{"id":3111,"date":"2022-01-12T06:00:00","date_gmt":"2022-01-12T14:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/blog\/?p=243522"},"modified":"2022-06-28T11:23:48","modified_gmt":"2022-06-28T18:23:48","slug":"how-technology-can-help-rebuild-your-frontline-workforce","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/","title":{"rendered":"3 sp\u00f4soby, ktor\u00fdmi m\u00f4\u017eu technol\u00f3gie pom\u00f4c\u0165 pretvori\u0165 postupy pracovn\u00edkov prv\u00e9ho kontaktu"},"content":{"rendered":"<p>Dve miliardy pracovn\u00edkov prv\u00e9ho kontaktu, ktor\u00ed predstavuj\u00fa 80 percent celosvetovej pracovnej sily, s\u00fa vystaven\u00e9 riziku, vy\u010derpaniu a pokra\u010duj\u00facemu preru\u0161eniu pr\u00e1ce sp\u00f4soben\u00e9mu pand\u00e9miou. Pracovn\u00edci prv\u00e9ho kontaktu neust\u00e1le \u010delia nov\u00fdm v\u00fdzvam \u2013 od obmedzen\u00ed pohybu, cez nov\u00e9 bezpe\u010dnostn\u00e9 protokoly, rast pracovn\u00fdch \u00faloh a\u017e po ub\u00fadaj\u00faci invent\u00e1r. Posledn\u00fdch nieko\u013eko t\u00fd\u017ed\u0148ov bolo pre zdravotn\u00edkov obzvl\u00e1\u0161\u0165 vy\u010derp\u00e1vaj\u00facich. Museli zvl\u00e1dnu\u0165 nov\u00fa vlnu pand\u00e9mie aj zru\u0161enie letov n\u00e1sledkom nedostatku letov\u00e9ho person\u00e1lu. Pod\u013ea spr\u00e1vy <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2186533\">Work Trend Index Special Report (Index trendov pr\u00e1ce)<\/a> sa, bohu\u017eia\u013e, zd\u00e1, \u017ee pre niektor\u00fdch z nich nesvitne \u017eiadne svetlo v tuneli \u2013 58 percent pracovn\u00edkov prv\u00e9ho kontaktu ver\u00ed, \u017ee bud\u00fa musie\u0165 na\u010falej \u010deli\u0165 pracovn\u00e9mu vyp\u00e4tiu, ktor\u00e9 ostane rovnak\u00e9 \u010di sa nebodaj po\u010das \u010fal\u0161ieho roka zhor\u0161\u00ed.<\/p><p>Bud\u00facnos\u0165 v\u0161ak nie je len \u010dierna. E\u0161te nikdy nebol \u010das vhodnej\u0161\u00ed na tvorbu nov\u00fdch strat\u00e9gi\u00ed a rie\u0161en\u00ed, ktor\u00e9 maj\u00fa uprednostnen\u00edm mo\u017enost\u00ed oddychu a z\u00e1rove\u0148 pomocou pri maximaliz\u00e1cii v\u00fdkonu pom\u00f4c\u0165 pracovn\u00edkom prv\u00e9ho kontaktu v dlhodobom prospekte. \u00daspe\u0161n\u00e9 organiz\u00e1cie si uvedomuj\u00fa, \u017ee podpora pracovn\u00edkov prv\u00e9ho kontaktu predstavuje pevn\u00fd z\u00e1klad pre lep\u0161ie vyv\u00e1\u017een\u00fd pr\u00edstup k obchodovaniu a dosiahnutiu lep\u0161\u00edch v\u00fdsledkov. Pod\u013ea spr\u00e1vy Work Trend Index Special Report (Index trendov pr\u00e1ce) toto s\u00fa tri oblasti, na ktor\u00e9 sa m\u00f4\u017eu spolo\u010dnosti zamera\u0165:<\/p><ol><li>vybavi\u0165 svojich pracovn\u00edkov technol\u00f3giami, ktor\u00e9 pom\u00e1haj\u00fa zn\u00ed\u017ei\u0165 stres a pnutie v syst\u00e9me,<\/li>\n<li>stanovi\u0165 priority a modernizova\u0165 \u0161kolenia,<\/li>\n<li>zahrn\u00fa\u0165 pracovn\u00edkov prv\u00e9ho kontaktu do firemnej kult\u00fary.<\/li><\/ol><p><a href=\"https:\/\/www.microsoft.com\/microsoft-teams\/frontline-workforce\">Spolo\u010dnos\u0165 Microsoft vytv\u00e1ra rie\u0161enia, ktor\u00e9 umo\u017e\u0148uj\u00fa pracovn\u00edkom prv\u00e9ho kontaktu<\/a> komunikova\u0165, <a href=\"https:\/\/www.microsoft.com\/microsoft-teams\/staff-scheduling-shift-management\">pl\u00e1nova\u0165 zmeny, <\/a>vykon\u00e1va\u0165 \u00falohy a e\u0161te <a href=\"https:\/\/www.microsoft.com\/microsoft-teams\/workforce-management-wfm\">ove\u013ea viac<\/a>. Tento pr\u00edstup je u\u017e dlho s\u00fa\u010das\u0165ou na\u0161ej misie, \u010di u\u017e pom\u00e1ha z\u00e1kazn\u00edkom, ako napr\u00edklad spolo\u010dnosti <a href=\"https:\/\/www.youtube.com\/watch?v=lVeYClypVQc\" target=\"_blank\" rel=\"noreferrer noopener\">Kendra Scott<\/a>, komplexnej\u0161ie prepoji\u0165 pracovn\u00edkov