{"id":2667,"date":"2019-12-03T09:00:15","date_gmt":"2019-12-03T17:00:15","guid":{"rendered":"https:\/\/www.microsoft.com\/tr-tr\/2019\/12\/03\/quantifying-impact-technology-it-process-employee-experience\/"},"modified":"2022-06-28T11:29:52","modified_gmt":"2022-06-28T18:29:52","slug":"quantifying-impact-technology-it-process-employee-experience","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/tr-tr\/microsoft-365\/blog\/2019\/12\/03\/quantifying-impact-technology-it-process-employee-experience\/","title":{"rendered":"Ara\u015ft\u0131rma: BT\u2019nin bir \u00e7al\u0131\u015fan\u0131n i\u015fyeri deneyimine etkisini \u00f6l\u00e7mek i\u00e7in somut bir y\u00f6ntem"},"content":{"rendered":"
Microsoft\u2019un Satya Nadella\u2019n\u0131n liderli\u011finde elde etti\u011fi b\u00fcy\u00fck geri d\u00f6n\u00fc\u015f\u00fcn, k\u00fclt\u00fcr de\u011fi\u015fiminin bir sonucu oldu\u011fu hakk\u0131nda \u00e7ok \u015fey yaz\u0131ld\u0131. K\u00fclt\u00fcre y\u00f6n veren \u00f6\u011feleri analiz etti\u011fimizde ve kendi kendilerini de\u011fi\u015ftiren di\u011fer kurumlar\u0131 desteklemenin yollar\u0131n\u0131 arad\u0131\u011f\u0131m\u0131zda s\u00fcrekli, BT\u2019nin bar\u0131nd\u0131rd\u0131\u011f\u0131 \u00e7ok say\u0131da f\u0131rsat\u0131n, t\u00fcm kurumlar\u0131n k\u00fclt\u00fcrel d\u00f6n\u00fc\u015f\u00fcm\u00fcn\u00fcn kritik par\u00e7alar\u0131 olan \u00e7al\u0131\u015fan yakla\u015f\u0131m\u0131n\u0131 ve ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 olumlu bir \u015fekilde etkiledi\u011fi sonucuna vard\u0131k.<\/p>\n
\u00c7al\u0131\u015fan yakla\u015f\u0131m\u0131n\u0131 iyile\u015ftirip ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 art\u0131rmak, bir kurumun ba\u015far\u0131l\u0131 yetenekleri \u00e7ekmesi i\u00e7in de kritik bir y\u00f6ntemdir. \u00c7al\u0131\u015fanlar\u0131n ba\u011fl\u0131, esnek, destekleyen ve modern bir i\u015fyeri deneyimi elde etmesi hem kendilerine de\u011fer verildi\u011fine hem de gelece\u011fe d\u00f6n\u00fck bir kurumda \u00e7al\u0131\u015ft\u0131klar\u0131na dair net bir mesaj verir.<\/p>\n
\u0130\u015fg\u00fcc\u00fcn\u00fcz\u00fcn bar\u0131nd\u0131rd\u0131\u011f\u0131 bu \u00f6znitelikleri geli\u015ftirmek ve olumlu bi\u00e7imde peki\u015ftirmek elbette de\u011fer sa\u011flar, ancak bu de\u011fi\u015fimi d\u00fcnyan\u0131n d\u00f6rt bir yan\u0131ndaki m\u00fc\u015fterilerimiz i\u00e7in yinelenebilir ve eyleme d\u00f6n\u00fc\u015ft\u00fcr\u00fclebilir k\u0131lmak i\u00e7in bunun nas\u0131l ger\u00e7ekle\u015fece\u011fini ara\u015ft\u0131r\u0131p \u00f6l\u00e7memiz gerekti. Bunun nas\u0131l yap\u0131laca\u011f\u0131 \u00fczerine ayr\u0131nt\u0131l\u0131 bir \u015fekilde \u00e7al\u0131\u015fan, lider deneyim y\u00f6netimi \u015firketi Qualtrics\u2019le yak\u0131ndan bir i\u015fbirli\u011fi kurduk<\/a>.<\/p>\n Neler \u00f6\u011frendi\u011fimize bir g\u00f6z atal\u0131m.<\/p>\n \u00dcretkenlik ve kullan\u0131c\u0131 deneyimine y\u00f6nelik en geli\u015fmi\u015f ara\u00e7lardan baz\u0131lar\u0131n\u0131n Microsoft 365<\/strong><\/a>\u2019te bulundu\u011funu daha \u00f6nce de dile getirmi\u015ftik. Bu platform, kullan\u0131c\u0131lara her yerde cihazlar\u0131 genelinde \u00e7al\u0131\u015fma imkan\u0131 sunuyor. Hem kullan\u0131c\u0131lar\u0131n ve BT\u2019nin sahip oldu\u011fu hem de g\u00fcvenlik konusundaki gereksinimleri ve beklentileri kar\u015f\u0131lay\u0131p a\u015fmak \u00fczere olu\u015fturuldu\u011fundan kurumunuzdaki her payda\u015f i\u00e7in de\u011ferlidir. Microsoft 365\u2019ten kullan\u0131c\u0131lar\u0131n ve BT\u2019nin sevdi\u011fi, herkesin g\u00fcvendi\u011fi<\/em> bir \u00fcr\u00fcn olarak bahsetmek istiyorum.