{"id":20862,"date":"2025-11-13T10:45:00","date_gmt":"2025-11-13T18:45:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=20862"},"modified":"2026-03-13T15:10:35","modified_gmt":"2026-03-13T22:10:35","slug":"powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/","title":{"rendered":"Powering agentic AI adoption at Microsoft: Our \u2018Customer Zero\u2019 story"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At Microsoft, we are enabling our employees, teams, and organizations to build AI agents to help them complete important tasks\u2014from individual employees in the personal productivity tenant all the way to enterprise-wide agents that are available to everyone.<\/p>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-3f1abf08 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">In short, we\u2019re all-in on agentic AI, and we want to help you get there, too.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe\u2019ve made a lot of progress deploying and driving adoption of Microsoft 365 Copilot since it was released, and we\u2019re now doing the same when it comes to enabling our employees and our teams to build agents that make us more productive,\u201d says Brian Fielder, vice president of Microsoft Digital, the company\u2019s IT organization. \u201cWe\u2019re Customer Zero at Microsoft, which means we\u2019re the first to deploy and use the technology and services that we sell to our customers. Those learnings give us a unique perspective and story to share with you about the journey we\u2019ve been on with AI and agents.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have two collections of agentic AI content that we think will be useful to you.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Brian-Fielder.png\" alt=\"A photo of Fielder\" style=\"width:150px\"\/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWhen it comes to agents, we\u2019re still at the start. We expect to learn much more as we continue, lessons we\u2019ll share here\u2014stay connected and we\u2019ll continue to share our story with you.\u201d&nbsp;<\/p>\n<cite>Brian Fielder, vice president, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">The first set of stories documents our vision and strategy for agents. They walk you through our experience deploying agentic AI, our work to create tools that enable our employees to dive in, and, through smart governance, empower everyone at Microsoft to be confident and creative with how they use agents while keeping the company safe and secure. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our second set of stories highlights some of the most interesting and effective agents that our employees, teams, and organizations have built. These stories will not only give you examples of agents that we\u2019ve built, they show how you can go about building &nbsp;similar agents for your organization based on the collective experience of our employees and teams at Microsoft.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe hope you find reviewing the journey we\u2019ve been on practical and useful,\u201d Fielder says. \u201cWhen it comes to agents, we\u2019re still at the start. We expect to learn much more as we continue, lessons we\u2019ll share here\u2014stay connected and we\u2019ll continue to share our story with you.\u201d &nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<article class=\"wp-block-post post-20918 post type-post status-publish format-standard has-post-thumbnail hentry category-featured tag-ai tag-ai-deployment-and-adoption tag-change-management tag-employee-experience tag-end-user-services-and-support tag-it-and-business-operations tag-microsoft-365-copilot tag-microsoft-copilot-studio tag-security-and-risk-management m-blog-post is-entire-card-clickable featured-card wp-block-tenup-post-picker\">\n\t\n\n<div data-bi-tN=\"Post card: The agentic future: How we\u2019re becoming an AI-first Frontier Firm at Microsoft\" class=\"wp-block-group has-base-background-color has-background has-link-color wp-elements-e57624422a6e1536d9622a9b09423020 is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-69c550ab wp-block-group-is-layout-flex wp-block-null\"><figure style=\"aspect-ratio:16\/9;width:100%;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10774_Hero-image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"border-top-left-radius:6px;border-top-right-radius:6px;width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10774_Hero-image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10774_Hero-image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10774_Hero-image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10774_Hero-image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10774_Hero-image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10774_Hero-image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-5d0c773b wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-32);padding-right:var(--wp--preset--spacing--spacing-24);padding-bottom:var(--wp--preset--spacing--spacing-32);padding-left:var(--wp--preset--spacing--spacing-24)\">\n<div class=\"wp-block-group has-base-background-color has-background is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-5e10c0d5 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--s);padding-right:var(--wp--preset--spacing--s);padding-bottom:var(--wp--preset--spacing--s);padding-left:var(--wp--preset--spacing--s)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-e464412c wp-block-group-is-layout-flex\"><div