{"id":19829,"date":"2025-08-14T09:05:00","date_gmt":"2025-08-14T16:05:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=19829"},"modified":"2026-03-13T14:35:21","modified_gmt":"2026-03-13T21:35:21","slug":"inside-microsoft-being-customer-zero-in-an-ai-powered-world","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/inside-microsoft-being-customer-zero-in-an-ai-powered-world\/","title":{"rendered":"Inside Microsoft: Being Customer Zero in an AI-powered world"},"content":{"rendered":"\n<aside class=\"wp-block-group aside-for-guide has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-20b44f8d wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Microsoft-Digital-stories-badge.png\" alt=\"\" class=\"wp-image-19499\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Microsoft-Digital-stories-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Microsoft-Digital-stories-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-8)\">Microsoft Digital stories<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">The rate of change in IT is accelerating at a blistering pace. AI-powered capabilities like Microsoft 365 Copilot have enabled a new era of employee productivity. Today, agentic capabilities are supercharging IT like never before. As IT leaders, we are living in extraordinary times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But change can be destabilizing, even during normal times for the most confident and sure-footed IT teams. That\u2019s why our commitment at Microsoft Digital\u2014the company\u2019s IT organization\u2014to act as Customer Zero for our company and our customers has never been more important.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>\u201cWe need to shepherd the company through this era of AI disruption. We\u2019re working to transform all of Microsoft into an AI-first workplace, sharing our insights with customers so they can follow our lead.\u201d<\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Matt-Hempey.png\" alt=\"Hempey is shown in a portrait photo.\" class=\"wp-image-19879\" style=\"object-fit:cover;width:150px;height:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Matt-Hempey.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Matt-Hempey-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Matt-Hempey-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<\/div>\n<cite>Matt Hempey, partner product manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">If we can navigate this era of generational change, powered by AI with confidence, and provide a clear blueprint for our customers to follow, we will truly live up to Microsoft\u2019s mission to \u201cempower every person and every organization on the planet to achieve more.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe need to shepherd the company through this era of AI disruption,\u201d says Matt Hempey, partner product manager in Microsoft Digital. \u201cWe\u2019re working to transform all of Microsoft into an AI-first workplace, sharing our insights with customers so they can follow our lead.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Like the advent of the personal computer in the 1970s and 1980s and the rise of the internet in the 1990s, AI is having a transformative effect on information technology\u2014and the risks and opportunities are potentially even greater than those earlier breakthroughs. In Microsoft Digital, our role as Customer Zero has become more critical than ever. We serve as Microsoft\u2019s first and best customer for each of our groundbreaking technologies, ensuring that they\u2019re enterprise and world-ready.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">An evolving approach<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Being Customer Zero means a deep partnership between our IT organization and our company\u2019s product engineering teams to envision the right experiences, co-develop innovative products, and both listen to and act on the insights we gather from our employees and customers. We work closely together to stay grounded in the way our employees use our products every day, so your employees can benefit from our experiences and takeaways.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cIn Microsoft Digital, we\u2019re well aware that the only constant is change. But the last 12 months have shown that our old models are no match for the wave of change we\u2019re seeing at Microsoft. We have to adapt our approach.\u201d<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Vijaya-Alaparthi.png\" alt=\"Alaparthi is shown in a portrait photo.\" class=\"wp-image-19878\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Vijaya-Alaparthi.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Vijaya-Alaparthi-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Vijaya-Alaparthi-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<\/div>\n<cite>Vijaya Alaparthi, principal group product manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">But just like changes in the tech industry caused Microsoft to embrace an agile approach to software development, the advent of AI compels us to reimagine our role as Customer Zero. Since the first version of this article was published three years ago, our approach in Microsoft Digital has changed. Today, our focus is on helping our employees to harness the transformative power of AI to reimagine the world of work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Customer Zero evolution<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-478b6e6b wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group has-white-200-background-color has-background wp-container-content-d8344436 has-global-padding is-layout-constrained wp-container-core-group-is-layout-48e64321 wp-block-group-is-layout-constrained\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>2022<\/strong>\u2013<strong>2025<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We envision highly transformative experiences for our employees, obsessing over their journey to improve the experience for every Microsoft customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We build, evaluate, and drive adoption for those experiences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We deploy, govern, operate, and support highly secure, compliant, and manageable experiences.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are the voice of Microsoft\u2019s own digital transformation, to share our experience and inspire our customers and partners through their own journey.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-white-200-background-color has-background wp-container-content-d8344436 has-global-padding is-layout-constrained wp-container-core-group-is-layout-48e64321 wp-block-group-is-layout-constrained\" style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>2025 and beyond<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We envision and implement the AI-powered workplace of the future.