{"id":2928,"date":"2022-01-12T06:00:00","date_gmt":"2022-01-12T14:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/blog\/?p=243522"},"modified":"2022-06-28T11:21:41","modified_gmt":"2022-06-28T18:21:41","slug":"how-technology-can-help-rebuild-your-frontline-workforce","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/","title":{"rendered":"Trei moduri \u00een care tehnologia v\u0103 poate ajuta s\u0103 v\u0103 remodela\u021bi personalul din prima linie"},"content":{"rendered":"<p>Cei dou\u0103 miliarde de lucr\u0103tori din prima linie care reprezint\u0103 80% din for\u021ba de munc\u0103 din lume au suportat riscuri, epuizare \u0219i tot felul de perturb\u0103ri de-a lungul pandemiei. De la \u00eenchideri la protocoale de siguran\u021b\u0103 noi, la sarcini de lucru crescute \u0219i un inventar \u00een sc\u0103dere, lucr\u0103torii din prima linie se confrunt\u0103 \u00een mod constant cu provoc\u0103ri. Ultimele c\u00e2teva s\u0103pt\u0103m\u00e2ni au fost extrem de epuizante, deoarece lucr\u0103torii din domeniul s\u0103n\u0103t\u0103\u021bii se preg\u0103tesc pentru alt val al pandemiei, iar liniile aeriene anuleaz\u0103 un num\u0103r record de zboruri din cauza lipsei de personal. \u0218i, din p\u0103cate, pentru unii, nu pare s\u0103 vin\u0103 o vreme mai bun\u0103; 58% dintre lucr\u0103torii din prima linie cred c\u0103 stresul lor de la locul de munc\u0103 va r\u0103m\u00e2ne la fel sau se va agrava anul viitor, conform celui mai recent <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2186533\">raport special privind indicele de tendin\u021b\u0103 a muncii<\/a>.<\/p><p>Dar nu avem \u00een vedere doar dezastrele. Nu a existat niciodat\u0103 un moment mai bun (sau o nevoie mai mare) pentru noi strategii \u0219i solu\u021bii care preg\u0103teasc\u0103 lucr\u0103torii din prima linie pentru succesul pe termen lung, prioritiz\u00e2nd starea lor de bine \u0219i maximiz\u00e2ndu-le productivitatea. Organiza\u021biile de succes recunosc c\u0103 sus\u021binerea lucr\u0103torilor din prima linie este esen\u021bial\u0103 pentru rezultatul final, ceea ce creeaz\u0103 o abordare mai echilibrat\u0103 a afacerilor \u0219i rezultate mai bune. Pe baza raportului special privind indicele de tendin\u021b\u0103 a muncii, iat\u0103 trei domenii pe care se pot concentra firmele:<\/p><ol><li>Echiparea lucr\u0103torilor cu tehnologie, pentru a reduce stresul \u0219i presiunea din sistem.<\/li>\n<li>Prioritizarea \u0219i modernizarea instruirii.<\/li>\n<li>Crearea unei culturi a firmei care include lucr\u0103torii din prima linie.<\/li><\/ol><p><a href=\"https:\/\/www.microsoft.com\/microsoft-teams\/frontline-workforce\">Microsoft construie\u0219te solu\u021bii pentru a ajuta lucr\u0103torii din prima linie<\/a> s\u0103 comunice, <a href=\"https:\/\/www.microsoft.com\/microsoft-teams\/staff-scheduling-shift-management\">s\u0103 planifice ture<\/a>, s\u0103 execute activit\u0103\u021bi \u0219i <a href=\"https:\/\/www.microsoft.com\/microsoft-teams\/workforce-management-wfm\">multe altele<\/a>. Acest lucru face de mult timp parte din misiunea noastr\u0103, indiferent dac\u0103 ajut\u0103m clien\u021bi precum <a href=\"https:\/\/www.youtube.com\/watch?v=lVeYClypVQc\" target=\"_blank\" rel=\"noreferrer noopener\">Kendra Scott<\/a> s\u0103-\u0219i conecteze mai profund sediul corporativ cu lucr\u0103torii din prima linie sau cre\u0103m experien\u021be simple \u0219i integrate ale angaja\u021bilor pentru clien\u021bi <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2187595\">ca Blum<\/a>. Ast\u0103zi, odat\u0103 cu lansarea cercet\u0103rilor privind indicele de tendin\u021b\u0103 a muncii, lans\u0103m, de asemenea, noi inova\u021bii tehnologice \u0219i aprofund\u0103m parteneriatele, pentru a contribui la reducerea stresului, modernizarea instruirii \u0219i remodelarea culturii pentru cei din prima linie.