{"id":2703,"date":"2020-03-05T12:30:31","date_gmt":"2020-03-05T20:30:31","guid":{"rendered":"https:\/\/www.microsoft.com\/lt-lt\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/"},"modified":"2022-06-28T11:13:20","modified_gmt":"2022-06-28T18:13:20","slug":"our-commitment-to-customers-during-covid-19","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/lt-lt\/microsoft-365\/blog\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/","title":{"rendered":"M\u016bs\u0173 \u012fsipareigojimas klientams COVID-19 metu"},"content":{"rendered":"<p>COVID-19 ir toliau darant poveik\u012f \u017emon\u0117ms ir \u0161alims visame pasaulyje, komandos prie nuotolinio darbo pereina visur.\u00a0Anks\u010diau \u0161i\u0105 savait\u0119 paskelbiau Lily Zheng, m\u016bs\u0173 koleg\u0117s \u0160anchajuje, <a href=\"https:\/\/www.microsoft.com\/lt-lt\/2020\/03\/02\/working-remotely-during-challenging-times\/\">lai\u0161k\u0105<\/a>, kuriame i\u0161samiai apra\u0161iau jos komandos patirt\u012f naudojant \u201eMicrosoft Teams\u201c dirbant i\u0161 nam\u0173 protr\u016bkio metu. Lily komanda yra viena i\u0161 daugelio. Kaip ir daugelis Pjud\u017eeto \u012flankos regione \u012fsik\u016brusi\u0173 \u012fmoni\u0173, \u201eMicrosoft\u201c ragina m\u016bs\u0173 komandas kiek \u012fmanoma daugiau dirbti i\u0161 nam\u0173. Mes manome, \u0161i tendencija vyraus visame pasaulyje. \u201eMicrosoft\u201c svarbiausias prioritetas yra darbuotoj\u0173, klient\u0173, partneri\u0173 ir bendruomeni\u0173 sveikata ir sauga. Padarydami \u201eTeams\u201c prieinam\u0105 kuo didesniam \u017emoni\u0173 skai\u010diui, mes siekiame palaikyti visuomen\u0117s sveikat\u0105 ir saug\u0105 suburdami komandas, kai jos dirba atskirai.<\/p>\n<p>Kai perskait\u0117me j\u016bs\u0173 atsiliepimus \u012f Lily lai\u0161k\u0105, tapo ai\u0161ku, kad jums i\u0161kilo du svarb\u016bs klausimai. Pirmiausia, kaip \u017emon\u0117s gali pasiekti nemokamus \u201eTeams\u201c pasi\u016blymus, kuriuos nurod\u0117 Lily? Antra, koks m\u016bs\u0173 planas i\u0161vengti tarnybos teikimo pertr\u016bki\u0173 padid\u0117jusio naudojimo metu? \u017demiau rasite i\u0161samius atsakymus \u012f abu klausimus. Per ateinan\u010dias kelias dienas pasidalinsime daugiau patarim\u0173, naujinim\u0173 ir informacijos, susijusios su nuotoliniu darbu. Tod\u0117l da\u017enai \u010dia u\u017esukite.<\/p>\n<h3>\u201eTeams\u201c tampa prieinama visiems<\/h3>\n<p>\u201eTeams\u201c yra \u201eOffice 365\u201c dalis. Jei j\u016bs\u0173 \u012fmon\u0117 turi \u201eOffice 365\u201c licencij\u0105, j\u016bs \u0161i\u0105 program\u0105 jau turite. Ta\u010diau mes norime b\u016bti tikri, kad \u0161iuo metu visi tur\u0117t\u0173 prieig\u0105 prie jos. \u0160tai keletas paprast\u0173 b\u016bd\u0173, kai gauti \u201eTeams\u201c i\u0161 karto.<\/p>\n<p><strong>Asmenims<\/strong><\/p>\n<p>Jei norite prad\u0117ti naudoti \u201eTeams\u201c, galime i\u0161kart parengti j\u0105 jums naudoti.