{"id":2583,"date":"2019-12-03T09:00:15","date_gmt":"2019-12-03T17:00:15","guid":{"rendered":"https:\/\/www.microsoft.com\/ko-kr\/2019\/12\/03\/quantifying-impact-technology-it-process-employee-experience\/"},"modified":"2022-06-28T11:12:26","modified_gmt":"2022-06-28T18:12:26","slug":"quantifying-impact-technology-it-process-employee-experience","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/ko-kr\/microsoft-365\/blog\/2019\/12\/03\/quantifying-impact-technology-it-process-employee-experience\/","title":{"rendered":"\uc5f0\uad6c: IT\uac00 \uc9c1\uc6d0\ub4e4\uc758 \uadfc\ubb34 \ud658\uacbd\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uad6c\uccb4\uc801\uc73c\ub85c \uce21\uc815\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"
\uc0ac\ud2f0\uc544 \ub098\ub378\ub77c\uac00 \uc774\ub044\ub294 Microsoft\uac00 \ub6f0\uc5b4\ub09c \uc131\uacfc\ub97c \ub0b4\uace0 \uc788\ub294 \ube44\uacb0\uc740 \ubc14\ub85c \ubb38\ud654 \ubcc0\ud601\uc774\ub77c\ub294 \ub0b4\uc6a9\uc758 \uae00\ub4e4\uc744 \uc9c0\uae08\uae4c\uc9c0 \uc218\ub3c4 \uc5c6\uc774 \ubcfc \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ubb38\ud654 \ubcc0\ud601\uc758 \uc6d0\ub3d9\ub825\uc774 \ub418\ub294 \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \ubd84\uc11d\ud558\uace0 \ubcc0\ud654\ub97c \ub9cc\ub4e4\uc5b4 \uac00\ub294 \ub2e4\ub978 \uc870\uc9c1\ub4e4\uc744 \uc9c0\uc6d0\ud558\ub294 \uacfc\uc815\uc5d0\uc11c, Microsoft\ub294 \ub2e4\ub984 \uc544\ub2cc IT\uac00 \uc870\uc9c1 \ubb38\ud654 \ubcc0\ud601\uc758 \ud575\uc2ec\uc774\ub77c \ud574\ub3c4 \uacfc\uc5b8\uc774 \uc544\ub2cc \uc9c1\uc6d0\ub4e4\uc758 \uc815\uc11c\uc640 \ucda9\uc131\ub3c4\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc904 \ubb34\uad81\ubb34\uc9c4\ud55c \uae30\ud68c\uac00 \uc788\uc74c\uc744 \ubc1c\uacac\ud558\uace4 \ud569\ub2c8\ub2e4.<\/p>\n
\uc9c1\uc6d0\ub4e4\uc758 \uc815\uc11c\ub97c \uace0\ub824\ud558\uace0 \uc9c1\uc6d0\ub4e4\uc758 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \uac83\uc740 \uc870\uc9c1\uc5d0\uc11c \ub6f0\uc5b4\ub09c \uc778\uc7ac\ub97c \uc720\uce58\ud558\uae30 \uc704\ud55c \uc911\uc694\ud55c \ubc29\ubc95\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc11c\ub85c \uc5f0\uacb0\ub418\uc5b4 \uc788\uace0 \uc720\uc5f0\ud558\uba70 \uc5ed\ub7c9\uc744 \ubd80\uc5ec\ud558\ub294 \ubd84\uc704\uae30\uc758 \ud604\ub300\uc801\uc778 \uadfc\ubb34 \ud658\uacbd\uc774 \ub9c8\ub828\ub418\uba74 \uc9c1\uc6d0\ub4e4\uc740 \uc790\uc2e0\ub4e4\uc774 \uac00\uce58\ub97c \uc778\uc815\ubc1b\uace0 \uc788\uace0 \ubbf8\ub798 \uc9c0\ud5a5\uc801\uc778 \uc870\uc9c1\uc5d0\uc11c \uadfc\ubb34\ud558\uace0 \uc788\ub2e4\ub294 \ud655\uc2e0\uc744 \uac16\uac8c \ub429\ub2c8\ub2e4.<\/p>\n
