{"id":6922,"date":"2021-06-22T09:00:15","date_gmt":"2021-06-22T16:00:15","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=6922"},"modified":"2023-06-20T15:36:35","modified_gmt":"2023-06-20T22:36:35","slug":"how-software-developers-get-feedback-at-microsoft","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-software-developers-get-feedback-at-microsoft\/","title":{"rendered":"How software developers get feedback at Microsoft"},"content":{"rendered":"
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<\/div>\n

This content has been archived, and while it was correct at time of publication, it may no longer be accurate or reflect the current situation at Microsoft.<\/p>\n<\/div>\n<\/div>\n

As a software architect, Raja Narayan has one guiding principle that\u2019s inspired by the words of Eleanor Roosevelt: Learn from the mistakes of others. It also helps to have a community forum where software developers get feedback at Microsoft.<\/p>\n

\u201cEvery development team has their own process for software development, but I wanted to create a forum where people could learn from others,\u201d says Narayan, a principal software engineer at Microsoft. \u201cNow, people can reuse solutions or ideas developed by other teams.\u201d<\/p>\n

Sahil Garg\u2019s team in Finance Engineering has continued to grow and he agreed with Narayan that it would be helpful to create a place for software developers to share their lessons learned and best practices.<\/p>\n

\u201cThe industry is changing all the time, and it\u2019s hard for any engineering team to stay in front of that,\u201d says Garg, principal director of software engineering on the Finance team at Microsoft. \u201cI wanted a place where team members could explain how they came up with their design choices, share best practices, and get feedback.\u201d<\/p>\n

The Architecture Consultancy Forum at Microsoft, an initiative led by Garg, does exactly that\u2014it\u2019s a place where engineering teams can come together to learn from each other and share what they\u2019re working on, whether they\u2019re at the stage of architectural design, development, or production. Plus, it\u2019s well-positioned in Microsoft Digital, the organization that powers, protects, and transforms the company.<\/p>\n

\u201cEveryone wanted to join the forum,\u201d Garg says. \u201cWhen we realized this was popular, we went to Microsoft Digital leadership and said, \u2018why don\u2019t we upscale it to support all of the developers in our organization?\u2019\u201d<\/p>\n

It\u2019s easy for people to get defensive if they feel like 500 people are judging their work. By branding it as a consultancy, employees recognize that they\u2019ll learn from others.<\/p>\n

-Sahil Garg, principal director of software engineering, Microsoft Finance<\/p>\n<\/blockquote>\n

Garg says that employees have been receptive to the architecture consultancy forum sessions as a place to learn from other teams, so they don\u2019t reinvent the wheel every time they create a service.<\/p>\n

\u201cIf someone is designing an authentication solution, they can learn from attendees who are experts in topics like security or Azure Active Directory integration,\u201d Narayan says.<\/p>\n

Creating a community forum for software developers rather than a review session was an intentional one. It\u2019s a place for engineering teams to present their architecture or solution, and attendees will ask questions and share what they\u2019ve tried on their own teams.<\/p>\n

\u201cIt\u2019s easy for people to get defensive if they feel like 500 people are judging their work,\u201d Garg says. \u201cBy branding it as a consultancy, employees recognize that they\u2019ll learn from others.\u201d<\/p>\n

\"Narayan
Raja Narayan is a principal software engineer at Microsoft. (Photo by Raja Narayan)<\/figcaption><\/figure>\n

Narayan notes that there are clear benefits of having proactive conversations about getting feedback during the architecture stage.<\/p>\n

\u201cIf we catch an inefficiency in an architecture stage, it\u2019s much easier to fix before implementation,\u201d Narayan says. \u201cOther teams can validate designs based on their learnings and adjust accordingly.\u201d<\/p>\n

[Read this case study on designing a modern service architecture for the cloud<\/a>. Check out this blog post on DevOps engineering practices<\/a>.<\/em>]<\/p>\n

A collaborative approach to software development<\/strong><\/p>\n

Garg and his team were able to get alignment and support from leadership to run this forum, which was critical to their success.<\/p>\n

\"Gagnon
James Gagnon schedules workshops and runs community engagement discussions for the Architecture Consultancy Forum. (Photo by James Gagnon)<\/figcaption><\/figure>\n

\u201cMicrosoft is a great place to be empowered to influence the company from the bottom up,\u201d says James Gagnon, a principal group engineering manager in Microsoft Finance who helps run the Architecture Consultancy Forum. \u201cOnce we got approval, our next step was to highlight the value of the forum for Microsoft employees.\u201d<\/p>\n

After getting buy-in from leadership, Garg created a core team of people in each core organization who are passionate about helping others mature their infrastructure. Every individual would advocate for folks in their organization to join.<\/p>\n

\u201cWe started doing monthly meetings with teams that were on the cusp of making system changes,\u201d Garg says. \u201cThen they take the feedback and adjust the design.\u201d<\/p>\n

In addition to the feedback sessions, Gagnon schedules workshops and runs community engagement discussions.<\/p>\n

\u201cWe have a culture of recognition, and these workshops and sessions encourage people to share and what they learned,\u201d Gagnon says.<\/p>\n

Narayan also worked on design principles for reference architecture that addresses security requirements and helps developers connect disparate systems.<\/p>\n

\u201cThese principles gave us common language when talking about people\u2019s systems,\u201d Narayan says. \u201cThat way we could easily refer back to the principles, give feedback, and propose alternatives.\u201d<\/p>\n

When Satya Nadella took over as CEO, Microsoft embraced an open-source approach to software development. The architecture principles and community space ensure that we can come together and learn from each other.<\/p>\n

