{"id":23310,"date":"2026-04-23T09:00:00","date_gmt":"2026-04-23T16:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=23310"},"modified":"2026-04-23T09:08:31","modified_gmt":"2026-04-23T16:08:31","slug":"transforming-facility-operations-at-microsoft-with-ai-maps","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/transforming-facility-operations-at-microsoft-with-ai-maps\/","title":{"rendered":"Transforming facility operations at Microsoft with AI maps"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Indoor building maps matter the moment accurate location data become important to solving an issue in facilities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Imagine a facilities service technician responding to a high\u2011priority heating issue. The service ticket has the right building, floor and space, but no clear indication of where in the space the problem exactly is\u2014this can be a particularly challenging problem when dealing with large spaces like we do here at Microsoft. Making matters more complicated, the technician might also need specialized schematics that are behind walls and ceilings. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the past, it might have taken that technician a long time to get that necessary context.<\/p>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-3f1abf08 wp-block-group-is-layout-constrained\" style=\"border-radius:10px;padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">Not anymore.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks to a solution we created that is internal to Microsoft, our indoor maps are now always current. (And while this solution isn&#8217;t presently available to customers, we&#8217;re sharing our story around it in hopes that you can learn from our approach.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With these maps available, the service ticket mentioned above now includes a visualization of the floor plan, which immediately indicates the correct room and highlights the faulty equipment\u2019s exact location (if already on the floor plan).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The technician can now diagnose the problem in minutes. This can be done on their equipment, without the need to understand how to use specialized software or having knowledge of the building\u2019s layout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This shows the value of indoor maps when they work correctly. But our maps here at Microsoft didn\u2019t always work this way.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A long-standing map gap<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For years, facility service technicians at Microsoft could access floor plans that were stored in a central repository but needed specialized software to view them. Our floor plan files came from a wide variety of vendors, with different naming conventions and drawing standards. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Initially, we created indoor maps using this data for some buildings requiring a lot of manual work. As a result, updates to the maps were slow and expensive. As soon as a map slipped out of sync with reality, teams stopped relying on it.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Vishu-Admal.png\" alt=\"A photo of Admal. \" class=\"wp-image-23314\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Vishu-Admal.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Vishu-Admal-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Vishu-Admal-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cEnterprises have struggled for years to maintain accurate indoor maps. The heart of this struggle is ultimately standards that are applied inconsistently to the source material.\u201d<\/p>\n<cite>Vishu Admal, program and product lead, AI indoor maps initiative, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">These issues had a real impact on our day\u2011to\u2011day operations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Our facilities teams didn\u2019t have the spatial context in their work order to understand exactly where problems were happening, because they didn\u2019t have convenient access to detailed map layers that indicated the precise location of building elements (such as plumbing, or heating and cooling systems).<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Our security teams couldn\u2019t easily overlay incident data on floor plans.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Our IT teams couldn\u2019t map device locations to the real world with confidence and relied on PDF version of maps.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cEnterprises have struggled for years to maintain accurate indoor maps,\u201d says Vishu Admal, our program and product lead for our AI indoor maps initiative here in Microsoft Digital, the company\u2019s IT organization. \u201cThe heart of the struggle is ultimately standards that are applied inconsistently to the source material.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Recently, we&#8217;ve developed an intriguing solution: An AI\u2011driven mapping data pipeline\u2014with out-of-the-box large language models (LLMs)\u2014that recognizes patterns, identifies inconsistencies, and produces updated indoor maps every day, as the floor plans evolve and change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Today, that data pipeline is keeping our indoor maps up to date for more than 500 buildings around the world. It supports the systems and teams that keep our campuses operating every day\u2014facilities, space management, security, and IT.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And more importantly, this solution makes sure that when someone has a high-priority need for an indoor map, it\u2019s completely accurate and current.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/IM-Ndimubanzi.png\" alt=\"A photo of Ndimubanzi.\" class=\"wp-image-23315\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/IM-Ndimubanzi.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/IM-Ndimubanzi-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/IM-Ndimubanzi-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cThe problem has always been tripping up on the varying quality and consistency of the AutoCAD files. This is especially true at enterprise scale, where drawings come from different firms and have different standards.