{"id":10,"date":"2013-08-08T12:00:00","date_gmt":"2013-08-08T04:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/ro-ro\/2013\/08\/08\/cloud-services-you-can-trust-office-365-availability\/"},"modified":"2022-06-28T11:22:40","modified_gmt":"2022-06-28T18:22:40","slug":"cloud-services-you-can-trust-office-365-availability","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2013\/08\/08\/cloud-services-you-can-trust-office-365-availability\/","title":{"rendered":"Servicii cloud \u00een care pute\u021bi avea \u00eencredere: Disponibilitate Office 365"},"content":{"rendered":"<p>\u201eBiroul dvs. complet \u00een cloud\u201d este concep\u021bia noastr\u0103 despre Microsoft Office 365. Suntem extrem de m\u00e2ndri de faptul c\u0103 un miliard de oameni utilizeaz\u0103 Office \u0219i, \u00een acela\u0219i timp, \u00een\u021belegem profund c\u0103 avem responsabilitatea de a satisface \u0219i a \u00eentrece a\u0219tept\u0103rile clien\u021bilor no\u0219tri zi de zi. \u0218tim c\u0103 aplica\u021biile de productivitate sunt esen\u021biale \u00eentr-o afacere; utilizarea lor dicteaz\u0103 mersul lucrului. Este absolut necesar s\u0103 ne asigur\u0103m c\u0103 serviciul nostru este demn de \u00eencredere \u0219i fiabil \u00een timp ce continu\u0103m s\u0103 ad\u0103ug\u0103m noi capacit\u0103\u021bi la <a href=\"https:\/\/products.office.com\/ro-ro\/home\">Office 365<\/a>. Unitatea noastr\u0103 de m\u0103sur\u0103 \u00een acest caz este disponibilitatea serviciului.<\/p>\n<h3>Disponibilitate Office 365<\/h3>\n<p>De la lansarea Office 365 cu doi ani \u00een urm\u0103, am continuat s\u0103 investim masiv \u00een infrastructura noastr\u0103 pentru a asigura un serviciu cu grad mare de disponibilitate.\u00a0 Clien\u021bii no\u0219tri actuali au avut la dispozi\u021bie informa\u021bii detaliate, \u00eens\u0103 acum punem aceste informa\u021bii la dispozi\u021bia tuturor clien\u021bilor care iau \u00een calcul Office 365.\u00a0\u00a0 M\u0103sur\u0103m disponibilitatea prin num\u0103rul de minute \u00een care serviciul Office 365 este disponibil \u00eentr-o lun\u0103 calendaristic\u0103 sub form\u0103 de procent din num\u0103rul total de minute din luna respectiv\u0103.\u00a0 Numim aceast\u0103 m\u0103sur\u0103 de disponibilitate num\u0103rul aferent duratei de func\u021bionare. \u00cen acest calcul, includem serviciile noastre pentru firme, institu\u021bii guvernamentale \u0219i \u00eenv\u0103\u021b\u0103m\u00e2nt. Numerele aferente duratei de func\u021bionare a Office 365 \u00een \u00eentreaga lume pentru ultimele patru trimestre care au \u00eenceput \u00een iulie 2012 \u0219i s-au \u00eencheiat \u00een iunie 2013 au fost <b>99,98 %, 99,97 %, 99,94 % <\/b>\u0219i<b> 99,97 %<\/b>.\u00a0 De acum \u00eenainte, vom dezv\u0103lui numerele aferente duratei de func\u021bionare trimestrial pe <a href=\"http:\/\/trustoffice365.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Centrul de autorizare Office 365<\/a>.<\/p>\n<p>Iat\u0103 alte c\u00e2teva detalii despre cifrele aferente duratei de func\u021bionare:<\/p>\n<ol>\n<li style=\"padding-bottom: 10px;\">Cifrele aferente duratei de func\u021bionare includ <a href=\"https:\/\/products.office.com\/ro-ro\/exchange\/email\">Exchange<\/a>, <a href=\"https:\/\/products.office.com\/ro-ro\/sharepoint\/collaboration\">SharePoint<\/a>, Lync \u0219i Office Web Apps, ponderat pe num\u0103rul de persoane care utilizeaz\u0103 fiecare dintre aceste servicii. Clien\u021bii utilizeaz\u0103 aceste servicii \u00eempreun\u0103, astfel c\u0103 se \u021bine cont de toate acestea \u00een calcularea duratei de func\u021bionare.<\/li>\n<li style=\"padding-bottom: 10px;\">Acest num\u0103r aferent duratei de func\u021bionare se aplic\u0103 la Office 365 pentru firme, \u00eenv\u0103\u021b\u0103m\u00e2nt \u0219i institu\u021bii guvernamentale. \u00cen acest calcul nu includem serviciile pentru consumatori.