<\/p>\n<ul>\n<li>Jei turite el. pa\u0161to adres\u0105 per darb\u0105 ar mokymo \u012fstaig\u0105, prisijunkite <a href=\"https:\/\/go.microsoft.com\/fwlink\/p\/?linkid=873020&amp;lm=deeplink&amp;lmsrc=homePageWeb&amp;cmpid=WebSignIn\" target=\"_blank\" rel=\"noopener noreferrer\">naudodami \u0161\u012f sait\u0105<\/a>. Prijungsime prie \u201eTeams\u201c nedelsdami.<\/li>\n<li>Jei naudojate tok\u012f el. pa\u0161to adres\u0105 kaip \u201eGmail\u201c ar \u201eOutlook\u201c, galite prisijungti naudoti \u201eTeams\u201c \u201eFreemium\u201c versij\u0105 <a href=\"https:\/\/products.office.com\/microsoft-teams\/free\" target=\"_blank\" rel=\"noopener noreferrer\">pasinaudodami \u0161iuo saitu<\/a>.<\/li>\n<\/ul>\n<p><strong>IT\u00a0specialistams<\/strong><\/p>\n<p>Auk\u0161\u010diau nurodyti savitarnos saitai puikiai tinka atskiriems asmenims, ta\u010diau jei esate IT specialistas, norintis \u012fdiegti \u201eTeams\u201c centralizuotai, tur\u0117tum\u0117te vadovautis toliau pateiktais nurodymais.<\/p>\n<ul>\n<li>Jei dirbate \u012fmon\u0117je, kuri \u0161iuo metu neturi \u201eTeams\u201c licencijos, suteiksime jums nemokam\u0105 \u201eOffice 365 E1\u201c pasi\u016blym\u0105 \u0161e\u0161iems m\u0117nesiams. Susisiekite su \u201eMicrosoft\u201c partneriu arba pardavimo atstovu, kad prad\u0117tum\u0117te naudoti jau \u0161iandien. (Pastaba: tas pats pasi\u016blymas pasiekiamas ir debesyje valstybin\u0117ms institucijoms, bet nepasiekiamas \u201eGCC High\u201c ir Gynybos departamentui.)<\/li>\n<li>Jei dirbate \u0161vietimo \u012fstaigoje ir norite \u201eTeams\u201c parengti d\u0117stytojus, studentus ir administracijos darbuotojus, naudokite \u201eOffice 365 A1\u201c. \u0160i nemokama \u201eOffice 365\u201c versija pasiekiama visoms \u0161vietimo \u012fstaigoms.\u00a0Prisijunkite <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/academic\/compare-office-365-education-plans?activetab=tab%3aprimaryr1\" target=\"_blank\" rel=\"noopener noreferrer\">pasinaudodami \u0161iuo saitu<\/a>.<\/li>\n<\/ul>\n<h3>\u201eTeams\u201c veikimo u\u017etikrinimas<\/h3>\n<p>Nor\u0117dami palaikyti ry\u0161\u012f ir atlikti darbus, j\u016bs ir j\u016bs\u0173 komanda priklausote nuo m\u016bs\u0173 \u012franki\u0173. Mes rimtai \u017ei\u016brime \u012f \u0161i\u0105 atsakomyb\u0119 ir turime \u012fsidieg\u0119 plan\u0105, kad u\u017etikrintum\u0117me, jog tarnybos veiks per tokius poveik\u012f daran\u010dius \u012fvykius kaip \u0161is. M\u016bs\u0173 verslo t\u0119stinumo planas numato trij\u0173 tip\u0173 poveik\u012f pagrindiniams tarnybos aspektams:<\/p>\n<ul>\n<li><strong>Sistemos<\/strong>:\u00a0kai staiga padid\u0117ja naudojimas, pvz., banga, su kuria neseniai susid\u016br\u0117me Kinijoje.<\/li>\n<li><strong>Vieta<\/strong>:\u00a0kai \u012fvyksta netik\u0117tas \u012fvykis, susij\u0119s su konkre\u010dia vieta, pvz., \u017eem\u0117s dreb\u0117jimas ar galinga audra.<\/li>\n<li><strong>\u017dmon\u0117s<\/strong>:\u00a0kai \u012fvyksta \u012fvykis, kuris gali tur\u0117ti \u012ftakos komandai, pri\u017ei\u016brin\u010diai sistem\u0105, pvz., COVID-19 protr\u016bkis Pjud\u017eeto \u012flankos regione.