AI in IT: Streamline Ticket Management with AI Helpdesk Agents

Outcomes

Drive real results in IT operations

Automate routine IT tasks and improve efficiency, cost savings, and employee satisfaction. AI helpdesk agents can integrate into knowledge management bases and ticketing systems to deliver accurate responses and reduce resolution times by 40-60%. Relevant for CIOs and CTOs.

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 Reduce IT operations costs

Cut IT costs by automating tasks, optimizing infrastructure, and improving IT decision-making.

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Speed up IT issue and ticket resolution

Optimize IT ticketing from intake to resolution using data, intent detection, and smart routing.

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 Improve self-service resolution rates

Enable always-on intelligent support, boosting self-service resolution and employee empowerment.

Soluções

Encontre a abordagem de IA certa para a sua organização

Compre, prolongue, desenvolva ou faça parceria para alcançar benefícios transformadores de IA.

Compre soluções pré-criadas

Microsoft 365 Copilot

Transforme o trabalho com um assistente de IA poderoso com segurança de nível empresarial.

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Expandir e personalizar

Microsoft Copilot Studio

Crie e personalize agentes de IA para ampliar as capacidades do Microsoft 365 Copilot.

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Crie as suas próprias soluções

Microsoft Foundry

Conceba, personalize e faça a gestão de aplicações e agentes de IA em escala.

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Encontrar soluções de parceiros

Microsoft Marketplace

Alimente a sua transformação de IA com soluções de IA de parceiros líderes da indústria.

Saiba mais

Obter o guia para soluções de IA

CUSTOMER STORIES

Discover how organizations are using AI for IT operations

A close-up of a man's face with text Paysafe It starts here visible in the background.

“Compared to preparing documentation from scratch or searching for information manually, with Copilot, our IT team saves between 10% to 50% of time."

Daniel Ivanov, Director of Corporate IT, Paysafe

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“With Power Platform, we’re not only saving money, we’re helping drive a renewed joy of innovation across the company.”

Alla Gogerman, IT Leader, Intelligent Process Automation and Digital Productivity COE, PG&E

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“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”

Jordan Bardwell, Manager, Rapid Development and Innovation, Epiq

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“The largest opportunity for years, has been to automate time entries as it’s redundant administrative work. Now, 80% of AI recommended entries are used.”

Mark Alayev, Chief Executive Officer, Thread