style=\"padding-top:var(--wp--preset--spacing--spacing-2);padding-bottom:var(--wp--preset--spacing--spacing-2);padding-left:var(--wp--preset--spacing--spacing-2);padding-right:var(--wp--preset--spacing--spacing-2);\" class=\"wp-block-post-date has-minus-1-font-size\"><time datetime=\"2025-11-13T10:30:00-08:00\">November 13, 2025<\/time><\/div>\n\n<div class=\"has-link-color wp-elements-62fe3f7c11f6ede6a193b56a03f05efc wp-block-post-author-name has-text-color has-blue-900-color\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/alexfleck\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">Alex Fleck<\/a><\/div><\/div>\n\n\n<h2 style=\"font-style:normal;font-weight:700;text-decoration:underline; padding-top:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-4);\" class=\"has-link-color wp-elements-e49223cfe892cf2aa9655294c80ea3be wp-block-post-title\"><a data-bi-cN=\"Read blog: The agentic future: How we\u2019re becoming an AI-first Frontier Firm at Microsoft\" data-bi-id=\"20918\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-agentic-future-how-were-becoming-an-ai-first-frontier-firm-at-microsoft\/\" target=\"_self\" >The agentic future: How we\u2019re becoming an AI-first Frontier Firm at Microsoft<\/a><\/h2><\/div>\n<\/div>\n<\/div>\n\n<\/article>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<article class=\"wp-block-post post-18099 post type-post status-publish format-standard has-post-thumbnail hentry category-featured tag-ai tag-microsoft-copilot-studio tag-digital-transformation tag-end-user-services-and-support tag-microsoft-365 tag-microsoft-365-copilot m-blog-post is-entire-card-clickable featured-card wp-block-tenup-post-picker\">\n\t\n\n<div data-bi-tN=\"Post card: AI-powered agents in action: How we\u2019re embracing this new \u2018agentic\u2019 moment at Microsoft\" class=\"wp-block-group has-base-background-color has-background has-link-color wp-elements-e57624422a6e1536d9622a9b09423020 is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-69c550ab wp-block-group-is-layout-flex wp-block-null\"><figure style=\"aspect-ratio:16\/9;width:100%;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/01\/10689_Hero-image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"border-top-left-radius:6px;border-top-right-radius:6px;width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/01\/10689_Hero-image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/01\/10689_Hero-image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/01\/10689_Hero-image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/01\/10689_Hero-image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/01\/10689_Hero-image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/01\/10689_Hero-image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-5d0c773b wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-32);padding-right:var(--wp--preset--spacing--spacing-24);padding-bottom:var(--wp--preset--spacing--spacing-32);padding-left:var(--wp--preset--spacing--spacing-24)\">\n<div class=\"wp-block-group has-base-background-color has-background is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-5e10c0d5 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--s);padding-right:var(--wp--preset--spacing--s);padding-bottom:var(--wp--preset--spacing--s);padding-left:var(--wp--preset--spacing--s)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-e464412c wp-block-group-is-layout-flex\"><div style=\"padding-top:var(--wp--preset--spacing--spacing-2);padding-bottom:var(--wp--preset--spacing--spacing-2);padding-left:var(--wp--preset--spacing--spacing-2);padding-right:var(--wp--preset--spacing--spacing-2);\" class=\"wp-block-post-date has-minus-1-font-size\"><time datetime=\"2025-01-30T09:05:00-08:00\">January 30, 2025<\/time><\/div>\n\n<div class=\"has-link-color wp-elements-62fe3f7c11f6ede6a193b56a03f05efc wp-block-post-author-name has-text-color has-blue-900-color\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/kboyd\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">Keith Boyd<\/a><\/div><\/div>\n\n\n<h2 style=\"font-style:normal;font-weight:700;text-decoration:underline; padding-top:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-4);\" class=\"has-link-color wp-elements-e49223cfe892cf2aa9655294c80ea3be wp-block-post-title\"><a data-bi-cN=\"Read blog: AI-powered agents in action: How we\u2019re embracing this new \u2018agentic\u2019 moment at Microsoft\" data-bi-id=\"18099\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/ai-powered-agents-in-action-how-were-embracing-this-new-agentic-moment-at-microsoft\/\" target=\"_self\" >AI-powered agents in action: How we\u2019re embracing this new \u2018agentic\u2019 moment at Microsoft<\/a><\/h2><\/div>\n<\/div>\n<\/div>\n\n<\/article>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-h-3-font-size\" style=\"margin-top:var(--wp--preset--spacing--spacing-48);font-style:normal;font-weight:700\">Deploying agentic AI at Microsoft<\/h2>\n\n\n\n<article class=\"wp-block-post post-19098 post type-post status-publish format-standard has-post-thumbnail hentry category-featured tag-ai tag-microsoft-copilot-studio tag-digital-transformation tag-end-user-services-and-support tag-governance tag-microsoft-365-copilot tag-tenant-management m-blog-post is-entire-card-clickable standard-card wp-block-tenup-post-picker\">\n\t\n\n<div data-bi-tN=\"Post card: Riding the wave of agents washing over Microsoft with good governance\" class=\"wp-block-group has-base-background-color has-background has-link-color wp-elements-263a12ef6fa7f6774e6e1015e0d7636d is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-69c550ab wp-block-group-is-layout-flex wp-block-null\"><figure style=\"aspect-ratio:16\/9;width:100%;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1792\" height=\"1007\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/05\/10690_hero.