{"id":7039,"date":"2023-08-22T07:13:58","date_gmt":"2023-08-22T14:13:58","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=7039"},"modified":"2023-10-09T16:45:30","modified_gmt":"2023-10-09T23:45:30","slug":"accelerating-microsofts-global-real-estate-transformation-with-microsoft-digital","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/accelerating-microsofts-global-real-estate-transformation-with-microsoft-digital\/","title":{"rendered":"Accelerating Microsoft\u2019s global real estate transformation with Microsoft Digital"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"106\" class=\"alignright size-medium wp-image-7479\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/ms-digital-perspectives-300x106.png\" alt=\"Microsoft Digital Perspectives\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/ms-digital-perspectives-300x106.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/ms-digital-perspectives.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>It\u2019s been a privilege to help drive Microsoft\u2019s real estate transformation.<\/p>\n<p>As an IT leader at Microsoft, I appreciate the powerful transformation acceleration that comes from partnering closely with the internal business partner that you support. I work in Microsoft Digital, the organization that powers, protects, and transforms Microsoft, and I partner with the Microsoft Real Estate team who manages our buildings and facilities.<\/p>\n<p>My team works hand in hand with the Real Estate team to develop, deliver, and roll out technology solutions to improve the experience our employees have across the globe with our 600-plus buildings and their amenities. We also build solutions that enable our Real Estate team to run their portfolio more efficiently. Our partnership has been pivotal in moving from simply building IT solutions to digitally transforming real estate at Microsoft.<\/p>\n<p>Typically, technology is added to a building many years or even decades after building construction. For example, software for booking a conference room or reserving a campus shuttle is developed independently from the office building being built, bought, or leased. This model works OK. However, to truly transform, technology needs to be integrated into the building, which requires a tight real estate and IT partnership.<br \/>\n<iframe title=\"Reimagining Microsoft\u2019s real estate and facilities transformation from the inside out\" src=\"https:\/\/www.youtube.com\/embed\/Epzy9iogcU8\" aria-labelledby=\"Reimagining Microsoft\u2019s real estate and facilities transformation from the inside out\"><\/iframe><span style=\"font-size: 10pt;\">For a transcript, please view the video on YouTube: <a href=\"https:\/\/www.youtube.com\/watch?v=Epzy9iogcU8\" target=\"_blank\" rel=\"noopener\">https:\/\/www.youtube.com\/watch?v=Epzy9iogcU8<\/a>, select the &#8220;More actions&#8221; button (three dots icon) below the video, and then select &#8220;Show transcript.&#8221;<\/span><\/p>\n<div style=\"margin-top: -5px;\"><em>Learn how Microsoft is transforming its real estate and facilities from the inside out.<\/em><\/div>\n<h2><strong>Microsoft\u2019s journey<\/strong><\/h2>\n<p>Our journey started about seven years ago when we kicked off a classic \u201cadd-on\u201d model for new technology that our Real Estate team could use to transform their operations. We successfully developed three add-on technologies:<\/p>\n<ul class=\"c-list\">\n<li>A corporate real estate Microsoft Azure Data Warehouse to improve real estate and financial decision-making.<\/li>\n<li>A lobby portal for fast and easy visitor check-in.<\/li>\n<li>A one-stop application for employee shuttle and bus reservations.<\/li>\n<\/ul>\n<p>These projects solved immediate pain points and started our team&#8217;s partnership.<\/p>\n<p>As our partnership matured and trust deepened, we moved to the next level of more transformative technology. For example, we built a Microsoft Dynamics 365 tool to manage all aspects of global facilities management. Another project applied machine learning to optimize our building footprints based on occupancy data. Finally, we built a dining order-ahead capability for our cafeterias at our headquarters campuses in Washington state.<\/p>\n<p>In order to take our technology to the next level, we started to integrate technology into buildings through the use of IoT sensors and <a href=\"https:\/\/azure.microsoft.com\/en-us\/services\/digital-twins\/\" target=\"_blank\" rel=\"noopener\">Microsoft Azure Digital Twins<\/a>. Microsoft\u2019s newest buildings\u2014rolling out at our headquarters campus and at locations all around the world\u2014will have more than 4,000 IoT sensors incorporated into each building! These sensors enable digital transformation of employee experiences and building management, including sensors to detect cafeteria crowdedness, wayfinding beacons to help employees navigate our campuses, and enhanced parking solutions to solve the age-old \u201cfind a parking spot\u201d problem.