\uc9c1\uc7a5\uc5d0\uc11c \uc774\ub7ec\ud55c \ubd84\uc704\uae30\ub97c \uc870\uc131\ud558\uace0 \uac15\ud654\ud558\ub294 \uac83\uc774 \uc911\uc694\ud558\ub2e4\ub294 \uc0ac\uc2e4\uc740 \ub204\uad6c\ub098 \uc54c\uace0 \uc788\uc9c0\ub9cc, \uc138\uacc4 \uac01\uc9c0\uc758 \uace0\uac1d\ub4e4\uc774 \uc774\ub7ec\ud55c \ubcc0\ud654\ub97c \uadf8\ub300\ub85c \ub530\ub77c \ud558\uace0 \uc2e4\ucc9c\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uae30 \uc704\ud574\uc11c\ub294 \uadf8 \uacfc\uc815\uc744 \uba74\ubc00\ud788 \uc5f0\uad6c\ud558\uc5ec \uc218\ub7c9\ud654\ud558\ub294 \uc791\uc5c5\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4. Microsoft\ub294 \uad00\ub828 \ubd84\uc57c\uc758 \uc804\ubb38\uac00\uc778 \uacbd\ud5d8 \uad00\ub9ac \uae30\uc5c5 Qualtric\uc640 \uc190\uc744 \uc7a1\uace0<\/a> \uc5f0\uad6c\ub97c \uc9c4\ud589\ud55c \uacb0\uacfc<\/p>\n \ub2e4\uc74c\uacfc \uac19\uc740 \uc0ac\uc2e4\uc744 \uc54c\uc544\ub0bc \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n Microsoft 365<\/strong><\/a>\ub294 \uc0dd\uc0b0\uc131\uacfc \uc0ac\uc6a9\uc790 \ud658\uacbd\uc744 \uc704\ud55c \ucd5c\ucca8\ub2e8 \ub3c4\uad6c\ub85c \uc774\ub8e8\uc5b4\uc838 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ud50c\ub7ab\ud3fc\uc740 \uc0ac\uc6a9\uc790\uac00 \uc5b4\ub514\uc11c\ub098 \ubaa8\ub4e0 \ub514\ubc14\uc774\uc2a4\uc5d0\uc11c \uc791\uc5c5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uc0ac\uc6a9\uc790, IT, \ubcf4\uc548 \ud300\uc758 \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\uace0 \ub6f0\uc5b4\ub118\ub3c4\ub85d \uac1c\ubc1c\ub418\uc5c8\uae30 \ub54c\ubb38\uc5d0 \uc870\uc9c1\uc758 \ubaa8\ub4e0 \uad00\uacc4\uc790\uc5d0\uac8c \uc720\uc6a9\ud55c \ub3c4\uad6c\uac00 \ub429\ub2c8\ub2e4. \uc800\ub294 Microsoft 365\uac00 \u2018\uc0ac\uc6a9\uc790\ub4e4\uc758 \uc0ac\ub791\uc744 \ubc1b\uace0, IT\uc758 \uc0ac\ub791\uc744 \ubc1b\uc73c\uba70, \ubaa8\ub450\uc758 \uc2e0\ub8b0\ub97c \ubc1b\ub294\ub2e4\u2019\uace0 \ub9d0\ud558\uae38 \uc88b\uc544\ud569\ub2c8\ub2e4<\/em>.<\/p>\n Microsoft 365\uc758 \uac00\uce58\ub97c \uc2ed\ubd84 \uc2e4\ud604\ud560 \uc218 \uc788\ub3c4\ub85d, Microsoft\ub294 \uc870\uc9c1\uc5d0\uc11c Microsoft Managed Desktop<\/a> \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 Microsoft 365\ub97c \ubc30\ud3ec\ud558\uc5ec \uadfc\ubb34 \ud658\uacbd\uc744 \ud604\ub300\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Microsoft Managed Desktop\uc744 \ud1b5\ud574 