prv\u00e9ho kontaktu s firemn\u00fdm veden\u00edm, alebo pom\u00e1ha vytv\u00e1ra\u0165 jednoduch\u0161ie a integrovan\u00e9 zamestnaneck\u00e9 sk\u00fasenosti orientovan\u00e9 na z\u00e1kazn\u00edkov, ako v spolo\u010dnosti <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2187595\">Blum<\/a>. Spolu so zverejnen\u00edm v\u00fdsledkov v\u00fdskumu Index trendov pr\u00e1ce pr\u00e1ve dod\u00e1vame na trh nov\u00e9 technologick\u00e9 inov\u00e1cie a prehlbujeme partnerstv\u00e1, ktor\u00e9 pom\u00e1haj\u00fa zni\u017eova\u0165 stres, modernizova\u0165 \u0161kolenia a pretvori\u0165 firemn\u00fa kult\u00faru tak, aby sa zameriavala na pracovn\u00edkov prv\u00e9ho kontaktu.<\/p><figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"fluid-iframe\" style=\"\">\n\t\t<iframe title=\"Video Player\" src=\"https:\/\/www.microsoft.com\/en-us\/videoplayer\/embed\/RWRq19\"><\/iframe>\n\t<\/div>\n<\/div><\/figure><h2 id=\"1-equip-workers-with-technology-to-reduce-stress-and-system-friction\">1. Vybavte svojich pracovn\u00edkov technol\u00f3giami, ktor\u00e9 pom\u00e1haj\u00fa zn\u00ed\u017ei\u0165 stres a pnutie v syst\u00e9me<\/h2><p>Nov\u00e9 \u00fadaje poukazuj\u00fa, \u017ee optimizmus oh\u013eadom technol\u00f3gi\u00ed sl\u00fa\u017eiacich na zlep\u0161enie fungovania pracovn\u00edkov prv\u00e9ho kontaktu je namieste \u2013 63 percent pracovn\u00edkov prv\u00e9ho kontaktu s nad\u0161en\u00edm o\u010dak\u00e1va nov\u00e9 mo\u017enosti pr\u00e1ce, ktor\u00e9 pon\u00fakaj\u00fa nov\u00e9 technol\u00f3gie, a umiestnili ich medzi faktory, ktor\u00e9 im pom\u00e1haj\u00fa zn\u00ed\u017ei\u0165 stres sp\u00f4soben\u00fd pr\u00e1cou, na tretie miesto, za lep\u0161\u00ed plat a d\u013a\u017eku dovolenky. \u00dadaje popisuj\u00face produktivitu, ktor\u00e9 sledujeme v spolo\u010dnosti Microsoft, dokazuj\u00fa ur\u00fdchlenie t\u00fdchto zmien po\u010das pand\u00e9mie a a\u017e <strong>400-percentn\u00fd n\u00e1rast pou\u017e\u00edvania slu\u017eby Microsoft Teams pracovn\u00edkmi prv\u00e9ho kontaktu<\/strong> v \u010dase od marca 2020 do novembra 2021.<\/p><p>Vzh\u013eadom na to, \u017ee pracovn\u00edci prv\u00e9ho kontaktu musia \u010deli\u0165 obmedzeniam sp\u00f4soben\u00fdm nedostatkom pracovnej sily a preru\u0161eniami dod\u00e1vate\u013esk\u00e9ho re\u0165azca, potrebuj\u00fa technol\u00f3gie, ktor\u00e9 im u\u0161etria \u010das, pom\u00f4\u017eu vies\u0165 bezprobl\u00e9movej\u0161iu komunik\u00e1ciu a maximalizova\u0165 efektivitu pri vykon\u00e1van\u00ed opakuj\u00facich sa \u00faloh.<\/p><p>Okrem n\u00e1\u0161ho partnerstva zalo\u017eenom na <a href=\"https:\/\/insights.samsung.com\/2022\/01\/11\/how-to-improve-peer-to-peer-collaboration-among-associates-in-retail\/\">portf\u00f3liu robustn\u00fdch zariaden\u00ed od spolo\u010dnosti Samsung<\/a> prehlbujeme na\u0161e strategick\u00e9 partnerstvo so spolo\u010dnos\u0165ou <a href=\"https:\/\/www.zebra.com\/us\/en\/blog\/posts\/2022\/using-microsoft-teams-walkie-talkie-app-on-zebra-android-devices.html\" target=\"_blank\" rel=\"noreferrer noopener\">Zebra Technologies<\/a>.<strong> Oznamujeme, \u017ee v celom spektre mobiln\u00fdch zariaden\u00ed <\/strong> <strong>od spolo\u010dnosti Zebra,<\/strong> ako napr\u00edklad v robustnom zariaden\u00edm s\u00e9rie TC, ktor\u00e9 je mo\u017en\u00e9 pou\u017e\u00edva\u0165 v akomko\u013evek prostred\u00ed, v elegantnom zariaden\u00ed s\u00e9rie EC prisp\u00f4sobenom z\u00e1kazn\u00edkovi a vo vysokokvalitnom skenovacom zariaden\u00ed s\u00e9rie MC bude k dispoz\u00edcii aplik\u00e1cia Vysiela\u010dky (Walkie Talkie) ako s\u00fa\u010das\u0165 slu\u017eby Team. V\u010faka spolupr\u00e1ci sa s\u00fa\u010das\u0165ou slu\u017eby Teams stali funkcie digit\u00e1lnej vysiela\u010dky, ktor\u00e9 sa na zariadeniach Zebra sp\u00fa\u0161\u0165aj\u00fa \u0161peci\u00e1lnym tla\u010didlom \u201estla\u010d a hovor\u201c, v\u010faka \u010domu z\u00edskaj\u00fa pracovn\u00edci prv\u00e9ho kontaktu priamo na dosah mo\u017enos\u0165 jasnej, okam\u017eitej a bezpe\u010dnej komunik\u00e1cie. <strong>Vysiela\u010dka je okrem mobiln\u00fdch zariaden\u00ed s Androidom moment\u00e1lne dostupn\u00e1 na v\u0161etk\u00fdch mobiln\u00fdch zariadeniach so syst\u00e9mom iOS, ako napr\u00edklad iPhonoch a iPadoch<\/strong>.