{"id":2698,"date":"2019-12-03T09:00:15","date_gmt":"2019-12-03T17:00:15","guid":{"rendered":"https:\/\/www.microsoft.com\/sk-sk\/2019\/12\/03\/quantifying-impact-technology-it-process-employee-experience\/"},"modified":"2022-06-28T11:24:08","modified_gmt":"2022-06-28T18:24:08","slug":"quantifying-impact-technology-it-process-employee-experience","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/2019\/12\/03\/quantifying-impact-technology-it-process-employee-experience\/","title":{"rendered":"Prieskum: Konkr\u00e9tny sp\u00f4sob merania vplyvu IT na pracovn\u00e9 prostredie zamestnancov"},"content":{"rendered":"
Ve\u013ea sa pop\u00edsalo o\u00a0tom, \u017ee obrovsk\u00e1 zmena v\u00a0spolo\u010dnosti Microsoft, ktor\u00e1 sa udiala pod veden\u00edm Satyu Nadellu, je v\u00fdsledkom kult\u00farnej zmeny. Ke\u010f analyzujeme faktory, ktor\u00e9 sa podie\u013eaj\u00fa na vytv\u00e1ran\u00ed firemnej kult\u00fary, a\u00a0za\u010dneme h\u013eada\u0165 sp\u00f4soby, ako podpori\u0165 ostatn\u00e9 organiz\u00e1cie, ktor\u00e9 tie\u017e prech\u00e1dzaj\u00fa zmenami, zist\u00edme, \u017ee IT m\u00e1 obrovsk\u00e9 mno\u017estvo pr\u00edle\u017eitost\u00ed, ako pozit\u00edvne vpl\u00fdva\u0165 na n\u00e1ladu a\u00a0lojalitu zamestnancov. Oba tieto \u010dinitele s\u00fa pritom d\u00f4le\u017eit\u00fdmi s\u00fa\u010das\u0165ami kult\u00farnej transform\u00e1cie akejko\u013evek organiz\u00e1cie.<\/p>\n
Zlep\u0161ovanie n\u00e1lady a\u00a0lojality zamestnancov je tie\u017e d\u00f4le\u017eit\u00fdm sp\u00f4sobom, ako m\u00f4\u017ee organiz\u00e1cia pril\u00e1ka\u0165 jedine\u010dn\u00e9 talenty. Ke\u010f \u013eudia pracuj\u00fa na modernom pracovisku, ktor\u00e9 je prepojen\u00e9, flexibiln\u00e9 a\u00a0podporuje ich v\u00a0pr\u00e1ci, vysiela to jasn\u00fd sign\u00e1l, \u017ee si ich v\u00e1\u017eia a\u00a0\u017ee pracuj\u00fa pre organiz\u00e1ciu, ktor\u00e1 h\u013ead\u00ed do bud\u00facnosti.<\/p>\n
Rozv\u00edjanie a\u00a0pozit\u00edvne posil\u0148ovanie t\u00fdchto atrib\u00fatov medzi pracovn\u00edkmi je samozrejme cenn\u00e9, ale na to, aby tieto zmeny bolo mo\u017en\u00e9 replikova\u0165 a\u00a0uplatni\u0165 u\u00a0na\u0161ich z\u00e1kazn\u00edkov na celom svete, sa mus\u00edme problematike venova\u0165 a\u00a0kvantifikova\u0165 ju. \u00dazko sme spolupracovali<\/a> so spolo\u010dnos\u0165ou Qualtrics, ktor\u00e1 m\u00e1 popredn\u00e9 postavenie v\u00a0oblasti riadenia pracovn\u00e9ho prostredia, preto\u017ee podrobne \u0161tudovala, ako to urobi\u0165.<\/p>\n Toto sme sa nau\u010dili.<\/p>\n Ur\u010dite to nie je ni\u010d prevratn\u00e9, ak povieme, \u017ee niektor\u00e9 z\u00a0najpokro\u010dilej\u0161\u00edch n\u00e1strojov na podporu produktivity a\u00a0mo\u017enost\u00ed zamestnancov s\u00fa s\u00fa\u010das\u0165ou slu\u017eby Microsoft 365<\/strong><\/a>. T\u00e1to platforma umo\u017e\u0148uje pou\u017e\u00edvate\u013eom pracova\u0165 odkia\u013eko\u013evek zo v\u0161etk\u00fdch zariaden\u00ed a\u00a0bola vytvoren\u00e1 tak, aby splnila \u010di dokonca prevy\u0161ovala potreby a\u00a0o\u010dak\u00e1vania pou\u017e\u00edvate\u013eov, IT a\u00a0bezpe\u010dnostn\u00e9ho oddelenia. Preto predstavuje vysok\u00fa hodnotu pre ka\u017ed\u00e9ho \u00fa\u010dastn\u00edka vo va\u0161ej organiz\u00e1cii. S\u00a0rados\u0165ou o\u00a0slu\u017ebe Microsoft 365 poviem, \u017ee ju maj\u00fa radi pou\u017e\u00edvatelia aj IT oddelenia a\u00a0v\u0161etci jej d\u00f4veruj\u00fa<\/em>.