<\/p><figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"fluid-iframe\" style=\"\">\n\t\t<iframe title=\"Video Player\" src=\"https:\/\/www.microsoft.com\/en-us\/videoplayer\/embed\/RWRq19\"><\/iframe>\n\t<\/div>\n<\/div><\/figure><h2 id=\"1-equip-workers-with-technology-to-reduce-stress-and-system-friction\">1. Echiparea lucr\u0103torilor cu tehnologie, pentru a reduce stresul \u0219i presiunea din sistem<\/h2><p>Datele noi arat\u0103 cre\u0219terea optimismului privind ideea ca tehnologia \u00eembun\u0103t\u0103\u021be\u0219te via\u021ba lucr\u0103torilor din prima linie. 63% dintre ei sunt \u00eenc\u00e2nta\u021bi de oportunit\u0103\u021bile de locuri de munc\u0103 pe care le creeaz\u0103 tehnologia \u0219i o plaseaz\u0103 pe locul al treilea \u00een lista de factori care ar putea reduce stresul legat de locul de munc\u0103, imediat dup\u0103 salariile mai mari \u0219i durata concediilor. \u00cen datele de productivitate Microsoft, am v\u0103zut cum pandemia a accelerat aceast\u0103 modificare \u0219i a determinat o <strong>cre\u0219tere cu 400% a utiliz\u0103rii Microsoft Teams \u00een r\u00e2ndul lucr\u0103torilor din prima linie<\/strong>, din martie 2020 p\u00e2n\u0103 \u00een noiembrie 2021.<\/p><p>Pe m\u0103sur\u0103 ce lucr\u0103torii din prima linie se confrunt\u0103 cu constr\u00e2ngeri continue din cauza penuriei de for\u021b\u0103 de munc\u0103 \u0219i a \u00eentreruperilor lan\u021bului de aprovizionare, ace\u0219tia doresc tehnologie care le economise\u0219te timp, \u00eei ajut\u0103 s\u0103 comunice mai u\u0219or \u0219i le maximizeaz\u0103 eficien\u021ba \u00een cazul activit\u0103\u021bilor repetitive.<\/p><p>Dincolo de portofoliul robust de dispozitive din <a href=\"https:\/\/insights.samsung.com\/2022\/01\/11\/how-to-improve-peer-to-peer-collaboration-among-associates-in-retail\/\">parteneriatul nostru cu Samsung<\/a>, ast\u0103zi ne aprofund\u0103m parteneriatul strategic cu <a href=\"https:\/\/www.zebra.com\/us\/en\/blog\/posts\/2022\/using-microsoft-teams-walkie-talkie-app-on-zebra-android-devices.html\" target=\"_blank\" rel=\"noreferrer noopener\">Zebra Technologies<\/a>.<strong> Anun\u021b\u0103m disponibilitatea general\u0103<\/strong> <strong>a aplica\u021biei Walkie Talkie \u00een Teams pe o gam\u0103 larg\u0103 de dispozitive mobile Zebra,<\/strong> cum ar fi seria TC robust\u0103, de luat oriunde, seria EC elegant\u0103 \u0219i orientat\u0103 spre client sau dispozitivele perfecte de scanare din seria MC. Colaborarea aduce func\u021bionalitatea Walkie Talkie digital\u0103 din Teams cu un buton \u201eap\u0103sa\u021bi pentru a vorbi\u201d (push-to-talk - PTT) dedicat pe dispozitivele Zebra, astfel \u00eenc\u00e2t lucr\u0103torii din prima linie s\u0103 se poat\u0103 bucura de comunicare clar\u0103, instantanee \u0219i securizat\u0103 la \u00eendem\u00e2na lor. <strong>Walkie Talkie este acum disponibil \u0219i pe toate dispozitivele mobile iOS, cum ar fi iPhone \u0219i iPad, pe l\u00e2ng\u0103 dispozitivele mobile Android<\/strong>.<\/p><p><em>\u201eCu acest parteneriat, suntem \u00eenc\u00e2nta\u021bi s\u0103 le oferim lucr\u0103torilor din prima linie capacitatea de a utiliza aceste dispozitive pentru a comunica, a colabora \u0219i a r\u0103m\u00e2ne productivi \u00een orice condi\u021bii.\u201d<\/em> \u2013 Anders Gustafsson, director executiv (CEO), Zebra Technologies.