<\/p>\n Microsoft 365\u2019in de\u011ferinden en iyi \u015fekilde yararlanmak amac\u0131yla kurumlarla i\u015fbirli\u011fi yapt\u0131k ve Microsoft Y\u00f6netilen Masa\u00fcst\u00fc<\/a> hizmetimiz arac\u0131l\u0131\u011f\u0131yla Microsoft 365\u2019i da\u011f\u0131tarak i\u015fyeri deneyimlerini modernle\u015ftirmelerine yard\u0131mc\u0131 olduk. Microsoft Y\u00f6netilen Masa\u00fcst\u00fc ile bu PC\u2019leri m\u00fc\u015fterilerin ad\u0131na y\u00f6netiyoruz<\/a> ve m\u00fc\u015fterilerimiz de Microsoft 365\u2019i \u00fcretkenliklerinin\/y\u00f6netimlerinin\/g\u00fcvenliklerinin temeli olarak kullan\u0131yor. Bu kuruluma \u201cMicrosoft 365 yerel\u201d ad\u0131n\u0131 verdim.<\/p>\n Bir Microsoft 365 yerel PC:<\/strong><\/p>\n Bunun sonucu \u201cd\u00fcnyan\u0131n en s\u0131k\u0131c\u0131 tan\u0131t\u0131m\u0131<\/a>\u201d ad\u0131n\u0131 verdi\u011fim \u015feyde g\u00f6r\u00fclebilir. Bunun sizi hayrete d\u00fc\u015f\u00fcrece\u011fini<\/a> d\u00fc\u015f\u00fcn\u00fcyorum.<\/p>\n Bu m\u00fc\u015fteriler i\u00e7in, ortam\u0131 y\u00f6netmek ve g\u00fcvenli\u011fini sa\u011flamak amac\u0131yla Microsoft Y\u00f6netilen Masa\u00fcst\u00fc temelini ve ilkeler k\u00fcmesini da\u011f\u0131tt\u0131k. Microsoft Y\u00f6netilen Masa\u00fcst\u00fc hizmeti, Microsoft 365\u2019in yerle\u015fik \u00f6zelliklerinden yararlan\u0131r. Mimari yakla\u015f\u0131m, cihazlar\u0131n g\u00fcvenli\u011fini sa\u011flamak i\u00e7in gereken ilkeler ve hem kullan\u0131c\u0131lar\u0131n hem de BT\u2019nin beklentilerini a\u015fmak i\u00e7in PC\u2019lerin da\u011f\u0131t\u0131lmas\u0131, y\u00f6netilmesi ve \u00e7al\u0131\u015ft\u0131r\u0131lmas\u0131 gerekti\u011fine inand\u0131\u011f\u0131m\u0131z y\u00f6ntemler s\u00f6z konusu oldu\u011funda, bunu alt\u0131n standart olarak de\u011ferlendiriyoruz.<\/p>\n Bu ba\u015flang\u0131\u00e7taki kurumlar Microsoft Y\u00f6netilen Masa\u00fcst\u00fc hizmetine ge\u00e7i\u015f yapt\u0131k\u00e7a, modern bir i\u015fyeri ve Microsoft Y\u00f6netilen Masa\u00fcst\u00fc\u2019n\u00fcn sa\u011flad\u0131\u011f\u0131 Microsoft 365 yerel deneyimi sunuldu\u011funda kullan\u0131c\u0131lar aras\u0131nda \u00e7al\u0131\u015fan yakla\u015f\u0131m\u0131 a\u00e7\u0131s\u0131ndan olu\u015fan fark\u0131 \u00f6l\u00e7mek ve somut bi\u00e7imde belirlemek i\u00e7in birka\u00e7 kurumla \u00e7al\u0131\u015fma f\u0131rsat\u0131n\u0131 elde ettik. Onlarca de\u011fi\u015fkenin hesaba kat\u0131ld\u0131\u011f\u0131 bu \u00e7al\u0131\u015fman\u0131n etkisi ve sonu\u00e7lar\u0131 \u00e7arp\u0131c\u0131yd\u0131.