{"id":2557,"date":"2020-03-05T12:30:31","date_gmt":"2020-03-05T20:30:31","guid":{"rendered":"https:\/\/www.microsoft.com\/ro-ro\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/"},"modified":"2022-06-28T11:21:50","modified_gmt":"2022-06-28T18:21:50","slug":"our-commitment-to-customers-during-covid-19","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/","title":{"rendered":"Angajamentul nostru fa\u021b\u0103 de clien\u021bi pe perioada pandemiei COVID-19"},"content":{"rendered":"<p>\u00centruc\u00e2t COVID-19 continu\u0103 s\u0103 afecteze oameni \u0219i \u021b\u0103ri la nivel mondial, echipe din \u00eentreaga lume lucreaz\u0103 la distan\u021b\u0103.\u00a0La \u00eenceputul s\u0103pt\u0103m\u00e2nii, am postat o <a href=\"https:\/\/www.microsoft.com\/ro-ro\/2020\/03\/02\/working-remotely-during-challenging-times\/\">scrisoare<\/a> de la Lily Zheng, colega noastr\u0103 din Shanghai, \u00een care a descris experien\u021ba echipei ei cu lucrul \u00een Microsoft Teams pe perioada epidemiei. Exist\u0103 multe alte echipe ca a lui Lily. Cei de la Microsoft din regiunea Puget Sound \u00ee\u0219i \u00eencurajeaz\u0103 echipele s\u0103 lucreze de acas\u0103 c\u00e2t de mult posibil, deoarece aici exist\u0103 multe organiza\u021bii. \u0218i ne a\u0219tept\u0103m ca aceast\u0103 tendin\u021b\u0103 s\u0103 continue \u00een toat\u0103 lumea. La Microsoft, prioritatea noastr\u0103 este s\u0103n\u0103tatea \u0219i siguran\u021ba angaja\u021bilor, clien\u021bilor, partenerilor \u0219i comunit\u0103\u021bilor noastre. Pun\u00e2nd Teams la dispozi\u021bia c\u00e2tor mai multe persoane, vrem s\u0103 sus\u021binem s\u0103n\u0103tatea \u0219i siguran\u021ba public\u0103 prin p\u0103strarea echipelor conectate pe perioada lucrului la distan\u021b\u0103.<\/p>\n<p>Dup\u0103 ce am citit r\u0103spunsurile dvs. la scrisoarea lui Lily, a devenit clar faptul c\u0103 ave\u021bi dou\u0103 mari \u00eentreb\u0103ri. Prima: cum pot utilizatorii s\u0103 acceseze ofertele Teams gratuite men\u021bionate de Lily? A doua: ce plan avem pentru a evita \u00eentreruperea serviciului \u00een perioadele de utilizare intens\u0103? Mai jos v\u0103 r\u0103spundem detaliat la ambele \u00eentreb\u0103ri. Iar \u00een urm\u0103toarele c\u00e2teva zile v\u0103 vom oferi aici mai multe sfaturi, nout\u0103\u021bi \u0219i informa\u021bii despre lucrul la distan\u021b\u0103. Prin urmare, reveni\u021bi frecvent.<\/p>\n<h3>Serviciul Teams pus la dispozi\u021bia tuturor<\/h3>\n<p>Teams face parte din Office 365. Dac\u0103 organiza\u021bia dvs. are licen\u021b\u0103 pentru Office 365, ave\u021bi deja acest serviciu. Dar vrem s\u0103 ne asigur\u0103m c\u0103 toat\u0103 lumea are acces la el \u00een aceast\u0103 perioad\u0103. Iat\u0103 c\u00e2teva modalit\u0103\u021bi simple prin care s\u0103 ob\u021bine\u021bi imediat Teams.<\/p>\n<p><strong>Persoane fizice<\/strong><\/p>\n<p>Dac\u0103 vre\u021bi s\u0103 folosi\u021bi Teams, v\u0103 putem ajuta s\u0103 \u00eencepe\u021bi imediat lucrul.<\/p>\n<ul>\n<li>Dac\u0103 ave\u021bi o adres\u0103 de e-mail de la serviciu sau de la \u0219coal\u0103, conecta\u021bi-v\u0103\u00a0<a href=\"https:\/\/go.microsoft.com\/fwlink\/p\/?linkid=873020&amp;lm=deeplink&amp;lmsrc=homePageWeb&amp;cmpid=WebSignIn\" target=\"_blank\" rel=\"noopener noreferrer\">acces\u00e2nd acest link<\/a>. Ve\u021bi \u00eencepe s\u0103 folosi\u021bi Teams \u00een cel mai scurt timp.