{"id":19666,"date":"2025-07-31T09:00:00","date_gmt":"2025-07-31T16:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=19666"},"modified":"2025-11-07T12:17:52","modified_gmt":"2025-11-07T20:17:52","slug":"the-future-of-work-is-here-transforming-our-employee-experience-with-ai","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/","title":{"rendered":"The future of work is here: Transforming our employee experience with AI"},"content":{"rendered":"\n<aside class=\"wp-block-group aside-for-guide has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-20b44f8d wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Microsoft-Digital-stories-badge.png\" alt=\"\" class=\"wp-image-19499\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Microsoft-Digital-stories-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Microsoft-Digital-stories-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-8)\">Microsoft Digital stories<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">The 2020s have been a tumultuous decade for employees globally. Starting with the COVID-19 pandemic that upended workplace norms and expectations in 2020, then quickly followed by the generative AI revolution in 2022, we\u2019re living through a time of unprecedented workplace change. From flexible work to the advent of generative AI tools like Microsoft 365 Copilot, forward-looking companies are seizing the moment to accelerate digital transformation like never before, with engaged employees using AI-powered tools to create a sustained competitive advantage in the marketplace.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Employee engagement is a global challenge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Long before the COVID-19 pandemic, the experts at Gallup saw that employee engagement\u2014defined as the involvement and enthusiasm of employees in their work and workplace\u2014was extremely low. In fact, in 2009 only 12% of employees globally indicated that they were engaged at work. While that number steadily improved over the next 15 years, by 2024 only 21% of employees globally indicated they were engaged in their workplace.&nbsp;(Gallup, 2025)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Interestingly, the numbers are not uniform globally. At one end of the spectrum, in the United States, Canada, Latin America, and the Caribbean, 31% of employees indicate they are engaged in work. At the other end of the spectrum, only 13% of European workers indicate they are engaged.&nbsp;(Gallup, 2025)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No matter where a region falls on this spectrum, it\u2019s not very promising for companies who want to attract, retain, and develop the best employees. Data indicates that engaged employees are one of the best predictors of economic success:<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-b757edec wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group has-green-600-color has-white-200-background-color has-text-color has-background has-link-color wp-elements-ff4b599979adcdf80f5748d08f56f6c8 has-global-padding is-layout-constrained wp-container-core-group-is-layout-6b5ddfc2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"has-text-align-center has-h-2-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>9%<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\">the equivalent in global GDP that could be added to the global economy&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><em>(Gallup, 2025)<\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-green-600-color has-white-200-background-color has-text-color has-background has-link-color wp-elements-e6fde33f0ab90e05b590503117390e22 has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"has-text-align-center has-h-2-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>23%<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\">of businesses have greater profitability when employees are highly engaged<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><em>(Gallup, 2020)<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">In Microsoft Digital, the company\u2019s IT organization, and across all of Microsoft, our goal is to ensure our employees feel engaged at work by providing the digital tools, access to information, and personal connections that enable them to live our culture no matter where they are in the world.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-cd9ab148 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"96\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Learn-how-p-g.png\" alt=\"\" class=\"wp-image-19668\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.gallup.com\/workplace\/349484\/state-of-the-global-workplace.aspx\" target=\"_blank\" rel=\"noreferrer noopener\"><em>{Read Gallup\u2019s State of the Global Workplace Report.}<\/em><\/a><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">AI is fundamentally changing the world of work<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While flexible work created new challenges for employee engagement, generative AI tools have created unprecedented opportunities to increase employee productivity and positively impact engagement in the workplace.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each year, the team at Microsoft WorkLab <a href=\"https:\/\/blogs.microsoft.com\/blog\/2025\/04\/23\/the-2025-annual-work-trend-index-the-frontier-firm-is-born\/\" target=\"_blank\" rel=\"noreferrer noopener\">generates a report called the \u201cWork Trends Index<\/a>.\u201d This annual survey of over 20,000 knowledge workers globally illuminates challenges and opportunities as companies pursue strategies to harness the power of AI in the enterprise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A few data points from past surveys that are particularly resonant:<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-988b637e wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group has-white-color has-green-600-background-color has-text-color has-background has-link-color wp-elements-e0af3423cdddd0f233446acb8e4f50a2 has-global-padding is-layout-constrained wp-container-core-group-is-layout-6b5ddfc2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"has-text-align-center has-h-2-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>86%<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\">of knowledge workers indicate that \u201cfinding information and answers\u201d is their top use case for AI in the enterprise.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><em>(Microsoft, 2023)<\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-white-color has-green-600-background-color has-text-color has-background has-link-color wp-elements-9fd87d2b3a1a38761b24bfe88cfb5fc7 has-global-padding is-layout-constrained wp-container-core-group-is-layout-6b5ddfc2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"has-text-align-center has-h-2-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>75%<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\">of global knowledge workers are using AI at work; 46% of those workers started using it in the last six months.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><em>(Microsoft, LinkedIn, 2024)<\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-white-color has-green-600-background-color has-text-color has-background has-link-color wp-elements-d80fd5c09fe2a211847f66881d3b726b has-global-padding is-layout-constrained wp-container-core-group-is-layout-6b5ddfc2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"has-text-align-center has-h-2-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>68%<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\">of employees report that they\u2019re struggling with the pace and volume of work, and 46% of them report feeling burned out.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\"><em>(Microsoft, 2023)<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Aligned to these insights, digital leaders need to consider three things:<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:48px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"90\" height=\"90\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/1-p-g.png\" alt=\"\" class=\"wp-image-19669\" style=\"object-fit:contain;width:48px;height:48px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Enterprise AI solutions like Microsoft 365 Copilot are optimized to help employees discover enterprise knowledge that was previously hidden in various SharePoint libraries, Teams Channels, and OneDrive for business repositories. Copilot can reason across your entire Microsoft 365 estate instantly to help employees find the information, answers, and connections needed to quickly address business opportunities and challenges.