<\/li>\n<\/ul>\n<p>Neseniai i\u0161band\u0117me tarnybos t\u0119stinum\u0105, kai pasirei\u0161k\u0117 naudojimo \u0161uolis Kinijoje. Nuo sausio 31 d. \u201eTeams\u201c susitikim\u0173, skambu\u010di\u0173 ir konferencij\u0173 padaug\u0117jo 500 procent\u0173, o \u201eTeams\u201c naudojimas mobiliuosiuose \u012frenginiuose i\u0161augo 200 procent\u0173. Nepaisant \u0161io naudojimo padid\u0117jimo, tarnyba skland\u017eiai veik\u0117 viso protr\u016bkio metu. M\u016bs\u0173 po\u017ei\u016bris teikti itin prieinam\u0105 ir atkuriamumu pasi\u017eymin\u010di\u0105 tarnyb\u0105 grind\u017eiamas toliau nurodytais dalykais.<\/p>\n<p><strong>Dizaino principas Aktyvus \/ Aktyvus<\/strong>: kurdami \u201eMicrosoft 365\u201c stengiam\u0117s pasiekti, kad visos tarnybos b\u016bt\u0173 suprojektuotos ir valdomos naudojant dizaino princip\u0105 Aktyvus \/ Aktyvus, kuris padidina atkuriamum\u0105. Tai rei\u0161kia, kad visada veikia keli tarnybos egzemplioriai, kurie gali reaguoti \u012f vartotoj\u0173 u\u017eklausas, ir kad jie laikomi geografi\u0161kai i\u0161skaidytuose duomen\u0173 centruose. Visi vartotoj\u0173 srautai gaunami per \u201eMicrosoft Front Door\u201c tarnyb\u0105 ir automati\u0161kai nukreipiami \u012f optimalioje vietoje veikiant\u012f tarnybos egzempliori\u0173, taip pat apeinant tarnybos trikd\u017eius, kad jie netur\u0117t\u0173 poveikio m\u016bs\u0173 klientams arba poveikis b\u016bt\u0173 suma\u017eintas.<\/p>\n<p><strong>Incident\u0173 apr\u0117p\u010di\u0173 ma\u017einimas<\/strong>: stengiam\u0117s, kad pirmiausia neb\u016bt\u0173 incident\u0173 i\u0161vis, ta\u010diau jiems \u012fvykus, stengsim\u0117s apriboti vis\u0173 incident\u0173 apr\u0117pt\u012f. Tai pasiekiame atskirdami kelis kiekvienos tarnybos egzempliorius vien\u0105 nuo kito. Be to, nuolat tobuliname steb\u0117sen\u0105 vykdydami automatizavim\u0105, tod\u0117l galima grei\u010diau aptikti incidentus ir \u012f juos reaguoti.<\/p>\n<p><strong>Gedimo izoliavimas<\/strong>: kaip kad tarnybos yra suprojektuotos ir naudojamos taikant princip\u0105 Aktyvus \/ Aktyvus ir yra atskirtos viena nuo kitos, kad vienos gedimas netur\u0117t\u0173 \u012ftakos kitai, tarnybos kodo pagrindas yra sukurtas taikant tuos pa\u010dius atskyrimo principus, kurie vadinami gedimo izoliavimu. Gedimo izoliavimo priemon\u0117s yra papildomos apsaugos priemon\u0117s, esan\u010dios pa\u010diame kodo pagrinde. \u0160ios priemon\u0117s neleid\u017eia vienoje vietoje \u012fvykusiam gedimui persiduoti \u012f kitas veikimo sritis. Daugiau paskaityti apie tai, kaip mes tai darome, o taip pat susipa\u017einti su i\u0161samia m\u016bs\u0173 tarnybos t\u0119stinumo plano informacija galite <a href=\"https:\/\/docs.microsoft.com\/microsoft-365\/enterprise\/ebcm-understanding-ebcm-with-cloud-services\" target=\"_blank\" rel=\"noopener noreferrer\">\u0161iame dokumente<\/a>.