<\/p>\n \u00d6\u011frendi\u011fimiz en \u00f6nemli \u015feylerden biri, teknoloji deneyimindeki de\u011fi\u015fimlere olan tepkiyle ilgiliydi. \u0130ki kontrol grubu kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda<\/a> Microsoft 365 yerel cihazlar\u0131 (Microsoft Y\u00f6netilen Masa\u00fcst\u00fc hizmeti taraf\u0131ndan y\u00f6netilen) y\u00fczde 85 daha k\u0131sa<\/strong> \u00f6ny\u00fckleme s\u00fcresine, anl\u0131k s\u00fcrd\u00fcrme deneyimine<\/a>, 2 kat daha fazla pil \u00f6mr\u00fcne<\/strong> ve y\u00fczde 85 daha az \u00e7\u00f6kmeye<\/strong> sahipti. Microsoft Y\u00f6netilen Masa\u00fcst\u00fc tabanl\u0131 Microsoft 365 yerel cihazlar\u0131n\u0131n kullan\u0131c\u0131lar\u0131 \u015fu iyile\u015ftirmeleri net bir \u015fekilde<\/em> hissetti<\/a>:<\/p>\n <\/a><\/p>\n Ancak as\u0131l soru, teknolojide meydana gelen bu t\u00fcr bir de\u011fi\u015fikli\u011fin \u00e7al\u0131\u015fan yakla\u015f\u0131m\u0131na ve ba\u011fl\u0131l\u0131\u011f\u0131na nas\u0131l etki etti\u011fidir<\/a>. Bu sorunun soruldu\u011fu alanda, Qualtrics\u2019in \u00e7al\u0131\u015fan deneyimlerini \u00f6l\u00e7me, analiz etme ve anlama konusundaki uzmanl\u0131\u011f\u0131 sayesinde s\u00f6z konusu etkinin ne kadar \u00f6nemli oldu\u011funa dair baz\u0131 etkileyici veriler tespit edildi.<\/p>\n A\u015fa\u011f\u0131daki sayfay\u0131 do\u011frudan bize ilettikleri rapordan ald\u0131m:<\/p>\n <\/a><\/p>\n En etkili oldu\u011funu d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcm \u00f6l\u00e7\u00fcm, bu \u00e7al\u0131\u015fanlar\u0131n Microsoft 365 yerel i\u015f ortam\u0131na sahip olduklar\u0131nda kendilerine ne kadar daha fazla de\u011fer verildi\u011fini hissettikleriyle ilgilidir. \u00c7al\u0131\u015fan yakla\u015f\u0131m\u0131ndaki bu art\u0131\u015f, \u00e7al\u0131\u015fanlar\u0131n daha mutlu hissetmesini ve tatmin olmas\u0131n\u0131 sa\u011flar. \u00c7al\u0131\u015fanlar\u0131n daha mutlu olmas\u0131 do\u011frudan kurumunuzun sundu\u011fu m\u00fc\u015fteri deneyimini etkiler ve dolay\u0131s\u0131yla bu da uzun vadeli \u00e7al\u0131\u015fan ba\u011fl\u0131l\u0131\u011f\u0131n\u0131 art\u0131r\u0131r.<\/p>\n Anketi da\u011f\u0131tt\u0131\u011f\u0131m\u0131z birka\u00e7 kurumdan elde etti\u011fimiz veriler g\u00f6steriyor ki sad\u0131k \u00e7al\u0131\u015fanlar<\/a>, bulunduklar\u0131 kurumda daha fazla kal\u0131yor ve bu da daha az \u00e7al\u0131\u015fan de\u011fi\u015fimine ve dolay\u0131s\u0131yla t\u00fcm kurumun hem daha y\u00fcksek hem de daha \u00fcretken bir \u015fekilde \u00e7al\u0131\u015fmas\u0131na yol a\u00e7\u0131yor. Bu \u00e7al\u0131\u015fmayla ger\u00e7ekle\u015ftirdi\u011fimiz en yararl\u0131 \u015fey, sonu\u00e7lar\u0131 bu \u015firketlerin \u00fcst d\u00fczey liderlerine g\u00f6sterip BT organizasyonlar\u0131n\u0131n etkisini vurgulamakt\u0131.<\/p>\n Qualtrics\u2019in bu i\u00e7g\u00f6r\u00fcleri modern y\u00f6netimin<\/a> etkisini ger\u00e7ekten yans\u0131t\u0131yor. Modern teknolojiyi da\u011f\u0131t\u0131p modern bir \u015fekilde y\u00f6netti\u011finizde bu deneyimi kullan\u0131c\u0131lar\u0131n\u0131za sunabilirsiniz. Microsoft Y\u00f6netilen Masa\u00fcst\u00fc hizmeti, y\u00f6netimi basitle\u015ftirip kullan\u0131c\u0131lar\u0131n\u0131z\u0131n harika bir deneyim elde etmesini sa\u011flamak amac\u0131yla Sistem Merkezi Yap\u0131land\u0131rma Y\u00f6neticisinden (ConfigMgr) ve art\u0131k Microsoft U\u00e7 Nokta Y\u00f6neticisi<\/a> ad\u0131n\u0131 verdi\u011fimiz Microsoft Intune\u2019dan yararlan\u0131yor.<\/p>\n\u0130\u015fyeri deneyimini modernle\u015ftirme<\/h3>\n
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\u0130\u015fyerinde \u00e7al\u0131\u015fanlar i\u00e7in faydal\u0131 olan \u015feyleri benimseme<\/h3>\n
Kurumunuz i\u00e7in ger\u00e7ekle\u015ftirin<\/h3>\n