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:48px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"90\" height=\"90\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/2-p-g.png\" alt=\"\" class=\"wp-image-19670\" style=\"width:48px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">While employees are starting to actively use generative AI at work, if they don\u2019t have access to a solution that\u2019s grounded and secured in your enterprise data, your confidential or proprietary data could be at risk. This is especially true when you consider that most employees are new to this and may not have the training or knowledge necessary to navigate the risks of AI in the enterprise.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:48px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"90\" height=\"90\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/3-p-g.png\" alt=\"\" class=\"wp-image-19671\" style=\"width:48px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Burned out employees are not engaged employees. AI-powered solutions like Microsoft 365 Copilot make it easy for employees to reason across their Outlook inbox, Teams Channels and Groups, Viva Engage posts and more, to quickly identify the information that\u2019s important to them. While the volume of activity in the enterprise will likely only increase, the ability to manage information more effectively is now in the hands of employees \u2013 especially those who are trained to effectively harness AI.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How has Microsoft adapted?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Times of change demand strong vision and action, and Microsoft emerged from the COVID-19 pandemic stronger than ever. Reflecting on that success, <a href=\"https:\/\/hrexecutive.com\/10-things-microsoft-has-learned-about-successful-hybrid-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Chief Human Resources Officer Amy Coleman enumerated several reasons<\/a>. Among them:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">A strong corporate culture that helped to counteract chaos.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">A focus on management excellence.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">An inclusive work environment that enables all employees to thrive.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">And critically\u2014a recognition that the digital employee experience is as important as the in-person experience.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Prior to the pandemic, the digital employee experience wouldn\u2019t have been high on the list of key enablers for many executives. After witnessing the power and flexibility of our digital tools during the pandemic to keep our employees connected, productive, and thriving, it became clear to us that a modernized digital employee experience had to become a key tenet of our workplace strategy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Formula for success<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2104\" height=\"293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Formula-for-success.jpg\" alt=\"Equation illustration showing how high employee engagement multiplied with enabling employees to get stuff done equals high performance. \" class=\"wp-image-19672\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Formula-for-success.jpg 2104w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Formula-for-success-300x42.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Formula-for-success-1024x143.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Formula-for-success-768x107.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Formula-for-success-1536x214.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Formula-for-success-2048x285.jpg 2048w\" sizes=\"auto, (max-width: 2104px) 100vw, 2104px\" \/><figcaption class=\"wp-element-caption\">Empowered employees who enjoy their work are more effective.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Right as we found our footing post-pandemic, the next big disruptor landed: generative AI and our industry leading productivity tool, Microsoft 365 Copilot. The digital employee experience, enhanced by the power of AI, is now more important than ever. As we in the company\u2019s IT organization look to the next decade of employee productivity and enterprise growth, our formula for success is simple:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Create a physical and digital environment where our employees are engaged, energized, empowered, and invested in their work.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Continue to give our employees the very best productivity tools in the world, powered by Microsoft 365 and made exponentially more powerful by AI-powered tools like Copilot.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Combining these forces leads to facilitate a high-performance work culture, enabling us to achieve sustainable business outcomes while generating a sustained competitive advantage in the marketplace.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Your company can use the same formula to achieve the same competitive advantage. At Microsoft, we make that vision real by focusing on the three critical dimensions of the employee experience: digital capabilities, physical spaces and facilities, and culture.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Focusing on our employee experience<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-988b637e wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group has-white-color has-green-600-background-color has-text-color has-background has-link-color wp-elements-4d934ffc6c2371156fee6c041e458eb2 has-global-padding is-layout-constrained wp-container-core-group-is-layout-6b5ddfc2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"113\" height=\"120\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Digital-capabilities.png\" alt=\"\" class=\"wp-image-19675\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-left has-h-4-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-10);margin-bottom:var(--wp--preset--spacing--spacing-10)\"><strong>Digital capabilities<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">We keep employees productive and out environment safe and secure, no matter where employees are or how they connect. AI is defragmenting the employee experience.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-white-color has-green-600-background-color has-text-color has-background has-link-color wp-elements-32f0aae991e097d7840a50002f342426 has-global-padding is-layout-constrained wp-container-core-group-is-layout-6b5ddfc2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"109\" height=\"120\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Physical-spaces.png\" alt=\"\" class=\"wp-image-19677\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-left has-h-4-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-10);margin-bottom:var(--wp--preset--spacing--spacing-10)\"><strong>Physical spaces<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">We partner with Global Workplace Services to imagine &amp; deploy capabilities that support an inclusive approach to productivity.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-white-color has-green-600-background-color has-text-color has-background has-link-color wp-elements-ece77cbe6d2ce144e69e0247f5a5bb55 has-global-padding is-layout-constrained wp-container-core-group-is-layout-6b5ddfc2 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"131\" height=\"120\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Culture.png\" alt=\"\" class=\"wp-image-19678\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-left has-h-4-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-10);margin-bottom:var(--wp--preset--spacing--spacing-10)\"><strong>Culture<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">A strong partnership with HR ensures our digital employee experience enables our aspirational culture, regardless of an employee&#8217;s physical location.