<\/li>\n<li>Dac\u0103 folosi\u021bi o adres\u0103 de e-mail precum Gmail sau Outlook, pute\u021bi s\u0103 v\u0103 \u00eenregistra\u021bi pentru versiunea gratuit\u0103 de Teams\u00a0<a href=\"https:\/\/products.office.com\/microsoft-teams\/free\" target=\"_blank\" rel=\"noopener noreferrer\">acces\u00e2nd acest link<\/a>.<\/li>\n<\/ul>\n<p><strong>Speciali\u0219ti IT<\/strong><\/p>\n<p>Linkurile cu autoservire de mai sus sunt utile pentru persoanele fizice, dar dac\u0103 sunte\u021bi specialist IT \u0219i vre\u021bi s\u0103 lansa\u021bi Teams \u00een mod centralizat, iat\u0103 cum s\u0103 proceda\u021bi.<\/p>\n<ul>\n<li>Dac\u0103 lucra\u021bi pentru o firm\u0103 care nu are momentan licen\u021b\u0103 pentru Teams, pute\u021bi beneficia de oferta gratuit\u0103 la Office 365 E1 timp de \u0219ase luni. Contacta\u021bi partenerul sau reprezentantul dvs. de v\u00e2nz\u0103ri Microsoft pentru a \u00eencepe lucrul ast\u0103zi. (Not\u0103: aceast\u0103 ofert\u0103 este disponibil\u0103 \u0219i \u00een mediul cloud al comunit\u0103\u021bii de institu\u021bii guvernamentale, dar nu \u0219i pentru GCC High \u0219i Departamentul de Ap\u0103rare.)<\/li>\n<li>Dac\u0103 lucra\u021bi \u00een \u00eenv\u0103\u021b\u0103m\u00e2nt \u0219i vre\u021bi s\u0103 folosi\u021bi Teams \u00eempreun\u0103 cu cadre didactice, elevi, studen\u021bi \u0219i administratori, utiliza\u021bi Office 365 A1. Aceast\u0103 versiune gratuit\u0103 de Office 365 este disponibil\u0103 pentru toate institu\u021biile de \u00eenv\u0103\u021b\u0103m\u00e2nt.\u00a0\u00cenregistra\u021bi-v\u0103\u00a0<a href=\"https:\/\/www.microsoft.com\/microsoft-365\/academic\/compare-office-365-education-plans?activetab=tab%3aprimaryr1\" target=\"_blank\" rel=\"noopener noreferrer\">acces\u00e2nd acest link<\/a>.<\/li>\n<\/ul>\n<h3>Men\u021binerea serviciului Teams activ<\/h3>\n<p>Dvs. \u0219i echipa dvs. depinde\u021bi de instrumentele noastre pentru a r\u0103m\u00e2ne conecta\u021bi \u0219i a duce lucrul la bun sf\u00e2r\u0219it. Trat\u0103m cu seriozitate aceast\u0103 responsabilitate \u0219i am implementat un plan ca s\u0103 ne asigur\u0103m c\u0103 serviciile r\u0103m\u00e2n func\u021bionale \u00een timpul unor astfel de evenimente de mare impact. Planul nostru de asigurare a continuit\u0103\u021bii activit\u0103\u021bii anticipeaz\u0103 trei tipuri de efecte asupra aspectelor de baz\u0103 ale serviciului:<\/p>\n<ul>\n<li><strong>Sistemele<\/strong>:\u00a0Atunci c\u00e2nd exist\u0103 o cre\u0219tere brusc\u0103 a gradului de utilizare, cum a fost cea recent\u0103 din China.<\/li>\n<li><strong>Loca\u021bia<\/strong>:\u00a0Atunci c\u00e2nd are loc un eveniment nea\u0219teptat specific unei loca\u021bii, de exemplu, un cutremur sau o furtun\u0103 puternic\u0103.<\/li>\n<li><strong>Persoanele<\/strong>:\u00a0Atunci c\u00e2nd are loc un eveniment care poate afecta echipa responsabil\u0103 cu mentenan\u021ba sistemului, cum ar fi epidemia COVID-19 \u00een regiunea Puget Sound.