong><strong>Copilot expertise<\/strong><br><\/strong><\/strong>Yen is a master of the art of the prompt. She\u2019s honed her skills to develop prompts that save time on organizational tasks, boost productivity, and enhance creativity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong><strong>An innovation she\u2019s shared<\/strong><br><\/strong><\/strong>Yen specializes in helping peers craft the perfect prompts to meet their needs. With a keen interest in the mechanics of prompting, she helps her colleagues get on the path to advanced AI assistance by starting small, then introducing greater and greater specificity to their Copilot instructions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cI love showing people how transformative generative AI tools can be.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/transform-your-it-operations-with-microsoft-365-copilot-insights-from-a-champion\/\">Read more about Anderson\u2019s experience as a Copilot champ.<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Humberto-Arias.png\" alt=\"Arias smiles in a photo.\" class=\"wp-image-19909\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Humberto-Arias.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Humberto-Arias-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Humberto-Arias-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong><strong>Humberto Arias<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p class=\"wp-block-paragraph\"><strong>Role<\/strong><br>Senior product manager, Microsoft Digital<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Copilot expertise<\/strong><br><\/strong>Arias is committed to the ethical use of Copilot while using it actively in his own product management work. He takes an academic stance toward Copilot, with its capabilities at the center of his ongoing doctoral thesis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>An innovation he&#8217;s shared<\/strong><br><\/strong>Arias demonstrates ways to refine prompts in tandem with the principles of product management as expressed through the PMI framework. He encourages peers to use persona-based, goal-oriented prompts to put Copilot in the human-like headspace it needs to garner the results they want.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cCopilot helps me craft well-structured sentences for my communications, ensuring clarity and efficacy.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Kai-Cheng.png\" alt=\"Cheng smiles in a photo.\" class=\"wp-image-19908\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Kai-Cheng.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Kai-Cheng-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Kai-Cheng-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Kai Cheng<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p class=\"wp-block-paragraph\"><strong>Role<\/strong><br>Business program manager, Greater China Region<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Copilot expertise<\/strong><br>As a business program manager, Cheng is responsible for driving adoption. She specializes in providing trainings from the beginner to advanced levels on using Copilot in Excel and Word.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>An innovation she\u2019s shared<\/strong><br>Cheng is both an expert in using Copilot and a change management professional, so she\u2019s pioneered ways to demonstrate the value of Copilot to her audience. Key strategies include real-time co-navigation of processes and using Copilot in Bing to drive self-learning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cFind real business scenarios that your audience is interested in to attract users to try Copilot and keep using it consistently.\u201d<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Barney-Harris.png\" alt=\"Harris smiles in a photo.\" class=\"wp-image-19906\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Barney-Harris.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Barney-Harris-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Barney-Harris-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Barney Harris<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Matt-Wilson.png\" alt=\"Wilson smiles in a photo.\" class=\"wp-image-19907\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Matt-Wilson.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Matt-Wilson-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Matt-Wilson-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Matt Wilson<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p class=\"wp-block-paragraph\"><strong>Roles<\/strong><br>Members of the Engineering, Data, Operations, and Tools (EDOT) Business Partners and Planning team<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Copilot expertise<\/strong><br>Harris and Wilson\u2019s work often requires collaboration with remote team members, which they\u2019ve learned to automate through Copilot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>An innovation they\u2019ve shared<\/strong><br>Together, Harris and Wilson have developed a simple IP kit that lets peers run Copilot-fueled collaboration sessions to create plans that include action items and owners.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe love showing people how Copilot can supercharge collaboration and help unleash collective potential, empowering teams to achieve more together,\u201d Wilson says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For them, it\u2019s all about enabling our employees to collaborate in more powerful ways.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThere\u2019s a ton of potential for employees to use Copilot to work better together,\u201d says Harris, calling out how it\u2019s \u201caccelerating joint brainstorming, idea affinization, and action planning through tools like Microsoft Whiteboard and Loop, which foster creativity and efficiency.