{"id":5191,"date":"2020-03-20T13:46:27","date_gmt":"2020-03-20T20:46:27","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=5191"},"modified":"2023-06-08T12:57:04","modified_gmt":"2023-06-08T19:57:04","slug":"how-citizen-developers-modernized-microsoft-product-launches","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-citizen-developers-modernized-microsoft-product-launches\/","title":{"rendered":"How citizen developers modernized Microsoft product launches"},"content":{"rendered":"
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This content has been archived, and while it was correct at time of publication, it may no longer be accurate or reflect the current situation at Microsoft.<\/p>\n<\/div>\n<\/div>\n

When Microsoft set out to transform the way it launches its products, there was a lot on the line.<\/p>\n

The company rolls out hundreds of new product offerings a year, representing billions in projected revenue. Each division of Microsoft had developed its own approach to releases and built up disconnected and inefficient processes. While the launch managers would sometimes cross paths, they didn\u2019t share metrics or have many opportunities to discuss best practices. Often, they had to complete repetitive, manual tasks to move the process along or provide timely status updates. The few governance procedures in place were either low-value, \u201ccheck the box\u201d activities or over-engineered processes that slowed time to market.<\/p>\n

With this as the backdrop, a small group of people from Microsoft Business Operations in the Microsoft Digital organization decided to make a change. They hoped to weave all the existing launch procedures into one centralized application that would showcase the latest cloud technology and Microsoft 365 functionality.<\/p>\n

The challenge was massive, even audacious. To tackle it, the team would need help. Where would they turn?<\/p>\n

They turned to some of the brightest, most innovative, forward-thinking employees the company has. They would kick-start the solution at an upcoming Microsoft Hackathon with a global team of citizen developers<\/em>: front-line employees, customers, and community volunteers working together to address their business problems with user-friendly technology.<\/p>\n

Getting from idea to \u201cShip it\u201d<\/strong><\/p>\n

Megan Gustafson Melloy, a Business Operations program manager, and her team, were searching for a way to optimize the launch process for the 150 employees who ran product launches across the company.<\/p>\n

While discussing the challenge with coworker Eric Nelson, also a program manager in Business Operations, the team imagined that a new, dedicated app might help to quickly standardize launch processes and metrics. It could increase everyone\u2019s efficiency while improving the overall release experience for Microsoft teams, partners, and customers. Although they had no software engineering experience, the small team was empowered by their leadership and tools to build a basic interface to test their ideas. \u201cWe all dove in and learned Microsoft Power Apps,\u201d Melloy says. \u201cThat’s the nucleus of how it started.\u201d<\/p>\n

Fred Jordan, the general manager of Planning and Launch, supported the team\u2019s creative direction. In 2018, Jordan had written a vision document about meeting the needs of the company\u2019s decentralized product planning, policy, and engineering teams to adopt a standard launch process that ensures quality and compliance. Digitization of the process was a core aspect of the vision.<\/p>\n

In just two days, the team worked together to create a Power Apps prototype that provided a surprising level of functionality. Nelson focused on the user interface. \u201cMy role was to think about graphics and the design of things,\u201d he says. \u201cUp until that point, I hadn’t done that very often in my job.\u201d<\/p>\n

Within months, the app would become a widely used internal tool named MILA, the Microsoft Intelligent Launch Assistant. Now available for Microsoft employees through a web browser or the mobile app, MILA is a dynamic launch assistant that lets release managers quickly define the scope of a launch, document change requests, track issues and risks, and share status information. It pulls together data from various sources, compiles key action items, and displays them with a Power Apps front end.<\/p>\n

But it would take many hours of coordinated effort before the product would be ready to share with everyone inside Microsoft. Without dedicated development resources, could the team create a viable app that people would use?<\/p>\n

[<\/em>Learn how citizen developers at Microsoft used Microsoft Power Apps to build an intelligent launch assistant<\/em><\/a>.]<\/em><\/p>\n

