{"id":2453,"date":"2019-06-17T09:00:18","date_gmt":"2019-06-17T16:00:18","guid":{"rendered":"https:\/\/www.microsoft.com\/ro-ro\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/"},"modified":"2022-06-28T11:21:58","modified_gmt":"2022-06-28T18:21:58","slug":"hospitality-industry-leaders-employee-engagement-enhance-guest-experience","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/","title":{"rendered":"De ce liderii din industria hotelier\u0103 se concentreaz\u0103 pe implicarea angaja\u021bilor \u00een \u00eembun\u0103t\u0103\u021birea experien\u021bei oaspe\u021bilor"},"content":{"rendered":"<p>S\u0103pt\u0103m\u00e2na aceasta, liderii din industria hotelier\u0103 se reunesc \u00een Minneapolis, Minnesota, pentru HITEC, cel mai mare t\u00e2rg din lume dedicat tehnologiei hoteliere. Este o perioad\u0103 deosebit\u0103 pentru industria turismului, \u00eentruc\u00e2t tehnologia transform\u0103 modul \u00een care firmele concureaz\u0103, \u00ee\u0219i desf\u0103\u0219oar\u0103 activitatea, \u00ee\u0219i sus\u021bin angaja\u021bii \u0219i \u00ee\u0219i servesc oaspe\u021bii.<\/p>\n<p>M\u0103 simt extrem de motivat de oportunitatea oferit\u0103 de Microsoft de a-i sus\u021bine pe cei ce sunt cei mai \u00een m\u0103sur\u0103 s\u0103 reprezinte hotelurile \u0219i agen\u021biile de turism \u00eenaintea clien\u021bilor: <a href=\"https:\/\/products.office.com\/microsoft-teams\/staff-scheduling-software\" target=\"_blank\" rel=\"noopener noreferrer\">lucr\u0103torii Firstline Worker<\/a>. Ace\u0219tia sunt angaja\u021bii din spatele ghi\u0219eelor, de la portarul, care ofer\u0103 o recomandare \u00een cuno\u0219tin\u021b\u0103 de cauz\u0103, p\u00e2n\u0103 la personalul dedicat care lucreaz\u0103 \u00een culise, de la check-in p\u00e2n\u0103 la check-out.<\/p>\n<h3>Transformarea experien\u021bei Firstline Worker<\/h3>\n<p>Oferindu-le lucr\u0103torilor Firstline Worker instrumente moderne, care le permit s\u0103 acceseze informa\u021bii, s\u0103 r\u0103m\u00e2n\u0103 conecta\u021bi \u0219i s\u0103 comunice cu colegii \u00een timp real, firmele din sectorul hotelier pot crea o organiza\u021bie mai conectat\u0103 \u0219i se pot ocupa de necesit\u0103\u021bile oaspe\u021bilor pe loc.<\/p>\n<p>Iat\u0103 doar c\u00e2teva moduri \u00een care hotelurile integreaz\u0103 solu\u021biile Microsoft pentru a \u00eembun\u0103t\u0103\u021bi experien\u021ba angajatului:<\/p>\n<ul>\n<li>Utiliz\u00e2nd capacit\u0103\u021bile mobile ale<a href=\"https:\/\/products.office.com\/microsoft-teams\/group-chat-software\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Teams<\/a>, lucr\u0103torii Firstline Worker pot s\u0103 comunice, s\u0103 colaboreze \u0219i s\u0103 partajeze cu u\u0219urin\u021b\u0103 cele mai bune practici \u00een cadrul organiza\u021biei. La \u00eenceputul acestui an, am <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/blog\/2019\/01\/09\/3-new-ways-microsoft-teams-empowers-firstline-workers-to-achieve-more\/\" target=\"_blank\" rel=\"noopener noreferrer\">anun\u021bat noi capacit\u0103\u021bi<\/a>, inclusiv mesageria urgent\u0103, partajarea loca\u021biilor \u0219i adnot\u0103rile imaginilor, care le permit hotelurilor s\u0103 ac\u021bioneze rapid, gener\u00e2nd o experien\u021b\u0103 superioar\u0103 pentru oaspe\u021bi.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-229276 size-full\" src=\"http:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2019\/06\/Hospitality-industry-1b-150x150.jpg\" alt=\"Imagine cu trei telefoane al\u0103turate pe care apare Microsoft Teams \u00een ac\u021biune. Un telefon afi\u0219eaz\u0103 o hart\u0103, altul o avertizare urgent\u0103, iar ultimul o imagine cu un minibar, cu o cutie \u00eencercuit\u0103.\" width=\"1280\" height=\"795\" \/><\/p>\n<ul>\n<li>Utiliz\u00e2nd <a href=\"https:\/\/powerapps.microsoft.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">PowerApps<\/a> \u0219i <a href=\"https:\/\/products.office.com\/microsoft-teams\/staff-scheduling-software\" target=\"_blank\" rel=\"noopener noreferrer\">Ture<\/a>, organiza\u021biile pot digitiza activit\u0103\u021bile zilnice, de la activit\u0103\u021bi repetitive \u0219i administrative p\u00e2n\u0103 la activit\u0103\u021bi mai personalizate \u0219i specifice rolului. De exemplu, cameristele \u00eel utilizeaz\u0103 pentru a urm\u0103ri activit\u0103\u021bile din camere, ajut\u00e2ndu-le s\u0103 reduc\u0103 costurile \u0219i s\u0103 aib\u0103 mai mult timp pentru a-\u0219i surprinde \u00een mod pl\u0103cut oaspe\u021bii.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-229277\" src=\"http:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2019\/06\/Hospitality-industry-leaders-2-150x150.png\" alt=\"Imagine cu trei telefoane pe care apar PowerApps \u0219i Ture. Dou\u0103 telefoane afi\u0219eaz\u0103 rapoarte de analiz\u0103, iar al treilea o programare \u00een Ture.