{"id":1029,"date":"2019-01-09T06:00:02","date_gmt":"2019-01-09T14:00:02","guid":{"rendered":"https:\/\/www.microsoft.com\/vi-vn\/2019\/01\/09\/3-new-ways-microsoft-teams-empowers-firstline-workers-to-achieve-more\/"},"modified":"2022-06-28T11:32:13","modified_gmt":"2022-06-28T18:32:13","slug":"3-new-ways-microsoft-teams-empowers-firstline-workers-to-achieve-more","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/2019\/01\/09\/3-new-ways-microsoft-teams-empowers-firstline-workers-to-achieve-more\/","title":{"rendered":"3 c\u00e1ch m\u1edbi \u0111\u1ec3 Microsoft Teams h\u1ed7 tr\u1ee3 Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ea1t hi\u1ec7u qu\u1ea3 h\u01a1n"},"content":{"rendered":"

H\u00f4m nay, ch\u00fang t\u00f4i xin c\u00f4ng b\u1ed1 ba t\u00ednh n\u0103ng m\u1edbi trong Microsoft Teams \u0111\u1ec3 gi\u00fap Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/a> th\u1ef1c hi\u1ec7n t\u1ed1t nh\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh. Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng g\u1ed3m h\u01a1n hai t\u1ef7 ng\u01b0\u1eddi tr\u00ean to\u00e0n th\u1ebf gi\u1edbi ho\u1ea1t \u0111\u1ed9ng trong c\u00e1c vai tr\u00f2 theo \u0111\u1ecbnh h\u01b0\u1edbng d\u1ecbch v\u1ee5 ho\u1eb7c nhi\u1ec7m v\u1ee5 trong nhi\u1ec1u ng\u00e0nh, ch\u1eb3ng h\u1ea1n nh\u01b0 b\u00e1n l\u1ebb, kh\u00e1ch s\u1ea1n, du l\u1ecbch v\u00e0 s\u1ea3n xu\u1ea5t.<\/p>\n

Ch\u00fang t\u00f4i \u0111ang m\u1edf r\u1ed9ng Teams v\u1edbi c\u00e1c ch\u1ee9c n\u0103ng m\u1edbi \u0111\u1ec3 trao quy\u1ec1n qua h\u00ecnh th\u1ee9c \u0111i\u1ec7n t\u1eed cho L\u1ef1c l\u01b0\u1ee3ng nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. Tin t\u1ee9c ng\u00e0y h\u00f4m nay bao g\u1ed3m: tr\u1ea3i nghi\u1ec7m tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh v\u1edbi c\u00e1c t\u00ednh n\u0103ng ch\u1ec9 d\u00e0nh cho thi\u1ebft b\u1ecb di \u0111\u1ed9ng nh\u01b0 chia s\u1ebb v\u1ecb tr\u00ed, Graph API cho c\u00f4ng c\u1ee5 l\u00ean l\u1ecbch Ca t\u00edch h\u1ee3p gi\u1eefa Teams v\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng, t\u00ednh n\u0103ng Khen ng\u1ee3i m\u1edbi gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean d\u1ec5 d\u00e0ng nh\u1eadn ra \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a h\u1ecd ngay trong Teams.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng t\u00ednh n\u0103ng m\u1edbi:<\/p>\n

Cho ph\u00e9p Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng li\u00ean l\u1ea1c v\u00e0 c\u1ed9ng t\u00e1c hi\u1ec7u qu\u1ea3 v\u1edbi tr\u1ea3i nghi\u1ec7m Teams tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh v\u00e0 c\u00e1c t\u00ednh n\u0103ng m\u1edbi d\u00e0nh cho thi\u1ebft b\u1ecb di \u0111\u1ed9ng<\/h3>\n

