{"id":3033,"date":"2022-01-12T06:00:00","date_gmt":"2022-01-12T14:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/blog\/?p=243522"},"modified":"2022-06-28T11:31:54","modified_gmt":"2022-06-28T18:31:54","slug":"how-technology-can-help-rebuild-your-frontline-workforce","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/","title":{"rendered":"3 c\u00e1ch m\u00e0 c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 gi\u00fap t\u00e1i thi\u1ebft l\u1ef1c l\u01b0\u1ee3ng nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p>Hai t\u1ec9 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, chi\u1ebfm 80% l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng to\u00e0n c\u1ea7u, \u0111\u00e3 v\u01b0\u1ee3t qua nh\u1eefng r\u1ee7i ro, m\u1ec7t m\u1ecfi v\u00e0 gi\u00e1n \u0111o\u1ea1n li\u00ean t\u1ee5c trong su\u1ed1t th\u1eddi gian di\u1ec5n ra \u0111\u1ea1i d\u1ecbch. T\u1eeb vi\u1ec7c ph\u1ea3i \u0111\u00f3ng c\u1eeda \u0111\u1ebfn c\u00e1c giao th\u1ee9c an to\u00e0n m\u1edbi hay kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c gia t\u0103ng v\u00e0 h\u00e0ng t\u1ed3n kho suy gi\u1ea3m, nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng ng\u1eebng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c th\u00e1ch th\u1ee9c. V\u00e0i tu\u1ea7n qua l\u00e0 kho\u1ea3ng th\u1eddi gian \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean y t\u1ebf g\u1ea7n nh\u01b0 ki\u1ec7t s\u1ee9c khi ph\u1ea3i g\u1ed3ng m\u00ecnh tr\u01b0\u1edbc l\u00e0n s\u00f3ng \u0111\u1ea1i d\u1ecbch m\u1edbi v\u00e0 s\u1ed1 chuy\u1ebfn bay b\u1ecb h\u1ee7y do thi\u1ebfu nh\u00e2n vi\u00ean c\u0169ng \u0111\u1ea1t m\u1ee9c k\u1ef7 l\u1ee5c. V\u00e0, r\u1ea5t ti\u1ebfc, \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 ng\u01b0\u1eddi, c\u00f3 v\u1ebb nh\u01b0 tr\u01b0\u1edbc m\u1eaft s\u1ebd kh\u00f4ng c\u00f3 th\u1eddi gian \u0111\u1ec3 ngh\u1ec9 ng\u01a1i\u201458% s\u1ed1 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng tin r\u1eb1ng m\u1ee9c \u0111\u1ed9 c\u0103ng th\u1eb3ng trong c\u00f4ng vi\u1ec7c s\u1ebd kh\u00f4ng thay \u0111\u1ed5i ho\u1eb7c t\u1ed3i t\u1ec7 h\u01a1n trong n\u0103m t\u1edbi, theo <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2186533\">B\u00e1o c\u00e1o \u0111\u1eb7c bi\u1ec7t v\u1ec1 ch\u1ec9 m\u1ee5c xu h\u01b0\u1edbng c\u00f4ng vi\u1ec7c<\/a> m\u1edbi nh\u1ea5t.<\/p><p>Nh\u01b0ng kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 \u0111\u1ec1u bi quan v\u00e0 \u1ea3m \u0111\u1ea1m. Ch\u01b0a bao gi\u1edd ch\u00fang ta l\u1ea1i ch\u1ee9ng ki\u1ebfn nhu c\u1ea7u l\u1edbn \u0111\u1ebfn v\u1eady \u0111\u1ed1i v\u1edbi c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 gi\u1ea3i ph\u00e1p m\u1edbi gi\u00fap t\u1ea1o ti\u1ec1n \u0111\u1ec1 cho th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng vi\u1ec7c \u01b0u ti\u00ean c\u1ea3i thi\u1ec7n tr\u1ea1ng th\u00e1i t\u1ed1t c\u0169ng nh\u01b0 t\u1ed1i \u0111a h\u00f3a n\u0103ng su\u1ea5t. C\u00e1c t\u1ed5 ch\u1ee9c th\u00e0nh c\u00f4ng nh\u1eadn ra r\u1eb1ng vi\u1ec7c h\u1ed7 tr\u1ee3 \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 ch\u00eca kh\u00f3a gi\u00fap c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 kinh doanh, \u0111i\u1ec1u n\u00e0y t\u1ea1o ra m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn c\u00e2n b\u1eb1ng h\u01a1n \u0111\u1ed1i v\u1edbi c\u00f4ng vi\u1ec7c kinh doanh v\u00e0 gi\u00fap h\u1ecd \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u1ed1t h\u01a1n. D\u1ef1a tr\u00ean B\u00e1o c\u00e1o \u0111\u1eb7c bi\u1ec7t v\u1ec1 ch\u1ec9 m\u1ee5c xu h\u01b0\u1edbng c\u00f4ng vi\u1ec7c, d\u01b0\u1edbi \u0111\u00e2y l\u00e0 ba kh\u00eda c\u1ea1nh m\u00e0 c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 c\u1ea7n ch\u00fa t\u00e2m:<\/p><ol><li>Trang b\u1ecb c\u00f4ng ngh\u1ec7 cho nh\u00e2n vi\u00ean nh\u1eb1m gi\u1ea3m c\u0103ng th\u1eb3ng v\u00e0 xung \u0111\u1ed9t trong h\u1ec7 th\u1ed1ng.<\/li>\n<li>\u01afu ti\u00ean v\u00e0 hi\u1ec7n \u0111\u1ea1i h\u00f3a quy tr\u00ecnh \u0111\u00e0o t\u1ea1o.<\/li>\n<li>X\u00e2y d\u1ef1ng v\u0103n h\u00f3a c\u00f4ng ty bao tr\u00f9m c\u1ea3 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/li><\/ol><p><a href=\"https:\/\/www.microsoft.com\/microsoft-teams\/frontline-workforce\">Microsoft x\u00e2y d\u1ef1ng c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ec3 h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/a> giao ti\u1ebfp, <a href=\"https:\/\/www.microsoft.com\/microsoft-teams\/staff-scheduling-shift-management\">l\u00ean l\u1ecbch ca l\u00e0m vi\u1ec7c<\/a>, th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 v\u00e0 <a href=\"https:\/\/www.microsoft.com\/microsoft-teams\/workforce-management-wfm\">nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng kh\u00e1c<\/a>. \u0110i\u1ec1u n\u00e0y t\u1eeb l\u00e2u \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n trong s\u1ee9 m\u1ec7nh c\u1ee7a ch\u00fang t\u00f4i, cho d\u00f9 \u0111\u00f3 l\u00e0 gi\u00fap nh\u1eefng kh\u00e1ch h\u00e0ng nh\u01b0 <a href=\"https:\/\/www.youtube.com\/watch?v=lVeYClypVQc\" target=\"_blank\" rel=\"noreferrer noopener\">Kendra Scott<\/a> t\u1ea1o k\u1ebft n\u1ed1i b\u1ec1n ch\u1eb7t h\u01a1n gi\u1eefa tr\u1ee5 s\u1edf c\u00f4ng ty v\u1edbi \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng hay t\u1ea1o ra tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean \u0111\u01a1n gi\u1ea3n v\u00e0 t\u00edch h\u1ee3p cho nh\u1eefng kh\u00e1ch h\u00e0ng <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2187595\">nh\u01b0 Blum<\/a>. H\u00f4m nay, b\u00ean c\u1ea1nh vi\u1ec7c ra m\u1eaft nghi\u00ean c\u1ee9u