\u201d<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Brian-Shaw.png\" alt=\"Shaw smiles in a photo.\" class=\"wp-image-19902\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Brian-Shaw.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Brian-Shaw-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Brian-Shaw-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Brian Shaw<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<p class=\"wp-block-paragraph\"><strong>Role<\/strong><br>Principal customer success account manager, Retail and Consumer Goods<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Copilot expertise<\/strong><br>As someone with an engineering background, Shaw is intimately familiar with the ways Copilot in Microsoft Power Platform can drastically increase efficiency for developers through low-code\/no-code app creation. In fact, he helped develop the automated onboarding process for the growing Copilot Champs Community by using Power Automate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>An innovation he&#8217;s shared<\/strong><br><\/strong>Shaw has become an expert in helping users navigate the multiple modalities of accessing Copilot across their day-to-day workflows: App-specific, Copilot in Bing, and interfacial elements that emerge in the flow of work. He opens the black box of behind-the-scenes AI operations to help people bridge what they\u2019re trying to accomplish with how to access it via Copilot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cCopilot is one of the only tools out there that will teach you how to use it. You just have to find the right questions to ask.\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/staying-ahead-of-the-ai-curve-with-microsoft-365-copilot-how-a-champion-does-it\/\">Read more about Shaw\u2019s journey as a Copilot champ.<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Empowering leaders, enabling employees<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This approach to driving adoption has produced outstanding results so far, as the community has become a self-perpetuating engine of growth and empowerment.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWhat our team has done is invest time and talent into crafting an operationalized adoption program with many proven techniques that can be leveraged to accelerate both end user and company ROI from business and IT investments.\u201d<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Andrew-Osten.png\" alt=\"Osten smiles in a portrait photo.\" class=\"wp-image-19940\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Andrew-Osten.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Andrew-Osten-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Andrew-Osten-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<\/div>\n<cite>Andrew Osten, general manager of business operations and programs, Employee Experience Success<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">The Champs Community is also a valuable vehicle for sharing product feedback and helping the Microsoft 365 Copilot product group improve the tool itself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cChange management is a critical role within large enterprises as many companies are realizing more and more when attempting to improve or evolve business processes and IT systems that directly benefit users,\u201d says Andrew Osten, general manager of business operations and programs for Employee Experience Success. \u201cWhat our team has done is invest time and talent into crafting an operationalized adoption program with many proven techniques that can be leveraged to accelerate both end user and company ROI from business and IT investments.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Copilot Champs Community is continually developing new and ingenious workflows for using Copilot in everyday work. They include building finance reports, creating videos and decks by combining textual and visual generative AI elements, ideation assistance, and other role-based use cases\u2014all of which blossom out into greater productivity and creativity for employees across Microsoft.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIn every champ session our community runs, it takes just one magical use case to turn a skeptic into a champion or power user,\u201d Kneip says. \u201cIt\u2019s that easy to flip the switch, and it\u2019s that moment we capture with a well-structured Champs Community.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to implement a Copilot Champs Community in your organization, <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/04\/Chapter-3-story-4-Copilot-Champs-Community-Framework.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">use this resource to plan and implement your peer-to-peer adoption efforts<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some tips for getting started with a champs community at your company:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Use immediate incentives to help people work toward mastery.<\/strong> Start with small wins that progress toward greater proficiency.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Let champs tailor the experience for their own peers. <\/strong>That includes subdividing champ groups according to organizational needs.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Start with surveys about utilization.<\/strong> Find the people who are most engaged and give them opportunities.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>When you\u2019re cultivating early adopters<\/strong>, look for the generalists\u2014people who know a little about a lot of different areas.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Start with community channels like Teams and Viva Engage. <\/strong>Viva Engage is especially valuable because it encourages ongoing conversations, engagement, and communities of practice.