\u201d<\/p>\n<cite><strong>I.M. Ndimubanzi, engineering manager, Microsoft Digital<\/strong><\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">From CAD to operational maps: Finding a solution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some indoor mapping projects start with a simple assumption: The floor plan is already structured data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our project didn\u2019t have that. What we had was computer-aided design (CAD) geometry, plus text, plus years of vendor variation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Different architecture and construction partners drew buildings in different ways. Labels, layers, symbols, and even basic conventions (like how rooms were \u201cclosed\u201d in a drawing) weren\u2019t consistently followed. That inconsistency is what broke any attempts at automation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe problem has always been tripping up on the varying quality and consistency in the AutoCAD files,\u201d says I.M. Ndimubanzi, an engineering manager in Microsoft Digital who is the technical lead for our indoor maps initiative. \u201cThis is especially true at enterprise scale, where drawings come from different firms and have different standards.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, we built a data pipeline that assumes the input will be messy, but it can still produce a reliable output, time and again.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Converting CAD geometry into render-ready maps<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We split this work into three stages. In brief, these can be labeled as: parse, interpret, and serialize.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Parse CAD input into machine-usable signals<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We start by extracting raw geometry and text from CAD using open-source parsing libraries. That gives us the basic data we can feed into downstream steps without forcing every file to look identical first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Use AI for interpretation and hygiene<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The hardest part of the work isn\u2019t reading the CAD file. It\u2019s interpreting what the drawing means when dealing with variations in room names, abbreviations, and other conventions (which may differ by vendor, region, or even building).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is where we use AI-driven large language models to transform the extracted CAD signals into structured data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of manually cleaning and translating each file, we use AI models to ingest CAD drawings directly and interpret what the data represents. Walls become walls, rooms become rooms. Doors, elevators, and fixtures are identified as distinct, usable elements rather than raw line work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That same approach helps solve a long\u2011standing data hygiene issue: inconsistent naming. For example: across the portfolio, the same type of space can appear as \u201cConference Room,\u201d \u201cConf. Rm.,\u201d \u201cMPR,\u201d or \u201cMulti\u2011Purpose Room.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The AI helps normalize those variations into standardized space categories, turning messy labels into consistent, structured data that can be reused across systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Serialize to GeoJSON with proven tooling<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once AI produces a structured representation, we convert the data into GeoJSON\u2014a popular spatial data exchange and rendering format\u2014using open-source tooling.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">GeoJSON gives us a clean, reliable data source for our mapping tools. This keeps the final output consistent and predictable, which is critical for rendering at scale and integrating into other applications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Note that this design is intentional: AI does the interpretation, while deterministic tooling does the formatting. This separation is what makes the pipeline stable.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Amr-Dawood.png\" alt=\"A photo of Dawood.\" class=\"wp-image-23316\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Amr-Dawood.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Amr-Dawood-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Amr-Dawood-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cAs long as they can add this SDK in their application or interface, they can connect to our databases. It gives them access to our map library.\u201d<\/p>\n<cite>Amr Dawood, senior software engineer, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Creating an SDK that makes maps usable everywhere<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A mapping pipeline is only valuable if other teams can use the results without becoming mapping experts. That\u2019s why we paired the mapping pipeline with a software development kit (SDK) that makes indoor maps embeddable inside operational tools.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAs long as they can add this SDK in their application or interface, they can connect to our databases,\u201d says Amr Dawood, a senior software engineer in Microsoft Digital. \u201cIt gives them access to our map library. They can use predefined functions to choose the buildings, the layers they want to render, and how they want to display and order those layers.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We built this SDK so product teams can treat the new indoor maps like any other UI component:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Drop it into a web app and connect to our map storage without building custom integration<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Choose buildings and floors using built-in selectors and navigation patterns<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Toggle layers to show only what matters for the scenario, including specialized operational layers<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Overlay operational data on top of the floor plan, so teams can visualize work in spatial context, not just in tables<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Make the map interactive by adding pins, polygons, and other spatial annotations directly in the app experience<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Under the hood, the SDK is built on MapLibre, and open-source toolset for interactive maps and geospatial visualization. It gives the team a mature rendering foundation without locking them into a bespoke mapping stack.