Ch\u1ec9 m\u1ee5c xu h\u01b0\u1edbng c\u00f4ng vi\u1ec7c, ch\u00fang t\u00f4i c\u0169ng s\u1ebd ph\u00e1t h\u00e0nh c\u00e1c n\u1ed9i dung c\u1ea3i ti\u1ebfn c\u00f4ng ngh\u1ec7 m\u1edbi v\u00e0 t\u0103ng c\u01b0\u1eddng quan h\u1ec7 \u0111\u1ed1i t\u00e1c nh\u1eb1m gi\u00fap l\u00e0m gi\u1ea3m c\u0103ng th\u1eb3ng, hi\u1ec7n \u0111\u1ea1i h\u00f3a quy tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00e0 t\u00e1i thi\u1ebft v\u0103n h\u00f3a cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/p><figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"fluid-iframe\" style=\"\">\n\t\t<iframe title=\"Video Player\" src=\"https:\/\/www.microsoft.com\/en-us\/videoplayer\/embed\/RWRq19\"><\/iframe>\n\t<\/div>\n<\/div><\/figure><h2 id=\"1-equip-workers-with-technology-to-reduce-stress-and-system-friction\">1. Trang b\u1ecb c\u00f4ng ngh\u1ec7 cho nh\u00e2n vi\u00ean nh\u1eb1m gi\u1ea3m c\u0103ng th\u1eb3ng v\u00e0 xung \u0111\u1ed9t trong h\u1ec7 th\u1ed1ng<\/h2><p>D\u1eef li\u1ec7u m\u1edbi cho th\u1ea5y s\u1ef1 chuy\u1ec3n d\u1ecbch theo h\u01b0\u1edbng l\u1ea1c quan \u0111\u1ed1i v\u1edbi c\u00f4ng ngh\u1ec7 trong vi\u1ec7c c\u1ea3i thi\u1ec7n \u0111\u1eddi s\u1ed1ng cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng\u201463% s\u1ed1 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng th\u1ec3 hi\u1ec7n s\u1ef1 h\u00e0o h\u1ee9ng \u0111\u1ed1i v\u1edbi c\u00e1c c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m m\u00e0 c\u00f4ng ngh\u1ec7 t\u1ea1o ra v\u00e0 \u0111\u00e1nh gi\u00e1 y\u1ebfu t\u1ed1 n\u00e0y x\u1ebfp th\u1ee9 ba trong danh s\u00e1ch c\u00e1c y\u1ebfu t\u1ed1 c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3m c\u0103ng th\u1eb3ng li\u00ean quan \u0111\u1ebfn c\u00f4ng vi\u1ec7c, ch\u1ec9 sau m\u1ee9c l\u01b0\u01a1ng cao h\u01a1n v\u00e0 th\u1eddi gian ngh\u1ec9 ph\u00e9p d\u00e0i h\u01a1n. Trong d\u1eef li\u1ec7u v\u1ec1 n\u0103ng su\u1ea5t c\u1ee7a ch\u00ednh Microsoft, ch\u00fang t\u00f4i \u0111\u00e3 ch\u1ee9ng ki\u1ebfn c\u00e1ch \u0111\u1ea1i d\u1ecbch th\u00fac \u0111\u1ea9y s\u1ef1 thay \u0111\u1ed5i \u0111\u00f3 v\u00e0 khi\u1ebfn <strong>m\u1ee9c s\u1eed d\u1ee5ng Microsoft Teams c\u1ee7a nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng t\u0103ng 400% trong kho\u1ea3ng th\u1eddi gian<\/strong> t\u1eeb Th\u00e1ng Ba 2020 \u0111\u1ebfn Th\u00e1ng M\u01b0\u1eddi M\u1ed9t 2021.<\/p><p>V\u00ec nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng h\u1ea1n ch\u1ebf li\u00ean t\u1ee5c t\u1eeb t\u00ecnh tr\u1ea1ng thi\u1ebfu lao \u0111\u1ed9ng v\u00e0 gi\u00e1n \u0111o\u1ea1n chu\u1ed7i cung \u1ee9ng, h\u1ecd mong mu\u1ed1n c\u00f3 nh\u1eefng c\u00f4ng ngh\u1ec7 gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian, li\u00ean l\u1ea1c th\u00f4ng su\u1ed1t h\u01a1n v\u00e0 t\u1ed1i \u0111a h\u00f3a hi\u1ec7u qu\u1ea3 th\u1ef1c hi\u1ec7n nh\u1eefng nhi\u1ec7m v\u1ee5 c\u00f3 t\u00ednh l\u1eb7p l\u1ea1i.