<\/p>\n Chceli sme, aby ste mohli vyu\u017ei\u0165 hodnotu slu\u017eby Microsoft 365 naozaj naplno, preto sme spolupracovali s\u00a0organiz\u00e1ciami, ktor\u00fdm sme pom\u00e1hali modernizova\u0165 pracovisko nasaden\u00edm slu\u017eby Microsoft 365 prostredn\u00edctvom na\u0161ej slu\u017eby Microsoft Managed Desktop<\/a>. V\u00a0slu\u017ebe Microsoft Managed Desktop spravujeme po\u010d\u00edta\u010de v\u00a0mene z\u00e1kazn\u00edkov<\/a>, ktor\u00ed pou\u017e\u00edvaj\u00fa slu\u017ebu Microsoft 365 ako z\u00e1kladn\u00fd kame\u0148 produktivity\/riadenia\/zabezpe\u010denia. Je tomuto nastaveniu hovor\u00edm \u201eNat\u00edvna slu\u017eba Microsoft 365\u201c.<\/p>\n PC s\u00a0nat\u00edvnou slu\u017ebou Microsoft 365:<\/strong><\/p>\n V\u00fdsledok mo\u017eno vidie\u0165 v\u00a0tomto videu, ktor\u00e9 by som ozna\u010dil za \u201enajnudnej\u0161iu uk\u00e1\u017eku na svete<\/a>\u201c. Mysl\u00edm, \u017ee budete prekvapen\u00ed<\/a>.<\/p>\n Pre t\u00fdchto z\u00e1kazn\u00edkov sme nasadili Microsoft Managed Desktop na z\u00e1kladnej \u00farovni a\u00a0nastavili skupinu polit\u00edk na spravovanie a\u00a0zabezpe\u010denie prostredia. Slu\u017eba Microsoft Managed Desktop vyu\u017e\u00edva vstavan\u00e9 mo\u017enosti slu\u017eby Microsoft 365. Pova\u017eujeme ju za najvy\u0161\u0161\u00ed \u0161tandard v\u00a0ot\u00e1zke architekt\u00farneho pr\u00edstupu, po\u017eadovan\u00fdch polit\u00edk potrebn\u00fdch na zabezpe\u010denie zariaden\u00ed a\u00a0sp\u00f4sobov, ktor\u00fdmi by pod\u013ea n\u00e1s mali by\u0165 po\u010d\u00edta\u010de nasadzovan\u00e9, spravovan\u00e9 a\u00a0prev\u00e1dzkovan\u00e9, ak maj\u00fa prekra\u010dova\u0165 o\u010dak\u00e1vania pou\u017e\u00edvate\u013eov aj IT oddelenia.<\/p>\n Postupne ako tieto po\u010diato\u010dn\u00e9 organiz\u00e1cie prech\u00e1dzali na slu\u017ebu Microsoft Managed Desktop, z\u00edskali sme zauj\u00edmav\u00fa pr\u00edle\u017eitos\u0165 spolupracova\u0165 s\u00a0nieko\u013ek\u00fdmi organiz\u00e1ciami na meran\u00ed a\u00a0konkr\u00e9tnom kvantifikovan\u00ed rozdielov v\u00a0n\u00e1lade medzi zamestnancami s\u00a0modern\u00fdm pracoviskom a\u00a0t\u00fdmi, ktor\u00ed pou\u017e\u00edvaj\u00fa nat\u00edvne prostredie slu\u017eby Microsoft 365 poskytovan\u00e9 cez Microsoft Managed Desktop. Ak vezmeme do \u00favahy desiatky premenn\u00fdch, vplyv a\u00a0v\u00fdsledky tejto \u0161t\u00fadie boli p\u00f4sobiv\u00e9.<\/p>\n Jedna z\u00a0najd\u00f4le\u017eitej\u0161\u00edch vec\u00ed, ktor\u00e9 sme sa nau\u010dili, s\u00favisela s\u00a0reakciou na zmeny v\u00a0technol\u00f3gi\u00e1ch. Porovn\u00e1vali sme dve kontroln\u00e9 skupiny.