\" \/><\/p>\n<ul>\n<li>Utiliz\u00e2nd <a href=\"https:\/\/products.office.com\/microsoft-stream\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Stream<\/a>, organiza\u021biile pot livra con\u021binut dinamic, bazat pe roluri, pentru a spori implicarea \u0219i re\u021binerea programelor de instruire, precum \u0219i pentru a accepta partajarea informa\u021biilor peer-to-peer.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-229278\" src=\"http:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2019\/06\/Hospitality-industry-leaders-3-150x150.jpg\" alt=\"Imagine cu un laptop deschis pe care ruleaz\u0103 un videoclip \u00een Microsoft Teams.\" \/><\/p>\n<h3>\u00cei ajut\u0103m pe clien\u021bii no\u0219tri s\u0103 reu\u0219easc\u0103<\/h3>\n<p>Cele mai importante branduri hoteliere, inclusiv Marriott International \u0219i Red Lions Hotel Corporation (RLH), se afl\u0103 \u00een prima linie \u00een sus\u021binerea angaja\u021bilor Firstline prin colaborare \u0219i comunicare digital\u0103. Astfel, se construiesc culturi de implicare a angaja\u021bilor \u0219i se satisfac necesit\u0103\u021bile oaspe\u021bilor \u00een moduri noi.<\/p>\n<p>Marriott a selectat recent <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/enterprise\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft 365<\/a> pentru a-\u0219i \u00eembun\u0103t\u0103\u021bi productivitatea, colaborarea \u0219i fluxurile de lucru. Peter McDermott, specialist \u00een v\u00e2nz\u0103ri, spune: \u201e\u00centr-o lume \u00een care oaspe\u021bii vor r\u0103spunsuri, este mai important ca oric\u00e2nd s\u0103 v\u0103 conecta\u021bi cu echipele&#8230; Cu Teams, indiferent dac\u0103 colegii mei se afl\u0103 \u00een sal\u0103 sau oriunde \u00een \u021bar\u0103, putem p\u0103stra oric\u00e2nd leg\u0103tura pentru a \u00eentrece a\u0219tept\u0103rile clien\u021bilor\u201d.<\/p>\n<p>RLH utilizeaz\u0103 Microsoft 365 pentru a accelera inovarea \u0219i a permite noi capacit\u0103\u021bi \u00een interiorul firmei. Firma a implementat Teams pentru \u00eentreaga for\u021b\u0103 de munc\u0103, \u00eenlesnindu-le angaja\u021bilor posibilitatea de a se conecta cu colegii din alte departamente \u0219i de a simplifica procesele.<\/p>\n<p>\u201ePersisten\u021ba comunic\u0103rii este ceea ce distinge solu\u021bia Teams. Stilul este undeva la mijloc, unde mesageria instant poate fi prea lejer\u0103, iar e-mailul, mult prea formal. Este mai degrab\u0103 o conversa\u021bie; este mult mai eficient. Nu avem persoane care s\u0103 ne spun\u0103 unde se afl\u0103 una sau alta, pentru c\u0103 nu s-au pierdut \u00een iure\u0219ul e-mailurilor\u201d, afirm\u0103 John Edwards, CIO pentru RLH Corporation.<\/p>\n<h3>V\u0103 a\u0219tept\u0103m la Conferin\u021ba HITEC<\/h3>\n<p>S\u0103pt\u0103m\u00e2na aceasta, membrii echipei Microsoft se vor afla la <a href=\"https:\/\/www.hftp.org\/hitec\/minneapolis\/\" target=\"_blank\" rel=\"noopener noreferrer\">HITEC<\/a>, conferin\u021ba anual\u0103 dedicat\u0103 tehnologiei hoteliere. Vizita\u021bi-ne la standul Microsoft (#1634) \u0219i afla\u021bi cum sus\u021bine Microsoft industria hotelier\u0103 inteligent\u0103.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>S\u0103pt\u0103m\u00e2na aceasta, liderii din industria hotelier\u0103 se reunesc \u00een Minneapolis, Minnesota, pentru HITEC, cel mai mare t\u00e2rg din lume dedicat tehnologiei hoteliere. Este o perioad\u0103 deosebit\u0103 pentru industria turismului, \u00eentruc\u00e2t tehnologia transform\u0103 modul \u00een care firmele concureaz\u0103, \u00ee\u0219i desf\u0103\u0219oar\u0103 activitatea, \u00ee\u0219i sus\u021bin angaja\u021bii \u0219i \u00ee\u0219i servesc oaspe\u021bii. M\u0103 simt extrem de motivat de oportunitatea oferit\u0103<\/p>\n","protected":false},"author":3368735,"featured_media":2457,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"content-type":[144,146],"product":[148,167,172,180,182],"audience":[193,202],"tags":[248],"coauthors":[227],"class_list":["post-2453","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-type-customer-stories","content-type-news","product-microsoft-365","product-mobile-apps","product-power-apps","product-stream","product-teams","audience-enterprise","audience-frontline","tag-shifts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>De ce liderii din industria hotelier\u0103 se concentreaz\u0103 pe implicarea angaja\u021bilor \u00een \u00eembun\u0103t\u0103\u021birea experien\u021bei oaspe\u021bilor<\/title>\n<meta name=\"description\" content=\"It\u2019s an exciting time for the hospitality and tourism industries as technology transforms the way companies empower their employees and serve their guests. Learn how Microsoft is enabling intelligent hospitality.