<\/p><p>B\u00ean c\u1ea1nh <a href=\"https:\/\/insights.samsung.com\/2022\/01\/11\/how-to-improve-peer-to-peer-collaboration-among-associates-in-retail\/\">m\u1ed1i quan h\u1ec7 \u0111\u1ed1i t\u00e1c v\u1edbi Samsung<\/a> \u2013 \u0111\u01a1n v\u1ecb chuy\u00ean cung c\u1ea5p nh\u1eefng thi\u1ebft b\u1ecb m\u1ea1nh m\u1ebd, ch\u00fang t\u00f4i hi\u1ec7n \u0111ang t\u0103ng c\u01b0\u1eddng m\u1ed1i quan h\u1ec7 \u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u1edbi <a href=\"https:\/\/www.zebra.com\/us\/en\/blog\/posts\/2022\/using-microsoft-teams-walkie-talkie-app-on-zebra-android-devices.html\" target=\"_blank\" rel=\"noreferrer noopener\">Zebra Technologies<\/a>.<strong> Ch\u00fang t\u00f4i \u0111ang th\u00f4ng b\u00e1o v\u1ec1 vi\u1ec7c<\/strong> <strong>ph\u00e1t h\u00e0nh r\u1ed9ng r\u00e3i \u1ee9ng d\u1ee5ng B\u1ed9 \u0111\u00e0m trong Teams tr\u00ean m\u1ed9t lo\u1ea1t c\u00e1c thi\u1ebft b\u1ecb di \u0111\u1ed9ng Zebra,<\/strong> nh\u01b0 lo\u1ea1t thi\u1ebft b\u1ecb TC di \u0111\u1ed9ng v\u00f4 c\u00f9ng m\u1ea1nh m\u1ebd, lo\u1ea1t thi\u1ebft b\u1ecb EC ki\u1ec3u d\u00e1ng thanh l\u1ecbch d\u00f9ng cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 lo\u1ea1t thi\u1ebft b\u1ecb qu\u00e9t cao c\u1ea5p MC. S\u1ef1 c\u1ed9ng t\u00e1c n\u00e0y mang \u0111\u1ebfn cho ch\u1ee9c n\u0103ng B\u1ed9 \u0111\u00e0m k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a Teams n\u00fat \u0111\u00e0m tho\u1ea1i (PTT) chuy\u00ean d\u1ee5ng tr\u00ean thi\u1ebft b\u1ecb Zebra, gi\u00fap nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tho\u1ea3i m\u00e1i li\u00ean l\u1ea1c th\u00f4ng su\u1ed1t, t\u1ee9c th\u00ec v\u00e0 an to\u00e0n m\u1ed9t c\u00e1ch ti\u1ec7n l\u1ee3i. <strong>B\u00ean c\u1ea1nh thi\u1ebft b\u1ecb di \u0111\u1ed9ng ch\u1ea1y Android, ch\u1ee9c n\u0103ng B\u1ed9 \u0111\u00e0m hi\u1ec7n c\u0169ng s\u1eb5n c\u00f3 tr\u00ean m\u1ecdi thi\u1ebft b\u1ecb di \u0111\u1ed9ng ch\u1ea1y iOS nh\u01b0 iPhone v\u00e0 iPad<\/strong>.<\/p><p><em>\u201cV\u1edbi quan h\u1ec7 \u0111\u1ed1i t\u00e1c n\u00e0y, ch\u00fang t\u00f4i r\u1ea5t vui \u0111\u01b0\u1ee3c cung c\u1ea5p cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng c\u00e1c thi\u1ebft b\u1ecb n\u00e0y \u0111\u1ec3 li\u00ean l\u1ea1c, c\u1ed9ng t\u00e1c th\u00f4ng su\u1ed1t v\u00e0 lu\u00f4n l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 trong m\u1ecdi \u0111i\u1ec1u ki\u1ec7n.\u201d<\/em>\u2014Anders Gustafsson, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh (CEO), Zebra Technologies.<\/p><figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Walkie-talkie-on-Zebra-image-CORRECT.