<\/p><p><em>\u201eTe\u0161\u00ed n\u00e1s, \u017ee v\u010faka tomuto partnerstvu dok\u00e1\u017eeme poskytn\u00fa\u0165 pracovn\u00edkom prv\u00e9ho kontaktu mo\u017enosti tieto zariadenia pou\u017e\u00edva\u0165 na bezprobl\u00e9mov\u00fa komunik\u00e1ciu, spolupr\u00e1cu a zachovanie produktivity v ak\u00fdchko\u013evek podmienkach.\u201c<\/em> \u2013 Anders Gustafsson, Chief Executive Officer (CEO), Zebra Technologies.<\/p><figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Walkie-talkie-on-Zebra-image-CORRECT.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Walkie-talkie-on-Zebra-image-CORRECT.png\" alt=\"Obr\u00e1zok funkcie vysiela\u010dky od spolo\u010dnosti Zebra so zabudovan\u00fdm tla\u010didlom \u201estla\u010d a hovor\u201c, ktor\u00e1 sa pou\u017e\u00edva spolu so slu\u017ebou Microsoft Teams\" class=\"wp-image-243906\"><\/img><\/a><\/figure><p>Vysiela\u010dka integrovan\u00e1 v zariadeniach Zebra a Vysiela\u010dka pre iOS s\u00fa teraz v\u0161eobecne dostupn\u00e9.<\/p><p>S neust\u00e1lym nedostatkom pracovnej sily vo v\u00e4\u010d\u0161ine odvetv\u00ed priemyslu sa zhor\u0161ili podmienky pl\u00e1novania zmien a t\u00edmy musia pokry\u0165 jednotliv\u00e9 zmeny s men\u0161\u00edm po\u010dtom \u013eud\u00ed. Na ot\u00e1zku, ktor\u00e9 technologick\u00e9 rie\u0161enia by mohli pom\u00f4c\u0165 zn\u00ed\u017ei\u0165 stres na pracovisku, sa v odpovediach naj\u010dastej\u0161ie vyskytovala mo\u017enos\u0165 t\u00edmov\u00e9ho pl\u00e1novania (37 percent).<\/p><p>V snahe aj na\u010falej poskytova\u0165 pracovn\u00edkom flexibilitu pri nastavovan\u00ed vlastn\u00e9ho pl\u00e1nu pod\u013ea ich potrieb dnes prin\u00e1\u0161ame v\u0161eobecne dostupn\u00fd konektor na \u00fapravu zmien <a href=\"https:\/\/connect.zebra.com\/microsoft-connectors\"><strong>Reflexis Shifts pre Teams,<\/strong><\/a><strong> ktor\u00e9ho s\u00fa\u010das\u0165ou je pl\u00e1nova\u010d pracovnej sily Reflexis Workforce Scheduler (RWS) <\/strong>umo\u017e\u0148uj\u00faci vykon\u00e1vanie bezprobl\u00e9movej synchroniz\u00e1cie v re\u00e1lnom \u010dase umo\u017e\u0148uj\u00facej zobrazovanie, prira\u010fovanie a spravovanie \u017eiadost\u00ed o zmeny. RWS ako \u0161pi\u010dkov\u00e9 rie\u0161enie na riadenie pracovnej sily poskytuje cielen\u00e9 a flexibiln\u00e9 spravovanie pl\u00e1novania. Spolu so slu\u017ebou Teams pom\u00e1ha pl\u00e1nova\u010d RWS podpori\u0165 auton\u00f3miu pracovn\u00edkov, prin\u00e1\u0161a optimalizovan\u00e9 pl\u00e1novanie a poskytuje organiz\u00e1ci\u00e1m nov\u00fa pr\u00edle\u017eitos\u0165 poskytova\u0165 pracovn\u00edkom prv\u00e9ho kontaktu pristupova\u0165 konzistentn\u00fdm a flexibiln\u00fdm sp\u00f4sobom k ich vlastn\u00fdm pl\u00e1nom.\u00a0<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Reflexis-Shifts.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Reflexis-Shifts-1024x872.png\" alt=\"Obrazovka jedn\u00e9ho tabletu zo syst\u00e9mu Zebra Reflexis Workforce Management a jedno mobiln\u00e9 zariadenie s aplik\u00e1ciou Shifts v Teams v zariaden\u00ed Zebra zobrazuj\u00fa rovnak\u00e9 inform\u00e1cie o v\u00fdmene pracovnej zmeny na oboch zariadeniach. \" class=\"wp-image-243570\"><\/img><\/a><\/figure><p>Konektor Reflexis Shifts pre Teams bude v\u0161eobecne dostupn\u00fd v janu\u00e1ri 2022.