<\/p><figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Walkie-talkie-on-Zebra-image-CORRECT.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Walkie-talkie-on-Zebra-image-CORRECT.png\" alt=\"Captur\u0103 de ecran cu func\u021bionalitatea walkie talkie din Zebra, cu butonul PTT \u00eencorporat pentru utilizare cu Microsoft Teams\" class=\"wp-image-243906\"><\/img><\/a><\/figure><p>Func\u021bionalitatea Walkie Talkie integrat\u0103 pe dispozitive Zebra \u0219i iOS este acum disponibil\u0103 la scar\u0103 larg\u0103.<\/p><p>Dat\u0103 fiind penuria continu\u0103 de for\u021b\u0103 de munc\u0103 din majoritatea domeniilor, presiunile legate de planificarea turelor au f\u0103cut ca echipele s\u0103 nu acopere doar turele ca de obicei, ci \u0219i s\u0103 fac\u0103 acest lucru cu mai pu\u021bine persoane. C\u00e2nd au fost \u00eentreba\u021bi ce solu\u021bii tehnologice ar putea reduce stresul la locul de munc\u0103, prima alegere a utilizatorilor a fost planificarea echipelor (37%).<\/p><p>Pentru a continua s\u0103 le oferim lucr\u0103torilor flexibilitatea de a-\u0219i controla programul \u00een propriul mod, ast\u0103zi anun\u021b\u0103m disponibilitatea general\u0103 a <a href=\"https:\/\/connect.zebra.com\/microsoft-connectors\"><strong>conectorului Reflexis Shifts pentru Teams<\/strong><\/a><strong> care se integreaz\u0103 cu Reflexis Workforce Scheduler (RWS) <\/strong>pentru a crea o sincronizare perfect\u0103, \u00een timp real, pentru vizualizarea, atribuirea \u0219i gestionarea solicit\u0103rilor de ture. Ca solu\u021bie de top pentru gestionarea for\u021bei de munc\u0103, RWS ofer\u0103 o gestionare \u021bintit\u0103 \u0219i flexibil\u0103 a planific\u0103rii. \u00cempreun\u0103 cu Teams, RWS sus\u021bine autonomia lucr\u0103torilor, ofer\u0103 o planificare optimizat\u0103 \u0219i ofer\u0103 organiza\u021biilor o nou\u0103 oportunitate de a le furniza lucr\u0103torilor din prima linie acces la programele lor \u00eentr-un mod unitar \u0219i flexibil.\u00a0<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Reflexis-Shifts.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Reflexis-Shifts-1024x872.png\" alt=\"Un ecran de tablet\u0103 al sistemului Zebra Reflexis Workforce Management \u0219i un dispozitiv mobil cu Ture din Teams pe un dispozitiv Zebra, afi\u0219\u00e2nd acelea\u0219i informa\u021bii despre schimbul de ture pe ambele dispozitive. \" class=\"wp-image-243570\"><\/img><\/a><\/figure><p>Conectorul Reflexis Shifts pentru Teams va fi disponibil la scar\u0103 larg\u0103 \u00een ianuarie 2022.<\/p><p>Alt\u0103 solu\u021bie dintre cele cinci solu\u021bii tehnologice principale despre care se crede c\u0103 reduce stresul din prima linie este gestionarea rezerv\u0103rilor, care s-a confruntat cu transform\u0103ri uria\u0219e pe m\u0103sur\u0103 ce tot mai multe rezerv\u0103ri \u00een persoan\u0103 au devenit virtuale. Acum, lucr\u0103torii <strong>pot avea o imagine cuprinz\u0103toare a rezerv\u0103rilor virtuale \u00eentr-o singur\u0103 loca\u021bie<\/strong>, inclusiv actualiz\u0103ri \u00een timp real privind timpul de a\u0219teptare, cozile, rezerv\u0103rile pierdute\u00a0\u0219i\u00a0\u00eent\u00e2rzierile personalului,\u00a0pentru a crea o experien\u021b\u0103 de prim\u0103 clas\u0103 pentru clien\u021bi \u0219i pacien\u021bi.\u00a0<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/virtualvisits.