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We empower our employees to build their own agents that supercharge their productivity, and provide the training, resources, and inspiration needed to accelerate their journey.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We define guardrails and safeguard our environment so our employees can maximize the power of AI while keeping our enterprise safe and secure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are the voice of our company\u2019s own AI-powered transformation and provide the blueprint for our customers to accelerate their own AI journey.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIn Microsoft Digital, we\u2019re well aware that the only constant is change,\u201d says Vijaya Alaparthi, principal group product manager in Microsoft Digital. \u201cBut the last 12 months have shown that our old models are no match for the wave of change we\u2019re seeing at Microsoft. We have to adapt our approach.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our philosophy has shifted from envisioning new experiences to a wholesale reimagining of the workplace. We\u2019re moving beyond deploying, governing, and building solutions to a world where we empower our employees to define and deploy agentic capabilities that dramatically increase their productivity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While we still deploy, govern, and operate our productivity tenants in secure and compliant ways, we also focus on defining guardrails that enable our employees to maximize their productivity and creativity. And we continue to be the voice of the organization\u2019s own digital transformation, with an intentional focus on how AI is helping us transform our enterprise from the inside out.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Envisioning the future<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When we began our Customer Zero journey, our charter was to envision transformative employee experiences. With advances in AI and the advent of Microsoft 365 Copilot, our ambition has moved beyond experiences to consider entire workflows, as well as the agentic workplace of the future. Here are some of our plans:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">We engage with our employees and customers around the world to better understand their needs, then work with product engineering to co-develop AI-powered solutions.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">We anticipate and address product requirements that our large enterprise customers will have as they pursue agentic workflows, based on our experience reimagining business, operational, and technological processes at Microsoft.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">We leverage our insights gained from managing a vast array of IT services at Microsoft\u2014including network, infrastructure, devices, and end-user services\u2014to design and build new AI-powered capabilities, then ensure they meet the needs of our employees.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">We evaluate and improve our processes using continuous improvement techniques to ensure they\u2019re ready for an agentic future.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>{<\/em><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/digitally-transforming-microsoft-our-it-journey\/\"><em>Learn more about Microsoft Digital\u2019s IT journey and how it\u2019s enabled AI transformation at Microsoft.<\/em><\/a><em>}<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Empowering our employees<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">While Microsoft Digital still builds, deploys, and drives adoption of new employee capabilities, our posture has shifted from employee <em>enablement<\/em> to employee <em>empowerment<\/em>. Some examples of how we\u2019re empowering our employees include:<\/p>\n\n\n\n<div class=\"wp-block-group aside-for-guide has-gray-1100-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-576308da wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-20);padding-right:var(--wp--preset--spacing--spacing-20);padding-bottom:var(--wp--preset--spacing--spacing-20);padding-left:var(--wp--preset--spacing--spacing-20)\">\n<p class=\"wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers or Microsoft account team representatives from Fortune 500 companies&nbsp;<a href=\"mailto:msitstaff@microsoft.com\">are welcome to request a virtual engagement<\/a>&nbsp;on this topic with experts from our Microsoft Digital team.<\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Within our productivity tenants, we create whatever digital assets and containers they need to be productive. That could be a new SharePoint site, Teams group, Power BI workspace, agent, or even an Azure subscription. The key is that the new tool or asset is in our tenant, which means its lifecycle can be securely managed, enabling productivity while also helping to cut down on shadow IT.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Our employees can create agents using Agent Builder in SharePoint or Copilot Studio. These AI-powered agents are helping our teams achieve new levels of productivity, and future capabilities are only going to accelerate that trend.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">We\u2019ve nurtured and empowered a Copilot champions community at Microsoft that stands at nearly 10,000 employees. These enthusiastic champions are helping to shape the future of AI at the company, as they build new AI-powered experiences while sharing their knowledge and excitement with their peers. Their expertise and passion augment our ability to drive change in the enterprise, with role-based champions helping to supercharge AI-powered transformation across Microsoft.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>{<\/em><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-copilot-for-microsoft-365-adoption-with-our-copilot-champs-community\/\"><em>Learn how we\u2019re driving adoption of Microsoft 365 Copilot with our Champs community.<\/em><\/a><em>}<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Defining the guardrails<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In an era of agentic transformation, simply deploying, operating, and managing our services is no longer enough. To support employee empowerment, we need to define appropriate guardrails to maintain a secure and compliant environment while also enabling innovation. We do that by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Applying controls to ensure that users and apps don\u2019t gain access to privileged information.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Keeping employees from creating agents that violate company policies.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Balancing between the freedom for employees to share their creations and the need to prevent agent sprawl.