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"border-top-left-radius:6px;border-top-right-radius:6px;width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/05\/10690_hero.png 1792w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/05\/10690_hero-300x169.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/05\/10690_hero-1024x575.png 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/05\/10690_hero-768x432.png 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/05\/10690_hero-1536x863.png 1536w\" sizes=\"auto, (max-width: 1792px) 100vw, 1792px\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-white-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--spacing-32);padding-right:var(--wp--preset--spacing--spacing-24);padding-bottom:var(--wp--preset--spacing--spacing-32);padding-left:var(--wp--preset--spacing--spacing-24)\">\n<div class=\"wp-block-group has-base-background-color has-background is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-5e10c0d5 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--s);padding-right:var(--wp--preset--spacing--s);padding-bottom:var(--wp--preset--spacing--s);padding-left:var(--wp--preset--spacing--s)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-1a1d4617 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--spacing-2);padding-right:var(--wp--preset--spacing--spacing-2);padding-bottom:var(--wp--preset--spacing--spacing-2);padding-left:var(--wp--preset--spacing--spacing-2)\"><div class=\"wp-block-post-date has-minus-1-font-size\"><time datetime=\"2025-05-15T09:00:00-07:00\">May 15, 2025<\/time><\/div>\n\n<div class=\"has-link-color wp-elements-62fe3f7c11f6ede6a193b56a03f05efc wp-block-post-author-name has-text-color has-blue-900-color\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/alexfleck\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">Alex Fleck<\/a><\/div><\/div>\n\n\n<h2 style=\"font-style:normal;font-weight:500;text-decoration:underline; padding-top:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-4);\" class=\"has-link-color wp-elements-85f0ff50ad948b666c312f29e337dca0 wp-block-post-title\"><a data-bi-cN=\"Read blog: Riding the wave of agents washing over Microsoft with good governance\" data-bi-id=\"19098\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/riding-the-wave-of-agents-washing-over-microsoft-with-good-governance\/\" target=\"_self\" >Riding the wave of agents washing over Microsoft with good governance<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">Agentic extensibility is expanding the frontier of enterprise AI. By creating agents that surface knowledge, take actions, and even reinvent workflows, people can personalize AI\u2019s power like never before. But how do you move into the agentic future without putting your organization and employees at risk? How do you encourage citizen developers to create agents <a aria-label=\"Read blog: Riding the wave of agents washing over Microsoft with good governance\" data-bi-cN=\"Read blog: Riding the wave of agents washing over Microsoft with good governance\" data-bi-id=\"19098\" class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/riding-the-wave-of-agents-washing-over-microsoft-with-good-governance\/\">Read More<\/a><\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n<\/article>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-h-3-font-size\" style=\"margin-top:var(--wp--preset--spacing--spacing-48);font-style:normal;font-weight:700\">Agents we\u2019ve deployed internally at Microsoft<\/h2>\n\n\n\n<article class=\"wp-block-post post-20941 post type-post status-publish format-standard has-post-thumbnail hentry category-featured tag-ai tag-ai-deployment-and-adoption tag-change-management tag-citizen-development tag-microsoft-copilot-studio tag-corporate-functions tag-employee-experience tag-end-user-services-and-support tag-it-and-business-operations tag-microsoft-365 tag-microsoft-365-copilot tag-power-platform m-blog-post is-entire-card-clickable standard-card wp-block-tenup-post-picker\">\n\t\n\n<div data-bi-tN=\"Post card: Accelerating employee services at Microsoft with the Employee Self-Service Agent\" class=\"wp-block-group has-base-background-color has-background has-link-color wp-elements-263a12ef6fa7f6774e6e1015e0d7636d is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-69c550ab wp-block-group-is-layout-flex wp-block-null\"><figure style=\"aspect-ratio:16\/9;width:100%;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10777_Hero-image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"border-top-left-radius:6px;border-top-right-radius:6px;width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10777_Hero-image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10777_Hero-image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10777_Hero-image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10777_Hero-image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10777_Hero-image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10777_Hero-image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-white-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--spacing-32);padding-right:var(--wp--preset--spacing--spacing-24);padding-bottom:var(--wp--preset--spacing--spacing-32);padding-left:var(--wp--preset--spacing--spacing-24)\">\n<div class=\"wp-block-group