Microsoft\ub294 \uace0\uac1d\uc744 \ub300\uc2e0\ud558\uc5ec PC\ub97c \uad00\ub9ac\ud558\uba70<\/a>, \uace0\uac1d\uc740 \uc0dd\uc0b0\uc131\/\uad00\ub9ac\/\ubcf4\uc548\uc758 \uae30\ubc18\uc73c\ub85c Microsoft 365\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uc800\ub294 \uc774\uac83\uc744 \u201cMicrosoft 365 \ub124\uc774\ud2f0\ube0c\u201d\ub77c\uace0 \ubd80\ub985\ub2c8\ub2e4.<\/p>\n Microsoft 365 \ub124\uc774\ud2f0\ube0c PC\ub294<\/strong><\/p>\n \uc81c\uac00 \u201c\uc138\uc0c1\uc5d0\uc11c \uc81c\uc77c \uc7ac\ubbf8\uc5c6\ub294 \ub370\ubaa8<\/a>\u201d\ub77c\uace0 \ubd80\ub974\ub294 \ub370\ubaa8\ub97c \uc2dc\uccad\ud574 \ubcf4\uc138\uc694. \uc544\ub9c8 \ub9c8\uc74c\uc5d0 \ub4dc\uc2e4 \uac81\ub2c8\ub2e4<\/a>.<\/p>\n Microsoft\ub294 \uace0\uac1d\uc774 \ud658\uacbd\uc744 \uad00\ub9ac\ud558\uace0 \ubcf4\ud638\ud560 \uc218 \uc788\ub3c4\ub85d Microsoft Managed Desktop \uae30\uc900\uc120\uacfc \uc815\ucc45 \uc9d1\ud569\uc744 \ubc30\ud3ec\ud588\uc2b5\ub2c8\ub2e4. Microsoft Managed Desktop \uc11c\ube44\uc2a4\ub294 Microsoft 365\uc758 \uae30\ubcf8 \uc81c\uacf5 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud569\ub2c8\ub2e4. Microsoft Managed Desktop\uc740 \uadf8 \uc544\ud0a4\ud14d\ucc98 \uc811\uadfc \ubc29\uc2dd\uacfc \ub514\ubc14\uc774\uc2a4\ub97c \ubcf4\ud638\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc815\ucc45, \uadf8\ub9ac\uace0 \uc0ac\uc6a9\uc790\uc640 IT\uc758 \uae30\ub300\ub97c \ub6f0\uc5b4\ub118\ub294 \ubc29\uc2dd\uc73c\ub85c PC\ub97c \ubc30\ud3ec\ud558\uace0 \uad00\ub9ac\ud558\uace0 \uc6b4\uc601\ud560 \ubc29\uc2dd\uc774\ub77c\ub294 \uc810\uc5d0\uc11c \ud669\uae08 \ud45c\uc900\uc73c\ub85c \uae30\ub2a5\ud55c\ub2e4\uace0 \ubbff\uc2b5\ub2c8\ub2e4.<\/p>\n \ucd08\uae30 \ucc38\uc5ec \uace0\uac1d\uc0ac\ub4e4\uc774 Microsoft Managed Desktop \uc11c\ube44\uc2a4\ub85c \uc804\ud658\ud558\ub294 \uacfc\uc815\uc5d0\uc11c, \uba87\uba87 \uace0\uac1d\uc0ac\ub4e4\uacfc \ud568\uaed8 \ud604\ub300\uc801\uc778 \uadfc\ubb34 \ud658\uacbd\uc744 \uc0ac\uc6a9\ud558\ub294 \uc0ac\uc6a9\uc790\uc640 Microsoft Managed Desktop\uc73c\ub85c \uc81c\uacf5\ub418\ub294 Microsoft 365 \ub124\uc774\ud2f0\ube0c \ud658\uacbd\uc744 \uc0ac\uc6a9\ud558\ub294 \uc0ac\uc6a9\uc790 \uc0ac\uc774\uc758 \uc9c1\uc6d0 \uc815\uc11c\ub97c \uce21\uc815\ud558\uace0 \uad6c\uccb4\uc801\uc73c\ub85c \uc218\ub7c9\ud654\ud560 \uae30\ud68c\uac00 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc218\uc2ed \uac00\uc9c0\uc758 \ubcc0\uc218\uac00 \uace0\ub824\ub41c \uc774 \uc5f0\uad6c\uc758 \uacb0\uacfc\ub294 \uc2e4\ub85c \ub180\ub77c\uc6e0\uc2b5\ub2c8\ub2e4.