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"De ce liderii din industria hotelier\u0103 se concentreaz\u0103 pe implicarea angaja\u021bilor \u00een \u00eembun\u0103t\u0103\u021birea experien\u021bei oaspe\u021bilor\" \/>\n<meta property=\"og:description\" content=\"It\u2019s an exciting time for the hospitality and tourism industries as technology transforms the way companies empower their employees and serve their guests. Learn how Microsoft is enabling intelligent hospitality.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft 365 Blog\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-17T16:00:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-28T18:21:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2019\/06\/Why-Hospitality-Industry-Leaders-Are-Focusing-on-Employee-Engagement-full-size.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Emma Williams\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emma Williams\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/\"},\"author\":[{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/author\/emmawilliams\/\",\"@type\":\"Person\",\"@name\":\"Emma Williams\"}],\"headline\":\"De ce liderii din industria hotelier\u0103 se concentreaz\u0103 pe implicarea angaja\u021bilor \u00een \u00eembun\u0103t\u0103\u021birea experien\u021bei oaspe\u021bilor\",\"datePublished\":\"2019-06-17T16:00:18+00:00\",\"dateModified\":\"2022-06-28T18:21:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/\"},\"wordCount\":675,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2019\/06\/Why-Hospitality-Industry-Leaders-Are-Focusing-on-Employee-Engagement-card.jpg\",\"keywords\":[\"Shifts\"],\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/\",\"url\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/\",\"name\":\"De ce liderii din industria hotelier\u0103 se concentreaz\u0103 pe implicarea angaja\u021bilor \u00een \u00eembun\u0103t\u0103\u021birea experien\u021bei oaspe\u021bilor\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2019\/06\/Why-Hospitality-Industry-Leaders-Are-Focusing-on-Employee-Engagement-card.jpg\",\"datePublished\":\"2019-06-17T16:00:18+00:00\",\"dateModified\":\"2022-06-28T18:21:58+00:00\",\"description\":\"It\u2019s an exciting time for the hospitality and tourism industries as technology transforms the way companies empower their employees and serve their guests. Learn how Microsoft is enabling intelligent hospitality.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#primaryimage\",\"url\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2019\/06\/Why-Hospitality-Industry-Leaders-Are-Focusing-on-Employee-Engagement-card.jpg\",\"contentUrl\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2019\/06\/Why-Hospitality-Industry-Leaders-Are-Focusing-on-Employee-Engagement-card.jpg\",\"width\":440,\"height\":268,\"caption\":\"Image of a hotel worker checking supplies in a supply room.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"De ce liderii din industria hotelier\u0103 se concentreaz\u0103 pe implicarea angaja\u021bilor \u00een \u00eembun\u0103t\u0103\u021birea experien\u021bei oaspe\u021bilor\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#website\",\"url\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/\",\"name\":\"Microsoft 365 Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ro-RO\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#organization\",\"name\":\"Microsoft 365 Blog\",\"url\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ro-RO\",\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2022\/06\/ms-logo-amp.webp\",\"contentUrl\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2022\/06\/ms-logo-amp.webp\",\"width\":279,\"height\":60,\"caption\":\"Microsoft 365 Blog\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"De ce liderii din industria hotelier\u0103 se concentreaz\u0103 pe implicarea angaja\u021bilor \u00een \u00eembun\u0103t\u0103\u021birea experien\u021bei oaspe\u021bilor","description":"It\u2019s an exciting time for the hospitality and tourism industries as technology transforms the way companies empower their employees and serve their guests. Learn how Microsoft is enabling intelligent hospitality.