\u0110\u1ed1i v\u1edbi Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 nh\u00e2n vi\u00ean b\u00e1n l\u1ebb, th\u00e0nh vi\u00ean phi h\u00e0nh \u0111o\u00e0n v\u00e0 nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 t\u1ea1i ch\u1ed7, b\u1ea3n ch\u1ea5t c\u1ee7a c\u00f4ng vi\u1ec7c l\u00e0 lu\u00f4n ph\u1ea3i di chuy\u1ec3n. V\u00ec c\u00e1c nh\u00e2n vi\u00ean n\u00e0y c\u1ea7n th\u01b0\u1eddng xuy\u00ean chia s\u1ebb th\u00f4ng tin v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c trong t\u1ed5 ch\u1ee9c n\u00ean nhi\u1ec1u ng\u01b0\u1eddi ph\u1ea3i s\u1eed d\u1ee5ng c\u00e1c \u1ee9ng d\u1ee5ng tr\u00f2 chuy\u1ec7n kh\u00f4ng b\u1ea3o m\u1eadt c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u1ec3 li\u00ean l\u1ea1c v\u1edbi \u0111\u1ed3ng nghi\u1ec7p. Tuy nhi\u00ean, vi\u1ec7c n\u00e0y ti\u1ec1m \u1ea9n nh\u1eefng r\u1ee7i ro v\u1ec1 b\u1ea3o m\u1eadt v\u00e0 tu\u00e2n th\u1ee7, c\u0169ng nh\u01b0 s\u1ef1 thi\u1ebfu hi\u1ec7u qu\u1ea3 trong quy tr\u00ecnh. H\u00f4m nay, ch\u00fang t\u00f4i xin c\u00f4ng b\u1ed1 tr\u1ea3i nghi\u1ec7m Teams m\u1edbi tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh<\/strong>, cung c\u1ea5p cho Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng nh\u1eefng c\u00f4ng c\u1ee5 c\u1ea7n thi\u1ebft \u0111\u1ec3 li\u00ean l\u1ea1c v\u00e0 c\u1ed9ng t\u00e1c hi\u1ec7u qu\u1ea3 m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i. Tr\u1ea3i nghi\u1ec7m n\u00e0y r\u1ea5t \u0111\u01a1n gi\u1ea3n, quen thu\u1ed9c v\u00e0 b\u1ea3o m\u1eadt, v\u1edbi m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng m\u1edbi ch\u1ec9 d\u00e0nh cho thi\u1ebft b\u1ecb di \u0111\u1ed9ng \u0111\u1eb7c bi\u1ec7t li\u00ean quan \u0111\u1ebfn Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, bao g\u1ed3m chia s\u1ebb v\u1ecb tr\u00ed <\/strong>v\u00e0 camera th\u00f4ng minh<\/strong>, c\u0169ng nh\u01b0 kh\u1ea3 n\u0103ng ghi v\u00e0 chia s\u1ebb tin nh\u1eafn tho\u1ea1i. <\/strong>Tr\u1ea3i nghi\u1ec7m tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh s\u1eb5n d\u00f9ng k\u1ec3 t\u1eeb h\u00f4m nay.<\/p>\n