<\/p>\n<p>\u00a0<\/p>\n<p>Prisitaikyti prie nuotolinio darbo gali b\u016bti sud\u0117tinga. Mes tai suprantame ir esame \u010dia, kad suteiktume jums \u012frankius, patarimus ir informacij\u0105, kurios jums reikia, kad jums ir j\u016bs\u0173 komandai b\u016bt\u0173 lengviau susitvarkyti su \u0161iuo i\u0161\u0161\u016bkiu. Mus \u012fkv\u0117p\u0117 lankstumas ir sumanumas, kur\u012f COVID-19 protr\u016bkio metu pademonstravo poveik\u012f patyrusios mokymo \u012fstaigos, ligonin\u0117s ir \u012fmon\u0117s. Esame \u012fsipareigoj\u0119 pad\u0117ti \u012fmon\u0117ms bet kurioje vietoje palaikyti ry\u0161\u012f ir produktyvum\u0105 \u0161iuo sunkiu metu.<\/p>\n<p>\u00a0<\/p>\n<h3>DUK<\/h3>\n<p><strong>K. Kas nutinka, kai asmuo <a href=\"https:\/\/products.office.com\/microsoft-teams\/group-chat-software\" target=\"_blank\" rel=\"noopener noreferrer\">prisijungia su darbo arba mokymo \u012fstaigos kredencialais<\/a>?<\/strong><strong><br \/>\nA.<\/strong> Jei asmeniui yra suteikta \u201eTeams\u201c licencija, jis bus prijungtas prie produkto. Jei asmuo neturi licencijos naudoti \u201eTeams\u201c, jis bus prijungtas prie produkto ir automati\u0161kai gaus nemokam\u0105 \u201eTeams\u201c licencij\u0105, kuri galios iki 2021 m. sausio pabaigos. Ji apima iki 250 dalyvi\u0173 skirtus vaizdo susitikimus ir tiesioginius renginius iki 10 000 \u017emoni\u0173, \u012fra\u0161ym\u0105 ir ekrano bendrinim\u0105, taip pat pokalbius ir bendradarbiavim\u0105. <a href=\"https:\/\/docs.microsoft.com\/microsoftteams\/teams-exploratory\">Informacija IT specialistams<\/a>.<\/p>\n<p><strong>K. K\u0105 apima \u201eTeams\u201c \u201eFreemium\u201c versija?<br \/>\nA.<\/strong> \u0160i versija suteikia neribotus pokalbius, \u012ftaisytuosius grup\u0117s ir asmeninius garso arba vaizdo skambu\u010dius, 10 GB dyd\u017eio komandos fail\u0173 saugykl\u0105 ir 2 GB asmenin\u0119 fail\u0173 saugykl\u0105 kiekvienam vartotojui. Taip pat gaunate bendradarbiavim\u0105 realu laiku naudodami \u201eOffice\u201c programas \u017einiatinkliui, \u012fskaitant \u201eWord\u201c, \u201eExcel\u201c, \u201ePowerPoint\u2018 ir \u201eOneNote\u201c. Pabaigos datos n\u0117ra. I\u0161sami informacija <a href=\"https:\/\/products.office.com\/microsoft-teams\/free\" target=\"_blank\" rel=\"noopener noreferrer\">\u010dia<\/a>.<\/p>\n<p><strong>K. Ar \u201eFreemium\u201c versijoje yra vartotoj\u0173 skai\u010diaus apribojimas?<br \/>\nA.<\/strong> Nuo kovo 10 d. pristatome nemokamos \u201eTeams\u201c versijos naujinimus, kurie panaikins vartotoj\u0173 skai\u010diaus apribojimus.<\/p>\n<p><strong>K. Ar galiu planuoti susitikimus naudodamas \u201eFreemium\u201c versij\u0105?<br \/>\nA.<\/strong> Ateityje padarysime, kad vartotojai gal\u0117t\u0173 planuoti susitikimus. Kol kas galite vaizdo susitikimus ir skambu\u010dius vykdyti ekspromtu.<\/p>\n<p><strong>K. Kaip IT administratoriai gali pasiekti \u201eTeams\u201c, skirt\u0105 \u0161vietimo \u012fstaigoms?<\/strong><br \/>\n<strong>A.