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Walkie-talkie-on-Zebra-image-CORRECT.png\" alt=\"\u1ea2nh ch\u1ee5p m\u00e0n h\u00ecnh ch\u1ee9c n\u0103ng b\u1ed9 \u0111\u00e0m tr\u00ean Zebra, v\u1edbi n\u00fat PTT t\u00edch h\u1ee3p s\u1eb5n \u0111\u1ec3 s\u1eed d\u1ee5ng v\u1edbi Microsoft Teams\" class=\"wp-image-243906\"><\/img><\/a><\/figure><p>Ch\u1ee9c n\u0103ng B\u1ed9 \u0111\u00e0m \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u00ean c\u00e1c thi\u1ebft b\u1ecb Zebra v\u00e0 B\u1ed9 \u0111\u00e0m tr\u00ean iOS hi\u1ec7n \u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p r\u1ed9ng r\u00e3i.<\/p><p>V\u1edbi t\u00ecnh tr\u1ea1ng thi\u1ebfu lao \u0111\u1ed9ng li\u00ean t\u1ee5c trong h\u1ea7u h\u1ebft c\u00e1c ng\u00e0nh, s\u1ee9c \u00e9p khi l\u00ean l\u1ecbch ca l\u00e0m vi\u1ec7c c\u00f2n tr\u1edf n\u00ean n\u1eb7ng n\u1ec1 h\u01a1n v\u00ec c\u00e1c nh\u00f3m kh\u00f4ng ch\u1ec9 \u0111\u1ea3m nhi\u1ec7m ca l\u00e0m vi\u1ec7c nh\u01b0 b\u00ecnh th\u01b0\u1eddng m\u00e0 gi\u1edd \u0111\u00e2y c\u00f2n ph\u1ea3i xoay x\u1edf v\u1edbi ngu\u1ed3n nh\u00e2n l\u1ef1c h\u1ea1n h\u1eb9p. Khi \u0111\u01b0\u1ee3c h\u1ecfi gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 n\u00e0o c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3m c\u0103ng th\u1eb3ng t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c, l\u1ef1a ch\u1ecdn s\u1ed1 m\u1ed9t l\u00e0 l\u00ean l\u1ecbch nh\u00f3m (37%).<\/p><p>\u0110\u1ec3 ti\u1ebfp t\u1ee5c gi\u00fap nh\u00e2n vi\u00ean s\u1eafp x\u1ebfp l\u1ecbch bi\u1ec3u linh ho\u1ea1t theo c\u00e1ch ri\u00eang c\u1ee7a h\u1ecd, h\u00f4m nay ch\u00fang t\u00f4i xin th\u00f4ng b\u00e1o v\u1ec1 s\u1ef1 ph\u00e1t h\u00e0nh r\u1ed9ng r\u00e3i c\u1ee7a <a href=\"https:\/\/connect.zebra.com\/microsoft-connectors\"><strong>tr\u00ecnh k\u1ebft n\u1ed1i Ca Reflexis d\u00e0nh cho Teams<\/strong><\/a><strong>, t\u00edch h\u1ee3p v\u1edbi Tr\u00ecnh l\u00ean l\u1ecbch nh\u00e2n s\u1ef1 Reflexis (RWS) <\/strong>\u0111\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng b\u1ed9 li\u1ec1n m\u1ea1ch, theo th\u1eddi gian th\u1ef1c trong vi\u1ec7c xem, ph\u00e2n c\u00f4ng v\u00e0 qu\u1ea3n l\u00fd c\u00e1c y\u00eau c\u1ea7u v\u1ec1 ca l\u00e0m vi\u1ec7c. L\u00e0 gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng h\u00e0ng \u0111\u1ea7u, RWS mang \u0111\u1ebfn kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd vi\u1ec7c l\u00ean l\u1ecbch linh ho\u1ea1t v\u00e0 \u0111\u00fang \u0111\u1ed1i t\u01b0\u1ee3ng. C\u00f9ng v\u1edbi Teams, RWS gi\u00fap th\u00fac \u0111\u1ea9y t\u00ednh t\u1ef1 ch\u1ee7 c\u1ee7a nh\u00e2n vi\u00ean, mang \u0111\u1ebfn kh\u1ea3 n\u0103ng l\u00ean l\u1ecbch t\u1ed1i \u01b0u v\u00e0 cung c\u1ea5p cho c\u00e1c t\u1ed5 ch\u1ee9c c\u01a1 h\u1ed9i m\u1edbi \u0111\u1ec3 trang b\u1ecb cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng quy\u1ec1n truy nh\u1eadp v\u00e0o l\u1ecbch bi\u1ec3u m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n v\u00e0 linh ho\u1ea1t.