<\/a> Zariadenia s\u00a0nat\u00edvnou slu\u017ebou Microsoft 365 (spravovan\u00e9 cez slu\u017ebu Microsoft Managed Desktop) mali o 85 percent r\u00fdchlej\u0161\u00ed<\/strong> \u010das spustenia, dalo sa v\u00a0nich okam\u017eite pokra\u010dova\u0165 v\u00a0pr\u00e1ci<\/a>, mali dvakr\u00e1t dlh\u0161iu v\u00fddr\u017e bat\u00e9rie<\/strong> a\u00a0vyskytovalo sa v\u00a0nich o 85 percent menej zlyhan\u00ed<\/strong>. Pou\u017e\u00edvatelia t\u00fdchto zariaden\u00ed s\u00a0nat\u00edvnou slu\u017ebou Microsoft 365 spravovan\u00fdch cez Microsoft Managed Desktop jednozna\u010dne<\/em> zaznamenali tieto zlep\u0161enia<\/a>:<\/p>\n <\/a><\/p>\n Skuto\u010dnou ot\u00e1zkou v\u0161ak zost\u00e1va, ak\u00fd vplyv m\u00e1 tento typ zmeny technol\u00f3gi\u00ed na n\u00e1ladu a\u00a0lojalitu zamestnancov<\/a>. T\u00e1to ot\u00e1zka patr\u00ed do oblasti, v\u00a0ktorej odborn\u00e9 znalosti spolo\u010dnosti Qualtrics v\u00a0ot\u00e1zkach merania, anal\u00fdzy a\u00a0pochopenia sk\u00fasenost\u00ed zamestnancov zistili zauj\u00edmav\u00e9 \u00fadaje, ktor\u00e9 odha\u013euj\u00fa, ako v\u00fdznamn\u00fd tento vplyv je.<\/p>\n Ni\u017e\u0161ie je str\u00e1nka, ktor\u00fa som zobral priamo zo spr\u00e1vy, ktor\u00fa n\u00e1m poskytli:<\/p>\n <\/a><\/p>\n Miera, ktor\u00fa osobne pova\u017eujem za najviac p\u00f4sobiv\u00fa, s\u00favis\u00ed s\u00a0t\u00fdm, o\u00a0ko\u013eko viac sa t\u00edto zamestnanci c\u00edtia by\u0165 svojou spolo\u010dnos\u0165ou cenen\u00ed, ke\u010f pou\u017e\u00edvaj\u00fa pracovn\u00e9 prostredie s\u00a0nat\u00edvnou slu\u017ebou Microsoft 365. Toto zlep\u0161enie n\u00e1lady zamestnancov sa premieta do \u0161\u0165astnej\u0161\u00edch a\u00a0spokojnej\u0161\u00edch zamestnancov. Ak s\u00fa zamestnanci \u0161\u0165astnej\u0161\u00ed, m\u00e1 to priamy vplyv na slu\u017eby, ktor\u00e9 va\u0161a organiz\u00e1cia poskytuje z\u00e1kazn\u00edkom, \u010do zase z\u00a0dlhodob\u00e9ho h\u013eadiska vedie k\u00a0vy\u0161\u0161ej lojalite zamestnancov.<\/p>\n \u00dadaje z\u00a0niektor\u00fdch organiz\u00e1ci\u00ed, v\u00a0ktor\u00fdch sme v\u00fdsledky prieskumu nasadili, ukazuj\u00fa, \u017ee loj\u00e1lni zamestnanci<\/a> zost\u00e1vaj\u00fa v\u00a0organiz\u00e1cii dlh\u0161ie. V\u00fdsledkom je ni\u017e\u0161ia fluktu\u00e1cia zamestnancov, v\u010faka \u010domu cel\u00e1 organiz\u00e1cia dok\u00e1\u017ee fungova\u0165 na vy\u0161\u0161ej \u00farovni a\u00a0s\u00a0vy\u0161\u0161ou efektivitou. Jedn\u00fdm z\u00a0najviac prospe\u0161n\u00fdch krokov, ktor\u00e9 sme vykonali v\u00a0r\u00e1mci tohto prieskumu, bolo, \u017ee sme v\u00fdsledky uk\u00e1zali ved\u00facim pracovn\u00edkom t\u00fdchto spolo\u010dnost\u00ed a\u00a0vyzdvihli sme vplyv ich IT organiz\u00e1cie.<\/p>\n Tieto preh\u013eady od spolo\u010dnosti Qualtrics re\u00e1lne ilustruj\u00fa vplyv modern\u00e9ho riadenia<\/a>. Nasaden\u00edm modern\u00fdch technol\u00f3gi\u00ed a\u00a0ich spravovan\u00edm modern\u00fdm sp\u00f4sobom m\u00f4\u017eete tieto v\u00fdhody poskytn\u00fa\u0165 aj svojim pou\u017e\u00edvate\u013eom. Slu\u017eba Microsoft Managed Desktop pou\u017e\u00edva n\u00e1stroj System Center Configuration Manager (ConfigMgr) a\u00a0slu\u017ebu Microsoft Intune \u2013 toto rie\u0161enie naz\u00fdvame Microsoft Endpoint Manager<\/a>. Umo\u017e\u0148uje zjednodu\u0161i\u0165 riadenie a\u00a0zabezpe\u010di\u0165, \u017ee pou\u017e\u00edvatelia bud\u00fa ma\u0165 s\u00a0pou\u017e\u00edvan\u00edm dobr\u00e9 sk\u00fasenosti.<\/p>\nModerniz\u00e1cia pracovn\u00e9ho prostredia<\/h3>\n
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Prijatie toho, \u010do funguje v\u00a0pr\u00e1ci pre pracovn\u00edkov<\/h3>\n
Realiz\u00e1cia pre va\u0161u organiz\u00e1ciu<\/h3>\n