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Digital capabilities<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In Microsoft Digital, our mission is to power, protect and transform the digital employee experience across devices, applications, and infrastructure. Simplifying the employee experience has long been a goal of our team. We want Microsoft employees to be the most engaged, efficient, and productive in the industry.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our vision is to revolutionize the employee experience at Microsoft, using Microsoft 365 Copilot and agents to \u201cdefragment\u201d the many tools, websites, and applications Microsoft employees need to interact with to complete their jobs. By using Copilot as our \u201cUI for AI\u201d, Microsoft Digital is using Copilot to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Providing contextual support in the flow of work.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Reducing the number of sites and apps an employee must remember.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Enabling seamless collaboration globally.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to AI, our team here in Microsoft Digital continues to accelerate collaboration through enhancements to Microsoft Teams and Teams Rooms, enables employee innovation with the Power Platform, and delivers a world-class employee experience powered by Microsoft Viva. Read on to learn how.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Accelerating productivity with Microsoft 365 Copilot<\/h3>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-3f1abf08 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft 365 Copilot combines the power of large language models (LLMs) with your organization\u2019s data to turn your employees\u2019 words into some of the most powerful productivity tools on the planet\u2014all within the flow of work. It works alongside the Microsoft 365 apps people use every day, including Word, Excel, PowerPoint, Outlook, Teams, and more, to provide real-time intelligent assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Microsoft, we began deploying Copilot to our own employees back in November of 2023, and by March of 2024 all our employees and vendors globally had access, making Microsoft the first enterprise to deploy Copilot at global enterprise scale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A key lesson we\u2019ve learned is that enterprise AI is a significant cultural and technological change that shouldn\u2019t be underestimated. Consider that knowledge workers have been trained to interact with systems and data using the graphical user interface for over 40 years. The magic of Copilot is that it upends that human-computer interaction paradigm, bringing the power of natural language interaction to employees to find information or answers, to augment their creativity, or to accelerate workflows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But those skills are new for nearly every employee on the planet, which is why you need to focus on skilling and reinforcement to help employees to maximize the potential value of generative AI in the enterprise. Help your employees to jumpstart their skilling journey by carefully selecting training paths\u2014both virtual and instructor-led\u2014to accelerate their productivity journey with Copilot. Microsoft offers <a href=\"https:\/\/learn.microsoft.com\/en-us\/training\/paths\/get-started-with-microsoft-365-copilot\/\" target=\"_blank\" rel=\"noreferrer noopener\">some great free training programs<\/a> to help your employees build the skills necessary to maximize the value of Copilot.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group has-white-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-f454486b wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-24);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Prior to deploying Copilot in your environment, consider these lessons from our experience:<\/strong><\/p>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Start with your biggest pain points<\/strong>. Talk to your employees in different roles to identify their day-to-day pain points, then consider how AI could help.<\/p>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Measure the before and after for processes that you\u2019ve reimagined with Copilot.<\/strong> <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/measuring-the-impact-of-microsoft-365-copilot-and-ai-at-microsoft\/\">By doing this<\/a>, you\u2019ll be able to articulate the value of Copilot in enhancing employee productivity. If the value isn\u2019t what you were hoping for, up your investment in skilling and partner with your role leaders to reimagine their daily workflows using AI to eliminate toil and improve arduous processes.<\/p>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Governance matters.<\/strong> Copilot is grounded in your enterprise data. <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-were-tackling-microsoft-365-copilot-governance-internally-at-microsoft\/\">If you don\u2019t properly secure it through Data Sensitivity labeling, rights management services, and file permissions<\/a>, you might overexpose sensitive data in your environment. Help your employees understand why it\u2019s important to protect your sensitive information and train them to utilize these tools effectively.<\/p>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Find your champions.<\/strong> At Microsoft, a grass-roots community of nearly 10,000 Copilot champions, has been an incredible force multiplier for our global change management and adoption efforts. <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/\">Find your champions<\/a> and empower them\u2014they\u2019ll provide the energy and enthusiasm that the rest of the company will need to embrace a new way of working.<\/p>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Give your employees permission to \u201cbuild the AI habit.\u201d<\/strong> Our research shows that using Copilot-powered actions just three times per week over a period of 7-8 weeks is enough for employees to <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-the-future-of-work-how-were-approaching-microsoft-365-copilot-change-management-at-microsoft\/\">build the habit and start to see significant productivity gains<\/a>. Encourage them to use AI and to share their favorite prompts with their teammates. Having leaders model these behaviors at the will also help to inspire front line employees.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">In Microsoft Digital, we\u2019ve developed a six-step process for <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/unlocking-the-value-of-microsoft-365-copilot-at-microsoft\/\">unlocking the value of Microsoft 365 Copilot<\/a> based on these lessons that you can apply in your own enterprise. Being deliberate as you deploy, understanding employee pain points, measuring the before and after, and focusing on the developing of AI skills, you can accelerate and prove the value of Copilot in your environment, as well as recapture value so you can pursue new business opportunities or challenges.<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"95\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Guide-p-g.png\" alt=\"\" class=\"wp-image-19685\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em><u><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-copilot-for-microsoft-365-in-four-chapters\/\">{Read our guide for deploying Microsoft 365 Copilot.}<\/a><\/u><\/em><\/p>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Empowering our employees with agents and Copilot Studio<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">In Microsoft Digital, <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/ai-powered-agents-in-action-how-were-embracing-this-new-agentic-moment-at-microsoft\/\">we are embracing our agentic future<\/a>, where agents will make our employees, as well as the millions of employees who rely on Microsoft 365 globally, more productive every day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/boosting-hr-and-it-services-at-microsoft-with-our-new-employee-self-service-agent-in-microsoft-365-copilot\/\">our Employee Self-Service (ESS) agents<\/a> have already demonstrated the power of agents to simplify and improve the employee experience at Microsoft.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Using ESS, employees were 36% more likely to solve their own IT support issues.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Similarly, employees were 42% more likely to answer their own HR questions.