<\/li>\n<li style=\"padding-bottom: 10px;\"><a href=\"http:\/\/office.microsoft.com\/en-us\/business\/office-365-proplus-business-software-FX103213513.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">Office 365 ProPlus<\/a> face parte integrant\u0103 din oferta noastr\u0103 de servicii, dar nu este inclus \u00een acest calcul al duratei de func\u021bionare, deoarece aceasta ruleaz\u0103 \u00een mare parte pe dispozitivele utilizatorilor.<\/li>\n<li>Clien\u021bii individuali pot \u00eenregistra procentaje mai mari sau mai mici ale duratei de func\u021bionare comparativ cu numerele aferente duratei de func\u021bionare la nivel global, \u00een func\u021bie de loca\u021bie \u0219i de modelele de utilizare.<\/li>\n<\/ol>\n<p>Ca angajament de executare a unui serviciu cu grad mare de disponibilitate, avem un <a href=\"http:\/\/www.microsoftvolumelicensing.com\/DocumentSearch.aspx?Mode=3&amp;DocumentTypeId=37\" target=\"_blank\" rel=\"noopener noreferrer\">Acord privind nivelul serviciului<\/a> de 99,9 %, care este sus\u021binut financiar.<\/p>\n<h3>Principiile de proiectare a disponibilit\u0103\u021bii<\/h3>\n<p>De zeci de ani, elabor\u0103m solu\u021bii la nivel de \u00eentreprindere. \u00cen plus, Microsoft execut\u0103 o serie de servicii cloud, cum ar fi Office 365, Windows Azure, CRM Online, Outlook.com, SkyDrive, Bing, Skype \u0219i Xbox Live, pentru a numi doar c\u00e2teva. Beneficiem de aceast\u0103 diversitate de servicii, canaliz\u00e2nd spre al\u021bii cele mai bune practici din fiecare serviciu \u0219i \u00eembun\u0103t\u0103\u021bind at\u00e2t proiectarea software-ului, c\u00e2t \u0219i procesele opera\u021bionale.<\/p>\n<p>Prezent\u0103m \u00een continuare c\u00e2teva exemple de bune practic\u0103 aplicat\u0103 \u00een proiectare \u0219i \u00een procesele opera\u021bionale pentru Office 365.<\/p>\n<p><strong>Redundan\u021b\u0103.<\/strong> Redundan\u021b\u0103 la fiecare nivel: fizic, date \u0219i func\u021bional:<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">Construim redundan\u021b\u0103 fizic\u0103 la nivel de disc\/plac\u0103 \u00een servere, la nivel de server \u00eentr-un centru de date \u0219i la nivel de serviciu \u00een centrele de date separate sub aspect geografic pentru a proteja \u00eempotriva erorilor. Fiecare centru de date asigur\u0103 redundan\u021ba facilit\u0103\u021bilor \u0219i a aliment\u0103rii. Avem mai multe centre de date care deservesc fiecare regiune.<\/li>\n<li style=\"padding-bottom: 10px;\">Pentru a construi redundan\u021b\u0103 la nivel de date, reproducem \u00een permanen\u021b\u0103 datele \u00een centre de date separate sub aspect geografic. Obiectivul nostru de proiectare este s\u0103 p\u0103str\u0103m mai multe copii ale datelor, \u00een tranzit sau inactive, precum \u0219i capacit\u0103\u021bi de reluare \u00een caz de nereu\u0219it\u0103 pentru a permite recuperarea rapid\u0103.<\/li>\n<li>Pe l\u00e2ng\u0103 redundan\u021ba fizic\u0103 \u0219i cea de date, unul dintre principalele noastre puncte forte este acela c\u0103 construim clien\u021bi Office care s\u0103 asigure redundan\u021b\u0103 func\u021bional\u0103 pentru a v\u0103 permite s\u0103 fi\u021bi productivi utiliz\u00e2nd func\u021bionalitatea offline atunci c\u00e2nd nu exist\u0103 conectivitate la re\u021bea.<\/li>\n<\/ul>\n<p><strong>Rezilien\u021b\u0103.<\/strong> Echilibrare activ\u0103 a \u00eenc\u0103rc\u0103rii \u0219i testare constant\u0103 a recuper\u0103rii \u00een domeniile de eroare:<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">Echilibr\u0103m \u00een mod activ \u00eenc\u0103rcarea pentru a oferi utilizatorilor finali cele mai bune experien\u021be posibile \u00een mod automat. De asemenea, aceste mecanisme stabilesc priorit\u0103\u021bi \u00een mod dinamic, efectu\u00e2nd activit\u0103\u021bile cu prioritate sc\u0103zut\u0103 \u00een perioadele de activitate sc\u0103zut\u0103 \u0219i am\u00e2n\u00e2ndu-le \u00een momentele de \u00eenc\u0103rcare \u00eenalt\u0103.