{"id":21476,"date":"2025-12-18T09:00:00","date_gmt":"2025-12-18T17:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=21476"},"modified":"2026-01-15T09:13:01","modified_gmt":"2026-01-15T17:13:01","slug":"deploying-microsoft-365-copilot-in-viva-engage-at-microsoft","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-microsoft-365-copilot-in-viva-engage-at-microsoft\/","title":{"rendered":"Deploying Microsoft 365 Copilot in Viva Engage at Microsoft"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Microsoft Viva Engage is a critical tool for communicating with our employees internally here at Microsoft.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s where our employees go to have two-way dialogue, our leaders use it to engage with their teams, and it\u2019s how we listen and respond to our employees at scale.<\/p>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-3f1abf08 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">It was a major milestone internally at Microsoft when we brought Microsoft 365 Copilot to Viva Engage, first launched in the spring and expanded in September.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cCopilot in Viva Engage is allowing us to bring the power of generative AI to our employees where they are,\u201d says Ife Kolawole, a senior product manager in Microsoft Digital, the company\u2019s IT organization. \u201cOur employees are using it to more easily discover conversations and topics that they\u2019re interested in.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Copilot added in, it has become even more useful to our employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt used to be that staying informed meant manually scrolling through updates to piece together what mattered,\u201d says Soumik Maji, who leads customer feedback and go-to-market efforts for Copilot in Viva Engage for the Microsoft Viva product group. \u201cAs a user, I\u2019d need to manually scroll through all the posts, pick communities I\u2019m interested in, and try to keep up. Even with prioritization, it could be overwhelming.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s no longer the case with Copilot in Engage.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\" style=\"margin-top:var(--wp--preset--spacing--spacing-12);margin-bottom:var(--wp--preset--spacing--spacing-12)\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Soumik-Maji.png\" alt=\"A photo of Maji.\" class=\"wp-image-21480\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Soumik-Maji.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Soumik-Maji-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Soumik-Maji-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cThe Copilot feature enables users to get a quick summary of the conversations and comments across all communities.\u201d<\/p>\n<cite>Soumik Maji, Senior Program Manager, Microsoft<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Now employees can quickly catch up on all the communications they have access to across their community feeds, home feed, and posts from leaders. Copilot gives them real-time, comprehensive summaries of what\u2019s most relevant to them, eliminating hours of manual scrolling and reading.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And because the process is fully automated, people can surface key insights with just a single click.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe Copilot feature enables users to get a quick summary of the conversations and comments across all communities,\u201d Maji says. \u201cFor example, if Satya Nadella shares a post about a major company initiative, Copilot helps me quickly understand the sentiment of all the comments and highlights the main themes being discussed.\u201d<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:65px\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"95\" height=\"96\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Learn-how-p-g.png\" alt=\"\" class=\"wp-image-19668\" style=\"width:48px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\"><strong><strong>Read our Viva Engage guide<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/community-with-purpose-deploying-viva-engage-at-microsoft-in-three-chapters\/\">Community with purpose: Deploying Viva Engage at Microsoft in three chapters<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The leader\u2019s perspective<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here at Microsoft, leaders use Viva Engage to connect and listen to employees. However with the volume and scale of information that is shared, they also need a way to listen and respond to what matters most. &nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Murali-Sitaram.png\" alt=\"A photo of Sitaram.\" class=\"wp-image-21481\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Murali-Sitaram.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Murali-Sitaram-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Murali-Sitaram-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cNow with Copilot in Engage, I can instantly see what&#8217;s trending, understand how it connects to my team&#8217;s priorities, and communicate authentically. I can address feedback from employees based on these conversations from Copilot in our next All hands, or with a post in our community.\u201d<\/p>\n<cite>Murali Sitaram, corporate vice president, Viva Engage<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Staying connected required scrolling through feeds and piecing together context.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s changing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cNow with Copilot in Engage, I can instantly see what&#8217;s trending, understand how it connects to my team&#8217;s priorities, and communicate authentically,\u201d says Murali Sitaram, corporate vice president for Viva Engage. \u201cI can address feedback from employees based on these conversations from Copilot in our next All hands, or with a post in our community.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s another effective way that we\u2019re bringing Copilot to where our employees\u2014and our customers\u2014are living at work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPowered by organizational data, Copilot is evolving from a helpful assistant into a true strategic partner-one that helps me inspire, inform, and engage at scale,\u201d Sitaram says.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Powering Corporate Communications with Viva Engage<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Community engagement in Viva Engage started with thoughtful, but manual processes that built strong connections. Now Copilot in Engage elevates those efforts with intelligence and time-saving tactics.