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Employees were 18% more satisfied using ESS to address their issues than traditional support methods.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As we continue our journey with AI-powered agents, we\u2019ve adopted a maturity model for AI deployment in the enterprise. Early phases focus on using Microsoft 365 Copilot, grounded in enterprise data, to enhance knowledge discovery and retrieval. Later phases enable employees to act on that knowledge and even fully automate business workflows.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Phases of maturity<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2082\" height=\"623\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity.jpg\" alt=\"Three types of agents: Retrieval, action, and automate. \" class=\"wp-image-19687\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity.jpg 2082w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity-300x90.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity-1024x306.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity-768x230.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity-1536x460.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity-2048x613.jpg 2048w\" sizes=\"auto, (max-width: 2082px) 100vw, 2082px\" \/><figcaption class=\"wp-element-caption\">We are deploying three types of agents, ones that retrieve information for us, ones that act on our behalf, and ones that can automatically complete end-to-end workflows on behalf of our employees. &nbsp;<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Each step on our agentic journey marks a significant leap forward in capability, with both opportunities and risks for our leaders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Employee learning and skilling are key to unlocking the value in each phase of agentic maturity. &nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Foundational capabilities<\/strong>. The first and most important step is to deploy a secure, enterprise-ready AI-powered like Copilot for Microsoft 365 that\u2019s grounded in your enterprise data. Becoming accustomed to AI in the enterprise and learning how to prompt AI for effective results is the key to unlocking value in later phases.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Retrieval<\/strong>&nbsp;<strong>agents<\/strong>. Employees use low-code solutions like&nbsp;<a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365-copilot\/extensibility\/copilot-studio-agent-builder-build\" target=\"_blank\" rel=\"noreferrer noopener\">Copilot Studio Agent Builder<\/a>&nbsp;or ready-made agents in SharePoint to quickly train models and retrieve knowledge for specialized scenarios.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Knowledge and actions.<\/strong>&nbsp;Powered by built-in connectors in&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/microsoft-copilot-studio\" target=\"_blank\" rel=\"noreferrer noopener\">Copilot Studio<\/a>, agents go beyond simple knowledge retrieval, offering next steps and actions that help employees to defragment their day-to-day employee experience.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Workflow reinvention.<\/strong>&nbsp;Human-led, agent operated teams perform fully autonomous actions to complete end-to-end workflows, enabling employees to focus on the highest value work while agents take care of repetitive tasks.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Emerging industry standards and open protocols including <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-cloud\/blog\/2025\/05\/07\/empowering-multi-agent-apps-with-the-open-agent2agent-a2a-protocol\/?msockid=3bba820c7a886fd7096690217e8861fd\" target=\"_blank\" rel=\"noreferrer noopener\">Model Context Protocol (MCP), Agent2Agent (A2A) protocol<\/a>, and <a href=\"https:\/\/news.microsoft.com\/source\/features\/company-news\/introducing-nlweb-bringing-conversational-interfaces-directly-to-the-web\/?msockid=3bba820c7a886fd7096690217e8861fd\" target=\"_blank\" rel=\"noreferrer noopener\">NLWeb<\/a> are enabling an agentic powered future where human-led, agent operated teams will take employee productivity to new heights.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re making progress on each type of agent here at Microsoft:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Microsoft was the first company in the world to deploy Microsoft 365 Copilot at enterprise scale. Every employee at Microsoft now has an AI-powered assistant to enhance their productivity.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Every employee at Microsoft also has the tools and support to build simple Retrieval agents that are trained using knowledge stored in SharePoint, Teams, or OneDrive for Business.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Our engineering teams are using Copilot Studio to create Agents that can retrieve information then act on it, using <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-copilot-studio\/advanced-connectors\" target=\"_blank\" rel=\"noreferrer noopener\">built-in connectors in Copilot Studio<\/a> to enable actions.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">And with the advent of new industry protocols, we\u2019re just beginning to enable fully autonomous end-to-end workflows powered by Agents.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"96\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Learn-how-p-g.png\" alt=\"\" class=\"wp-image-19668\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/riding-the-wave-of-agents-washing-over-microsoft-with-good-governance\/\"><em>{Learn how we\u2019re governing our use of agents at Microsoft.}<\/em><\/a><\/p>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\">AI-powered meetings with Microsoft Teams<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft Teams benefits from Copilot integration as well, enabling users to quickly recap, identify follow-up tasks, create agendas, or ask questions for more effective and focused meetings. <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-were-recapping-our-meetings-with-ai-and-microsoft-teams-premium-at-microsoft\/\">Intelligent Recap in Teams Premium<\/a> can summarize key takeaways, help employees see what they\u2019ve missed, and even pinpoint key people of interest in chats.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re continuing to retrofit conference rooms to utilize the latest <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-teams\/microsoft-teams-rooms\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Teams Rooms<\/a> features and capabilities, and we\u2019ll keep <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/buzzing-on-microsoft-teams-rooms-technology-internally-at-microsoft\/\">partnering with the Microsoft Teams product group<\/a> to push the envelope with innovative new capabilities that take advantage of investments in hardware, software, and physical space to create immersive and inclusive environments. Our goal is to improve our current meeting rooms at a global scale while selectively deploying high-end rooms in targeted locations based on need. In that way, we\u2019ll modernize the experience for all our employees while also delivering maximum value to Microsoft.<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"95\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Guide-p-g.png\" alt=\"\" class=\"wp-image-19685\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/advancing-your-meetings-with-the-microsoft-teams-meeting-guide\/\"><em>{Check out our Microsoft Teams Rooms meeting guide.}<\/em><\/a><em><\/em><\/p>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Empowering our citizen developers<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">While we have thousands of highly skilled developers and engineers at Microsoft, we also have many more employees who are not engineers by trade, but who contribute to business success as citizen developers using the <a href=\"https:\/\/powerplatform.microsoft.com\/en-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Power Platform<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Citizen developers use no-code\/low-code solutions to accelerate digital transformation of their workstreams. At Microsoft, the technologies that comprise the Microsoft Power Platform empower anyone in the company to transform our employee experience. After all, who\u2019s the person most likely to identify a process that could benefit from automation, or most likely to need to collect, visualize, and analyze data? It\u2019s not normally someone in a central IT team\u2014it\u2019s the employee who is closest to the problem or opportunity.