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We also built the SDK for \u201cplug and play\u201d adoption. That means providing examples, tutorials, and guidance so teams can embed maps quickly and consistently, instead of reinventing the same integration patterns across multiple apps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is the part of the solution that turns the pipeline into a platform. It\u2019s how we move from \u201cwe have maps\u201d to \u201cany team can build with maps.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Turning floor plans into user interfaces<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re currently integrating indoor maps directly into several of our facilities processes and applications. As we do, we\u2019ve noticed an important change: Employees stop treating the floor plan as reference material and start treating it as the user interface for detailed building information.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cManaging a physical space through tables and charts only gets you so far. It\u2019s much more powerful when that information is visualized through a floor plan.\u201d<\/p>\n<cite>Harris Thamby, integration lead, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Take our LiveCampus app, for example.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Live Campus is an internal app used by the Microsoft Facilities team to aggregate all operational information about Microsoft buildings into a single, comprehensive view. It simplifies facilities management by integrating various data points and presenting them on a visual floor plan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Historically, building data lived in tables, tickets, and dashboards scattered across multiple systems. None of it was spatially oriented by default. If something broke, you read a text description, then tried to figure out the location.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With our new indoor map solution, location comes first, and it\u2019s bringing life to Live Campus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of navigating through multiple systems to gather information, Facilities employees can access everything they need in one place. The floor plan serves as the primary interface, allowing users to overlay different types of information, such as facility tickets, service issues, and role-based employee data. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This visual approach helps facility managers quickly identify and address problems, improving operational efficiency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cEverything is aggregated and presented as a building view,\u201d says Harris Thamby, who leads integration work for Live Campus in Microsoft Digital. \u201cBut managing a physical space through tables and charts only gets you so far. It\u2019s much more powerful when that information is visualized through a floor plan.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Live Campus uses the latest AI\u2011generated maps through our SDK. That means facilities teams always see the current layout, not a snapshot from months ago. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And because the map is up-to-date, teams can trust what they\u2019re seeing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re also making big changes to FacilityLink, our internal implementation of Dynamics 365 Field Service. The new indoor maps solution is becoming the center of the technician experience.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Sonaly-Choudary.png\" alt=\"A photo of Choudary. \" class=\"wp-image-23317\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Sonaly-Choudary.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Sonaly-Choudary-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Sonaly-Choudary-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cOur facilities teams will use the same maps in Dynamics 365 Field Service. They can turn layers on and off to see exactly what they need. Where are the tickets? Where are people sitting? What areas are impacted?\u201d<\/p>\n<cite><strong>Sonaly Choudary, program manager, Microsoft Digital<\/strong><\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">As the integration progresses, technicians will be able to open a work order and see the associated indoor map alongside the request, either in FacilityLink on the web or through Microsoft Dynamics 365 Field Service Mobile on a phone or tablet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From the same screen where they read the details of the issue, they can also visualize the exact floor, room, and surrounding spatial context of the problem. This will reduce the need to switch between systems or return to a desk to look up drawings, helping technicians diagnose issues faster and with more confidence while they are already on site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That spatial context\u2014available on a mobile device instantly\u2014changes how work gets prioritized.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOur facilities teams will use the same maps in Dynamics 365 Field Service,\u201d says Sonaly Choudary, a program manager with Microsoft Digital. \u201cThey can turn layers on and off to see exactly what they need. Where are the tickets? Where are people sitting? What areas are impacted?\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Michelle-Schaefer.png\" alt=\"A photo of Schaefer. \" class=\"wp-image-23318\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Michelle-Schaefer.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Michelle-Schaefer-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2026\/04\/Michelle-Schaefer-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWhen a technician responds to a work order, every minute matters. Historically, they had to jump between systems to find drawings, interpret layouts, and understand what was behind walls or ceilings. We\u2019re eliminating that friction and giving technicians the spatial context they need to diagnose and fix issues faster.\u201d<\/p>\n<cite>Michelle Schaefer, principal program manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of scanning lists of open issues, facilities managers and technicians can see clusters of problems on a single floor. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They can spot patterns and determine when a single issue is affecting multiple teams or when a problem is isolated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWhen a technician responds to a work order, every minute matters,\u201d says Michelle Schaefer, a principal program manager in Microsoft Digital. \u201cHistorically, they had to jump between systems to find drawings, interpret layouts, and understand what was behind walls or ceilings. By embedding AI\u2011generated indoor maps directly into FacilityLink, we\u2019re eliminating that friction and giving technicians the spatial context they need to diagnose and fix issues faster.