<\/li>\n<\/ul>\n<p>Am testat recent continuitatea serviciului la capacitate maxim\u0103 \u00een China. Din 31 ianuarie \u00eencoace, am observat o cre\u0219tere de 500% a num\u0103rului de \u00eent\u00e2lniri, apeluri \u0219i conferin\u021be \u00een Teams, precum \u0219i o cre\u0219tere de 200% a gradului de utilizare a serviciului Teams pe dispozitivele mobile. \u00cen ciuda cre\u0219terii gradului de utilizare, serviciul a fost fluid pe perioada epidemiei. Abordarea noastr\u0103 pentru asigurarea unui serviciu fiabil, cu disponibilitate ridicat\u0103, se bazeaz\u0103 pe urm\u0103toarele lucruri.<\/p>\n<p><strong>Designul activ\/activ<\/strong>: \u00cen Microsoft 365, ne dorim ca toate serviciile s\u0103 fie proiectate \u0219i utilizate \u00eentr-un design activ\/activ, care le cre\u0219te rezilien\u021ba. Aceasta \u00eenseamn\u0103 c\u0103 \u00eentotdeauna ruleaz\u0103 mai multe instan\u021be ale unui serviciu, instan\u021be care pot s\u0103 r\u0103spund\u0103 la solicit\u0103rile utilizatorului \u0219i care sunt g\u0103zduite \u00een centre de date din diferite regiuni geografice. Tot traficul utilizatorilor intr\u0103 prin serviciul Microsoft Front Door \u0219i este direc\u021bionat automat c\u0103tre instan\u021ba serviciului care are loca\u021bia optim\u0103 \u0219i ocole\u0219te erorile serviciului, pentru a evita sau a reduce impactul asupra clien\u021bilor no\u0219tri.<\/p>\n<p><strong>Reducerea amplorii incidentelor<\/strong>: \u00cencerc\u0103m s\u0103 evit\u0103m complet incidentele, dar atunci c\u00e2nd au loc, ne str\u0103duim s\u0103 limit\u0103m amploarea acestora rul\u00e2nd separat mai multe instan\u021be ale fiec\u0103rui serviciu. \u00cen plus, aducem \u00een permanen\u021b\u0103 \u00eembun\u0103t\u0103\u021biri monitoriz\u0103rii prin automatizare, ceea ce permite identificarea \u0219i r\u0103spunsul mai rapid la incidente.<\/p>\n<p><strong>Izolarea erorilor<\/strong>: A\u0219a cum serviciile sunt proiectate \u0219i utilizate \u00een modul activ\/activ \u0219i sunt separate pentru a evita ca o eroare a unui serviciu s\u0103 afecteze alt serviciu, codul de baz\u0103 al serviciului este dezvoltat folosind principii de parti\u021bionare similare, iar acest proces se nume\u0219te \u201eizolarea erorilor\u201d. M\u0103surile pentru izolarea erorilor sunt protec\u021bii incrementale integrate \u00een codul de baz\u0103. Acestea \u00eempiedic\u0103 o problem\u0103 dintr-o anumit\u0103 zon\u0103 s\u0103 afecteze \u0219i alte zone \u00een care este utilizat serviciul respectiv. Pute\u021bi afla mai multe despre implementarea acestui proces \u0219i detaliile planului nostru de asigurare a continuit\u0103\u021bii serviciului\u00a0<a href=\"https:\/\/docs.microsoft.com\/microsoft-365\/enterprise\/ebcm-understanding-ebcm-with-cloud-services\" target=\"_blank\" rel=\"noopener noreferrer\">din acest document<\/a>.<\/p>\n<p>\u00a0<\/p>\n<p>Adaptarea la munca la distan\u021b\u0103 poate fi o provocare. V\u0103 \u00een\u021belegem \u0219i suntem aici pentru a v\u0103 oferi instrumentele, sfaturile \u0219i informa\u021biile de care ave\u021bi nevoie pentru ca dvs. \u0219i echipa dvs. s\u0103 face\u021bi fa\u021b\u0103 acestei provoc\u0103ri. Ne inspir\u0103 agilitatea \u0219i ingeniozitatea de care dau dovad\u0103 \u0219colile, spitalele \u0219i firmele \u00een perioada epidemiei de COVID-19 \u0219i ne angaj\u0103m s\u0103 ajut\u0103m organiza\u021biile s\u0103 p\u0103streze leg\u0103tura \u0219i s\u0103-\u0219i men\u021bin\u0103 productivitatea \u00een aceste vremuri grele.