<\/p>\n\n\n\n<div class=\"wp-block-group has-white-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"wp-block-paragraph\"><strong>The Microsoft Power Platform<\/strong>\u2014as shown in this companion infographic\u2014is comprised of four distinct capabilities that have made Microsoft more agile and productive than ever before. Each tool is easy to learn and allows your team to accelerate digital transformation from the front lines of your workforce, empowering your employees and fueling innovation.<\/p>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-4-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:48px\">\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"696\" height=\"1024\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_BI-696x1024.png\" alt=\"\" class=\"wp-image-19689\" style=\"width:32px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_BI-696x1024.png 696w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_BI-204x300.png 204w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_BI.png 703w\" sizes=\"auto, (max-width: 696px) 100vw, 696px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>Microsoft Power BI<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\">A collection of software services, apps and connectors that work together to turn your unrelated data into coherent, visually immersive, and interactive insights.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\">Power BI lets you easily connect to your data sources, visualize, and discover what&#8217;s important, and share that with anyone or everyone you want.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:48px\">\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Apps-1024x1024.png\" alt=\"\" class=\"wp-image-19690\" style=\"width:48px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Apps-1024x1024.png 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Apps-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Apps-150x150.png 150w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Apps-768x768.png 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Apps.png 1094w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>Microsoft Power Apps<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\">A suite of apps, services, and connectors that provides a rapid development environment to build custom apps for your business needs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\">With Power Apps, you can quickly build custom business apps that connect to your data stored either in the underlying data platform (Microsoft Dataverse) or in various online and on-premises data sources (such as SharePoint, Microsoft 365, Dynamics 365. or SQL Server)<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-4-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:48px\">\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"798\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Automate-1024x798.png\" alt=\"\" class=\"wp-image-19691\" style=\"width:48px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Automate-1024x798.png 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Automate-300x234.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Automate-768x599.png 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Automate.png 1152w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>Microsoft Power Automate<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\">Enables you to automate business processes quickly and easily, with support for over 500 data sources or using any publicly available API.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:48px\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1017\" height=\"996\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Virtual_Agents.png\" alt=\"\" class=\"wp-image-19692\" style=\"width:48px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Virtual_Agents.png 1017w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Virtual_Agents-300x294.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Power_Virtual_Agents-768x752.png 768w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--spacing-8)\"><strong>Microsoft Virtual Agents<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8)\">Lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"96\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Learn-how-p-g.png\" alt=\"\" class=\"wp-image-19668\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/empowering-employees-with-the-microsoft-power-platform-at-microsoft\/\"><em>{Learn how we\u2019re empowering our<\/em><em> employees with the Microsoft Power Platform at Microsoft.}<\/em><\/a><em><\/em><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Physical spaces and facilities<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Having the best digital experiences means very little if you don\u2019t have the right physical space or hardware to maximize potential for your employees to collaborate when they\u2019re in the office.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For us, Microsoft Global Workplace Services (GWS) and our Microsoft Digital team represent the company\u2019s \u201cfront door.\u201d The first impression employees and visitors have when they walk into Microsoft is the physical environment and the technology they interact with, and we want their experience to be amazing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While Commercial Real Estate (CRE) leaders and digital transformation leaders see things through different lenses, when both functions are aligned on vision with shared priorities and implementation, accelerated transformation of the employee experience is possible. A few examples of the work we\u2019ve done with our counterparts in GWS to enable new experiences include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">The lobby check-in experience is literally the first impression an employee or visitor has when they visit a Microsoft facility. Working together, we built an <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/transforming-microsofts-lobby-experience-with-a-new-microsoft-guest-management-system\/\">amazing new guest management system<\/a>, with streamlined check-in and optimized check-out procedures to help employees or visitors quickly get to their next destination.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Through our <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/redefining-the-digitally-assisted-workday-at-microsoft\/\">Microsoft employee mobile app<\/a>, we\u2019re enabling several new capabilities in conjunction with GWS, including the ability to order ahead at Microsoft cafeterias, find a parking spot, or book a conference room or workspace.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">With <a href=\"https:\/\/azure.microsoft.com\/en-us\/services\/digital-twins\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Azure Digital Twins<\/a> and IoT connected devices, we\u2019re powering <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-microsoft-is-delivering-smart-building-experiences-with-ci-cd-for-azure-digital-twins\/\">smart buildings<\/a> at Microsoft.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">None of these capabilities would have been possible without a strong partnership with our real estate colleagues in GWS, supported by a shared vision of our employee experience. By reimagining the physical and virtual spaces at Microsoft, we\u2019re laying a foundation for innovation that will help our employees thrive.<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"96\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Learn-how-p-g.png\" alt=\"\" class=\"wp-image-19668\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/accelerating-microsofts-global-real-estate-transformation-with-microsoft-digital\/\"><em>{Learn how we\u2019re accelerating our<\/em><em> global real estate transformation.}<\/em><\/a><em><u><\/u><\/em><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Culture<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When Satya Nadella became CEO of Microsoft in 2014, he made lasting and powerful changes to our company culture. Our early culture was extremely competitive, and people often succeeded by showcasing their own individual work and achievements. Under Nadella\u2019s leadership, Microsoft has undergone significant change, starting at the top. He instilled in us that, to stay relevant, we needed to find the courage to change our culture and embrace a growth mindset.