has-base-background-color has-background is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-5e10c0d5 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--s);padding-right:var(--wp--preset--spacing--s);padding-bottom:var(--wp--preset--spacing--s);padding-left:var(--wp--preset--spacing--s)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-1a1d4617 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--spacing-2);padding-right:var(--wp--preset--spacing--spacing-2);padding-bottom:var(--wp--preset--spacing--spacing-2);padding-left:var(--wp--preset--spacing--spacing-2)\"><div class=\"wp-block-post-date has-minus-1-font-size\"><time datetime=\"2025-11-13T10:25:00-08:00\">November 13, 2025<\/time><\/div>\n\n<div class=\"has-link-color wp-elements-62fe3f7c11f6ede6a193b56a03f05efc wp-block-post-author-name has-text-color has-blue-900-color\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/dhirning\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">David Hirning<\/a><\/div><\/div>\n\n\n<h2 style=\"font-style:normal;font-weight:500;text-decoration:underline; padding-top:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-4);\" class=\"has-link-color wp-elements-85f0ff50ad948b666c312f29e337dca0 wp-block-post-title\"><a data-bi-cN=\"Read blog: Accelerating employee services at Microsoft with the Employee Self-Service Agent\" data-bi-id=\"20941\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/accelerating-employee-services-at-microsoft-with-the-employee-self-service-agent\/\" target=\"_self\" >Accelerating employee services at Microsoft with the Employee Self-Service Agent<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">Microsoft is a huge and complex organization, with more than 200,000 full-time employees working in hundreds of locations around the world. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Previously, when our <a aria-label=\"Read blog: Accelerating employee services at Microsoft with the Employee Self-Service Agent\" data-bi-cN=\"Read blog: Accelerating employee services at Microsoft with the Employee Self-Service Agent\" data-bi-id=\"20941\" class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/accelerating-employee-services-at-microsoft-with-the-employee-self-service-agent\/\">Read More<\/a><\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n<\/article>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-2 wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-32e15880 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-22324 post type-post status-publish format-standard has-post-thumbnail hentry category-featured category-uncategorized tag-agent tag-ai tag-end-user-services-and-support tag-governance tag-microsoft-365-copilot tag-network-and-infrastructure tag-security-and-risk-management m-blog-post\">\n\n<div data-bi-tN=\"Post card: Protecting AI conversations at Microsoft with Model Context Protocol security and governance\" class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-639b5052 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><figure style=\"aspect-ratio:16\/9; margin-bottom:0;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10799_Hero-image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10799_Hero-image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10799_Hero-image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10799_Hero-image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10799_Hero-image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10799_Hero-image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10799_Hero-image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--spacing-32);padding-top:0;padding-bottom:var(--wp--preset--spacing--spacing-32)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-d37cc849 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--spacing-8)\"><div class=\"wp-block-post-date\"><time datetime=\"2026-02-12T09:05:00-08:00\">February 12, 2026<\/time><\/div>\n\n\n<p class=\"wp-block-paragraph\">|<\/p>\n\n\n<div class=\"wp-block-post-author-name\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/v-jaske\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">Jason Kellington<\/a><\/div><\/div>\n\n\n<h2 style=\"font-style:normal;font-weight:500; margin-top:var(--wp--preset--spacing--spacing-12);\" class=\"wp-block-post-title\"><a data-bi-cN=\"Read blog: Protecting AI conversations at Microsoft with Model Context Protocol security and governance\" data-bi-id=\"22324\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/protecting-ai-conversations-at-microsoft-with-model-context-protocol-security-and-governance\/\" target=\"_self\" >Protecting AI conversations at Microsoft with Model Context Protocol security and governance<\/a><\/h2>\n\n<div style=\"margin-top:var(--wp--preset--spacing--spacing-2);\" class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">When we gave our Microsoft 365 Copilot agents a simple way to connect to tools and data with Model Context Protocol (MCP), the work spoke for itself. Answers got sharper. Delivery sped up. New patterns&hellip; <\/p><\/div><\/div>\n<\/div>\n\n<\/li><li class=\"wp-block-post post-22334 post type-post status-publish format-standard has-post-thumbnail hentry category-featured category-uncategorized tag-agent tag-ai tag-ai-deployment-and-adoption tag-end-user-services-and-support tag-microsoft-365-copilot tag-sharepoint m-blog-post\">\n\n<div data-bi-tN=\"Post card: Picking the right Copilot for the job: Tips from our experience at Microsoft\" class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-639b5052 