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/","og_locale":"ro_RO","og_type":"article","og_title":"De ce liderii din industria hotelier\u0103 se concentreaz\u0103 pe implicarea angaja\u021bilor \u00een \u00eembun\u0103t\u0103\u021birea experien\u021bei oaspe\u021bilor","og_description":"It\u2019s an exciting time for the hospitality and tourism industries as technology transforms the way companies empower their employees and serve their guests. Learn how Microsoft is enabling intelligent hospitality.","og_url":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/","og_site_name":"Microsoft 365 Blog","article_published_time":"2019-06-17T16:00:18+00:00","article_modified_time":"2022-06-28T18:21:58+00:00","og_image":[{"width":512,"height":512,"url":"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2019\/06\/Why-Hospitality-Industry-Leaders-Are-Focusing-on-Employee-Engagement-full-size.jpg","type":"image\/png"}],"author":"Emma Williams","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Emma Williams","Est. reading time":"3 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#article","isPartOf":{"@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/"},"author":[{"@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/author\/emmawilliams\/","@type":"Person","@name":"Emma Williams"}],"headline":"De ce liderii din industria hotelier\u0103 se concentreaz\u0103 pe implicarea angaja\u021bilor \u00een \u00eembun\u0103t\u0103\u021birea experien\u021bei oaspe\u021bilor","datePublished":"2019-06-17T16:00:18+00:00","dateModified":"2022-06-28T18:21:58+00:00","mainEntityOfPage":{"@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/"},"wordCount":675,"commentCount":0,"publisher":{"@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#organization"},"image":{"@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2019\/06\/Why-Hospitality-Industry-Leaders-Are-Focusing-on-Employee-Engagement-card.jpg","keywords":["Shifts"],"inLanguage":"ro-RO","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/","url":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/","name":"De ce liderii din industria hotelier\u0103 se concentreaz\u0103 pe implicarea angaja\u021bilor \u00een \u00eembun\u0103t\u0103\u021birea experien\u021bei oaspe\u021bilor","isPartOf":{"@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#primaryimage"},"image":{"@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2019\/06\/Why-Hospitality-Industry-Leaders-Are-Focusing-on-Employee-Engagement-card.jpg","datePublished":"2019-06-17T16:00:18+00:00","dateModified":"2022-06-28T18:21:58+00:00","description":"It\u2019s an exciting time for the hospitality and tourism industries as technology transforms the way companies empower their employees and serve their guests. Learn how Microsoft is enabling intelligent hospitality.","breadcrumb":{"@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#breadcrumb"},"inLanguage":"ro-RO","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/"]}]},{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#primaryimage","url":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2019\/06\/Why-Hospitality-Industry-Leaders-Are-Focusing-on-Employee-Engagement-card.jpg","contentUrl":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2019\/06\/Why-Hospitality-Industry-Leaders-Are-Focusing-on-Employee-Engagement-card.jpg","width":440,"height":268,"caption":"Image of a hotel worker checking supplies in a supply room."},{"@type":"BreadcrumbList","@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2019\/06\/17\/hospitality-industry-leaders-employee-engagement-enhance-guest-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/"},{"@type":"ListItem","position":2,"name":"De ce liderii din industria hotelier\u0103 se concentreaz\u0103 pe implicarea angaja\u021bilor \u00een \u00eembun\u0103t\u0103\u021birea experien\u021bei oaspe\u021bilor"}]},{"@type":"WebSite","@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#website","url":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/","name":"Microsoft 365 Blog","description":"","publisher":{"@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ro-RO"},{"@type":"Organization","@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#organization","name":"Microsoft 365 Blog","url":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/","logo":{"@type":"ImageObject","inLanguage":"ro-RO","@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2022\/06\/ms-logo-amp.webp","contentUrl":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2022\/06\/ms-logo-amp.webp","width":279,"height":60,"caption":"Microsoft 365 Blog"},"image":{"@id":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/posts\/2453"}],"collection":[{"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/users\/3368735"}],"replies":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/comments?post=2453"}],"version-history":[{"count":0,"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/posts\/2453\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/media\/2457"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/media?parent=2453"}],"wp:term":[{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/content-type?post=2453"},{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/product?post=2453"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/audience?post=2453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/tags?post=2453"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-json\/wp\/v2\/coauthors?post=2453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}