<\/p>\n\n\n\n<div class=\"wp-block-group has-teal-to-green-gradient-background has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-9ddb2d63 wp-block-group-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:var(--wp--preset--spacing--spacing-20)\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile has-white-background-color has-background is-layout-flex wp-container-core-columns-is-layout-20ae7d1f wp-block-columns-is-layout-flex has-2-columns\" style=\"padding-right:var(--wp--preset--spacing--spacing-20);padding-left:var(--wp--preset--spacing--spacing-20)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color has-link-color has-body-xl-font-size wp-elements-197742206f5fbc24a75b2fc68d6d676f wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8);font-style:normal;font-weight:600\"><em>\u201cAchieving our mission requires us to evolve our culture and it all starts with a growth mindset\u2014a passion to learn and bring our best every day to make a bigger difference in the world.\u201d<\/em><\/p>\n\n\n\n<p class=\"has-gray-800-color has-text-color has-link-color has-segoeui-font-family has-body-lg-font-size wp-elements-1b095c7a3663f9ebf367cadc18ae3c59 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8);font-style:normal;font-weight:700\">Satya Nadella, Microsoft CEO<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Satya-Nadella.png\" alt=\"Image of Satya Nadella\" class=\"wp-image-19732\" style=\"object-fit:cover;width:150px;height:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Satya-Nadella.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Satya-Nadella-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Satya-Nadella-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Attributes of our aspirational culture include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Embracing learning and curiosity. Instead of being \u201cknow-it-alls\u201d we need to be \u201clearn-it-alls.\u201d<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Trying new things and not being afraid to fail.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Obsessing over what matters to our customers.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Being diverse and inclusive in everything we do.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Operating as \u201cOne Microsoft\u201d.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Making a difference in the lives of each other, our customers, and the world around us.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Satya made it clear that our aspire-to culture was key to our future business success, and the ensuing decade was one of the most successful in the history of Microsoft.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But how do you bring culture to life digitally, especially in a global company that has embraced flexible work? The answer was to build an employee experience platform that allowed our employees to live our culture, no matter where they were in the world.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Supercharging our culture with Microsoft Viva<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Microsoft Viva Suite delivers an integrated employee experience platform that empowers people and teams to thrive by bringing together communications, knowledge, learning, goals, and insights directly into the flow of work. Built on Microsoft 365 and Microsoft Teams, Viva helps organizations foster a culture of engagement and performance by providing personalized, data-driven experiences that support employee well-being, growth, and productivity. Viva enables leaders to align business outcomes with employee success, making it a strategic investment in both people and performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The various modules and capabilities in the Viva Suite enable Microsoft employees to experience and participate in our culture digitally. Each module supports different dimensions of Microsoft\u2019s \u201caspire-to\u201d culture, <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/evolving-our-culture-with-microsoft-viva\/\">with the Viva Suite collectively serving as the underpinning of our shift to growth mindset<\/a>. <\/p>\n\n\n\n<div class=\"wp-block-group has-white-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-ef8af98e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-16);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<p class=\"wp-block-paragraph\"><strong>The Viva Suite is comprised of numerous modules, including:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-4-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:36px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Viva-Connections.png\" alt=\"\" class=\"wp-image-19697\" style=\"object-fit:cover;width:36px;height:36px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-microsoft-viva-connections-internally-at-microsoft\/\"><strong>Viva Connections<\/strong><\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Delivers a secure, customizable gateway to internal communications and resources, seamlessly integrated into Microsoft Teams to enhance employee engagement without adding new infrastructure.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:36px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Viva-Insights.png\" alt=\"\" class=\"wp-image-19698\" style=\"object-fit:cover;width:36px;height:36px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/fostering-employee-wellbeing-and-improving-productivity-at-microsoft-with-microsoft-viva-insights\/\"><strong>Viva Insights<\/strong><\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Provides privacy-protected, data-driven insights that help improve productivity and well-being while ensuring compliance with organizational and regulatory standards.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-4-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:36px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Viva-Learning.png\" alt=\"\" class=\"wp-image-19699\" style=\"object-fit:cover;width:36px;height:36px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-microsoft-viva-connections-internally-at-microsoft\/\"><strong><\/strong><\/a><strong><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/fostering-a-culture-of-learning-at-microsoft-with-viva-learning\/\"><strong>Viva Learning<\/strong><\/a><\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Centralizes learning content from Microsoft, LinkedIn, and third-party providers into Teams, simplifying deployment and governance of upskilling initiatives.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:36px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Viva-Amplify.png\" alt=\"\" class=\"wp-image-19700\" style=\"object-fit:cover;width:36px;height:36px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/fostering-employee-wellbeing-and-improving-productivity-at-microsoft-with-microsoft-viva-insights\/\"><strong><\/strong><\/a><strong><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/delivering-communications-internally-at-microsoft-with-microsoft-viva-amplify\/\"><strong>Viva Amplify<\/strong><\/a><\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Empowers corporate communicators to manage multi-channel campaigns with analytics and targeting, all within the Microsoft 365 compliance boundary.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-4-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:36px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Viva-Engage.png\" alt=\"\" class=\"wp-image-19701\" style=\"object-fit:cover;width:36px;height:36px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-microsoft-viva-connections-internally-at-microsoft\/\"><strong><\/strong><\/a><strong><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/community-with-purpose-deploying-viva-engage-at-microsoft-in-three-chapters\/\"><strong>Viva Engage<\/strong><\/a><\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Fosters community and connection through social experiences in Teams, with enterprise-grade compliance and identity management built in.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:36px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Viva-Pulse.png\" alt=\"\" class=\"wp-image-19702\" style=\"object-fit:cover;width:36px;height:36px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/fostering-employee-wellbeing-and-improving-productivity-at-microsoft-with-microsoft-viva-insights\/\"><strong><strong>Viva Pulse<\/strong><\/strong><\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Enables managers to gather real-time team feedback securely, with built-in templates and analytics that respect data privacy and organizational policies.