<\/p>\n<p>\u00a0<\/p>\n<h3>\u00centreb\u0103ri frecvente<\/h3>\n<p><strong>\u00ce. Ce se \u00eent\u00e2mpl\u0103 dac\u0103 cineva <a href=\"https:\/\/products.office.com\/microsoft-teams\/group-chat-software\" target=\"_blank\" rel=\"noopener noreferrer\">se conecteaz\u0103 folosind acredit\u0103rile de la serviciu sau de la \u0219coal\u0103<\/a>?<\/strong><strong><br \/>\nR.<\/strong> Dac\u0103 utilizatorul are licen\u021b\u0103 pentru Teams, se va conecta la produs. Dac\u0103 utilizatorul nu are licen\u021b\u0103 pentru Teams, se va conecta la produs \u0219i va primi automat o licen\u021b\u0103 gratuit\u0103 pentru Teams, valabil\u0103 p\u00e2n\u0103 \u00een ianuarie 2021. Aceasta include \u00eent\u00e2lniri video cu p\u00e2n\u0103 la 250 de participan\u021bi \u0219i evenimente live pentru p\u00e2n\u0103 la 10.000 de participan\u021bi, caracteristici de \u00eenregistrare \u0219i partajare a ecranului, chat \u0219i colaborare. <a href=\"https:\/\/docs.microsoft.com\/microsoftteams\/teams-exploratory\">Detalii pentru IT<\/a>.<\/p>\n<p><strong>\u00ce. Ce include versiunea gratuit\u0103 de Teams?<br \/>\nR.<\/strong> Aceast\u0103 versiune ofer\u0103 chat nelimitat, apelare audio sau video \u00eencorporat\u0103, \u00een grup sau unu-la-unu, 10 GB de spa\u021biu de stocare pentru fi\u0219ierele echipei \u0219i 2 GB de spa\u021biu de stocare pentru fi\u0219ierele personale pentru fiecare utilizator. \u00cen plus, beneficia\u021bi de colaborare \u00een timp real cu aplica\u021biile Office pentru web, inclusiv Word, Excel, PowerPoint \u0219i OneNote. Nu exist\u0103 termen de valabilitate. G\u0103si\u021bi detalii <a href=\"https:\/\/products.office.com\/microsoft-teams\/free\" target=\"_blank\" rel=\"noopener noreferrer\">aici<\/a>.<\/p>\n<p><strong>\u00ce. Exist\u0103 o limit\u0103 pentru num\u0103rul de utilizatori \u00een versiunea gratuit\u0103?<br \/>\nR.<\/strong> \u00cencep\u00e2nd din 10 martie, lans\u0103m actualiz\u0103ri pentru versiunea gratuit\u0103 de Teams, care vor ridica restric\u021biile privind limitele pentru num\u0103rul de utilizatori.<\/p>\n<p><strong>\u00ce. Pot s\u0103 planific \u00eent\u00e2lniri \u00een versiunea gratuit\u0103?<br \/>\nR.<\/strong> Pe viitor, le vom oferi utilizatorilor posibilitatea de a planifica \u00eent\u00e2lniri. \u00centre timp, pute\u021bi organiza \u00eent\u00e2lniri video \u0219i apeluri ad-hoc.<\/p>\n<p><strong>\u00ce. Cum pot administratorii IT s\u0103 acceseze Teams pentru educa\u021bie?<\/strong><br \/>\n<strong>R.<\/strong> Teams a fost mereu gratuit pentru elevi, studen\u021bi \u0219i cadre didactice ca parte din oferta pentru Office 365 A1. Accesa\u021bi serviciul <a href=\"https:\/\/www.microsoft.com\/microsoft-365\/academic\/compare-office-365-education-plans\">aici<\/a>.<\/p>\n<p><strong>\u00ce. Ave\u021bi sfaturi pentru lucrul de acas\u0103?<br \/>\nR.