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><figure style=\"aspect-ratio:16\/9; margin-bottom:0;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10797_Hero-image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10797_Hero-image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10797_Hero-image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10797_Hero-image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10797_Hero-image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10797_Hero-image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/02\/10797_Hero-image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--spacing-32);padding-top:0;padding-bottom:var(--wp--preset--spacing--spacing-32)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-d37cc849 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--spacing-8)\"><div class=\"wp-block-post-date\"><time datetime=\"2026-02-12T09:00:00-08:00\">February 12, 2026<\/time><\/div>\n\n\n<p class=\"wp-block-paragraph\">|<\/p>\n\n\n<div class=\"wp-block-post-author-name\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/dmivelli\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">Diana Mivelli<\/a><\/div><\/div>\n\n\n<h2 style=\"font-style:normal;font-weight:500; margin-top:var(--wp--preset--spacing--spacing-12);\" class=\"wp-block-post-title\"><a data-bi-cN=\"Read blog: Picking the right Copilot for the job: Tips from our experience at Microsoft\" data-bi-id=\"22334\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/picking-the-right-copilot-for-the-job-tips-from-our-experience-at-microsoft\/\" target=\"_self\" >Picking the right Copilot for the job: Tips from our experience at Microsoft<\/a><\/h2>\n\n<div style=\"margin-top:var(--wp--preset--spacing--spacing-2);\" class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">Since its launch in 2023, Microsoft 365 Copilot has evolved from a single AI assistant into a full squad of powerful AI sidekicks, including chat, search, agents and many more. And with the introduction of&hellip; <\/p><\/div><\/div>\n<\/div>\n\n<\/li><li class=\"wp-block-post post-20977 post type-post status-publish format-standard has-post-thumbnail hentry category-featured category-uncategorized tag-agent tag-ai tag-ai-deployment-and-adoption tag-change-management tag-microsoft-copilot-studio tag-corporate-functions tag-digital-transformation tag-employee-experience tag-end-user-services-and-support tag-it-and-business-operations tag-microsoft-365-copilot tag-power-platform m-blog-post\">\n\n<div data-bi-tN=\"Post card: Reimagining campus support at Microsoft with the Employee Self-Service Agent\" class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-639b5052 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><figure style=\"aspect-ratio:16\/9; margin-bottom:0;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10785_Hero-image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10785_Hero-image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10785_Hero-image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10785_Hero-image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10785_Hero-image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10785_Hero-image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10785_Hero-image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--spacing-32);padding-top:0;padding-bottom:var(--wp--preset--spacing--spacing-32)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-d37cc849 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--spacing-8)\"><div class=\"wp-block-post-date\"><time datetime=\"2025-11-13T10:25:00-08:00\">November 13, 2025<\/time><\/div>\n\n\n<p class=\"wp-block-paragraph\">|<\/p>\n\n\n<div class=\"wp-block-post-author-name\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/dhirning\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">David Hirning<\/a><\/div><\/div>\n\n\n<h2 style=\"font-style:normal;font-weight:500; margin-top:var(--wp--preset--spacing--spacing-12);\" class=\"wp-block-post-title\"><a data-bi-cN=\"Read blog: Reimagining campus support at Microsoft with the Employee Self-Service Agent\" data-bi-id=\"20977\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/reimagining-campus-support-at-microsoft-with-the-employee-self-service-agent\/\" target=\"_self\" >Reimagining campus support at Microsoft with the Employee Self-Service Agent<\/a><\/h2>\n\n<div style=\"margin-top:var(--wp--preset--spacing--spacing-2);\" class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">Julie is a typical Microsoft employee, one who commutes to her office, parks in a garage, orders meals from the cafeteria, finds her way to and around different buildings, hosts visitors, and occasionally must deal&hellip; <\/p><\/div><\/div>\n<\/div>\n\n<\/li><li class=\"wp-block-post post-18870 post type-post status-publish format-standard has-post-thumbnail hentry category-featured category-uncategorized tag-agent tag-ai tag-digital-transformation tag-employee-experience tag-end-user-services-and-support tag-microsoft-365 tag-microsoft-teams m-blog-post\">\n\n<div data-bi-tN=\"Post card: Deploying our new \u2018game changing\u2019 Interpreter agent in our meetings at Microsoft\" class=\"wp-block-group has-white-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-639b5052 wp-block-group-is-layout-constrained wp-block-null\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><figure style=\"aspect-ratio:16\/9; margin-bottom:0;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2300\" height=\"1293\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/04\/10700_hero_image.