{"id":161,"date":"2017-09-22T15:00:58","date_gmt":"2017-09-22T22:00:58","guid":{"rendered":"https:\/\/www.microsoft.com\/ja-jp\/industry\/blog\/industry\/2017\/09\/22\/omnichannel-healthcare-patient-satisfaction-with-microsoft\/"},"modified":"2017-09-22T15:00:58","modified_gmt":"2017-09-22T22:00:58","slug":"omnichannel-healthcare-patient-satisfaction-with-microsoft","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/ja-jp\/industry\/blog\/health\/2017\/09\/22\/omnichannel-healthcare-patient-satisfaction-with-microsoft\/","title":{"rendered":"\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u3092\u4f7f\u7528\u3057\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u533b\u7642\u3068\u60a3\u8005\u306e\u6e80\u8db3\u5ea6"},"content":{"rendered":"<p>\u904e\u53bb 5 \u5e74\u306e\u9593\u306b\u3001\u533b\u7642\u6a5f\u95a2\u3068\u60a3\u8005\u9593\u306e\u5bfe\u8a71\u578b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 (<a href=\"https:\/\/www.qnomy.com\/Healthcare_Provider_Knowing_Thine_Patients_Means_Also_Listening_Not_Just_Taking_Notes\" target=\"_blank\">\u30aa\u30f3\u30e9\u30a4\u30f3\u96fb\u5b50\u30d5\u30a9\u30fc\u30e0<\/a>\u307e\u305f\u306f<a href=\"https:\/\/www.qnomy.com\/live-video-customer-engagement\" target=\"_blank\">\u30d3\u30c7\u30aa \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3<\/a>) \u304c\u666e\u53ca\u3057\u3066\u304d\u307e\u3057\u305f\u3002 \u3053\u308c\u3089\u306e\u30c7\u30b8\u30bf\u30eb 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\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306f\u3001\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u533b\u7642\u304c\u533b\u7642\u6a5f\u95a2\u306e\u3053\u308c\u3089\u306e\u76ee\u6a19\u306e\u9054\u6210\u3092\u652f\u63f4\u3067\u304d\u308b\u3068\u4fe1\u3058\u3066\u3044\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u3001Microsoft Azure \u3092\u88c5\u5099\u3057\u305f Q-nomy \u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u533b\u7642\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4fa1\u5024\u304c\u5b9f\u8a3c\u3055\u308c\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>Azure SQL Database\u3001Azure App Service\u3001Azure Storage\u3001Azure Queue Storage\u3001Azure Content Delivery Network \u3092\u4f7f\u7528\u3057\u305f <a href=\"https:\/\/www.qnomy.com\/healthcare\" target=\"_blank\">Q-Flow for Healthcare<\/a> \u306f\u3001\u533b\u7642\u51e6\u7f6e\u305d\u306e\u3082\u306e\u3092\u9664\u304f\u60a3\u8005\u6cbb\u7642\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u3001\u533b\u7642\u6a5f\u95a2\u304c\u7ba1\u7406\u3001\u4f1d\u9054\u3001\u6700\u9069\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 Azure \u306f\u3001Q-nomy \u304c\u8907\u96d1\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7c21\u5358\u3067\u3001\u5b89\u5168\u3067\u3001\u5b9f\u884c\u53ef\u80fd\u306a\u65b9\u6cd5\u3067\u5c55\u958b\u3057\u3066\u4fdd\u5b88\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u52b9\u7387\u4e3b\u5c0e\u306e\u5bfe\u8a71\u578b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u826f\u3044\u4f8b\u306f\u3001\u8a2a\u554f\u767b\u9332\u3001\u8acb\u6c42\u66f8\u767a\u884c\u3001\u4fdd\u967a\u9069\u683c\u6027\u78ba\u8a8d\u304c\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 \u30ad\u30aa\u30b9\u30af\u3067\u60a3\u8005\u81ea\u8eab\u306b\u3088\u3063\u3066\u884c\u308f\u308c\u305f\u308a\u30aa\u30f3\u30e9\u30a4\u30f3 \u30dd\u30fc\u30bf\u30eb\u3067\u30d7\u30ec\u30c1\u30a7\u30c3\u30af\u30a4\u30f3\u306b\u3088\u3063\u3066\u884c\u308f\u308c\u305f\u308a\u3059\u308b\u3001\u6700\u9069\u5316\u3055\u308c\u305f\u60a3\u8005\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002 \u3053\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6307\u5411\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u3001\u30af\u30ea\u30cb\u30c3\u30af\u306e\u53d7\u4ed8\u4fc2\u306b\u3088\u308b\u652f\u63f4\u306e\u5fc5\u8981\u6027\u3092\u6392\u9664\u307e\u305f\u306f\u8efd\u6e1b\u3059\u308b\u305f\u3081\u3001\u5f85\u3061\u6642\u9593\u304c\u6700\u5c0f\u9650\u306b\u6291\u3048\u3089\u308c\u3001\u60a3\u8005\u306e\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u306f\u3001\u30c6\u30ad\u30b5\u30b9\u5dde\u30d5\u30c3\u30c9\u57fa\u5730\u306e Carl R. Darnall Army Medical Center (CRDAMC) \u306b\u5c55\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3053\u306e\u8fd1\u4ee3\u7684\u306a\u533b\u7642\u30bb\u30f3\u30bf\u30fc\u306f\u3001615,000 \u5e73\u65b9\u30d5\u30a3\u30fc\u30c8\u306e 122 \u5e8a\u306e\u75c5\u9662\u3001322,000 \u5e73\u65b9\u30d5\u30a3\u30fc\u30c8\u306e\u5916\u6765\u30af\u30ea\u30cb\u30c3\u30af\u3001\u7269\u6d41\u7528\u306e\u5efa\u7269\u300123,000 \u5e73\u65b9\u30d5\u30a3\u30fc\u30c8\u306e\u4e2d\u592e\u30e6\u30fc\u30c6\u30a3\u30ea\u30c6\u30a3 \u30d7\u30e9\u30f3\u30c8\u3067\u69cb\u6210\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u6700\u521d\u304b\u3089\u3001CRDAMC \u306e\u7d4c\u55b6\u9663\u306f\u3001\u5f85\u3061\u6642\u9593\u306e\u77ed\u7e2e\u3001\u60a3\u8005\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u5168\u4f53\u7684\u306a\u533b\u7642\u770b\u8b77\u304c\u63d0\u4f9b\u3059\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3057\u305f\u3002 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\u306f\u3001\u9078\u629e\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u3001\u60a3\u8005\u304c\u4e8b\u524d\u306b\u3084\u308b\u3053\u3068\u304c\u5206\u304b\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u53d7\u4ed8\u4fc2\u3092\u5f85\u3064\u5fc5\u8981\u304c\u306a\u3044\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 \u30c1\u30a7\u30c3\u30af\u30a4\u30f3\u3068\u7d4c\u8def\u7528\u306e\u30ad\u30aa\u30b9\u30af\u3092\u7ba1\u7406\u3059\u308b\u3088\u3046\u306b\u3082\u8981\u6c42\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>Q-Flow \u306f\u3001\u8907\u6570\u306e\u79d1\u3067\u8a3a\u7642\u3092\u53d7\u3051\u308b\u60a3\u8005\u306e\u8a3a\u5bdf\u6642\u9593\u3092\u7d04 45 \u5206\u9593\u77ed\u7e2e\u3057\u307e\u3059\u3002 \u307e\u305f\u3001Q-Flow 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\u30c7\u30d0\u30a4\u30b9\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u533b\u7642\u6a5f\u5668\u3001\u30aa\u30f3\u30e9\u30a4\u30f3 \u30d5\u30a9\u30fc\u30e0\u3001\u30d3\u30c7\u30aa \u30bb\u30c3\u30b7\u30e7\u30f3\u3001\u30c6\u30ad\u30b9\u30c8 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