<\/p><p>\u010eal\u0161ie z piatich najlep\u0161\u00edch technologick\u00fdch rie\u0161en\u00ed, o ktor\u00fdch sa predpoklad\u00e1, \u017ee zmier\u0148uj\u00fa stres pracovn\u00edkov prv\u00e9ho kontaktu, je spravovanie pl\u00e1novan\u00fdch \u010dinnost\u00ed, ktor\u00e9 pre\u0161lo obrovskou premenou n\u00e1sledkom st\u00e1le \u010dastej\u0161ieho prechodu z osobn\u00fdch stretnut\u00ed na virtu\u00e1lne. Moment\u00e1lne m\u00f4\u017eu ma\u0165 pracovn\u00edci <strong>komplexnej\u0161\u00ed preh\u013ead virtu\u00e1lnych pl\u00e1novan\u00fdch \u010dinnost\u00ed na jedinom mieste<\/strong> vr\u00e1tane aktualiz\u00e1ci\u00ed v re\u00e1lnom \u010dase, dotazovania, ch\u00fdbaj\u00facich pl\u00e1novan\u00fdch \u010dinnost\u00ed a oneskoren\u00ed person\u00e1lu s cie\u013eom vytvori\u0165 prvotriedne sk\u00fasenosti pre z\u00e1kazn\u00edkov a pacientov.\u00a0<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/virtualvisits.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/virtualvisits-1024x875.png\" alt=\"Jeden tablet zobrazuj\u00faci pl\u00e1novan\u00e9 radenie virtu\u00e1lnych n\u00e1v\u0161tev do frontu, ktor\u00e9 umo\u017e\u0148uje pracovn\u00edkovi zobrazi\u0165 v\u0161etky virtu\u00e1lne pl\u00e1novan\u00e9 \u010dinnosti a s\u00favisiace podrobn\u00e9 inform\u00e1cie, ako s\u00fa napr\u00edklad \u010dasy \u010dakania a pr\u00edstup k odosielaniu pripomenut\u00ed cez SMS spr\u00e1vu, na jednom mieste. Podobne jedno mobiln\u00e9 zariadenie zobrazuj\u00face sch\u00f4dzu cez Teams, ktor\u00e9 sa pr\u00e1ve pou\u017e\u00edva na virtu\u00e1lnu konzult\u00e1ciu s maloobchodnou predaj\u0148ou.\" class=\"wp-image-243597\"><\/img><\/a><\/figure><p>Pl\u00e1novan\u00e9 zara\u010fovanie do frontu vo virtu\u00e1lnych n\u00e1v\u0161tev\u00e1ch bude v\u0161eobecne dostupn\u00e9 v janu\u00e1ri 2022.<\/p><p>Okrem toho, aby sme pracovn\u00edkom umo\u017enili dodr\u017ea\u0165 pracovn\u00e9 pl\u00e1ny a zn\u00ed\u017eili stres vypl\u00fdvaj\u00faci z aktualiz\u00e1ci\u00ed schva\u013eovania, integrujeme aplik\u00e1ciu Schv\u00e1lenia priamo do procesov v r\u00e1mci odvetvia, na ktor\u00e9 sa spoliehaj\u00fa pracovn\u00edci prv\u00e9ho kontaktu. Teraz m\u00f4\u017eu pracovn\u00edci <strong>spravova\u0165 schv\u00e1lenia a \u017eiada\u0165 o schv\u00e1lenie v r\u00e1mci svojho odvetvia pou\u017eit\u00edm ovl\u00e1dac\u00edch prvkov architekt\u00fary na tvorbu s\u00fa\u010dast\u00ed Power Apps (PCF) rovnako ako aj po\u017eadova\u0165 potrebn\u00e9 \u00fadaje, ako napr\u00edklad povinn\u00e9 koment\u00e1re alebo skupinov\u00e9 schv\u00e1lenia,<\/strong> aby sa zabezpe\u010dilo, \u017ee schv\u00e1lenia a procesy, ktor\u00e9 s\u00fa na nich z\u00e1visl\u00e9, bud\u00fa ma\u0165 bezprobl\u00e9mov\u00fd priebeh.<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/approvals-wPCF.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/approvals-wPCF-1024x905.png\" alt=\"Jeden tablet zobrazuj\u00faci Schv\u00e1lenia integrovan\u00e9 do podnikovej slu\u017eby Power App s cie\u013eom spravovania zliav a dve obrazovky mobiln\u00fdch telef\u00f3nov, jedna zobrazuj\u00faca povinn\u00e9 koment\u00e1re potrebn\u00e9 na odoslanie schv\u00e1lenia a druh\u00e1 zobrazuj\u00faca skupinov\u00e9 schv\u00e1lenia.\" class=\"wp-image-243606\"><\/img><\/a><\/figure><p>Povinn\u00e9 koment\u00e1re pre schv\u00e1lenia bud\u00fa v\u0161eobecne dostupn\u00e9 tento mesiac a ovl\u00e1dacie prvky architekt\u00fary PCF a skupinov\u00e9 schv\u00e1lenia bud\u00fa k dispoz\u00edcii vo febru\u00e1ri 2022.