<\/strong> \u201eTeams\u201c visada buvo nemokama studentams ir \u0161vietimo specialistams kaip \u201eOffice 365 A1\u201c pasi\u016blymo dalis. Pasiekite j\u0105 <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/academic\/compare-office-365-education-plans\">\u010dia<\/a>.<\/p>\n<p><strong>K. Ar turite patarim\u0173, kaip dirbti i\u0161 nam\u0173?<br \/>\nA.<\/strong> Lola Jacobson, viena i\u0161 m\u016bs\u0173 vyresni\u0173j\u0173 ra\u0161ytoj\u0173 techniniais klausimais praeit\u0105 savait\u0119 paskelb\u0117 <a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-teams-blog\/4-tips-for-working-from-home-with-microsoft-teams\/ba-p\/1202083\" target=\"_blank\" rel=\"noopener noreferrer\">kelis pagrindinius patarimus<\/a>. Vakar atnaujinome puslap\u012f <a href=\"https:\/\/docs.microsoft.com\/microsoftteams\/support-remote-work-with-teams\" target=\"_blank\" rel=\"noopener noreferrer\">Pagalba nuotoliniams darbuotojams naudojantiems \u201eMicrosoft Teams\u201c<\/a> svetain\u0117je docs.Microsoft.com. Ruo\u0161iame ir daugiau turinio, tod\u0117l sekite informacij\u0105.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>COVID-19 ir toliau darant poveik\u012f \u017emon\u0117ms ir \u0161alims visame pasaulyje, komandos prie nuotolinio darbo pereina visur.\u00a0Anks\u010diau \u0161i\u0105 savait\u0119 paskelbiau Lily Zheng, m\u016bs\u0173 koleg\u0117s \u0160anchajuje, lai\u0161k\u0105, kuriame i\u0161samiai apra\u0161iau jos komandos patirt\u012f naudojant \u201eMicrosoft Teams\u201c dirbant i\u0161 nam\u0173 protr\u016bkio metu. Lily komanda yra viena i\u0161 daugelio. Kaip ir daugelis Pjud\u017eeto \u012flankos regione \u012fsik\u016brusi\u0173 \u012fmoni\u0173, \u201eMicrosoft\u201c ragina<\/p>\n","protected":false},"author":3368610,"featured_media":2705,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"content-type":[149],"product":[151,185],"audience":[202,196,217],"tags":[],"coauthors":[225],"class_list":["post-2703","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-type-news","product-microsoft-365","product-teams","audience-education","audience-enterprise","audience-small-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u016bs\u0173 \u012fsipareigojimas klientams COVID-19 metu<\/title>\n<meta name=\"description\" content=\"COVID-19 ir toliau darant \u012ftak\u0105 \u017emon\u0117ms ir \u0161alims visame pasaulyje, darbuotojai prie nuotolinio darbo pereina visur. Jie naudoja \u201eMicrosoft Teams\u201c, kad gal\u0117t\u0173 kalb\u0117tis, susitikti, skambinti, mokytis ir bendradarbiauti vienoje vietoje.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/lt-lt\/microsoft-365\/blog\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/\" \/>\n<meta property=\"og:locale\" content=\"lt_LT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u016bs\u0173 \u012fsipareigojimas klientams COVID-19 metu\" \/>\n<meta property=\"og:description\" content=\"COVID-19 ir toliau darant \u012ftak\u0105 \u017emon\u0117ms ir \u0161alims visame pasaulyje, darbuotojai prie nuotolinio darbo pereina visur. 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