{"id":18464,"date":"2025-02-20T09:05:00","date_gmt":"2025-02-20T17:05:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=18464"},"modified":"2025-02-20T15:30:10","modified_gmt":"2025-02-20T23:30:10","slug":"reimagining-content-creation-with-our-azure-ai-powered-inside-track-story-bot","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/reimagining-content-creation-with-our-azure-ai-powered-inside-track-story-bot\/","title":{"rendered":"Reimagining content creation with our Azure AI-powered Inside Track story bot"},"content":{"rendered":"\n
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Engage with our experts!<\/strong><\/p>\n\n\n\n

Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team. <\/p>\n<\/div>\n\n\n\n

In Microsoft Digital, the company\u2019s IT organization, innovation is the fuel that drives us.<\/p>\n\n\n\n

To stay ahead, we are continuously exploring ways to use technology to drive efficiency and value. One way we\u2019re innovating is by using generative AI to accelerate content development for our Inside Track blog<\/a>.<\/p>\n\n\n\n

While there will always be humans in the loop, using generative AI, we have embarked on a journey to revolutionize how we engage with our customers through compelling stories and case studies. In fact, this very article was created with the help of Artificial Intelligence.<\/p>\n\n\n\n

The vision and challenge<\/h2>\n\n\n\n
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The Microsoft Digital internal Azure AI bot team works together to constantly improve the AI-powered Inside Track story bot. The team includes Dwight Jones (left to right), Revanth Chandra Pydimarri, Urvi Sengar, Keith Boyd, and Lukas Velush.<\/figcaption><\/figure>\n\n\n\n

The vision for this project was clear: use AI to accelerate content creation, reduce turnaround times, and enable any member of our Microsoft Digital team to quickly share their story with customers. However, the path to realizing this vision was not without its challenges.<\/p>\n\n\n\n

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\u201cWe were venturing into uncharted territory, using AI in its infancy with a limited budget and few resources,” says Dwight D. Jones Sr., a principal product manager on the Frictionless Device team who led the initiative.<\/p>\n<\/blockquote>\n\n\n\n

To overcome these challenges, the team created a pitch deck based on their vision, built a detailed technical specification, and worked with stakeholders to build support for the project. They formed a virtual team across The Microsoft Digital Inside Track team, Frictionless Devices team, and Employee Productivity Engineering team. With the approval of Microsoft Digital leadership, they launched a small proof of concept that proved successful\u2014the Inside Track content bot. In the pilot, the team was able to use an AI-powered interview bot to produce excellent first drafts of blog posts, saving significant time per story. <\/p>\n\n\n\n

Accelerating publication and reducing costs <\/h2>\n\n\n\n

Senior Director Keith Boyd emphasized the dual challenge of telling more stories at a lower overall cost and accelerating publication.<\/p>\n\n\n\n

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“The key technology that’s powering the bot is OpenAI on Azure,” Boyd says. “It’s already helping us by making it easier for subject matter experts in Microsoft Digital to share their expertise on their own schedule.” <\/p>\n<\/blockquote>\n\n\n\n

By using the bot, the team hopes to increase the number of stories in the pipeline and decrease the time it takes for publication.<\/p>\n\n\n\n

“Our primary metric is time to publication,\u201d Boyd says. \u201cCan the bot help us move from a six-week cycle for story production to end-to-end story authoring and publication in half that time?” <\/p>\n\n\n\n

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