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Delineating which agents are authoritative and safe for enterprise functions.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Maintaining an inventory of agents to provide lifecycle management.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These guardrails keep our environment safe and secure while simultaneously allowing our employees to define the future of AI-powered productivity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>{<\/em><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-were-tackling-microsoft-365-copilot-governance-internally-at-microsoft\/\"><em>Discover how we\u2019re governing AI here at Microsoft.<\/em><\/a><em>}<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Creating the AI-powered IT blueprint<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Transformation with AI is hard work, but thankfully our Microsoft Digital team is actively working to share insights from our own transformational experience. We do that in person, through our <a href=\"https:\/\/www.microsoft.com\/en-us\/ec\" target=\"_blank\" rel=\"noreferrer noopener\">global network of Experience Centers<\/a>. We do it virtually, through hundreds of virtual customer engagements each year. And we do it right here on Inside Track, where we share detailed guides, stories, and other artifacts designed to accelerate your own AI-powered digital transformation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our commitment is to not only share our IT blueprint, but also to listen to our customers so we can amplify your insights to improve Microsoft enterprise products and services.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cIn our Customer Zero capacity, we partner with product teams across the company to bring AI-powered experiences to life. Everything we do as Customer Zero helps Microsoft serve as the showcase for AI-powered digital transformation.\u201d<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Nathalie-DHers.png\" alt=\"D\u2019Hers is shown in a portrait photo.\" class=\"wp-image-19882\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Nathalie-DHers.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Nathalie-DHers-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/08\/Nathalie-DHers-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<\/div>\n<cite><em>Nathalie D\u2019Hers, corporate vice president, Microsoft Digital<\/em><\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Zero: A mentality and a promise<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft Digital continues to evolve, and our approach as Customer Zero is key to that evolution. We obsess over applications of AI to ensure that our employees are the most productive in the world. As a customer, you can have even greater confidence in our AI-powered solutions since we\u2019ve already deployed and tested them at a global enterprise scale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe\u2019ve become an increasingly strategic contributor to Microsoft\u2019s product offerings, especially in this era of AI,\u201d says Nathalie D\u2019Hers, corporate vice president of Microsoft Digital. \u201cIn our Customer Zero capacity, we partner with product teams across the company to bring AI-powered experiences to life. Everything we do as Customer Zero helps Microsoft serve as the showcase for AI-powered digital transformation.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The next chapter of our Customer Zero journey is the most exciting yet. As we continue to learn, we\u2019ll share more stories from the front lines of AI-powered digital transformation here on Inside Track.<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some things to keep in mind as you contemplate your own organization\u2019s transformational journey with AI:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">The pace of change in IT is faster than it\u2019s ever been. As Customer Zero, Microsoft Digital is focused on co-developing, deploying, governing, and driving adoption of new services, and sharing our IT blueprint so you can learn from our experience.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Shepherding your company through AI-driven disruption is essential in a complex and rapidly evolving technology environment. Define your own vision for an agentic future and share it with your employees so they understand how they\u2019ll need to learn and grow to support it.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Empowering your employees while implementing the right guardrails is an effective strategy to maximize the benefits of AI-driven transformation, powered by employee innovation.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Ready to enable your own AI-powered transformation? Sign up for a <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-copilot-studio\/sign-up-individual?OCID=InsideTrack_Product_10756\" target=\"_blank\" rel=\"noreferrer noopener\">free trial of Copilot Studio<\/a> and take your first steps toward an agentic future.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/digitally-transforming-microsoft-our-it-journey\/\">Trace the history of digital transformation at Microsoft.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-our-employees-are-extending-enterprise-ai-with-custom-retrieval-agents\/\">Learn how our employees are extending enterprise AI with custom retrieval agents.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/driving-the-future-of-work-how-were-approaching-microsoft-365-copilot-change-management-at-microsoft\/\">Find out how we\u2019re approaching change management with Microsoft 365 Copilot.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/ai-powered-agents-in-action-how-were-embracing-this-new-agentic-moment-at-microsoft\/\">See how we\u2019re embracing this new \u2018agentic\u2019 moment at Microsoft.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Digital stories The rate of change in IT is accelerating at a blistering pace. AI-powered capabilities like Microsoft 365 Copilot have enabled a new era of employee productivity. Today, agentic capabilities are supercharging IT like never before. As IT leaders, we are living in extraordinary times. But change can be destabilizing, even during normal [&hellip;]<\/p>\n","protected":false},"author":130,"featured_media":19880,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[71,882],"tags":[199,868,89,597,850,237,852,263,827,114],"coauthors":[644],"class_list":["post-19829","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-it-strategy","tag-ai","tag-ai-deployment-and-adoption","tag-digital-transformation","tag-employee-experience","tag-end-user-services-and-support","tag-governance","tag-it-and-business-operations","tag-microsoft-365","tag-microsoft-365-copilot","tag-microsoft-teams","m-blog-post"],"yoast_head":"<!-- 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