<\/li>\n<li style=\"padding-bottom: 10px;\">Dispunem de reluare automat\u0103, dar \u0219i de reluare manual\u0103 \u00een caz de nereu\u0219it\u0103 pentru resursele \u00een stare bun\u0103 \u00een timpul defect\u0103rii hardware-ului sau al erorilor de software \u0219i al avertiz\u0103rilor de monitorizare.<\/li>\n<li>Efectu\u0103m \u00een mod obi\u0219nuit recuper\u0103ri \u00een domeniile de eroare pentru a ne asigura c\u0103 suntem preg\u0103ti\u021bi pentru situa\u021biile care impun relu\u0103ri \u00een caz de nereu\u0219it\u0103.<\/li>\n<\/ul>\n<p><strong>Servicii distribuite.<\/strong> Servicii componente distribuite func\u021bional:<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">Serviciile componente din Office 365, cum ar fi Exchange, SharePoint, Lync \u0219i Office Web Apps, sunt distribuite func\u021bional, garant\u00e2nd faptul c\u0103 amploarea \u0219i impactul erorii dintr-o zon\u0103 sunt limitate la zona respectiv\u0103 \u0219i nu-i afecteaz\u0103 \u0219i pe al\u021bii.<\/li>\n<li style=\"padding-bottom: 10px;\">Reproducem datele din director \u00een aceste servicii componente, astfel \u00eenc\u00e2t dac\u0103 un serviciu \u00eent\u00e2mpin\u0103 o problem\u0103, utilizatorii s\u0103 se poat\u0103 conecta \u0219i s\u0103 poat\u0103 utiliza f\u0103r\u0103 sincope alte servicii.<\/li>\n<li>Echipele noastre de opera\u021biuni \u0219i implementare beneficiaz\u0103 de natura distribuit\u0103 a serviciului nostru, simplific\u00e2nd toate aspectele legate de \u00eentre\u021binere \u0219i implementare, diagnosticare, reparare \u0219i recuperare.<\/li>\n<\/ul>\n<p><strong>Monitorizare. <\/strong>Instrumente de monitorizare, recuperare \u0219i diagnosticare extinse:<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">Sistemele noastre interne de monitorizare monitorizeaz\u0103 permanent serviciul pentru a depista orice eroare \u0219i sunt construite s\u0103 ac\u021bioneze recuperarea automat\u0103 a serviciului.<\/li>\n<li style=\"padding-bottom: 10px;\">Sistemele noastre analizeaz\u0103 orice abatere \u00een func\u021bionarea serviciului pentru a avertiza inginerii de serviciu astfel \u00eenc\u00e2t ace\u0219tia s\u0103 ia m\u0103suri proactive.<\/li>\n<li style=\"padding-bottom: 10px;\">Dispunem, de asemenea, de monitorizare extern\u0103-intern\u0103 permanent\u0103, executat\u0103 din mai multe loca\u021bii din toat\u0103 lumea at\u00e2t de servicii ter\u021be demne de \u00eencredere (pentru verificare SLA independent\u0103), c\u00e2t \u0219i de propriile noastre centre de date din toat\u0103 lumea pentru emiterea de avertiz\u0103ri.<\/li>\n<li>Pentru diagnosticare, dispunem de servicii extinse de \u00eenregistrare \u00een jurnal, auditare \u0219i urm\u0103rire. Urm\u0103rirea \u0219i monitorizarea granular\u0103 ne ajut\u0103 s\u0103 izol\u0103m problemele dup\u0103 cauza r\u0103d\u0103cin\u0103.<\/li>\n<\/ul>\n<p><strong>Simplificare. <\/strong>Complexitatea redus\u0103 favorizeaz\u0103 predictibilitatea:<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">Utiliz\u0103m <em>componente<\/em> standardizate ori de c\u00e2te ori este posibil. Astfel, reducem complexitatea legat\u0103 de implementare \u0219i izolarea problemei \u0219i, totodat\u0103, favoriz\u0103m predictibilitatea erorilor \u0219i a recuper\u0103rii.<\/li>\n<li style=\"padding-bottom: 10px;\">Utiliz\u0103m <em>un proces<\/em> standardizat ori de c\u00e2te ori este posibil. Obiectivul nu este doar automatizarea, ci \u0219i acela de a ne asigura c\u0103 procesele critice sunt repetate \u0219i repetabile.