<\/strong> Lola Jacobson, unul dintre redactorii no\u0219tri tehnici seniori, a postat <a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-teams-blog\/4-tips-for-working-from-home-with-microsoft-teams\/ba-p\/1202083\" target=\"_blank\" rel=\"noopener noreferrer\">c\u00e2teva sfaturi de baz\u0103<\/a> s\u0103pt\u0103m\u00e2na trecut\u0103. \u0218i ieri am actualizat pagina <a href=\"https:\/\/docs.microsoft.com\/microsoftteams\/support-remote-work-with-teams\" target=\"_blank\" rel=\"noopener noreferrer\">Sus\u021bine\u021bi angaja\u021bii la distan\u021b\u0103 utiliz\u00e2nd Microsoft Teams<\/a> de pe docs.Microsoft.com. Lucr\u0103m la con\u021binut nou, a\u0219a c\u0103 fi\u021bi pe faz\u0103.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00centruc\u00e2t COVID-19 continu\u0103 s\u0103 afecteze oameni \u0219i \u021b\u0103ri la nivel mondial, echipe din \u00eentreaga lume lucreaz\u0103 la distan\u021b\u0103.\u00a0La \u00eenceputul s\u0103pt\u0103m\u00e2nii, am postat o scrisoare de la Lily Zheng, colega noastr\u0103 din Shanghai, \u00een care a descris experien\u021ba echipei ei cu lucrul \u00een Microsoft Teams pe perioada epidemiei. Exist\u0103 multe alte echipe ca a lui Lily.<\/p>\n","protected":false},"author":3368610,"featured_media":2559,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"content-type":[146],"product":[148,182],"audience":[199,193,214],"tags":[],"coauthors":[222],"class_list":["post-2557","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-type-news","product-microsoft-365","product-teams","audience-education","audience-enterprise","audience-small-business"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Angajamentul nostru fa\u021b\u0103 de clien\u021bi pe perioada pandemiei COVID-19<\/title>\n<meta name=\"description\" content=\"\u00centruc\u00e2t COVID-19 continu\u0103 s\u0103 afecteze oameni \u0219i \u021b\u0103ri la nivel mondial, angaja\u021bii din \u00eentreaga lume trec la lucrul la distan\u021b\u0103. \u0218i folosesc Microsoft Teams pentru a discuta pe chat, a organiza \u00eent\u00e2lniri, a ini\u021bia apeluri, a \u00eenv\u0103\u021ba \u0219i a colabora, totul \u00eentr-un singur loc.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Angajamentul nostru fa\u021b\u0103 de clien\u021bi pe perioada pandemiei COVID-19\" \/>\n<meta property=\"og:description\" content=\"\u00centruc\u00e2t COVID-19 continu\u0103 s\u0103 afecteze oameni \u0219i \u021b\u0103ri la nivel mondial, angaja\u021bii din \u00eentreaga lume trec la lucrul la distan\u021b\u0103. \u0218i folosesc Microsoft Teams pentru a discuta pe chat, a organiza \u00eent\u00e2lniri, a ini\u021bia apeluri, a \u00eenv\u0103\u021ba \u0219i a colabora, totul \u00eentr-un singur loc.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft 365 Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-05T20:30:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-28T18:21:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2020\/03\/COVID-19-image-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jared Spataro, Corporate Vice President for Microsoft 365\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jared Spataro, Corporate Vice President for Microsoft 365\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2020\/03\/05\/our-commitment-to-customers-during-covid-19\/\"},\"author\":[{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/author\/jaredspataro\/\",\"@type\":\"Person\",\"@name\":\"Jared Spataro, Corporate Vice President for 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