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Amy-Morris.png\" alt=\"A photo of Morris.\" class=\"wp-image-21482\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Amy-Morris.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Amy-Morris-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Amy-Morris-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe would have to dig through hundreds of comments and posts to get an idea of what employees were engaging with. It was a lot of effort, especially when trying to respond or adjust strategy in real time.\u201d<\/p>\n<cite>Amy Morris, director of global employee and executive communications and employer brand, Microsoft<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Amy Morris, director of global employee and executive communications and employer brand, and John Cirone, senior director of global employee and executive communications, describe how challenging and resource-intensive it was for their Corporate Communications team to connect with employees across the company. &nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe would have to dig through hundreds of comments and posts to get an idea of what employees were engaging with,\u201d Morris says. \u201cIt was a lot of effort, especially when trying to respond or adjust strategy in real time.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Morris and Cirone oversee global communications for all employees across the company and lead the Global Executive and Employee Communications team (GEEC), which supports communicators throughout Microsoft as they work to scale the company&#8217;s internal communications. They invested time thoughtfully reviewing conversations and tracking sentiment to understand what mattered most to employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This often left Viva Engage community managers relying on intuition and scattered anecdotal feedback. Decisions about content and engagement were slow, driven by guesswork, and difficult to scale. Now Copilot accelerates that process with AI.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cBefore Copilot, we had manual efforts for community management, like analyzing trends and themes, which meant a lot of manual effort for community management,\u201d Morris says. \u201cBut now Copilot helps by providing insights from community conversations, sentiment analysis, and content suggestions for leaders. We can easily see what\u2019s trending, which helps us be more responsive.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Staying connected to what matters most<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Community managers must stay closely connected to the audiences they serve, and one of the most effective ways to achieve this is by providing accurate and thoughtful responses to the questions that matter most to them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAs a community manager, I can appreciate a huge time savings, since Copilot helps by surfacing answers to frequently asked questions,\u201d Morris says. \u201cIt gives a first-pass answer based on the resources available in the community and has been a huge help in reducing manual work.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Copilot in Viva Engage, much of this responsiveness is seamlessly automated.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/John-Cirone.png\" alt=\"A photo of Cirone.\" class=\"wp-image-21483\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/John-Cirone.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/John-Cirone-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/John-Cirone-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cThe insights we get from Copilot, like understanding what employees are discussing, have been incredibly useful. They help us tune into the conversations that matter most, and with real-time feedback, we can adjust our strategy quickly. It\u2019s all about listening and responding at scale to employees.\u201d<\/p>\n<cite>John Cirone, senior director of global employee and executive communications, Microsoft<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Copilot also helps leaders create content by suggesting relevant topics based on community sentiment. This is a major time-saver and helps our teams focus their content creation efforts on what employees are most engaged with.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe insights we get from Copilot, like understanding what employees are discussing, have been incredibly useful,\u201d Cirone says. \u201cThey help us tune into the conversations that matter most, and with real-time feedback, we can adjust our strategy quickly. It\u2019s all about listening and responding at scale to employees.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For communicators working across multiple platforms, Copilot offers a seamless way to pull together the information they need to create posts that are timely, relevant, and meaningful. Its ability to tailor content for the right audience is especially helpful for leaders sharing updates with their teams or the broader organization.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Eva-Etchells.png\" alt=\"A photo of Etchells. \" class=\"wp-image-21484\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Eva-Etchells.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Eva-Etchells-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Eva-Etchells-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe want to be able to find those conversations and use that feedback to make improvements.\u201d<\/p>\n<cite>Eva Etchells, senior content program manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Still, one of the biggest hurdles is often just getting the first words on the page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cEmployees often experience writer\u2019s block when trying to craft a message,\u201d Maji says. \u201cCopilot helps by pulling together the relevant information from your Microsoft Graph, your emails, meetings, and Teams chats, and uses that data to generate a tailored post. Whether you\u2019re summarizing your week\u2019s work or sharing a company initiative, Copilot gives you the structure and content you need.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">IT Communications and community content<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In Microsoft Digital, we often run marketing campaigns and promotions in Viva Engage to let employees know about new features that we\u2019d like them to try or other similar updates. For example, we might encourage them to try a new Copilot feature or inform them about an upcoming change that they will need to make to their PCs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our goal is always to raise awareness and encourage adoption, but we also want feedback. While employees do provide feedback within apps, they also often go to Viva Engage to post about their issue or complaint.