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/04\/10700_hero_image.jpg 2300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/04\/10700_hero_image-300x169.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/04\/10700_hero_image-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/04\/10700_hero_image-768x432.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/04\/10700_hero_image-1536x863.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/04\/10700_hero_image-2048x1151.jpg 2048w\" sizes=\"auto, (max-width: 2300px) 100vw, 2300px\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--spacing-32);padding-top:0;padding-bottom:var(--wp--preset--spacing--spacing-32)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-d37cc849 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--spacing-8)\"><div class=\"wp-block-post-date\"><time datetime=\"2025-04-17T09:00:00-07:00\">April 17, 2025<\/time><\/div>\n\n\n<p class=\"wp-block-paragraph\">|<\/p>\n\n\n<div class=\"wp-block-post-author-name\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/v-jaske\/\" target=\"_self\" class=\"wp-block-post-author-name__link\">Jason Kellington<\/a><\/div><\/div>\n\n\n<h2 style=\"font-style:normal;font-weight:500; margin-top:var(--wp--preset--spacing--spacing-12);\" class=\"wp-block-post-title\"><a data-bi-cN=\"Read blog: Deploying our new \u2018game changing\u2019 Interpreter agent in our meetings at Microsoft\" data-bi-id=\"18870\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-our-new-game-changing-interpreter-agent-in-our-meetings-at-microsoft\/\" target=\"_self\" >Deploying our new \u2018game changing\u2019 Interpreter agent in our meetings at Microsoft<\/a><\/h2>\n\n<div style=\"margin-top:var(--wp--preset--spacing--spacing-2);\" class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">The new Interpreter agent in Microsoft Teams meetings is transforming the lives of our employees who must speak a second language at work. Engage with our experts! Customers or Microsoft account team representatives from Fortune&hellip; <\/p><\/div><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We hope that you find our agentic AI stories useful. We wanted to share a mixture of our strategy and vision around enabling our employees to deploy agents, and to share stories that feature some of the most promising agents that our employees and teams have built and deployed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We also understand that it can feel challenging to know where to start\u2014it was for us. Here are some things we learned along the way that should help you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Governing agents is complex, and dependent on the overall AI maturity of your organization.<\/strong> Start slowly to build that maturity before unleashing too many new agents in your environment.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>A strong policy framework is the foundation.<\/strong> Lean on existing app governance policies, then layer agent-specific structures on top.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Invest in data infrastructure and AI platforms.<\/strong> Building robust data infrastructure ensures your organization is prepared to leverage AI, and supports scalable, innovative, and secure AI-driven solutions.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Develop a building environment strategy.<\/strong> Decide what scenarios match up with specific environments and make the right environments available to the relevant employees.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Global regulations around categories like privacy, security, and responsibility provide a good baseline for establishing governance policies.<\/strong> Set relevant teams to work thinking through these regulations and incorporate their insights into your agent governance.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Foster a culture of creativity and teamwork.<\/strong> Champion an AI-forward culture where innovation and collaboration drive the adoption of agentic AI.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Develop AI expertise through training and development.<\/strong> As agentic AI transforms workflows and business outcomes across every industry, upskilling will empower your teams to navigate the rapid advances of AI, drive innovation, and ensure your organization stays competitive.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Align AI initiatives with strategy.<\/strong> Ensuring AI initiatives align with business goals maximizes their impact and positions your organization to succeed in the rapidly evolving world of agentic AI.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Implement ethical AI practices.<\/strong> You can use <a href=\"https:\/\/aka.ms\/rai\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft\u2019s Responsible AI principles<\/a> as a guide. Adopting ethical AI practices builds trust, ensures responsible innovation, and prepares your organization to navigate the evolving landscape as AI becomes central to business operations and decision-making.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/enablement.microsoft.com\/en-us\/ai-agents\/?OCID=InsideTrack_Product_10790\" target=\"_blank\" rel=\"noreferrer noopener\">Get started with AI agents with Microsoft 365 Copilot, Azure AI Foundry, and Copilot Studio.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/training\/paths\/work-power-virtual-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how to create and publish agents with Microsoft Copilot Studio.