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The result? <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s faster and easier for facilities teams to understand where an issue is, what assets are involved, and how to act\u2014without leaving the system they already depend on. Indoor maps become a practical extension of FacilityLink, embedding spatial awareness directly into day\u2011to\u2011day facility operations. If a service ticket is opened, it\u2019s no longer just text; it\u2019s a pin on the map.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Outcomes and what\u2019s next<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As our maps become reliable and embedded into daily workflows, the solution stops being a mapping project. It becomes a platform with the potential for impact beyond facilities operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The most immediate outcome has been scale. We\u2019re moving from selectively supporting a limited set of buildings to supporting the entire real estate portfolio. Maps will be onboarded, updated, and maintained automatically, without the manual effort that had slowed previous approaches.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That automation changed the economics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of paying for one\u2011off conversions or ongoing vendor updates, the mapping pipeline runs continuously. As layouts change, the maps are automatically updated. That consistency is what allows downstream systems to depend on the data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re continuing to refine the mapping pipeline as models improve and standards evolve. The SDK can be expanded to support more scenarios and platforms. And additional layers and integrations will unlock new operational use cases across facilities, IT, and security.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As teams across Microsoft have learned more about AI indoor maps, the excitement and adoption potential keeps growing. When spatial data is accurate, current, and reusable, teams stop asking whether they can visualize a problem and start asking what else they can do with it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s the real outcome of this work: Not just better maps, but better decisions, built on a shared, trusted source of spatial truth.<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Use these lessons to help you with your own efforts to produce indoor maps you can trust and embed in day-to-day operations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Start by standardizing your source drawings and naming conventions.<\/strong> Inconsistent CAD layers, labels, and symbols are the main blockers to automation, so define what \u201cgood input\u201d looks like before you scale.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Design your pipeline to expect messy input, not perfect files.<\/strong> Separate the work into clear stages (for example: parse, interpret, serialize) so you can improve each step without rebuilding everything.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Use AI for interpretation and deterministic tooling for formatting.<\/strong> Let models infer meaning from CAD files, then convert to a stable format, such as GeoJSON, with proven conversion tools for predictable rendering.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Build (or adopt) an SDK, so other teams can add maps to tools without becoming mapping experts.<\/strong> Provide common user interface patterns (building\/floor lection, layer toggles, overlays, annotations) to standardize implementations across apps.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Make maps useful by embedding them inside the tools people already use.<\/strong> Adoption accelerates when maps show up in tickets, dashboards, and mobile field workflows.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Plan for automatic and continuous updates, governance, and trust.<\/strong> Daily automatic refresh, clear ownership, and validation checks keep maps aligned to reality and avoid drift.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/dynamics365\/field-service\/mobile\/overview?OCID=InsideTrack_Product_10837\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about the Dynamics 365 Field Service mobile app.<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/reimagining-campus-support-at-microsoft-with-the-employee-self-service-agent\/\">See how we\u2019re reimagining campus support at Microsoft with the Employee Self-Service Agent.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/learn.microsoft.com\/azure\/digital-twins\/overview\" target=\"_blank\" rel=\"noreferrer noopener\">Explore documentation for Azure Digital Twins, a Microsoft solution for modeling real-world spaces.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/making-transportation-seamless-and-efficient-with-the-power-of-data-and-ai-at-microsoft\/\">Discover our strategies for making Microsoft transportation systems seamless with the power of data and AI.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/machine-learning\/concept-ml-pipelines?view=azureml-api-2\" target=\"_blank\" rel=\"noreferrer noopener\">Dive into full details on Azure Machine Learning pipelines.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/learn.microsoft.com\/azure\/azure-maps\/quick-demo-map-app\" target=\"_blank\" rel=\"noreferrer noopener\">Read about how to create an interactive search map with Azure Maps.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Indoor building maps matter the moment accurate location data become important to solving an issue in facilities. Imagine a facilities service technician responding to a high\u2011priority heating issue. The service ticket has the right building, floor and space, but no clear indication of where in the space the problem exactly is\u2014this can be a particularly [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":23312,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[71],"tags":[199,868,822,597,850,588],"coauthors":[550],"class_list":["post-23310","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","tag-ai","tag-ai-deployment-and-adoption","tag-corporate-functions","tag-employee-experience","tag-end-user-services-and-support","tag-microsoft-dynamics-365","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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