<\/p><p>Napokon n\u00e1\u0161 bal\u00edk rie\u0161en\u00ed na spravovanie ident\u00edt a koncov\u00fdch bodov m\u00f4\u017ee pom\u00f4c\u0165 odstr\u00e1ni\u0165 stres sp\u00f4soben\u00fd zdie\u013ean\u00edm zariadenia pracovn\u00edkmi prv\u00e9ho kontaktu. Na z\u00e1klade mapy vyu\u017e\u00edvaj\u00facej technol\u00f3giu GPS na vyh\u013eadanie nespr\u00e1vne umiestnen\u00e9ho zariadenia so slu\u017ebou Microsoft Endpoint Manager <a href=\"https:\/\/aka.ms\/Blog\/MEMforFrontline\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>bude m\u00f4c\u0165 IT \u010doskoro spusti\u0165 zvukov\u00e9 ozn\u00e1menie,<\/strong><\/a><strong> ktor\u00e9 pracovn\u00edkom prv\u00e9ho kontaktu pom\u00f4\u017ee jednoducho n\u00e1js\u0165 nespr\u00e1vne umiestnen\u00e9 zariadenie<\/strong>. Okrem toho, ke\u010f s\u00fa zariadenia zaregistrovan\u00e9 prostredn\u00edctvom slu\u017eby Microsoft Azure Active Directory (Azure AD) v re\u017eime zdie\u013ean\u00fdch zariaden\u00ed, pracovn\u00edci sa m\u00f4\u017eu jednoducho jedin\u00fdm \u0165uknut\u00edm na zariadenie s Androidom odhl\u00e1si\u0165 zo v\u0161etk\u00fdch podporovan\u00fdch aplik\u00e1ci\u00ed, napr\u00edklad zo slu\u017eby Teams a Spravovanej domovskej obrazovky ako aj z <a href=\"https:\/\/techcommunity.microsoft.com\/t5\/intune-customer-success\/endpoint-manager-supports-sign-out-for-apps-not-optimized-with\/ba-p\/3034398\" target=\"_blank\" rel=\"noreferrer noopener\">\u010fal\u0161\u00edch aplik\u00e1ci\u00ed<\/a>, napr\u00edklad Workday, \u010d\u00edm zariadenie pripravia a bude kompatibiln\u00e9 pre \u010fal\u0161ieho pracovn\u00edka.<\/p><h2 id=\"2-prioritize-and-modernize-training\">2. Stanovenie prior\u00edt a moderniz\u00e1cia \u0161kolen\u00ed<\/h2><p>Napriek tomu, \u017ee \u00fadaje dokladuj\u00fa v\u00fdhody pou\u017e\u00edvania technol\u00f3gi\u00ed pracovn\u00edkmi prv\u00e9ho kontaktu, lebo zjednodu\u0161uj\u00fa pracovn\u00e9 postupy, viac ako 50 percent pracovn\u00edkov, ktor\u00ed sa z\u00fa\u010dastnili prieskumu, uv\u00e1dza, \u017ee spolo\u010dnos\u0165 im neposkytla \u0161kolenie, ktor\u00e9 by im pomohlo efekt\u00edvnej\u0161ie vykon\u00e1va\u0165 ich pr\u00e1cu. Pracovn\u00edci prv\u00e9ho kontaktu maj\u00fa o \u0161kolenia z\u00e1ujem a spolo\u010dnosti bud\u00fa musie\u0165 uprednostni\u0165 iniciat\u00edvy v oblasti \u0161kolen\u00ed a zabezpe\u010di\u0165, aby boli pr\u00edstupn\u00e9 pre ka\u017ed\u00e9ho v organiz\u00e1cii. V\u010faka n\u00e1strojom na zaradenie nov\u00fdch kolegov do pracovn\u00e9ho procesu, ktor\u00e9 s\u00fa hodnoten\u00e9 ako druh\u00e1 najd\u00f4le\u017eitej\u0161ia technol\u00f3gia, ktor\u00e1 pom\u00e1ha pracovn\u00edkom prv\u00e9ho kontaktu pri rie\u0161en\u00ed stresu na pracovisku, je to obzvl\u00e1\u0161\u0165 d\u00f4le\u017eit\u00e9, preto\u017ee person\u00e1l sa neust\u00e1le men\u00ed.<\/p><p>Microsoft Viva Vzdel\u00e1vanie umo\u017e\u0148uje pracovn\u00edkom prv\u00e9ho kontaktu vzdel\u00e1vac\u00ed obsah objavova\u0165, pristupova\u0165 k nemu, zdie\u013ea\u0165 a sledova\u0165 ho priamo zo slu\u017eby Teams. Vyu\u017eit\u00edm najnov\u0161ej integr\u00e1cie syst\u00e9mu LMS (Syst\u00e9m spravovania vzdel\u00e1vania) m\u00f4\u017eu spolo\u010dnosti neust\u00e1le aktualizova\u0165 inform\u00e1cie pre v\u0161etk\u00fdch zamestnancov a r\u00fdchlo prij\u00edma\u0165 a zara\u010fova\u0165 nov\u00fdch poskytnut\u00edm \u0161kolen\u00ed, inform\u00e1ci\u00ed o politik\u00e1ch a v\u0161eobecn\u00fdch vedomost\u00ed. <strong>Funkcia priradenia v syst\u00e9me LMS umo\u017e\u0148uje firemn\u00fdm zamestnancom prira\u010fova\u0165 \u0161kolenia a lekcie<\/strong> z partnersk\u00fdch rie\u0161en\u00ed, ako napr\u00edklad SAP SuccessFactors, Cornerstone OnDemand a Saba Cloud a umo\u017eni\u0165 tak zamestnancom, aby sa k t\u00fdmto \u0161koleniam mohli pripoji\u0165 z ak\u00e9hoko\u013evek zariadenia prostredn\u00edctvom slu\u017eby Teams.<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/LMS-assign-learning.