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365-copilot\/extensibility\/create-deploy-agents-sdk\" target=\"_blank\" rel=\"noreferrer noopener\">Find out how to create and deploy agents with Microsoft 365 Agents SDK.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/github.com\/microsoft\/ai-agents-for-beginners\" target=\"_blank\" rel=\"noreferrer noopener\">Check out these 12 lessons to get started building AI agents.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>At Microsoft, we are enabling our employees, teams, and organizations to build AI agents to help them complete important tasks\u2014from individual employees in the personal productivity tenant all the way to enterprise-wide agents that are available to everyone. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":21008,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[199,137,89,597,850,852,263,827,880,689,424],"coauthors":[138],"class_list":["post-20862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-ai","tag-change-management","tag-digital-transformation","tag-employee-experience","tag-end-user-services-and-support","tag-it-and-business-operations","tag-microsoft-365","tag-microsoft-365-copilot","tag-microsoft-copilot-studio","tag-network-security","tag-power-platform","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Powering agentic AI adoption at Microsoft: Our \u2018Customer Zero\u2019 story - Inside Track Blog<\/title>\n<meta name=\"description\" content=\"Learn more about our strategy and progress towards deploying agentic AI internally at Microsoft.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Powering agentic AI adoption at Microsoft: Our \u2018Customer Zero\u2019 story - Inside Track Blog\" \/>\n<meta property=\"og:description\" content=\"Learn more about our strategy and progress towards deploying agentic AI internally at Microsoft.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/\" \/>\n<meta property=\"og:site_name\" content=\"Inside Track Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-13T18:45:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-13T22:10:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10790_Hero-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2300\" \/>\n\t<meta property=\"og:image:height\" content=\"1293\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lukas Velush\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/luvelush\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lukas Velush\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/\"},\"author\":{\"name\":\"Lukas Velush\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/9a0f1c52bf68827638ed385b108d2e35\"},\"headline\":\"Powering agentic AI adoption at Microsoft: Our \u2018Customer Zero\u2019 story\",\"datePublished\":\"2025-11-13T18:45:00+00:00\",\"dateModified\":\"2026-03-13T22:10:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/\"},\"wordCount\":843,\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10790_Hero-image.jpg\",\"keywords\":[\"AI\",\"change management\",\"digital transformation\",\"Employee experience\",\"End user services and support\",\"IT and business operations\",\"Microsoft 365\",\"Microsoft 365 Copilot\",\"Microsoft Copilot Studio\",\"Network Security\",\"Power Platform\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/\",\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/\",\"name\":\"Powering agentic AI adoption at Microsoft: Our \u2018Customer Zero\u2019 story - Inside Track Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10790_Hero-image.jpg\",\"datePublished\":\"2025-11-13T18:45:00+00:00\",\"dateModified\":\"2026-03-13T22:10:35+00:00\",\"author\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/9a0f1c52bf68827638ed385b108d2e35\"},\"description\":\"Learn more about our strategy and progress towards deploying agentic AI internally at Microsoft.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#primaryimage\",\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10790_Hero-image.jpg\",\"contentUrl\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10790_Hero-image.jpg\",\"width\":2300,\"height\":1293,\"caption\":\"These stories share our strategy and progress towards deploying agentic AI internally at Microsoft.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Powering agentic AI adoption at Microsoft: Our \u2018Customer Zero\u2019 story\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website\",\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/\",\"name\":\"Inside Track Blog\",\"description\":\"How Microsoft does IT\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/9a0f1c52bf68827638ed385b108d2e35\",\"name\":\"Lukas Velush\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/084d8da5c208fc0fff3f36c46e508e9a706b1d8a928ad139b5a720a54cd5b263?s=96&d=mm&r=g3598919c570ecead29b9b22837aad0ca\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/084d8da5c208fc0fff3f36c46e508e9a706b1d8a928ad139b5a720a54cd5b263?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/084d8da5c208fc0fff3f36c46e508e9a706b1d8a928ad139b5a720a54cd5b263?s=96&d=mm&r=g\",\"caption\":\"Lukas Velush\"},\"description\":\"Lukas Velush tells the story of how Microsoft uses its own technology on this blog and on the Microsoft Digital Inside Track website (link near the top left of your screen). He's a recovering journalist who needs to not take himself too seriously.