The missing link: Citizen developers<\/strong><\/p>\n

The project was clearly aligned with Microsoft Digital\u2019s vision of a digital, predictable, and compliant launch process, Melloy says. Though no engineering resources were available, Melloy soon became the center for a growing group of volunteers who wanted to use the Power Platform to improve their own day-to-day work experiences. \u201cMy motivation sparked when I was walking out of a meeting and I wanted to do my status explanation,\u201d she says. \u201cI didn\u2019t want to go back to my office, open my computer, and type it in. I wanted to be able to type it in my phone as I was leaving for the day, walking out the door, going to do the things that I need to do.\u201d<\/p>\n

Nelson enjoys learning about new Microsoft technologies and collaborating with others. He had participated in the annual Microsoft Hackathon several times and thought the upcoming summer 2019 event would be a good next step for the project. \u201cThis was probably my fourth or fifth hack,\u201d Nelson says. \u201cIt’s an amazing opportunity to participate with other people where there’s all this ideation going on. Annually, I’m always looking for opportunities to jump in and contribute the skills that I have.\u201d<\/p>\n

Melloy agreed that the Hackathon could boost the visibility of their project and help it succeed. \u201cI started asking everyone on our platform if they would like to participate,\u201d she says. \u201cI would ask them about their pains and show them what we were thinking about doing. The Hackathon team formed because people were asking for more. We knew we couldn’t do it all ourselves.\u201d<\/p>\n

Before long, more than 60 volunteers had signed up to work on the project. Melloy decided to kick off the event with a shared PowerPoint deck. \u201cEverybody got one slide,\u201d she says. \u201cWe saw some really big ideas, but we didn\u2019t have a ton of detail until we got started.\u201d<\/p>\n

Melloy also set up a Microsoft Teams site to connect Hackathon participants in Redmond, Dublin, and India. \u201cWe did everything in Teams,\u201d she says. \u201cIt was great to see the daily activity in chat. We learned a lot from each other.\u201d<\/p>\n

Ian Boswell, Melloy\u2019s former manager, was eager to see what the team could do and loves how successful they have been.<\/p>\n

\u201cWe had one criterion: Does the new launch process have a positive business impact,\u201d he says. \u201cWe encouraged people to take a swing at this and it was so rewarding to see the energy that it freed up in them.\u201d<\/p>\n

Creating the ideal launch experience<\/strong><\/p>\n

The Hackathon resulted in a well-received mobile app. \u201cAs much as this app was useful, it was also a proof of concept,\u201d Nelson says. \u201cThat’s when we really started converting it into a desktop app.\u201d<\/p>\n

The team iterated the software based on feedback from a growing set of active users. After more than 250 updates to the software in 40 days, the browser-based version of MILA was successfully launched on October 15, 2019. \u201cIt was an amazing time,\u201d Melloy says, \u201cI realized this wasn\u2019t just tinkering anymore. It was actually going to be something big.\u201d<\/p>\n

Over 70 percent of launches worldwide have already used MILA. There are now more than 60 services available in the tool, using data from Microsoft Dynamics, SharePoint, user input, and more. MILA users can learn new skills, share learnings, search online, or even view news from within the app.<\/p>\n

Nelson and Melloy trained many others on the app and created a style guide to support new citizen developers who want to get involved. This professional growth turned into a new job for Nelson as a senior operations program manager, and Boswell became the strategy lead for the Power Platform Customer Success Team.<\/p>\n

The team surprised themselves with what they were able to accomplish. \u201cWhat the engineering team had ready enabled us to create this beautifully operating thing,\u201d Nelson says. \u201cEvery day, we just kept asking, \u2018What can one simple next step look like?\u2019\u201d<\/p>\n

Learn how citizen developers at Microsoft used Microsoft Power Apps to build an intelligent launch assistant<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

This content has been archived, and while it was correct at time of publication, it may no longer be accurate or reflect the current situation at Microsoft. When Microsoft set out to transform the way it launches its products, there was a lot on the line. The company rolls out hundreds of new product offerings […]<\/p>\n","protected":false},"author":146,"featured_media":5194,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"coauthors":[674],"class_list":["post-5191","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","m-blog-post"],"yoast_head":"\nHow citizen developers modernized Microsoft product launches - Inside Track Blog<\/title>\n<meta name=\"description\" content=\"Nearly 70 citizen developers at Microsoft used Microsoft Power Apps to transform the launch experience for program managers, partners, and customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-citizen-developers-modernized-microsoft-product-launches\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How citizen developers modernized Microsoft product launches - 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