– James Gagnon, principal group engineering manager, Microsoft Finance<\/p>\n<\/blockquote>\n

Embracing a culture of learning and sharing<\/strong><\/p>\n

Garg says that the success of these review sessions hinges on a culture that values learning.<\/p>\n

\u201cWhen Satya Nadella took over as CEO, Microsoft embraced an open-source approach to software development,\u201d Gagnon says. \u201cThe architecture principles and community space ensure that we can come together and learn from each other. It\u2019s welcome, rather than a forcing function.\u201d<\/p>\n

To support this, Narayan runs a Microsoft Teams channel where the community can continue the conversation from the forum by asking questions to get guidance on software architecture and designs. Core members including Narayan are there to respond within two days.<\/p>\n

\u201cThis community is growing every day, and people have remained active even when they move on to other parts of the company,\u201d Narayan says.<\/p>\n

Break down virtual boundaries and encourage employees to engage across levels and disciplines. Create a forum where people could be a part of something bigger outside of their core teams.<\/p>\n

– James Gagnon, principal group engineering manager, Microsoft Finance<\/p>\n<\/blockquote>\n

Currently, the Teams channel connects over 2,600 employees, and the team offers regular sessions and workshops to complement these conversations.<\/p>\n

\u201cWe see a lot of people helping each other with complex technical challenges,\u201d Gagnon says. \u201cSomeone was moving to infrastructure as a code, and she saw someone else\u2019s post about abstraction and invited them to present to their team. It\u2019s a good example of employees learning about technology that they can leverage.\u201d<\/p>\n

It\u2019s been invaluable to build this community and encourage networking, and it\u2019s a model that Gagnon encourages other teams to use.<\/p>\n

\u201cThere are so many people that have subject matter expertise, and we can create connections where people can work together,\u201d Gagnon says.<\/p>\n

If your team is creating a community forum for developers to get feedback, it\u2019s important to empower employees to ask questions and learn from each other.<\/p>\n

\u201cBreak down virtual boundaries and encourage employees to engage across levels and disciplines,\u201d Gagnon says. \u201cCreate a forum where people could be a part of something bigger outside of their core teams.\u201d<\/p>\n

And if your team is creating a similar opportunity for software engineers to get feedback from each other, Gagnon encourages you to frame it as a learning opportunity.<\/p>\n

\u201cFind people who are passionate about helping each other learn,\u201d Gagnon says, \u201cThat way they can reuse each other\u2019s architecture solutions or ideas.\u201d<\/p>\n

It can help to make a decision matrix to help your team come up with the right solution in terms of leadership priorities, budget, and resources. The most pivotal piece of advice is to ensure that employees are invested and want to learn from others.<\/p>\n

\u201cThis shouldn\u2019t be a checkbox exercise, but an opportunity for people to make decisions collectively,\u201d Gagnon says. \u201cIf you focus on building a community, you\u2019re already halfway there.\u201d<\/p>\n

Garg can attest to the power of this forum and how its impact and the community will only grow from there.<\/p>\n

\u201cWe\u2019re empowering developers to support each other in the end-to-end process of software development,\u201d Garg says.<\/p>\n","protected":false},"excerpt":{"rendered":"

This content has been archived, and while it was correct at time of publication, it may no longer be accurate or reflect the current situation at Microsoft. As a software architect, Raja Narayan has one guiding principle that\u2019s inspired by the words of Eleanor Roosevelt: Learn from the mistakes of others. It also helps to […]<\/p>\n","protected":false},"author":146,"featured_media":6924,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"footnotes":""},"categories":[1],"tags":[],"coauthors":[674],"class_list":["post-6922","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","m-blog-post"],"yoast_head":"\nHow software developers get feedback at Microsoft - Inside Track Blog<\/title>\n<meta name=\"description\" content=\"Engineers in Microsoft Digital run the Architecture Consultancy Forum, a place for developers to get feedback on their software architecture designs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-software-developers-get-feedback-at-microsoft\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How software developers get feedback at Microsoft - Inside Track Blog\" \/>\n<meta property=\"og:description\" content=\"Engineers in Microsoft Digital run the Architecture Consultancy Forum, a place for developers to get feedback on their software architecture designs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-software-developers-get-feedback-at-microsoft\/\" \/>\n<meta property=\"og:site_name\" content=\"Inside Track Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-22T16:00:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-20T22:36:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/06\/10197_hero-image_Sahil.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Inside Track \u2013 retired stories\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Inside Track \u2013 retired stories\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-software-developers-get-feedback-at-microsoft\/\",\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-software-developers-get-feedback-at-microsoft\/\",\"name\":\"How software developers get feedback at Microsoft - Inside Track Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-software-developers-get-feedback-at-microsoft\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-software-developers-get-feedback-at-microsoft\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/06\/10197_hero-image_Sahil.jpg\",\"datePublished\":\"2021-06-22T16:00:15+00:00\",\"dateModified\":\"2023-06-20T22:36:35+00:00\",\"author\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/#\/schema\/person\/59e5f7b07dae629412c990cc1a63b575\"},\"description\":\"Engineers in Microsoft Digital run the Architecture Consultancy Forum, a place for developers to get feedback on their software architecture designs.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-software-developers-get-feedback-at-microsoft\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-software-developers-get-feedback-at-microsoft\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-software-developers-get-feedback-at-microsoft\/#primaryimage\",\"url\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/06\/10197_hero-image_Sahil.jpg\",\"contentUrl\":\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/06\/10197_hero-image_Sahil.jpg\",\"width\":1920,\"height\":1080,\"caption\":\"Sahil Garg is the principal director of software engineering on the Finance team at Microsoft. 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