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/virtualvisits-1024x875.png\" alt=\"O tablet\u0103 care afi\u0219eaz\u0103 vizite virtuale programate \u00een coad\u0103, permi\u021b\u00e2ndu-i unui lucr\u0103tor s\u0103 vad\u0103 \u00eentr-o singur\u0103 loca\u021bie toate rezerv\u0103rile virtuale \u0219i detaliile complexe, cum ar fi timpul de a\u0219teptare \u0219i accesul pentru a trimite mementouri prin SMS. De asemenea, un dispozitiv mobil care afi\u0219eaz\u0103 o \u00eent\u00e2lnire Teams utilizat\u0103 pentru o consultare virtual\u0103 cu un magazin de v\u00e2nzare cu am\u0103nuntul.\" class=\"wp-image-243597\"><\/img><\/a><\/figure><p>A\u0219ezarea \u00een coad\u0103 \u00een vizitele virtuale va fi disponibil\u0103 la scar\u0103 larg\u0103 \u00een ianuarie 2022.<\/p><p>\u00cen plus, pentru a le permite lucr\u0103torilor s\u0103 r\u0103m\u00e2n\u0103 \u00een fluxul de lucru \u0219i s\u0103 reduc\u0103 stresul legat de actualiz\u0103rile legate de aprobare, integr\u0103m aplica\u021bia Aprob\u0103ri direct \u00een procesele industriale pe care se bazeaz\u0103 lucr\u0103torii din prima linie. Acum, lucr\u0103torii pot <strong>s\u0103 gestioneze \u0219i s\u0103 solicite aprob\u0103ri \u00een linia lor de activitate cu controalele cadrului de componente Power Apps (PCF), precum \u0219i s\u0103 solicite detalii cum ar fi comentariile obligatorii sau aprob\u0103rile de grup<\/strong> pentru a se asigura c\u0103 aprob\u0103rile \u0219i procesele care depind de ele ruleaz\u0103 f\u0103r\u0103 probleme.<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/approvals-wPCF.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/approvals-wPCF-1024x905.png\" alt=\"O tablet\u0103 care afi\u0219eaz\u0103 Aprob\u0103rile integrate \u00eentr-o linie de activitate Power App pentru reduceri \u0219i dou\u0103 ecrane mobile, unul afi\u0219\u00e2nd comentariile obligatorii necesare pentru remiterea aprob\u0103rii \u0219i cel\u0103lalt afi\u0219\u00e2nd aprob\u0103rile de grup.\" class=\"wp-image-243606\"><\/img><\/a><\/figure><p>Comentariile obligatorii privind aprob\u0103rile vor fi disponibile la scar\u0103 larg\u0103 luna aceasta, iar controalele PCF \u0219i aprob\u0103rile de grup vor fi disponibile \u00een februarie 2022.<\/p><p>\u00cen sf\u00e2r\u0219it, suita noastr\u0103 de solu\u021bii de gestionare a identit\u0103\u021bii \u0219i a punctelor finale v\u0103 poate ajuta s\u0103 elimina\u021bi stresul partaj\u0103rii unui dispozitiv \u00een prima linie. Pe l\u00e2ng\u0103 utilizarea unei h\u0103r\u021bi pe platform\u0103 GPS pentru a g\u0103si un dispozitiv r\u0103t\u0103cit cu Microsoft Endpoint Manager, <a href=\"https:\/\/aka.ms\/Blog\/MEMforFrontline\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>departamentul de IT va putea declan\u0219a \u00een cur\u00e2nd o notificare audio<\/strong><\/a><strong> pentru a ajuta lucr\u0103torii din prima linie s\u0103 \u00ee\u0219i g\u0103seasc\u0103 cu u\u0219urin\u021b\u0103 dispozitivele r\u0103t\u0103cite<\/strong>. \u00cen plus, atunci c\u00e2nd dispozitivele sunt \u00eenscrise \u00een modul dispozitiv partajat prin Microsoft Azure Active Directory (Azure AD), lucr\u0103torii se pot deconecta cu u\u0219urin\u021b\u0103 de la toate aplica\u021biile acceptate, cum ar fi Teams \u0219i ecranul de pornire gestionat, precum \u0219i <a href=\"https:\/\/techcommunity.microsoft.com\/t5\/intune-customer-success\/endpoint-manager-supports-sign-out-for-apps-not-optimized-with\/ba-p\/3034398\" target=\"_blank\" rel=\"noreferrer noopener\">alte aplica\u021bii<\/a>, precum Workday, cu o singur\u0103 atingere pe dispozitivele Android, pentru a fi preg\u0103tite \u0219i conforme pentru urm\u0103torul lucr\u0103tor.