C\u00e1c nh\u00e2n vi\u00ean c\u1ea7n nh\u1eefng ch\u1ee9c n\u0103ng kh\u00e1c nhau t\u00f9y theo vai tr\u00f2 c\u1ee7a h\u1ecd. Trong khi m\u1ed9t s\u1ed1 ng\u01b0\u1eddi c\u00f3 th\u1ec3 c\u1ea7n quy\u1ec1n truy nh\u1eadp v\u00e0o nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n ri\u00eang t\u01b0, l\u1ecbch v\u00e0 cu\u1ed9c g\u1ecdi, nh\u1eefng ng\u01b0\u1eddi kh\u00e1c c\u00f3 th\u1ec3 ch\u1ec9 c\u1ea7n quy\u1ec1n truy nh\u1eadp v\u00e0o c\u00e1c nh\u00f3m v\u00e0 k\u00eanh. Nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n tr\u1ecb CNTT gi\u1edd \u0111\u00e2y c\u00f3 th\u1ec3 cung c\u1ea5p cho m\u1ed7i nh\u00e2n vi\u00ean quy\u1ec1n truy nh\u1eadp theo vai tr\u00f2 v\u00e0o nh\u1eefng t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a Teams m\u00e0 h\u1ecd c\u1ea7n. Ch\u1ee9c n\u0103ng n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho c\u00e1c nh\u00e2n vi\u00ean c\u00f3 vai tr\u00f2 b\u1ea5t k\u1ef3, v\u1edbi t\u00f9y ch\u1ecdn \u0111\u1ec3 ng\u01b0\u1eddi qu\u1ea3n tr\u1ecb CNTT t\u1ea1o ch\u00ednh s\u00e1ch t\u00f9y ch\u1ec9nh ho\u1eb7c s\u1eed d\u1ee5ng m\u1eabu ch\u00ednh s\u00e1ch c\u1ea5u h\u00ecnh Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/strong> m\u1edbi s\u1eb5n d\u00f9ng. Nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh th\u00eam tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd b\u1eb1ng c\u00e1ch ghim c\u00e1c m\u00f4-\u0111un h\u1ecd c\u1ea7n nh\u1ea5t t\u1eeb khay m\u00f4-\u0111un v\u00e0o thanh d\u1eabn h\u01b0\u1edbng.<\/p>\n

\"Ba<\/p>\n

Tr\u1ea3i nghi\u1ec7m Teams tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh v\u00e0 c\u00e1c t\u00ednh n\u0103ng m\u1edbi d\u00e0nh cho thi\u1ebft b\u1ecb di \u0111\u1ed9ng: L\u01b0u gi\u1eef m\u1ecdi cu\u1ed9c h\u1ed9i tho\u1ea1i \u1edf m\u1ed9t n\u01a1i (b\u00ean tr\u00e1i), chia s\u1ebb v\u1ecb tr\u00ed v\u00e0 ghi tin nh\u1eafn tho\u1ea1i (\u1edf gi\u1eefa) v\u00e0 t\u00f9y ch\u1ec9nh menu d\u1eabn h\u01b0\u1edbng (b\u00ean ph\u1ea3i).<\/em><\/p>\n

T\u00edch h\u1ee3p c\u00e1c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng v\u1edbi Teams s\u1eed d\u1ee5ng API m\u1edbi<\/h3>\n

Nhi\u1ec1u c\u00f4ng ty d\u1ef1a v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c nhi\u1ec7m v\u1ee5 v\u1eadn h\u00e0nh quan tr\u1ecdng li\u00ean quan \u0111\u1ebfn L\u1ef1c l\u01b0\u1ee3ng nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd, ch\u1eb3ng h\u1ea1n nh\u01b0 l\u00ean l\u1ecbch ca, b\u1ea3ng l\u01b0\u01a1ng, ph\u00fac l\u1ee3i, th\u1eddi gian v\u00e0 t\u00ednh chuy\u00ean c\u1ea7n. Ch\u00fang t\u00f4i \u0111ang th\u1ef1c hi\u1ec7n m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c API m\u1edbi cho ph\u00e9p c\u00e1c t\u1ed5 ch\u1ee9c t\u00edch h\u1ee3p nh\u1eefng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng hi\u1ec7n c\u00f3 v\u1edbi Teams.<\/p>\n

API \u0111\u1ea7u ti\u00ean l\u00e0 Graph API cho Ca<\/strong>, c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd l\u1ecbch bi\u1ec3u trong Teams. V\u1edbi Ca hi\u1ec7n s\u1eb5n d\u00f9ng trong Teams cho t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng<\/strong>, API m\u1edbi gi\u00fap Ca v\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng l\u00ean l\u1ecbch c\u1ee7a doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u00edch h\u1ee3p, cho ph\u00e9p ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean truy nh\u1eadp li\u1ec1n m\u1ea1ch v\u00e0o c\u00e1c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng ngay t\u1eeb Teams. API Graph cho Ca s\u1ebd c\u00f3 b\u1ea3n xem tr\u01b0\u1edbc c\u00f4ng khai trong qu\u00fd n\u00e0y.<\/p>\n