<\/li>\n<li style=\"padding-bottom: 10px;\">Am proiectat componentele software pentru a se cupla lejer astfel \u00eenc\u00e2t implementarea \u0219i func\u021bionarea permanent\u0103 a acestora s\u0103 nu necesite o orchestrare complex\u0103.<\/li>\n<li>Administrarea modific\u0103rilor trece prin inele de domeniu \u0219i validare progresive, etapizate \u0219i instrumentate \u00eenainte de implementarea la nivel mondial.<\/li>\n<\/ul>\n<p><strong>Backup uman. <\/strong>Asisten\u021b\u0103 la cerere 24\/7:<\/p>\n<ul>\n<li style=\"padding-bottom: 10px;\">Chiar dac\u0103 am automatizat ac\u021biunile de recuperare pe c\u00e2t posibil, dispunem \u0219i de o echip\u0103 de profesioni\u0219ti care sunt la dispozi\u021bia dvs. 24 de ore din 24, 7 zile din 7 pentru a v\u0103 oferi asisten\u021b\u0103. Aceast\u0103 echip\u0103 include ingineri de asisten\u021b\u0103, dezvoltatori de produs, manageri de program, manageri de produse \u0219i membri ai conducerii superioare.<\/li>\n<li style=\"padding-bottom: 10px;\">Cu o \u00eentreag\u0103 echip\u0103 preg\u0103tit\u0103 s\u0103 intervin\u0103, putem s\u0103 r\u0103spundem rapid \u0219i s\u0103 colect\u0103m informa\u021bii pentru rezolvarea problemei.<\/li>\n<li>\u00cen timp ce asigur\u0103 asisten\u021b\u0103, profesioni\u0219tii no\u0219tri de serviciu \u00eembun\u0103t\u0103\u021besc \u0219i sistemele automate de fiecare dat\u0103 c\u00e2nd sunt solicita\u021bi s\u0103 ajute.<\/li>\n<\/ul>\n<h3>\u00cenv\u0103\u021bare continu\u0103<\/h3>\n<p>\u00cen\u021belegem c\u0103 vor exista momente \u00een care s-ar putea s\u0103 apar\u0103 \u00eentreruperi ale serviciului. Dup\u0103 fiecare incident, vom face o analiz\u0103 am\u0103nun\u021bit\u0103, indiferent de magnitudinea impactului. Analiza efectuat\u0103 dup\u0103 incident stabile\u0219te ce anume s-a \u00eent\u00e2mplat, cum am reac\u021bionat \u0219i cum putem preveni incidente similare \u00een viitor. Pentru a favoriza transparen\u021ba \u0219i responsabilitatea, partaj\u0103m analiza efectuat\u0103 dup\u0103 incident \u00een cazul oric\u0103ror incidente de serviciu majore dac\u0103 organiza\u021bia dvs. a fost afectat\u0103. Fiind o companie mare, folosim propriul produs, \u00een spe\u021b\u0103 folosim propriul serviciu preproduc\u021bie pentru a ne desf\u0103\u0219ura activitatea \u00een fiecare zi aici, la Microsoft. \u00cembun\u0103t\u0103\u021birea continu\u0103 reprezint\u0103 o component\u0103-cheie pentru a asigura un serviciu de talie mondial\u0103, cu grad mare de disponibilitate.<\/p>\n<h3>Comunicare consecvent\u0103<\/h3>\n<p>Transparen\u021ba presupune o comunicare consecvent\u0103, mai ales atunci c\u00e2nd utiliza\u021bi servicii de productivitate online pentru a v\u0103 desf\u0103\u0219ura activitatea. Avem o serie de canale de comunicare, cum ar fi e-mailul, fluxurile RSS \u0219i Tabloul de bord cu starea serviciului. \u00cen calitate de client Office 365, pute\u021bi vedea \u00een detaliu disponibilitatea serviciilor care sunt relevante pentru organiza\u021bia dvs. Tabloul de bord cu starea serviciului Office 365 este fereastra \u00een care vizualiza\u021bi starea actual\u0103 a serviciilor dvs. \u0219i licen\u021bele dvs. Aducem \u00een continuare \u00eembun\u0103t\u0103\u021biri Tabloului de bord cu starea serviciului, inclusiv urm\u0103rirea caracterului oportun al actualiz\u0103rilor, pentru a ne asigura c\u0103 ave\u021bi o imagine complet\u0103 asupra st\u0103rii de func\u021bionare a serviciilor dvs.