<\/p><h2 id=\"2-prioritize-and-modernize-training\">2. Prioritizarea \u0219i modernizarea instruirii<\/h2><p>\u00cen timp ce datele arat\u0103 un plus de optimism din partea lucr\u0103torilor din prima linie cu privire la capacitatea tehnologiei de a \u00eembun\u0103t\u0103\u021bi via\u021ba la locul de munc\u0103, mai mult de 50% dintre cei intervieva\u021bi spun c\u0103 firma lor nu a furnizat instruirea necesar\u0103 pentru a-\u0219i face treaba \u00een mod eficient. Lucr\u0103torii din prima linie sunt ner\u0103bd\u0103tori s\u0103 se instruiasc\u0103, iar firmele vor trebui s\u0103 acorde prioritate ini\u021biativelor de instruire \u0219i s\u0103 se asigure c\u0103 acestea sunt accesibile pentru toate persoanele din organiza\u021bie. Cu instrumentele necesare pentru ini\u021bierea noilor coechipieri considerate a doua cea mai important\u0103 tehnologie pentru a-i ajuta pe lucr\u0103torii din prima linie cu stresul de la locul de munc\u0103, acest lucru este deosebit de important, deoarece personalul angajat continu\u0103 s\u0103 fluctueze.<\/p><p>Microsoft Viva Learning le permite angaja\u021bilor din prima linie s\u0103 descopere, s\u0103 acceseze, s\u0103 partajeze \u0219i s\u0103 urm\u0103reasc\u0103 con\u021binut de \u00eenv\u0103\u021bare direct din Teams. Firmele pot men\u021bine \u00eentreaga for\u021b\u0103 de munc\u0103 la zi \u0219i pot ini\u021bia rapid noii angaja\u021bi cu privire la instruire, politici \u0219i \u00eenv\u0103\u021bare general\u0103, folosind cele mai recente integr\u0103ri ale sistemului de gestionare a \u00eenv\u0103\u021b\u0103rii (LMS). <strong>Caracteristica de atribuire LMS le permite angaja\u021bilor corporativi s\u0103 atribuie cursuri de instruire \u0219i lec\u021bii<\/strong> din solu\u021bii partenere, cum ar fi SAP SuccessFactors, Cornerstone OnDemand \u0219i Saba Cloud, pentru a le permite angaja\u021bilor s\u0103 acceseze cu u\u0219urin\u021b\u0103 aceste lec\u021bii atribuite pe orice dispozitiv, prin Teams.<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/LMS-assign-learning.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/LMS-assign-learning-1024x885.png\" alt=\"O tablet\u0103 Viva Learning care afi\u0219eaz\u0103 ecranul de pornire \u0219i dou\u0103 dispozitive mobile care afi\u0219eaz\u0103 versiunea mobil\u0103 de &#x201C;Atribuite dvs.&#x201D; \u0219i un clic care conduce spre materialele de instruire atribuite, pentru mai multe detalii.\" class=\"wp-image-243615\"><\/img><\/a><\/figure><p>Caracteristica de atribuire a sistemului de gestionare a \u00eenv\u0103\u021b\u0103rii va fi disponibil\u0103 la scar\u0103 larg\u0103 \u00een ianuarie 2022.<\/p><p>\u00cen plus, <strong>noile parteneriate cu<\/strong> <strong>furnizori de instruire <a href=\"https:\/\/www.edcast.com\/corp\/edcast-partners-and-integrates-with-microsoft-viva-learning\/\" target=\"_blank\" rel=\"noreferrer noopener\">ca EdCast<\/a> <a href=\"https:\/\/www.opensesame.com\/site\/blog\/opensesame-integrates-with-microsoft-viva-to-bring-learning-into-the-flow-of-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u0219i OpenSesame<\/a>,<\/strong> se vor al\u0103tura partenerilor existen\u021bi, cum ar fi Go1 \u0219i Coursera, pentru a oferi lucr\u0103torilor din prima linie un con\u021binut de \u00eenv\u0103\u021bare vast \u0219i profund. Aceast\u0103 bibliotec\u0103 extins\u0103 de con\u021binut de la parteneri, \u00eempreun\u0103 cu orice con\u021binut de \u00eenv\u0103\u021bare creat de organiza\u021bie prin integrarea SharePoint, \u00eei vor ajuta pe lucr\u0103torii din prima linie s\u0103 se instruiasc\u0103 \u0219i s\u0103 deprind\u0103 con\u021binut de \u00eenv\u0103\u021bare relevant, pe mobil, pe tablet\u0103 sau pe desktop.