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/LMS-assign-learning-1024x885.png\" alt=\"Jeden tablet zobrazuj\u00faci domovsk\u00fa obrazovku Viva Vzdel\u00e1vanie a dve mobiln\u00e9 zariadenia zobrazuj\u00face mobiln\u00fa verziu aplik\u00e1cie &#x201C; Priraden\u00e9 v\u00e1m&#x201D; a prekliknutie na zobrazenie priraden\u00e9ho vzdel\u00e1vania s \u010fal\u0161\u00edmi podrobnos\u0165ami.\" class=\"wp-image-243615\"><\/img><\/a><\/figure><p>Funkcia priradenia syst\u00e9mu spravovania vzdel\u00e1vania bude v\u0161eobecne dostupn\u00e1 v janu\u00e1ri 2022.<\/p><p>Okrem toho <strong>nov\u00e9 partnerstv\u00e1<\/strong> <strong>s poskytovate\u013emi vzdel\u00e1vania, <a href=\"https:\/\/www.edcast.com\/corp\/edcast-partners-and-integrates-with-microsoft-viva-learning\/\" target=\"_blank\" rel=\"noreferrer noopener\">napr\u00edklad EdCast<\/a> <a href=\"https:\/\/www.opensesame.com\/site\/blog\/opensesame-integrates-with-microsoft-viva-to-bring-learning-into-the-flow-of-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">a OpenSesame<\/a>,<\/strong> sa pridaj\u00fa k existuj\u00facim s partnermi, ku ktor\u00fdm patr\u00ed napr\u00edklad Go1 a Coursera, s cie\u013eom poskytnutia komplexn\u00e9ho podrobn\u00e9ho vzdel\u00e1vacieho obsahu pre pracovn\u00edkov prv\u00e9ho kontaktu. T\u00e1to rozsiahla kni\u017enica obsahu od partnerov spolu so vzdel\u00e1vac\u00edm obsahom vytvoren\u00fdm organiz\u00e1ciou vyu\u017eit\u00edm integr\u00e1cie SharePointu pom\u00f4\u017ee pracovn\u00edkom prv\u00e9ho kontaktu vyu\u017ei\u0165 zodpovedaj\u00faci vzdel\u00e1vac\u00ed obsah dostupn\u00fd prostredn\u00edctvom mobilu, tabletu alebo stoln\u00e9ho po\u010d\u00edta\u010da na vylep\u0161enie svojich zru\u010dnost\u00ed.<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/edcast-and-opensesame.jpg\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/edcast-and-opensesame-1024x535.jpg\" alt=\"Dva tablety zobrazuj\u00face aplik\u00e1ciu Viva Vzdel\u00e1vanie so zameran\u00edm na poskytovate\u013eov obsahu Ed Cast a Open Sesame.\" class=\"wp-image-243720\"><\/img><\/a><\/figure><blockquote class=\"wp-block-quote\"><p>EdCast bude v\u0161eobecne dostupn\u00fd v janu\u00e1ri 2022 a OpenSesame bude v\u0161eobecne k dispoz\u00edcii vo febru\u00e1ri 2022.<\/p>\n<p><em>\u201eTe\u0161\u00ed n\u00e1s, \u017ee m\u00f4\u017eeme pokra\u010dova\u0165 v na\u0161om partnerstve so spolo\u010dnos\u0165ou Microsoft a zv\u00fd\u0161i\u0165 hodnotu platformy Viva Vzdel\u00e1vanie tak, \u017ee pon\u00fakneme organiz\u00e1ci\u00e1m karty Smart Card na pr\u00edstup ku komplexn\u00e9mu obsahu EdCast, pr\u00edstup k materi\u00e1lom aj u\u010debn\u00e9 postupy, ktor\u00e9 im umo\u017enia zdie\u013ea\u0165, ozna\u010dova\u0165 aj integrova\u0165 obsah do \u0161ir\u0161\u00edch vzdel\u00e1vac\u00edch postupov.\u201c<\/em> \u2013 Karl Mehta, CEO, EdCast. <\/p><\/blockquote><blockquote class=\"wp-block-quote\"><p><em>\u201cNa\u0161e partnerstvo s\u00a0modulom Microsoft Viva Vzdel\u00e1vanie umo\u017e\u0148uje spolo\u010dnostiam vytvori\u0165 dokonal\u00fd zoznam kurzov pre ka\u017ed\u00e9ho, kto sa vzdel\u00e1va, a\u00a0to priamo popri pr\u00e1ci.\u201c<\/em> \u2013 Don Spear, CEO and Cofounder, OpenSesame. <\/p><\/blockquote><h2 id=\"3-build-company-culture-that-includes-the-frontline\">3. Zahrnutie pracovn\u00edkov prv\u00e9ho kontaktu do firemnej kult\u00fary<\/h2><p>Pevn\u00e1 firemn\u00e1 kult\u00fara je \u010dasto t\u00fdm znakom, ktor\u00fdm sa odli\u0161uj\u00fa \u00faspe\u0161n\u00e9 spolo\u010dnosti od t\u00fdch ostatn\u00fdch. M\u00e1 vplyv nie len na v\u00fdkon pri obchodovan\u00ed, ale aj na motiv\u00e1ciu, trv\u00e1cnos\u0165 a je magnetom, ktor\u00fd pritiahne do organiz\u00e1cie t\u00fdch najlep\u0161\u00edch. Firemn\u00e1 kult\u00fara sa net\u00fdka zamestnancov prv\u00e9ho kontaktu. Pracovn\u00edci prv\u00e9ho kontaktu uv\u00e1dzaj\u00fa, \u017ee firemn\u00e1 kult\u00fara aj komunik\u00e1cia s\u00fa oddelen\u00e9 od vedenia. A\u017e 68 percent mana\u017e\u00e9rov z oddelenia prv\u00e9ho kontaktu tvrd\u00ed, \u017ee vedenie sa nesna\u017e\u00ed postavi\u0165 kult\u00faru spr\u00e1vania na pracovisku na popredn\u00e9 miesto a 63 percent pracovn\u00edkov prv\u00e9ho kontaktu si v\u0161imlo, \u017ee spr\u00e1vy od vedenia sa \u010dasto str\u00e1caj\u00fa a nedostan\u00fa sa na miesto ur\u010denia.