<\/p>\n<p>Through Microsoft Azure Digital Twins, we have created a digital replica of our physical building infrastructure. This allows Microsoft\u2019s Real Estate team to better run the campus and create amazing experiences.<\/p>\n<p>To achieve digital transformation, we need complete building and technology integration, including the building\u2019s infrastructure such as segmented networks. This transformation is easier to accomplish with a greenfield site; however, our long-term goal is to transform our existing sites as well.<\/p>\n<h2><strong>How to build a real estate and IT partnership<\/strong><\/h2>\n<p>We have found the following to be critical to building our partnership:<\/p>\n<ul class=\"c-list\">\n<li><strong>Understanding each other\u2019s worlds<\/strong>. One of the hardest challenges we faced was figuring out how to overlay technology onto a construction schedule. We discovered the hard way that construction doesn\u2019t wait, and once a building\u2019s walls and ceilings are installed, our technological choices are severely more limited. Now, when we approach a new site, our teams work together to understand each other\u2019s schedules and lead times. We also work with each new site to understand their priorities. For some sites, Microsoft is the owner; for other sites, we\u2019re an occupant. The setup, usage, and occupants of each site determine priorities and the balance of employee-facing versus facility-management technologies. We\u2019ve gotten better at doing a site-by-site assessment instead of assuming \u201cone size fits all.\u201d<\/li>\n<li><strong>Have shared goals<\/strong>. Our joint Real Estate and IT teams share goals in several ways. We have joint \u201cnorth star\u201d visions for our employee experiences that have guided nearly every prioritization decision that we made. Furthermore, we rallied around a set of priority new construction buildings around the globe. These shared priorities help our teams be laser-focused, which is much easier said than done in an innovation space where there are many new technologies and inventions that we \u201ccould\u201d incorporate.<\/li>\n<li><strong>Squads for each vertical<\/strong>. Our project is vast, encompassing transportation, dining, productivity, access, and facility operations. Within these verticals, we have what we call \u201csquads,\u201d which include our engineering leads, user experience leads, and the Real Estate team lead. These squad leads focus on goals, blockers, and prioritization. This setup of joint ownership at all levels enables every part of our large team to run fast.<\/li>\n<\/ul>\n<p>All these partnership aspects helped tremendously when our north star goals were pressure-tested by the COVID-19 epidemic. We needed to be nimble in our plans so that we could help ensure a safe return to the office when sites become ready. If we hadn\u2019t already had the partnership and trust in place, our real estate technology COVID response would have been slower and lower-tech. Post-pandemic, our partnership is helping us determine what the future of hybrid will mean for real estate technology.<\/p>\n<p>I\u2019m very proud to be part of the Real Estate and IT partnership that is digitally transforming Microsoft\u2019s physical buildings.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"81\" class=\"alignnone size-medium wp-image-7482\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links-300x81.png\" alt=\"Related links\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links-300x81.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2021\/10\/related_links.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<ul class=\"c-list\">\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/itshowcase\/using-azure-digital-twins-and-iot-to-modernize-microsoft-buildings\">Watch this video about how Microsoft is using Azure Digital Twins and IoT technology to optimize employee usage and facilities management of company buildings.<\/a><\/li>\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/itshowcase\/creating-the-digital-workplace-at-microsoft\">Learn more about how Microsoft is creating the digital workplace.<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s been a privilege to help drive Microsoft\u2019s real estate transformation. As an IT leader at Microsoft, I appreciate the powerful transformation acceleration that comes from partnering closely with the internal business partner that you support. I work in Microsoft Digital, the organization that powers, protects, and transforms Microsoft, and I partner with the Microsoft [&hellip;]<\/p>\n","protected":false},"author":102,"featured_media":7041,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[1],"tags":[115,588],"coauthors":[589],"class_list":["post-7039","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-microsoft-azure","tag-microsoft-dynamics-365","program-microsoft-digital-perspectives","m-blog-post"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - 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