<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/edcast-and-opensesame.jpg\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/edcast-and-opensesame-1024x535.jpg\" alt=\"Dou\u0103 tablete care afi\u0219eaz\u0103 Viva Learning, cu accent pe furnizorii de con\u021binut Ed Cast \u0219i Open Sesame.\" class=\"wp-image-243720\"><\/img><\/a><\/figure><blockquote class=\"wp-block-quote\"><p>EdCast va fi disponibil la scar\u0103 larg\u0103 \u00een ianuarie 2022, iar OpenSesame va fi disponibil \u00een februarie 2022.<\/p>\n<p><em>\u201eSuntem \u00eenc\u00e2nta\u021bi s\u0103 continu\u0103m parteneriatul cu Microsoft \u0219i s\u0103 extindem valoarea Viva Learning, oferind organiza\u021biilor toate smartcardurile, c\u0103ile \u0219i parcursurile EdCast pentru competen\u021be de partajare, marcare \u0219i integrare \u00een parcursuri de \u00eenv\u0103\u021bare mai ample.\u201d<\/em> \u2013 Karl Mehta, director general, EdCast. <\/p><\/blockquote><blockquote class=\"wp-block-quote\"><p><em>\u201eParteneriatul nostru cu Microsoft Viva Learning le permite firmelor s\u0103 organizeze lista perfect\u0103 de cursuri pentru fiecare cursant, totul \u00een fluxul de lucru.\u201d<\/em> \u2013 Don Spear, CEO \u0219i cofondator, OpenSesame. <\/p><\/blockquote><h2 id=\"3-build-company-culture-that-includes-the-frontline\">3. Crearea unei culturi a firmei care include lucr\u0103torii din prima linie<\/h2><p>O cultur\u0103 puternic\u0103 este adesea ceea ce separ\u0103 firmele de succes de restul, av\u00e2nd impact nu doar asupra performan\u021bei afacerii, ci \u0219i asupra motiv\u0103rii, re\u021binerii \u0219i atragerii celor mai bune persoane \u00eentr-o organiza\u021bie. Dar cultura firmei nu se transmite p\u00e2n\u0103 \u00een prima linie. Lucr\u0103torii din prima linie men\u021bioneaz\u0103 o deconectare a culturii \u0219i comunic\u0103rii de la conducere; 68% dintre managerii din prima linie spun c\u0103 liderii nu acord\u0103 prioritate construirii unei culturi a muncii, iar 63% dintre lucr\u0103torii din prima linie men\u021bioneaz\u0103 c\u0103 mesajele de la conducere se pierd adesea \u0219i nu ajung la ei.<\/p><p>Tehnologii precum Microsoft Viva Connections pot crea o punte peste aceast\u0103 discrepan\u021b\u0103 \u00een cultur\u0103 \u0219i comunicare, permi\u021b\u00e2nd conducerii s\u0103 partajeze mesaje, actualiz\u0103ri ale firmei \u0219i felicit\u0103ri lucr\u0103torilor din prima linie, oferindu-le \u00een acela\u0219i timp posibilitatea de a \u00eemp\u0103rt\u0103\u0219i la r\u00e2ndul lor idei \u0219i g\u00e2nduri. Acum, cu <strong><a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-viva-blog\/viva-connections-mobile-and-new-partner-integrations-are-now\/ba-p\/2932217\" target=\"_blank\" rel=\"noreferrer noopener\">noii parteneri strategici ai Viva Connections, Workday \u0219i Espressive<\/a>,\u00a0lucr\u0103torii pot accesa cu u\u0219urin\u021b\u0103 resurse \u0219i ac\u021biuni importante ale firmei \u00eentr-o singur\u0103 loca\u021bie.<\/strong><\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><a href=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Viva-Connections-01.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Viva-Connections-01.png\" alt=\"Un dispozitiv mobil care afi\u0219eaz\u0103 Viva Connections cu noile fi\u0219e de tablou de bord ale partenerilor pentru Workday \u0219i Espressive Barista. \" class=\"wp-image-243630\"><\/img><\/a><\/figure><\/div><p>Espressive va fi disponibil \u00een februarie, iar fi\u0219a Workday \u00een anul calendaristic 2022 \u00een Viva Connections<\/p><p>Clien\u021bii comuni vor putea valorifica puterea Workday direct \u00een Viva Connections, promov\u00e2nd experien\u021ba pentru ca angaja\u021bii s\u0103 acceseze detaliile \u0219i ac\u021biunile Workday atunci c\u00e2nd \u0219i acolo unde lucreaz\u0103 \u00een mod natural, f\u0103r\u0103 a fi necesar s\u0103 p\u0103r\u0103seasc\u0103 Teams. Utiliz\u00e2nd capacit\u0103\u021bile de autoservire ale angaja\u021bilor din Workday, cum ar fi experien\u021ba inteligent\u0103 de pontaj, un lucr\u0103tor din prima linie poate fi notificat c\u0103 pauza este aproape gata \u0219i, cu o singur\u0103 atingere, poate ponta din nou de pe dispozitivul mobil.