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/lukas-velush-5573762\/\",\"https:\/\/x.com\/https:\/\/twitter.com\/luvelush\"],\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/lukas-velush\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Powering agentic AI adoption at Microsoft: Our \u2018Customer Zero\u2019 story - Inside Track Blog","description":"Learn more about our strategy and progress towards deploying agentic AI internally at Microsoft.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/","og_locale":"en_US","og_type":"article","og_title":"Powering agentic AI adoption at Microsoft: Our \u2018Customer Zero\u2019 story - Inside Track Blog","og_description":"Learn more about our strategy and progress towards deploying agentic AI internally at Microsoft.","og_url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/","og_site_name":"Inside Track Blog","article_published_time":"2025-11-13T18:45:00+00:00","article_modified_time":"2026-03-13T22:10:35+00:00","og_image":[{"width":2300,"height":1293,"url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10790_Hero-image.jpg","type":"image\/jpeg"}],"author":"Lukas Velush","twitter_card":"summary_large_image","twitter_creator":"@https:\/\/twitter.com\/luvelush","twitter_misc":{"Written by":"Lukas Velush","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#article","isPartOf":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/"},"author":{"name":"Lukas Velush","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/9a0f1c52bf68827638ed385b108d2e35"},"headline":"Powering agentic AI adoption at Microsoft: Our \u2018Customer Zero\u2019 story","datePublished":"2025-11-13T18:45:00+00:00","dateModified":"2026-03-13T22:10:35+00:00","mainEntityOfPage":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/"},"wordCount":843,"image":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10790_Hero-image.jpg","keywords":["AI","change management","digital transformation","Employee experience","End user services and support","IT and business operations","Microsoft 365","Microsoft 365 Copilot","Microsoft Copilot Studio","Network Security","Power Platform"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/","name":"Powering agentic AI adoption at Microsoft: Our \u2018Customer Zero\u2019 story - Inside Track Blog","isPartOf":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#primaryimage"},"image":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10790_Hero-image.jpg","datePublished":"2025-11-13T18:45:00+00:00","dateModified":"2026-03-13T22:10:35+00:00","author":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/9a0f1c52bf68827638ed385b108d2e35"},"description":"Learn more about our strategy and progress towards deploying agentic AI internally at Microsoft.","breadcrumb":{"@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#primaryimage","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10790_Hero-image.jpg","contentUrl":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10790_Hero-image.jpg","width":2300,"height":1293,"caption":"These stories share our strategy and progress towards deploying agentic AI internally at Microsoft."},{"@type":"BreadcrumbList","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/powering-agentic-ai-adoption-at-microsoft-our-customer-zero-story\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.microsoft.com\/insidetrack\/blog\/"},{"@type":"ListItem","position":2,"name":"Powering agentic AI adoption at Microsoft: Our \u2018Customer Zero\u2019 story"}]},{"@type":"WebSite","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website","url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/","name":"Inside Track Blog","description":"How Microsoft does IT","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/9a0f1c52bf68827638ed385b108d2e35","name":"Lukas Velush","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/084d8da5c208fc0fff3f36c46e508e9a706b1d8a928ad139b5a720a54cd5b263?s=96&d=mm&r=g3598919c570ecead29b9b22837aad0ca","url":"https:\/\/secure.gravatar.com\/avatar\/084d8da5c208fc0fff3f36c46e508e9a706b1d8a928ad139b5a720a54cd5b263?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/084d8da5c208fc0fff3f36c46e508e9a706b1d8a928ad139b5a720a54cd5b263?s=96&d=mm&r=g","caption":"Lukas Velush"},"description":"Lukas Velush tells the story of how Microsoft uses its own technology on this blog and on the Microsoft Digital Inside Track website (link near the top left of your screen). He's a recovering journalist who needs to not take himself too seriously.","sameAs":["https:\/\/www.linkedin.com\/in\/lukas-velush-5573762\/","https:\/\/x.com\/https:\/\/twitter.com\/luvelush"],"url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/author\/lukas-velush\/"}]}},"jetpack_featured_media_url":"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/10790_Hero-image.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9hcZA-5qu","_links":{"self":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/20862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/comments?post=20862"}],"version-history":[{"count":21,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/20862\/revisions"}],"predecessor-version":[{"id":22755,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/posts\/20862\/revisions\/22755"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/media\/21008"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/media?parent=20862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/categories?post=20862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/tags?post=20862"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.microsoft.com\/insidetrack\/blog\/wp-json\/wp\/v2\/coauthors?post=20862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}