<\/p>\n \uc5f0\uad6c\ub97c \ud1b5\ud574 \uc54c\uc544\ub0b8 \uac83 \uc911\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc744 \uaf3d\uc790\uba74 \ubc14\ub85c \uae30\uc220 \ud658\uacbd\uc758 \ubcc0\ud654\uc5d0 \ub300\ud55c \ubc18\uc751\uc774\uc5c8\uc2b5\ub2c8\ub2e4. 2\uac1c\uc758 \ub300\uc870\uad70\uc744 \ube44\uad50\ud55c \uacb0\uacfc<\/a>, Microsoft 365 \ub124\uc774\ud2f0\ube0c \ub514\ubc14\uc774\uc2a4(Microsoft Managed Desktop \uc11c\ube44\uc2a4\ub85c \uad00\ub9ac\ub418\ub294 \ub514\ubc14\uc774\uc2a4)\ub294 \ubd80\ud305 \uc2dc\uac04\uc774 85% \ube68\ub790\uace0<\/strong>, \uc7ac\uac1c\uac00 \uc989\uc2dc \uc774\ub8e8\uc5b4\uc84c\uace0<\/a>, \ubc30\ud130\ub9ac \uc218\uba85\uc774 2\ubc30 \ub192\uc558\uc73c\uba70<\/strong>, \ucda9\ub3cc \ud69f\uc218\uac00 85% \uc801\uc5c8\uc2b5\ub2c8\ub2e4<\/strong>. Microsoft Managed Desktop \uae30\ubc18\uc758 Microsoft 365 \ub124\uc774\ud2f0\ube0c \ub514\ubc14\uc774\uc2a4\ub97c \uc0ac\uc6a9\ud558\ub294 \uc0ac\uc6a9\uc790\ub4e4\uc740 \uc544\ub798\uc5d0\uc11c \ubcfc \uc218 \uc788\ub4ef\uc774 \uc774\uc640 \uac19\uc740 \uac1c\uc120 \uc0ac\ud56d\uc744 \ucda9\ubd84\ud788 \uc778\uc9c0\ud588\uc2b5\ub2c8\ub2e4<\/a><\/em>.<\/p>\n <\/a><\/p>\n \uc5ec\uae30\uc11c \uc911\uc694\ud55c \uac83\uc740 \uc774\ub7ec\ud55c \uae30\uc220 \ubcc0\ud654\uac00 \uc9c1\uc6d0\ub4e4\uc758 \uc815\uc11c\uc640 \ucda9\uc131\ub3c4\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \uc8fc\ub290\ub0d0<\/a>\uc785\ub2c8\ub2e4. \uc774 \uc9c8\ubb38\uc758 \uacbd\uc6b0 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uce21\uc815, \ubd84\uc11d \ubc0f \ud30c\uc545\ud558\ub294 Qualtrics\uc758 \uc804\ubb38\uc131\uc744 \ubc14\ud0d5\uc73c\ub85c \uadf8 \uc601\ud5a5\uc758 \uc911\uc694\ub3c4\uc640 \uad00\ub828\ud55c \ud765\ubbf8\ub85c\uc6b4 \ub370\uc774\ud130\ub97c \uc54c\uc544\ub0bc \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n \ub2e4\uc74c\uc740 Qualtrics\uac00 \uc81c\ucd9c\ud55c \ubcf4\uace0\uc11c\uc758 \ud55c \ud398\uc774\uc9c0\uc785\ub2c8\ub2e4.<\/p>\n <\/a><\/p>\n \uc774 \uc911\uc5d0\uc11c\ub3c4 \uc800\uc758 \uad00\uc2ec\uc744 \uac00\uc7a5 \uc0ac\ub85c\uc7a1\uc740 \uc218\uce58\ub294 Microsoft 365 \ub124\uc774\ud2f0\ube0c \uc791\uc5c5 \ud658\uacbd\uc744 \ub3c4\uc785\ud55c \ud6c4\ub85c \uc9c1\uc6d0\ub4e4\uc774 \ud68c\uc0ac\ub85c\ubd80\ud130 \uc778\uc815\ubc1b\ub294\ub2e4\uace0 \ub290\ub07c\uac8c \ub41c \ube44\uc728\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc640 \uac19\uc740 \uc9c1\uc6d0 \uc815\uc11c\uc758 \ud5a5\uc0c1\uc740 \uc9c1\uc6d0\ub4e4\uc758 \ub9cc\uc871\ub3c4 