<\/p><p>Espressive ofer\u0103 un singur loc \u00een care angaja\u021bii pot ob\u021bine ajutor auto-asistat imediat, personalizat, \u00een nou\u0103 limbi, de la 14 departamente de \u00eentreprindere (cum ar fi IT, Resurse umane \u0219i Salarii), prin Viva Connections, cu solicit\u0103ri \u0219i probleme \u00een a\u0219teptare accesibile prin fi\u0219ele tabloului de bord. Espressive Barista este un agent de asisten\u021b\u0103 virtual\u0103 (VSA) bazat pe inteligen\u021b\u0103 artificial\u0103 care automatizeaz\u0103 rezolvarea \u00eentreb\u0103rilor, problemelor \u0219i solicit\u0103rilor angaja\u021bilor cu r\u0103spunsuri personalizate, astfel \u00eenc\u00e2t lucr\u0103torii s\u0103 primeasc\u0103 r\u0103spunsurile de care au nevoie.<\/p><h2 id=\"looking-forward\">\u00cen viitor<\/h2><p>O prim\u0103 linie puternic\u0103 \u00eenseamn\u0103 un rezultat final mai bun. De la planificarea \u0219i ini\u021bierea echipelor p\u00e2n\u0103 la automatizarea activit\u0103\u021bilor \u0219i gestionarea rezerv\u0103rilor, firmele pot reduce efortul zilnic al lucr\u0103torilor din prima linie furniz\u00e2nd instrumentele tehnologice potrivite \u0219i cre\u00e2nd o cultur\u0103 puternic\u0103 a firmei. Solu\u021biile potrivite nu doar c\u0103 maximizeaz\u0103 productivitatea lucr\u0103torilor din prima linie, ci creeaz\u0103 \u0219i un sentiment unitar al culturii care duce la re\u021binere mai puternic\u0103, interac\u021biuni mai bune cu clien\u021bii \u0219i aliniere mai profund\u0103 la misiunile firmei.<\/p><p>La Microsoft, \u00een parteneriat cu liderii din domeniu, continu\u0103m s\u0103 inov\u0103m \u00een jurul solu\u021biilor care contribuie la reducerea stresului, la modernizarea instruirii \u0219i la remodelarea culturii pentru cei din prima linie. Pentru mai multe informa\u021bii despre oportunit\u0103\u021bile de a sus\u021bine lucr\u0103torii din prima linie, citi\u021bi \u00eentregul <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2186533\">raport special privind indicele de tendin\u021b\u0103 a muncii<\/a>. Consulta\u021bi <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2189018\">Prezentarea<\/a> \u0219i noua noastr\u0103 <a href=\"https:\/\/www.youtube.com\/watch?v=9dG_2mHD0G0\" target=\"_blank\" rel=\"noreferrer noopener\">prezentare Mechanics<\/a> pentru o privire mai atent\u0103 asupra noilor inova\u021bii de produs Microsoft 365 \u00een sprijinul lucr\u0103torilor din prima linie.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cei dou\u0103 miliarde de lucr\u0103tori din prima linie care reprezint\u0103 80% din for\u021ba de munc\u0103 din lume au suportat riscuri, epuizare \u0219i tot felul de perturb\u0103ri de-a lungul pandemiei. De la \u00eenchideri la protocoale de siguran\u021b\u0103 noi, la sarcini de lucru crescute \u0219i un inventar \u00een sc\u0103dere, lucr\u0103torii din prima linie se confrunt\u0103 \u00een mod constant cu provoc\u0103ri. Ast\u0103zi lans\u0103m un set de inova\u021bii \u0219i parteneriate tehnologice pentru a reduce stresul lucr\u0103torilor din prima linie \u0219i a sus\u021bine modul \u00een care lucreaz\u0103 \u0219i interac\u021bioneaz\u0103.