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-227832\" src=\"http:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2013\/08\/4113.CloudServices_550x460.png\" alt=\"\" width=\"550\" height=\"460\" srcset=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2013\/08\/4113.CloudServices_550x460.png 550w, https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2013\/08\/4113.CloudServices_550x460-300x251.png 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p>Avem, de asemenea, c\u00e2teva instrumente noi, fascinante, pentru a v\u0103 \u00eembun\u0103t\u0103\u021bi capacitatea de a r\u0103m\u00e2ne la curent cu serviciul.\u00a0 S\u0103pt\u0103m\u00e2na trecut\u0103 am lansat o caracteristic\u0103 nou\u0103 \u00een portalul de administrare numit\u0103 \u201eCentrul de mesaje\u201d. Centrul de mesaje este un punct central pentru comunic\u0103rile de servicii, raportarea entit\u0103\u021bii g\u0103zduite \u0219i ac\u021biunile solicitate de administratori.\u00a0 De asemenea, p\u00e2n\u0103 la sf\u00e2r\u0219itul anului, administratorii se pot a\u0219tepta la o nou\u0103 aplica\u021bie mobil\u0103 care va furniza informa\u021bii despre starea de func\u021bionare a serviciului, precum \u0219i alte comunic\u0103ri referitoare la serviciul lor.<\/p>\n<p>Asigurarea func\u021bion\u0103rii unui serviciu cuprinz\u0103tor \u0219i \u00een plin\u0103 dezvoltare pe scar\u0103 tot mai mare reprezint\u0103 o provocare, \u0219i, \u00een pofida eforturilor noastre, vor exista \u00eentreruperi ale serviciului. Dorim s\u0103 v\u0103 asigur\u0103m c\u0103 \u00eenv\u0103\u021b\u0103m \u00een permanen\u021b\u0103 \u0219i suntem neobosi\u021bi \u00een angajamentul de a v\u0103 pune la dispozi\u021bie un serviciu fiabil, cu grad mare de disponibilitate \u0219i care corespunde a\u0219tept\u0103rilor dvs.\u00a0 Continuitatea serviciului nu este doar un principiu de inginerie; este un angajament fa\u021b\u0103 de clien\u021bi \u00een SLA-ul nostru \u0219i unul dintre pilonii principali ai <a href=\"http:\/\/trust.office365.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Centrului de autorizare Office 365<\/a> (ceilal\u021bi patru piloni fiind Confiden\u021bialitatea, Securitatea, Conformitatea \u0219i Transparen\u021ba).\u00a0Aceast\u0103 dezv\u0103luire public\u0103 a duratei de func\u021bionare a Office 365 este o dovad\u0103 a angajamentului nostru neab\u0103tut privind continuitatea serviciului \u0219i transparen\u021ba.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201eBiroul dvs. complet \u00een cloud\u201d este concep\u021bia noastr\u0103 despre Microsoft Office 365. Suntem extrem de m\u00e2ndri de faptul c\u0103 un miliard de oameni utilizeaz\u0103 Office \u0219i, \u00een acela\u0219i timp, \u00een\u021belegem profund c\u0103 avem responsabilitatea de a satisface \u0219i a \u00eentrece a\u0219tept\u0103rile clien\u021bilor no\u0219tri zi de zi. \u0218tim c\u0103 aplica\u021biile de productivitate sunt esen\u021biale \u00eentr-o afacere;<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"content-type":[146],"product":[159,160,148,167,175,178,187],"audience":[199,193,203],"tags":[],"coauthors":[],"class_list":["post-10","post","type-post","status-publish","format-standard","hentry","content-type-news","product-excel","product-exchange","product-microsoft-365","product-mobile-apps","product-powerpoint","product-sharepoint","product-word","audience-education","audience-enterprise","audience-government"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Servicii cloud \u00een care pute\u021bi avea \u00eencredere: Disponibilitate Office 365 - Microsoft 365 Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2013\/08\/08\/cloud-services-you-can-trust-office-365-availability\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servicii cloud \u00een care pute\u021bi avea \u00eencredere: Disponibilitate Office 365 - Microsoft 365 Blog\" \/>\n<meta property=\"og:description\" content=\"\u201eBiroul dvs. complet \u00een cloud\u201d este concep\u021bia noastr\u0103 despre Microsoft Office 365. 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