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \ub9cc\uc871\ub3c4\uac00 \ub192\uc544\uc9c4 \uc9c1\uc6d0\ub4e4\uc740 \uc870\uc9c1\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \uc8fc\uba70, \uc774\ub294 \uc7a5\uae30 \uc9c1\uc6d0 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \ub370 \uae30\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n Microsoft\uac00 \uc124\ubb38 \uc870\uc0ac\ub97c \uc2e4\uc2dc\ud55c \ub300\uc0c1 \uace0\uac1d\uc0ac\ub4e4\uc758 \ub370\uc774\ud130\ub97c \ubcf4\uba74 \ucda9\uc131\ub3c4 \ub192\uc740 \uc9c1\uc6d0\uc774<\/a> \uc870\uc9c1\uc5d0\uc11c \ub354 \uc624\ub798 \uadfc\ubb34\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc73c\uba70, \uc774\ub85c \uc778\ud574 \uc9c1\uc6d0 \uc774\ud0c8\uc728\uc774 \ub0ae\uc544\uc9c0\uace0 \uc870\uc9c1 \uc804\uccb4\uac00 \ub354\uc6b1 \ub192\uc740 \uc0dd\uc0b0\uc131 \uc218\uc900\uc73c\ub85c \uc6b4\uc601\ub418\uac8c \ub429\ub2c8\ub2e4. \uc774 \uc5f0\uad6c\ub97c \ud1b5\ud574 \uac00\uc7a5 \ud070 \ubcf4\ub78c\uc744 \ub290\ub080 \uac83\uc740 \ubc14\ub85c \uace0\uac1d\uc0ac \uacbd\uc601\uc9c4\uc5d0 \uacb0\uacfc\ub97c \ubcf4\uc5ec \uc8fc\uba70 \uc790\uc0ac IT \uc870\uc9c1\uc758 \uc601\ud5a5\ub825\uc744 \uc81c\uc2dc\ud558\ub294 \uc77c\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n Qualtrics\uc5d0\uc11c \uc81c\uacf5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \ud604\ub300\uc801\uc778 \uad00\ub9ac<\/a>\uac00 \uc5bc\ub9c8\ub098 \uc911\uc694\ud55c\uc9c0 \uc798 \uc54c \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ud604\ub300\uc801\uc778 \uae30\uc220\uc744 \ubc30\ud3ec\ud558\uace0 \ud604\ub300\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uad00\ub9ac\ud558\uba74 \uadc0\uc0ac\uc758 \uc0ac\uc6a9\uc790\ub4e4\uc5d0\uac8c\ub3c4 \uc774\ub7ec\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Microsoft Managed Desktop \uc11c\ube44\uc2a4\ub294 System Center ConfigMgr(Configuration Manager)\uc640 Microsoft Intune\uc774 \ud558\ub098\ub85c \uacb0\ud569\ub41c Microsoft \uc5d4\ub4dc\ud3ec\uc778\ud2b8 \uad00\ub9ac\uc790<\/a>\ub97c \uc0ac\uc6a9\ud558\uc5ec \uad00\ub9ac\ub97c \uac04\uc18c\ud654\ud558\uace0 \uc0ac\uc6a9\uc790\ub4e4\uc5d0 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\uadfc\ubb34 \ud658\uacbd\uc744 \ud604\ub300\ud654\ud560 \uac83<\/h3>\n
\n
\uc9c1\uc6d0\ub4e4\uc774 \uc9c1\uc7a5\uc5d0\uc11c \ud544\uc694\ub85c \ud558\ub294 \uac83\uc744 \ub3c4\uc785\ud560 \uac83<\/h3>\n
\uc870\uc9c1\uc5d0\uc11c \ud604\ub300\uc801\uc778 \uadfc\ubb34 \ud658\uacbd\uc744 \uc2e4\ud604\ud560 \uac83<\/h3>\n