<\/p>\n","protected":false},"author":3368735,"featured_media":2931,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"content-type":[146],"product":[148,167,172,178,182,185],"audience":[193,202],"tags":[233,223],"coauthors":[227],"class_list":["post-2928","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-type-news","product-microsoft-365","product-mobile-apps","product-power-apps","product-sharepoint","product-teams","product-viva","audience-enterprise","audience-frontline","tag-mac","tag-work-trend-index"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Trei moduri \u00een care tehnologia v\u0103 poate ajuta s\u0103 v\u0103 remodela\u021bi personalul din prima linie<\/title>\n<meta name=\"description\" content=\"Cei dou\u0103 miliarde de lucr\u0103tori din prima linie care reprezint\u0103 80% din for\u021ba de munc\u0103 din lume au suportat riscuri, epuizare \u0219i tot felul de perturb\u0103ri de-a lungul pandemiei. De la \u00eenchideri la protocoale de siguran\u021b\u0103 noi, la sarcini de lucru crescute \u0219i un inventar \u00een sc\u0103dere, lucr\u0103torii din prima linie se confrunt\u0103 \u00een mod constant cu provoc\u0103ri. Ast\u0103zi lans\u0103m un set de inova\u021bii \u0219i parteneriate tehnologice pentru a reduce stresul lucr\u0103torilor din prima linie \u0219i a sus\u021bine modul \u00een care lucreaz\u0103 \u0219i interac\u021bioneaz\u0103.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 ways technology can help rebuild your frontline workforce - Microsoft 365 Blog\" \/>\n<meta property=\"og:description\" content=\"Cei dou\u0103 miliarde de lucr\u0103tori din prima linie care reprezint\u0103 80% din for\u021ba de munc\u0103 din lume au suportat riscuri, epuizare \u0219i tot felul de perturb\u0103ri de-a lungul pandemiei. De la \u00eenchideri la protocoale de siguran\u021b\u0103 noi, la sarcini de lucru crescute \u0219i un inventar \u00een sc\u0103dere, lucr\u0103torii din prima linie se confrunt\u0103 \u00een mod constant cu provoc\u0103ri. Ast\u0103zi lans\u0103m un set de inova\u021bii \u0219i parteneriate tehnologice pentru a reduce stresul lucr\u0103torilor din prima linie \u0219i a sus\u021bine modul \u00een care lucreaz\u0103 \u0219i interac\u021bioneaz\u0103.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft 365 Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-12T14:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-28T18:21:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/HRC20_hybridWorkplace_080.png\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Emma Williams\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Emma Williams\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/\"},\"author\":[{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/author\/emmawilliams\/\",\"@type\":\"Person\",\"@name\":\"Emma Williams\"}],\"headline\":\"Trei moduri \u00een care tehnologia v\u0103 poate ajuta s\u0103 v\u0103 remodela\u021bi personalul din prima linie\",\"datePublished\":\"2022-01-12T14:00:00+00:00\",\"dateModified\":\"2022-06-28T18:21:41+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/\"},\"wordCount\":1829,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/wp-content\/uploads\/sites\/53\/2022\/03\/HRC20_hybridWorkplace_080-1200x600-1.png\",\"keywords\":[\"Mac\",\"Work Trend Index\"],\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/\",\"url\":\"https:\/\/www.microsoft.com\/ro-ro\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/\",\"name\":\"3 ways technology can help rebuild your frontline workforce - 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