\"H\u00ecnh<\/p>\n

V\u1edbi Ca, nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng l\u1eadp k\u1ebf ho\u1ea1ch ca v\u00e0 c\u00e1c th\u00e0nh vi\u00ean nh\u00f3m c\u00f3 th\u1ec3 xem l\u1ea1i l\u1ecbch bi\u1ec3u v\u00e0 y\u00eau c\u1ea7u thay \u0111\u1ed5i l\u1ecbch, t\u1ea5t c\u1ea3 trong th\u1eddi gian th\u1ef1c.<\/em><\/p>\n

G\u1eafn k\u1ebft v\u00e0 kh\u00edch l\u1ec7 Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u1edbi t\u00ednh n\u0103ng Khen ng\u1ee3i m\u1edbi<\/h3>\n

Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 nh\u00e2n vi\u00ean b\u00e1n l\u1ebb \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea1i di\u1ec7n cho th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a c\u00f4ng ty nh\u01b0ng ph\u00e2n kh\u00fac n\u00e0y c\u1ee7a l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng l\u1ea1i s\u1edf h\u1eefu m\u1ed9t trong nh\u1eefng t\u1ef7 l\u1ec7 th\u00f4i vi\u1ec7c cao nh\u1ea5t. Vi\u1ec7c th\u1ef1c hi\u1ec7n nh\u1eefng b\u01b0\u1edbc g\u1eafn k\u1ebft v\u00e0 ghi nh\u1eadn nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 m\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd v\u00e0 l\u00e0m gi\u1ea3m t\u00ecnh tr\u1ea1ng th\u00f4i vi\u1ec7c. C\u00f4ng c\u1ee5 Khen ng\u1ee3i m\u1edbi<\/strong> \u0111ang \u0111\u01b0\u1ee3c tri\u1ec3n khai trong qu\u00fd n\u00e0y mang \u0111\u1ebfn cho ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean c\u00e1ch th\u1ee9c \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 ghi nh\u1eadn c\u00e1c \u0111\u1ed3ng nghi\u1ec7p, ngay trong \u1ee9ng d\u1ee5ng Teams n\u01a1i c\u1ea3 nh\u00f3m c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y.<\/p>\n

\"Hai<\/p>\n

V\u1edbi Khen ng\u1ee3i, b\u1ea1n c\u00f3 th\u1ec3 chia s\u1ebb huy hi\u1ec7u \u0111\u1ec3 t\u00f4n vinh m\u1ed7i th\u00e0nh c\u00f4ng, truy\u1ec1n \u0111\u1ea1t s\u1ef1 \u0111\u00e1nh gi\u00e1 c\u1ee7a b\u1ea1n t\u1edbi c\u00e1c th\u00e0nh vi\u00ean nh\u00f3m v\u00e0 khuy\u1ebfn kh\u00edch t\u00ecnh th\u00e2n b\u1ec1n ch\u1eb7t h\u01a1n.<\/em><\/p>\n

Tu\u1ea7n t\u1edbi, c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m Microsoft s\u1ebd c\u00f3 m\u1eb7t t\u1ea1i NRF 2019, h\u1ed9i th\u1ea3o h\u00e0ng n\u0103m c\u1ee7a ng\u00e0nh b\u00e1n l\u1ebb. H\u00e3y gh\u00e9 th\u0103m ch\u00fang t\u00f4i t\u1ea1i gian h\u00e0ng #3301. Ngo\u00e0i ra, vui l\u00f2ng truy nh\u1eadp trang Teams d\u00e0nh cho Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/a> \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch Teams c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 L\u1ef1c l\u01b0\u1ee3ng nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n","protected":false},"excerpt":{"rendered":"

H\u00f4m nay, ch\u00fang t\u00f4i xin c\u00f4ng b\u1ed1 ba t\u00ednh n\u0103ng m\u1edbi trong Microsoft Teams \u0111\u1ec3 gi\u00fap Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n t\u1ed1t nh\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh. 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