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Each of these tools helps to bring our culture to life while simultaneously providing our employees with best-in-class, AI-enhanced tools that foster and enhance collaboration in the enterprise.<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"96\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Learn-how-p-g.png\" alt=\"\" class=\"wp-image-19668\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/evolving-our-culture-with-microsoft-viva\/\"><em>{Learn how we\u2019re evolving<\/em><em> our culture with Microsoft Viva.}<\/em><\/a><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Adopting new employee experiences<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An often-overlooked aspect of digital transformation is the need for consistent and principled change managementto ensure your employees realize the value of the investments you make in their experience. In Microsoft Digital, we\u2019ve learned that even the most useful, intuitive technologies will not see widespread adoption and usage without a deliberate and sustained change management effort.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our Microsoft Digital organization is fortunate to have a global team of change management practitioners to help ensure that our employees benefit from the value of our innovations. We\u2019ve learned that effective change management requires careful planning, and localized change efforts are crucial to maximizing the impact of our digital investments. Our change management efforts take inspiration from the <a href=\"https:\/\/adoption.microsoft.com\/files\/assets\/M365AdoptionGuide.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft 365 Adoption Framework<\/a> as well as Prosci\u2019s ADKAR model, which progresses through awareness, desire, knowledge, ability, and reinforcement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As you\u2019re considering your approach to change in this era of AI and flexible work, we suggest reviewing our <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-copilot-for-microsoft-365-in-four-chapters\/\">Copilot deployment and adoption guide<\/a>, which details our learnings in four chapters with useful checklists and best practices you can apply in your own enterprise. Microsoft also publishes free courseware to develop your skills as a <a href=\"https:\/\/adoption.microsoft.com\/service-adoption-specialist\/\" target=\"_blank\" rel=\"noreferrer noopener\">service adoption specialist<\/a>. This is a great way to develop the skills your team will need to unlock the value of AI\u2014or any other digital investment.<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"96\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Learn-how-p-g.png\" alt=\"\" class=\"wp-image-19668\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-the-future-of-work-how-were-approaching-microsoft-365-copilot-change-management-at-microsoft\/?ocid=InsideTrack_Promotion_10722&amp;user_id=68278cad6cd2ad05a4490dd1&amp;sn_type=LINKEDIN&amp;cpost_id=6855f4d22861d55e6e0165b1&amp;post_id=100008151658591&amp;asset_id=ADVOCACY_205_6855ef23effaff3403fe5def\"><em>{Learn how we\u2019re driving<\/em><em> the future of work: How we\u2019re approaching Microsoft 365 Copilot change management at Microsoft.}<\/em><\/a><em><u><\/u><\/em><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Thriving in an AI-powered world<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The world of work has changed dramatically with the advent of flexible work and generative AI.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Flexible work is more than a change in technology\u2014it\u2019s a change in mindset, a change in culture, and a change in the way you think about physical and virtual spaces to enable an inclusive and productive environment for all. The change isn\u2019t easy, but it\u2019s worth it. If you make the time to do it right, your employees will be more engaged, more productive, and more connected, even when they\u2019re oceans apart.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Copilot and agentic AI have the potential to unlock creativity, productivity, and effectiveness like never before. Be bold in embracing AI in the workplace, so your employees have the tools they need to stay ahead of your competition. Focus on skilling and learning to ensure your employees are getting value from AI-powered tools.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The future of work will continue to evolve, and we\u2019ll all learn along the way. As we continue our journey, we\u2019ll keep you updated on our progress and learnings in Microsoft Digital as we continue to define the future of work, powered by AI.<\/p>\n\n\n\n<div class=\"wp-block-group has-white-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-66094a0e wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-2);padding-right:var(--wp--preset--spacing--spacing-16);padding-bottom:var(--wp--preset--spacing--spacing-16);padding-left:var(--wp--preset--spacing--spacing-16)\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some tips for transforming your employee experience:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Focusing on the three critical elements of your employee experience\u2014digital capabilities, facilities, and organizational culture\u2014will enable your enterprise to thrive.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Empowering \u201ccitizen developers\u201d with the Microsoft Power Platform can supercharge enterprise productivity.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Ensuring effective change management will accelerate value from your investments in AI-powered digital transformation.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Automating tasks with agents will unlock employee productivity, allowing you to expand operations and take on new challenges.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/copilot\/enterprise?OCID=InsideTrack_Product_10758\" target=\"_blank\" rel=\"noreferrer noopener\">Try Microsoft 365 Copilot.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/microsoft-copilot-studio?OCID=InsideTrack_Product_10758\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how to customize Microsoft 365 Copilot and to create your own agents with Microsoft Copilot Studio.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/digitally-transforming-microsoft-our-it-journey\/\">Learn how we\u2019re digitally transforming Microsoft.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/reflecting-on-50-years-of-it-at-microsoft-five-key-lessons-and-insights-on-the-future\/\">Check out five key things we learned serving as the company\u2019s IT organization for 50 years.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/implementing-a-zero-trust-security-model-at-microsoft\/\">Find out more about our Zero Trust security model.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Digital stories The 2020s have been a tumultuous decade for employees globally. Starting with the COVID-19 pandemic that upended workplace norms and expectations in 2020, then quickly followed by the generative AI revolution in 2022, we\u2019re living through a time of unprecedented workplace change. From flexible work to the advent of generative AI tools [&hellip;]<\/p>\n","protected":false},"author":130,"featured_media":19786,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[71,882],"tags":[199,868,89,597,850,865,263,827,114,621,424],"coauthors":[644],"class_list":["post-19666","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-it-strategy","tag-ai","tag-ai-deployment-and-adoption","tag-digital-transformation","tag-employee-experience","tag-end-user-services-and-support","tag-flexible-work","tag-microsoft-365","tag-microsoft-365-copilot","tag-microsoft-teams","tag-microsoft-viva","tag-power-platform","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The future of work is here: Transforming our employee experience with AI - Inside Track Blog<\/title>\n<meta name=\"description\" content=\"Learn how we\u2019re reinventing the employee experience for this era of AI and flexible work at Microsoft.