{"id":24102,"date":"2026-06-11T08:45:00","date_gmt":"2026-06-11T15:45:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=24102"},"modified":"2026-06-10T14:58:04","modified_gmt":"2026-06-10T21:58:04","slug":"meet-digitalme-our-ai-digital-twin-that-works-on-our-behalf","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/meet-digitalme-our-ai-digital-twin-that-works-on-our-behalf\/","title":{"rendered":"Meet DigitalMe: Our AI digital twin that works on our behalf"},"content":{"rendered":"\n

Have you ever wanted a clone to help you keep up with your work?<\/p>\n\n\n\n

In an always-on business environment, even routine collaboration can be overwhelming. But in an environment of Frontier Transformation, this challenge represents an opportunity for AI.<\/p>\n\n\n\n

Our employees don\u2019t need to handle all their work alone anymore, because agents can now extend their responsiveness and reach. Here in Microsoft Digital, the company\u2019s IT organization, one of those AI agents is acting as a digital twin for just that purpose. It\u2019s called DigitalMe, a personal virtual proxy designed to keep work moving when our employees are busy with other tasks.<\/p>\n\n\n\n

Always-on knowledge without always-on employees<\/h2>\n\n\n\n

Large meetings generate a constant stream of questions, side conversations, and follow-up items. They\u2019re often more than a single presenter or moderator can manage in real time. Important insights get buried in chat threads, queries go unanswered, and valuable momentum gets lost.<\/p>\n\n\n\n

For our teams at Microsoft, this challenge became especially visible during large-scale readiness sessions, where subject matter experts found themselves inundated with requests for clarification and guidance.<\/p>\n\n\n\n

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“In order for our transformation into a Frontier Firm to be successful, we need to step back and ask what works well for employees, what doesn\u2019t work well, and where agents can help.\u201d<\/p>\nStephan Kerametlian, senior director, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n

That\u2019s not the only place where employees can use an extra hand. When people are out of the office, that doesn\u2019t mean work stops. Their coworkers often need access to their colleagues\u2019 knowledge to move mission-critical work forward, even when they\u2019re not reachable.<\/p>\n\n\n\n

“In order for our transformation into a Frontier Firm to be successful, we need to step back and ask what works well for employees, what doesn\u2019t work well, and where agents can help,\u201d says Stephan Kerametlian, a senior director in Microsoft Digital. \u201cWe\u2019re crossing the horizon into human-led, agent-operated patterns of work.\u201d<\/p>\n\n\n\n

One team in Microsoft Digital created DigitalMe to explore what that future could look like in practice.<\/p>\n\n\n\n

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Go deeper<\/strong><\/p>\n\n\n\n

Becoming a Frontier Firm: Our IT playbook for the AI era<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

DigitalMe: A personal digital twin for Microsoft employees<\/h2>\n\n\n\n

For the members of our Employee Experience Success team responsible for adoption efforts around Microsoft 365 Copilot and Microsoft Copilot Studio in the Greater China Region, readiness meetings were becoming unwieldy because of attendee questions.<\/p>\n\n\n\n

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\u201cOur purpose was to use as little code and as much natural language as possible so people could modify their own personal DigitalMe easily. In Copilot Studio, you can manage agents as a solution. So users can just download and import a zip file, modify an agent like DigitalMe according to their business context and preferences, then use it.\u201d<\/p>\nJu Bu, business program manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n

The team wanted a way to focus on running the meeting while simultaneously providing their knowledge to participants. They decided to create an agent to help deal with the deluge of queries: DigitalMe.<\/p>\n\n\n\n

At its core, DigitalMe is a personal, context-aware digital twin with versions that operate in both Microsoft Teams and Microsoft Outlook. It draws on the same knowledge bases and resources that its user can access, for example, SharePoint sites and Teams channels.<\/p>\n\n\n\n

The team designed DigitalMe in Microsoft Copilot Studio and prioritized a low-code approach. At most, the creators used code to build 15\u201320% of the agent and accomplished the rest using natural language prompts.<\/p>\n\n\n\n

\u201cOur purpose was to use as little code and as much natural language as possible so people could modify their own personal DigitalMe easily,\u201d says Ju Bu, a business program manager in Microsoft Digital. \u201cIn Copilot Studio, you can manage agents as a solution. So users can just download and import a zip file, modify an agent like DigitalMe according to their business context and preferences, then use it.\u201d<\/p>\n\n\n\n

Equipped with an employee\u2019s full knowledge base, DigitalMe can respond in Outlook and Teams on its human counterpart\u2019s behalf. To ensure transparency, a label appears at the beginning of each message indicating that it originates from the agent.<\/p>\n\n\n\n

DigitalMe also reinforces context for the requester by including their original question in quotations. Finally, the agent @-mentions the recipient to notify them effectively.<\/p>\n\n\n\n

The team identified two primary use cases for the agent:<\/p>\n\n\n\n