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Encourage communities to keep track of time savings<\/strong> and other ROI metrics.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">New to Microsoft 365 Copilot? <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/copilot\/enterprise?InsideTrack_Product_10641\" target=\"_blank\" rel=\"noreferrer noopener\">Try it out at your organization today.<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/camp-copilot-try-our-7-tips-for-driving-microsoft-365-copilot-adoption-with-a-virtual-skilling-event\/\">Learn how we drive Microsoft 365 Copilot adoption internally with our Camp Copilot program.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-microsoft-365-copilot-in-viva-engage-at-microsoft\/\">Find out how we\u2019re deploying Copilot in Microsoft Viva Engage at Microsoft.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/enabling-meaningful-ai-adoption-at-microsoft-with-a-microsoft-365-copilot-expo\/\">Read about how we&#8217;re enabling meaningful AI adoption at Microsoft with a Copilot Expo.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-copilot-for-microsoft-365-in-four-chapters\/\">Explore our four-chapter readiness guide that explains how we deployed Copilot at Microsoft.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nobody helps employees adopt a new tool like their peers\u2014the people who know their responsibilities, their organizational culture, and their day-to-day tasks. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. In the [&hellip;]<\/p>\n","protected":false},"author":115,"featured_media":16080,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[71],"tags":[199,868,137,89,852,263,827,621],"coauthors":[622],"class_list":["post-16078","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","tag-ai","tag-ai-deployment-and-adoption","tag-change-management","tag-digital-transformation","tag-it-and-business-operations","tag-microsoft-365","tag-microsoft-365-copilot","tag-microsoft-viva","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Driving Microsoft 365 Copilot adoption with our Copilot Champs Community - Inside Track Blog<\/title>\n<meta name=\"description\" content=\"Learn how Microsoft is leading the charge on Microsoft 365 Copilot adoption by empowering peer leadership through the Copilot Champs Community.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Driving Microsoft 365 Copilot adoption with our Copilot Champs Community - Inside Track Blog\" \/>\n<meta property=\"og:description\" content=\"Learn how Microsoft is leading the charge on Microsoft 365 Copilot adoption by empowering peer leadership through the Copilot Champs Community.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/\" \/>\n<meta property=\"og:site_name\" content=\"Inside Track Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-01T18:46:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-31T17:49:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/07\/10641_Hero-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2300\" \/>\n\t<meta property=\"og:image:height\" content=\"1293\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Alex Fleck\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alex Fleck\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/\"},\"author\":{\"name\":\"Alex Fleck\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/#\\\/schema\\\/person\\\/b623d895338189d1c487d4a0b93d4764\"},\"headline\":\"Driving Microsoft 365 Copilot adoption with our Copilot Champs Community\",\"datePublished\":\"2024-08-01T18:46:00+00:00\",\"dateModified\":\"2025-12-31T17:49:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/\"},\"wordCount\":2573,\"image\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/uploads\\\/prod\\\/2024\\\/07\\\/10641_Hero-image.jpg\",\"keywords\":[\"AI\",\"AI deployment and adoption\",\"change management\",\"digital transformation\",\"IT and business operations\",\"Microsoft 365\",\"Microsoft 365 Copilot\",\"Microsoft Viva\"],\"articleSection\":[\"Featured\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/\",\"url\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/\",\"name\":\"Driving Microsoft 365 Copilot adoption with our Copilot Champs Community - Inside Track Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/uploads\\\/prod\\\/2024\\\/07\\\/10641_Hero-image.jpg\",\"datePublished\":\"2024-08-01T18:46:00+00:00\",\"dateModified\":\"2025-12-31T17:49:25+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/#\\\/schema\\\/person\\\/b623d895338189d1c487d4a0b93d4764\"},\"description\":\"Learn how Microsoft is leading the charge on Microsoft 365 Copilot adoption by empowering peer leadership through the Copilot Champs Community.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/uploads\\\/prod\\\/2024\\\/07\\\/10641_Hero-image.jpg\",\"contentUrl\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/uploads\\\/prod\\\/2024\\\/07\\\/10641_Hero-image.jpg\",\"width\":2300,\"height\":1293,\"caption\":\"A Microsoft 365 Copilot Champs Community member coaches a peer.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Driving Microsoft 365 Copilot adoption with our Copilot Champs Community\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/\",\"name\":\"Inside Track Blog\",\"description\":\"How Microsoft does IT\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/#\\\/schema\\\/person\\\/b623d895338189d1c487d4a0b93d4764\",\"name\":\"Alex Fleck\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/340114d229a43eb2e869170b958db0ecd4394144a36e326e2b188d4937b1989d?s=96&d=mm&r=g4cfaccedbee32e457bda8cf3019f258b\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/340114d229a43eb2e869170b958db0ecd4394144a36e326e2b188d4937b1989d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/340114d229a43eb2e869170b958db0ecd4394144a36e326e2b188d4937b1989d?s=96&d=mm&r=g\",\"caption\":\"Alex Fleck\"},\"description\":\"I\u2019ve always had a passion for story, whether I find it in a novel, a medieval epic, a movie, or a game. Now, I\u2019m helping tell stories about the people and teams at Microsoft who build the technology that moves our world. When I\u2019m not reading, writing, translating, or gaming, you\u2019ll find me on a backcountry trek in Canada\u2019s woods and mountains.