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe want to be able to find those conversations and use that feedback to make improvements,\u201d says Eva Etchells, a senior content program manager within Microsoft Digital.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Copilot in Viva Engage is also helping the IT Communications team identify important trends that they should respond to.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Sarah-Lundy.png\" alt=\"A photo of Lundy.\" class=\"wp-image-21485\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Sarah-Lundy.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Sarah-Lundy-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/12\/Sarah-Lundy-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cCopilot\u2019s features can help us track trending topics and identify common questions. It gives us a better understanding of what people are asking about and helps us provide more targeted responses.\u201d<\/p>\n<cite>Sarah Lundy, senior content program manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">For example, Sarah Lundy, a senior content program manager for Microsoft Digital, is currently working on communications for the Employee Self-Service Agent that supports HR, help desk, and campus services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She\u2019s using Copilot in Viva Engage to gather community feedback on the agent, to quickly consolidate that feedback into actionable insights, to summarize the top themes that it calls out, and to generate content based on those insights.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt\u2019s a huge time-saver,\u201d Lundy says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lundy also manages a community called \u201cTechConnect,\u201d where employees can bring their questions about Microsoft Digital.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cCopilot\u2019s features can help us track trending topics and identify common questions,\u201d Lundy says. \u201cIt gives us a better understanding of what people are asking about and helps us provide more targeted responses.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With faster, more accurate insights, the IT Communications Team and the individual employees who lead Viva Engage communities can both more easily stay responsive to the needs of each community at the company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIf I need to create an FAQ or a content piece based on what\u2019s trending in a particular community, Copilot can help pull all that information together and save me time,\u201d Lundy says. \u201cI\u2019m excited to see how it will help me stay on top of community conversations, especially as things ramp up.\u201d<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Keep in mind the following crucial considerations when implementing Microsoft 365 Copilot in Viva Engage to improve your enterprise\u2019s internal communication at scale:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Start with clear objectives:<\/strong> Define what Copilot should help solve\u2014content creation, summarization, trend detection, or feedback consolidation.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Be specific with prompts:<\/strong> The more specific and detailed your request, the better results you\u2019ll get, and clear prompts lead to clearer insights.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Treat Copilot as a collaborator:<\/strong> AI works best with humans-in-the-loop, where users iterate, refine, and build on its suggestions.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Promote adoption through real examples:<\/strong> Leaders should use Copilot publicly and share their results and learnings to inspire employees.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Create your own Microsoft 365 Copilot community:<\/strong> Having a centralized Copilot community helps your employees get access to the latest updates and serves as a knowledge base for questions, answers and experts.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft 360 Copilot in Viva Engage is available to customers with the appropriate Microsoft 365 Copilot license. The functionality, which includes easy-to-use catch-up features and content generation tools, is now a central part of our employee experience.<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/community-with-purpose-deploying-viva-engage-at-microsoft-in-three-chapters?OCID=InsideTrack_Product_10772\">Read our guide for deploying Viva Engage.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/microsoft-365-copilot?OCID=InsideTrack_Product_10772\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about Microsoft 365 Copilot.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/elevating-internal-communications-at-microsoft-with-ai\/\">Learn how we\u2019re elevating our internal communications at Microsoft with AI.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/delivering-communications-internally-at-microsoft-with-microsoft-viva-amplify\/\">Find out how we\u2019re delivering communications internally at Microsoft with Microsoft Viva Amplify.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/transforming-internal-communications-at-microsoft-with-viva-amplify-and-viva-engage\/\">Discover how we\u2019re transforming internal communications at Microsoft with Viva Amplify and Viva Engage.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/microsoft-viva\/engage\" target=\"_blank\" rel=\"noreferrer noopener\">Read more about Microsoft Viva Engage.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\" target=\"_blank\" rel=\"noreferrer noopener\">Get started with Microsoft 365.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Viva Engage is a critical tool for communicating with our employees internally here at Microsoft. It\u2019s where our employees go to have two-way dialogue, our leaders use it to engage with their teams, and it\u2019s how we listen and respond to our employees at scale. Engage with our experts! Customers or Microsoft account team [&hellip;]<\/p>\n","protected":false},"author":220,"featured_media":21604,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[71,1],"tags":[199,868,137,850,852,827,621],"coauthors":[877],"class_list":["post-21476","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-uncategorized","tag-ai","tag-ai-deployment-and-adoption","tag-change-management","tag-end-user-services-and-support","tag-it-and-business-operations","tag-microsoft-365-copilot","tag-microsoft-viva","m-blog-post"],"yoast_head":"<!-- This site is optimized with the 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