<\/p><p>Technol\u00f3gie, ako Microsoft Viva Pripojenia, m\u00f4\u017eu zohr\u00e1va\u0165 d\u00f4le\u017eit\u00fa \u00falohu pri premos\u0165ovan\u00ed tejto kult\u00farnej a komunika\u010dnej medzery. V\u010faka nim m\u00f4\u017ee vedenie zdie\u013ea\u0165 spr\u00e1vy, novinky, ktor\u00e9 sa spolo\u010dnosti udiali, a po\u010fakovania pracovn\u00edkom prv\u00e9ho kontaktu a z\u00e1rove\u0148 umo\u017e\u0148uje pracovn\u00edkom prv\u00e9ho kontaktu zdie\u013ea\u0165 svoje my\u0161lienky a n\u00e1pady s veden\u00edm. V\u010faka <strong><a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-viva-blog\/viva-connections-mobile-and-new-partner-integrations-are-now\/ba-p\/2932217\" target=\"_blank\" rel=\"noreferrer noopener\">nov\u00fdm strategick\u00fdm partnerom modulu Viva Pripojenia \u2013 Workday and Espressive<\/a> \u2013 m\u00f4\u017eu pracovn\u00edci jednoducho pristupova\u0165 ku zdrojom inform\u00e1ci\u00ed aj aktivit\u00e1m na jednom mieste.<\/strong><\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><a href=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Viva-Connections-01.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/sk-sk\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Viva-Connections-01.png\" alt=\"Mobiln\u00e9 zariadenie zobrazuj\u00face modul Viva Pripojenia obsahuj\u00face na tabuli nov\u00e9 karty partnerov Workday a Espressive Barista. \" class=\"wp-image-243630\"><\/img><\/a><\/figure><\/div><p>Karta Espressive bude k dispoz\u00edcii vo febru\u00e1ri a karta Workday po\u010das kalend\u00e1rneho roku 2022 v module Viva Pripojenia<\/p><p>Spolo\u010dn\u00ed z\u00e1kazn\u00edci bud\u00fa m\u00f4c\u0165 vyu\u017ei\u0165 funkcie aplik\u00e1cie Workday priamo v module Viva Pripojenia, \u010d\u00edm sa roz\u0161\u00edria mo\u017enosti pre zamestnancov, ktor\u00ed v aplik\u00e1cii Workday z\u00edskaj\u00fa pr\u00edstup k preh\u013eadom a akci\u00e1m priamo v prostred\u00ed, v ktorom funguj\u00fa, bez toho, aby museli opusti\u0165 prostredie slu\u017eby Teams. Pomocou samoobslu\u017en\u00fdch funkci\u00ed aplik\u00e1cie Workday, ako s\u00fa napr\u00edklad inteligentn\u00e9 mo\u017enosti zaznamenania \u010dasu za\u010diatku a konca prest\u00e1vky, m\u00f4\u017ee by\u0165 napr\u00edklad pracovn\u00edk prv\u00e9ho kontaktu informovan\u00fd o tom, \u017ee jeho prest\u00e1vka sa takmer skon\u010dila, a \u0165uknut\u00edm n\u00e1vrat potvrdi\u0165 v mobilnom zariaden\u00ed.<\/p><p>Aplik\u00e1cia Espressive poskytuje zamestnancom miesto, kde m\u00f4\u017eu prostredn\u00edctvom aplik\u00e1cie Viva Pripojenia z\u00edska\u0165 okam\u017eit\u00e9ho Pomocn\u00edka na mieru v deviatich jazykoch a pre 14 podnikov\u00fdch oddelen\u00ed (ako s\u00fa IT, \u013eudsk\u00e9 zdroje a Mzdy). Na kart\u00e1ch tabule s\u00fa k dispoz\u00edcii \u010dakaj\u00face \u017eiadosti a nevyrie\u0161en\u00e9 probl\u00e9my. Espressive Barista je virtu\u00e1lny agent podpory zalo\u017een\u00fd na umelej inteligencii (VSA), ktor\u00fd pom\u00e1ha automatizova\u0165 rie\u0161enie ot\u00e1zok, probl\u00e9mov a po\u017eiadaviek zamestnancov pomocou prisp\u00f4soben\u00fdch odpoved\u00ed, aby pracovn\u00edci z\u00edskali inform\u00e1cie, ktor\u00e9 potrebuj\u00fa.