\",\"url\":\"https:\\\/\\\/www.microsoft.com\\\/insidetrack\\\/blog\\\/author\\\/alexfleck\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Driving Microsoft 365 Copilot adoption with our Copilot Champs Community - Inside Track Blog","description":"Learn how Microsoft is leading the charge on Microsoft 365 Copilot adoption by empowering peer leadership through the Copilot Champs Community.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/","og_locale":"en_US","og_type":"article","og_title":"Driving Microsoft 365 Copilot adoption with our Copilot Champs Community - Inside Track Blog","og_description":"Learn how Microsoft is leading the charge on Microsoft 365 Copilot adoption by empowering peer leadership through the Copilot Champs Community.","og_url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/","og_site_name":"Inside Track Blog","article_published_time":"2024-08-01T18:46:00+00:00","article_modified_time":"2025-12-31T17:49:25+00:00","og_image":[{"width":2300,"height":1293,"url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/07\/10641_Hero-image.jpg","type":"image\/jpeg"}],"author":"Alex Fleck","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Alex Fleck","Est. reading time":"14 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/#article","isPartOf":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/"},"author":{"name":"Alex Fleck","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/b623d895338189d1c487d4a0b93d4764"},"headline":"Driving Microsoft 365 Copilot adoption with our Copilot Champs Community","datePublished":"2024-08-01T18:46:00+00:00","dateModified":"2025-12-31T17:49:25+00:00","mainEntityOfPage":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/"},"wordCount":2573,"image":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/07\/10641_Hero-image.jpg","keywords":["AI","AI deployment and adoption","change management","digital transformation","IT and business operations","Microsoft 365","Microsoft 365 Copilot","Microsoft Viva"],"articleSection":["Featured"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/","name":"Driving Microsoft 365 Copilot adoption with our Copilot Champs Community - Inside Track Blog","isPartOf":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/#primaryimage"},"image":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/07\/10641_Hero-image.jpg","datePublished":"2024-08-01T18:46:00+00:00","dateModified":"2025-12-31T17:49:25+00:00","author":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/b623d895338189d1c487d4a0b93d4764"},"description":"Learn how Microsoft is leading the charge on Microsoft 365 Copilot adoption by empowering peer leadership through the Copilot Champs Community.","breadcrumb":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/#primaryimage","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/07\/10641_Hero-image.jpg","contentUrl":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/07\/10641_Hero-image.jpg","width":2300,"height":1293,"caption":"A Microsoft 365 Copilot Champs Community member coaches a peer."},{"@type":"BreadcrumbList","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.microsoft.com\/insidetrack\/blog\/"},{"@type":"ListItem","position":2,"name":"Driving Microsoft 365 Copilot adoption with our Copilot Champs Community"}]},{"@type":"WebSite","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/","name":"Inside Track Blog","description":"How Microsoft does IT","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/b623d895338189d1c487d4a0b93d4764","name":"Alex Fleck","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/340114d229a43eb2e869170b958db0ecd4394144a36e326e2b188d4937b1989d?s=96&d=mm&r=g4cfaccedbee32e457bda8cf3019f258b","url":"https:\/\/secure.gravatar.com\/avatar\/340114d229a43eb2e869170b958db0ecd4394144a36e326e2b188d4937b1989d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/340114d229a43eb2e869170b958db0ecd4394144a36e326e2b188d4937b1989d?s=96&d=mm&r=g","caption":"Alex Fleck"},"description":"I\u2019ve always had a passion for story, whether I find it in a novel, a medieval epic, a movie, or a game. Now, I\u2019m helping tell stories about the people and teams at Microsoft who build the technology that moves our world. When I\u2019m not reading, writing, translating, or gaming, you\u2019ll find me on a backcountry trek in Canada\u2019s woods and mountains.","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/alexfleck\/"}]}},"jetpack_featured_media_url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2024\/07\/10641_Hero-image.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9hcZA-4bk","_links":{"self":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/16078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/users\/115"}],"replies":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/comments?post=16078"}],"version-history":[{"count":51,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/16078\/revisions"}],"predecessor-version":[{"id":21692,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/16078\/revisions\/21692"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/media\/16080"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/media?parent=16078"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/categories?post=16078"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/tags?post=16078"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/coauthors?post=16078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}