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The future of work is here: Transforming our employee experience with AI - Inside Track Blog\" \/>\n<meta property=\"og:description\" content=\"Learn how we\u2019re reinventing the employee experience for this era of AI and flexible work at Microsoft.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Inside Track Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-31T16:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-07T20:17:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/10758_Hero-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2300\" \/>\n\t<meta property=\"og:image:height\" content=\"1293\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Keith Boyd\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Keith Boyd\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"27 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/\"},\"author\":{\"name\":\"Keith Boyd\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/4b5aef47a81c7270e372a3216c234198\"},\"headline\":\"The future of work is here: Transforming our employee experience with AI\",\"datePublished\":\"2025-07-31T16:00:00+00:00\",\"dateModified\":\"2025-11-07T20:17:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/\"},\"wordCount\":4428,\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/10758_Hero-image.jpg\",\"keywords\":[\"AI\",\"AI deployment and adoption\",\"digital transformation\",\"Employee experience\",\"End user services and support\",\"Flexible work\",\"Microsoft 365\",\"Microsoft 365 Copilot\",\"Microsoft Teams\",\"Microsoft Viva\",\"Power Platform\"],\"articleSection\":[\"Featured\",\"IT strategy\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/\",\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/\",\"name\":\"The future of work is here: Transforming our employee experience with AI - Inside Track Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/10758_Hero-image.jpg\",\"datePublished\":\"2025-07-31T16:00:00+00:00\",\"dateModified\":\"2025-11-07T20:17:52+00:00\",\"author\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/4b5aef47a81c7270e372a3216c234198\"},\"description\":\"Learn how we\u2019re reinventing the employee experience for this era of AI and flexible work at Microsoft.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#primaryimage\",\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/10758_Hero-image.jpg\",\"contentUrl\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/10758_Hero-image.jpg\",\"width\":2300,\"height\":1293,\"caption\":\"We\u2019re empowering our employees to unprecedented productivity and engagement levels with AI.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The future of work is here: Transforming our employee experience with AI\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website\",\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/\",\"name\":\"Inside Track Blog\",\"description\":\"How Microsoft does IT\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/4b5aef47a81c7270e372a3216c234198\",\"name\":\"Keith Boyd\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/213d500d2a2e17dace0d6a92a4a6adfb185714d98e50844c22dddc399c3770d3?s=96&d=mm&r=gb846e910205c6daee63f26b5b205a491\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/213d500d2a2e17dace0d6a92a4a6adfb185714d98e50844c22dddc399c3770d3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/213d500d2a2e17dace0d6a92a4a6adfb185714d98e50844c22dddc399c3770d3?s=96&d=mm&r=g\",\"caption\":\"Keith Boyd\"},\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/kboyd\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The future of work is here: Transforming our employee experience with AI - Inside Track Blog","description":"Learn how we\u2019re reinventing the employee experience for this era of AI and flexible work at Microsoft.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/","og_locale":"en_US","og_type":"article","og_title":"The future of work is here: Transforming our employee experience with AI - Inside Track Blog","og_description":"Learn how we\u2019re reinventing the employee experience for this era of AI and flexible work at Microsoft.","og_url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/","og_site_name":"Inside Track Blog","article_published_time":"2025-07-31T16:00:00+00:00","article_modified_time":"2025-11-07T20:17:52+00:00","og_image":[{"width":2300,"height":1293,"url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/10758_Hero-image.jpg","type":"image\/jpeg"}],"author":"Keith Boyd","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Keith Boyd","Est. reading time":"27 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#article","isPartOf":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/"},"author":{"name":"Keith Boyd","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/4b5aef47a81c7270e372a3216c234198"},"headline":"The future of work is here: Transforming our employee experience with AI","datePublished":"2025-07-31T16:00:00+00:00","dateModified":"2025-11-07T20:17:52+00:00","mainEntityOfPage":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/"},"wordCount":4428,"image":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/10758_Hero-image.jpg","keywords":["AI","AI deployment and adoption","digital transformation","Employee experience","End user services and support","Flexible work","Microsoft 365","Microsoft 365 Copilot","Microsoft Teams","Microsoft Viva","Power Platform"],"articleSection":["Featured","IT strategy"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/","name":"The future of work is here: Transforming our employee experience with AI - Inside Track Blog","isPartOf":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#primaryimage"},"image":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/10758_Hero-image.jpg","datePublished":"2025-07-31T16:00:00+00:00","dateModified":"2025-11-07T20:17:52+00:00","author":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/4b5aef47a81c7270e372a3216c234198"},"description":"Learn how we\u2019re reinventing the employee experience for this era of AI and flexible work at Microsoft.","breadcrumb":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#primaryimage","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/10758_Hero-image.jpg","contentUrl":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/10758_Hero-image.jpg","width":2300,"height":1293,"caption":"We\u2019re empowering our employees to unprecedented productivity and engagement levels with AI."},{"@type":"BreadcrumbList","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-future-of-work-is-here-transforming-our-employee-experience-with-ai\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.microsoft.com\/insidetrack\/blog\/"},{"@type":"ListItem","position":2,"name":"The future of work is here: Transforming our employee experience with AI"}]},{"@type":"WebSite","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/","name":"Inside Track Blog","description":"How Microsoft does IT","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/4b5aef47a81c7270e372a3216c234198","name":"Keith Boyd","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/213d500d2a2e17dace0d6a92a4a6adfb185714d98e50844c22dddc399c3770d3?s=96&d=mm&r=gb846e910205c6daee63f26b5b205a491","url":"https:\/\/secure.gravatar.com\/avatar\/213d500d2a2e17dace0d6a92a4a6adfb185714d98e50844c22dddc399c3770d3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/213d500d2a2e17dace0d6a92a4a6adfb185714d98e50844c22dddc399c3770d3?s=96&d=mm&r=g","caption":"Keith Boyd"},"url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/kboyd\/"}]}},"jetpack_featured_media_url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/10758_Hero-image.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9hcZA-57c","_links":{"self":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/19666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/users\/130"}],"replies":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/comments?post=19666"}],"version-history":[{"count":87,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/19666\/revisions"}],"predecessor-version":[{"id":20888,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/19666\/revisions\/20888"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/media\/19786"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/media?parent=19666"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/categories?post=19666"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/tags?post=19666"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/coauthors?post=19666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}