<\/p><h2 id=\"looking-forward\">Na \u010do sa m\u00f4\u017eete te\u0161i\u0165<\/h2><p>Dobre vybaven\u00fd pracovn\u00edk prv\u00e9ho kontaktu predstavuje siln\u00fa firemn\u00fa z\u00e1klad\u0148u. Od pl\u00e1novania a zaradenia nov\u00fdch zamestnancov do t\u00edmu a\u017e po automatiz\u00e1ciu \u00faloh a spravovanie pl\u00e1novan\u00fdch \u010dinnost\u00ed \u2013 spolo\u010dnosti m\u00f4\u017eu zmierni\u0165 denn\u00e9 za\u0165a\u017eenie svojich pracovn\u00edkov prv\u00e9ho kontaktu t\u00fdm, \u017ee poskytn\u00fa spr\u00e1vne technologick\u00e9 n\u00e1stroje a vytvoria siln\u00fa firemn\u00fa kult\u00faru. Spr\u00e1vne rie\u0161enia m\u00f4\u017eu nielen maximalizova\u0165 produktivitu pracovn\u00edkov prv\u00e9ho kontaktu, ale tie\u017e spoluvytv\u00e1raj\u00fa trv\u00e1cu firemn\u00fa kult\u00faru, \u010do vedie k silnej\u0161ej lojalite, lep\u0161\u00edm interakci\u00e1m so z\u00e1kazn\u00edkmi a hlb\u0161iemu zos\u00faladeniu s poslan\u00edm spolo\u010dnosti.<\/p><p>V spolo\u010dnosti Microsoft v spolupr\u00e1ci s l\u00eddrami v jednotliv\u00fdch odvetviach pokra\u010dujeme v inov\u00e1ci\u00e1ch rie\u0161en\u00ed, ktor\u00e9 pom\u00e1haj\u00fa zn\u00ed\u017ei\u0165 vyp\u00e4tie, modernizova\u0165 \u0161kolenia a pretvori\u0165 firemn\u00fa kult\u00faru tak, aby vyhovovala aj pracovn\u00edkom prv\u00e9ho kontaktu. \u010eal\u0161ie inform\u00e1cie o pr\u00edle\u017eitostiach na podporu pracovn\u00edkov prv\u00e9ho kontaktu n\u00e1jdete v komplexnej spr\u00e1ve <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2186533\">Work Trend Index Special Report<\/a>. Pozrite si na\u0161u <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2189018\">Publik\u00e1ciu<\/a> a na\u0161e nov\u00e9 prezent\u00e1cie <a href=\"https:\/\/www.youtube.com\/watch?v=9dG_2mHD0G0\" target=\"_blank\" rel=\"noreferrer noopener\">Mechanics,<\/a> v ktor\u00fdch sa podrobne venujeme nov\u00fdm inov\u00e1ci\u00e1m produktov Microsoft 365, ktor\u00e9 s\u00fa zameran\u00e9 na pracovn\u00edkov prv\u00e9ho kontaktu.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dve miliardy pracovn\u00edkov prv\u00e9ho kontaktu, ktor\u00ed predstavuj\u00fa 80 percent celosvetovej pracovnej sily, s\u00fa vystaven\u00e9 riziku, vy\u010derpaniu a pokra\u010duj\u00facemu preru\u0161eniu pr\u00e1ce sp\u00f4soben\u00e9mu pand\u00e9miou. Pracovn\u00edci prv\u00e9ho kontaktu neust\u00e1le \u010delia nov\u00fdm v\u00fdzvam \u2013 od obmedzen\u00ed pohybu, cez nov\u00e9 bezpe\u010dnostn\u00e9 protokoly, rast pracovn\u00fdch \u00faloh a\u017e po ub\u00fadaj\u00faci invent\u00e1r. Aktu\u00e1lne vysielame na trh nov\u00e9 s\u00fapravy technologick\u00fdch inov\u00e1ci\u00ed a partnerstiev, ktor\u00fdch \u00falohou je zn\u00ed\u017ei\u0165 stres, ktor\u00e9mu podliehaj\u00fa pracovn\u00edci prv\u00e9ho kontaktu, a doda\u0165 im podporu pri ich pr\u00e1ci a interakci\u00e1ch.<\/p>\n","protected":false},"author":3368735,"featured_media":3114,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"content-type":[149],"product":[151,170,175,181,185,188],"audience":[196,205],"tags":[236,226],"coauthors":[230],"class_list":["post-3111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-type-news","product-microsoft-365","product-mobile-apps","product-power-apps","product-sharepoint","product-teams","product-viva","audience-enterprise","audience-frontline","tag-mac","tag-work-trend-index"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 sp\u00f4soby, ktor\u00fdmi m\u00f4\u017eu technol\u00f3gie pom\u00f4c\u0165 pretvori\u0165 postupy pracovn\u00edkov prv\u00e9ho kontaktu<\/title>\n<meta name=\"description\" content=\"Dve miliardy pracovn\u00edkov prv\u00e9ho kontaktu, ktor\u00ed predstavuj\u00fa 80 percent celosvetovej pracovnej sily, s\u00fa vystaven\u00e9 riziku, vy\u010derpaniu a pokra\u010duj\u00facemu preru\u0161eniu pr\u00e1ce sp\u00f4soben\u00e9mu pand\u00e9miou. 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