\u00a0<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Reflexis-Shifts.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Reflexis-Shifts-1024x872.png\" alt=\"M\u1ed9t m\u00e0n h\u00ecnh m\u00e1y t\u00ednh b\u1ea3ng t\u1eeb h\u1ec7 th\u1ed1ng Qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 Reflexis c\u1ee7a Zebra v\u00e0 m\u1ed9t thi\u1ebft b\u1ecb di \u0111\u1ed9ng s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng Ca trong Teams tr\u00ean thi\u1ebft b\u1ecb Zebra \u0111ang hi\u1ec3n th\u1ecb c\u00f9ng m\u1ed9t th\u00f4ng tin ho\u00e1n \u0111\u1ed5i ca tr\u00ean c\u1ea3 hai thi\u1ebft b\u1ecb. \" class=\"wp-image-243570\"><\/img><\/a><\/figure><p>Tr\u00ecnh k\u1ebft n\u1ed1i Ca Reflexis d\u00e0nh cho Teams s\u1ebd \u0111\u01b0\u1ee3c ph\u00e1t h\u00e0nh r\u1ed9ng r\u00e3i v\u00e0o Th\u00e1ng M\u1ed9t 2022.<\/p><p>M\u1ed9t gi\u1ea3i ph\u00e1p kh\u00e1c trong n\u0103m gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 h\u00e0ng \u0111\u1ea7u \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng s\u1ebd gi\u00fap gi\u1ea3m c\u0103ng th\u1eb3ng cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c h\u1eb9n. Ho\u1ea1t \u0111\u1ed9ng n\u00e0y \u0111\u00e3 tr\u1ea3i qua nh\u1eefng chuy\u1ec3n bi\u1ebfn l\u1edbn khi ng\u00e0y c\u00e0ng nhi\u1ec1u cu\u1ed9c h\u1eb9n tr\u1ef1c ti\u1ebfp \u0111\u01b0\u1ee3c chuy\u1ec3n sang cu\u1ed9c h\u1eb9n tr\u1ef1c tuy\u1ebfn. Gi\u1edd \u0111\u00e2y, nh\u00e2n vi\u00ean <strong>c\u00f3 th\u1ec3 xem th\u00f4ng tin to\u00e0n di\u1ec7n v\u1ec1 c\u00e1c cu\u1ed9c h\u1eb9n tr\u1ef1c tuy\u1ebfn t\u1ea1i m\u1ed9t v\u1ecb tr\u00ed<\/strong>, bao g\u1ed3m n\u1ed9i dung c\u1eadp nh\u1eadt theo th\u1eddi gian th\u1ef1c v\u1ec1 th\u1eddi gian ch\u1edd, h\u00e0ng \u0111\u1ee3i, cu\u1ed9c h\u1eb9n b\u1ecb l\u1ee1 v\u00e0 tr\u00ec ho\u00e3n v\u1ec1 nh\u00e2n s\u1ef1,\u00a0gi\u00fap mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m h\u00e0ng \u0111\u1ea7u cho kh\u00e1ch h\u00e0ng v\u00e0 b\u1ec7nh nh\u00e2n.\u00a0<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/virtualvisits.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/virtualvisits-1024x875.png\" alt=\"M\u1ed9t m\u00e1y t\u00ednh b\u1ea3ng hi\u1ec3n th\u1ecb c\u00e1c cu\u1ed9c th\u0103m kh\u00e1m tr\u1ef1c tuy\u1ebfn \u0111\u00e3 l\u00ean l\u1ecbch \u0111ang trong h\u00e0ng \u0111\u1ee3i, cho ph\u00e9p nh\u00e2n vi\u00ean xem t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c h\u1eb9n tr\u1ef1c tuy\u1ebfn v\u00e0 th\u00f4ng tin chi ti\u1ebft \u0111a d\u1ea1ng nh\u01b0 th\u1eddi gian ch\u1edd v\u00e0 quy\u1ec1n truy nh\u1eadp \u0111\u1ec3 g\u1eedi l\u1eddi nh\u1eafc SMS t\u1ea1i m\u1ed9t v\u1ecb tr\u00ed. Ngo\u00e0i ra, c\u00f3 m\u1ed9t thi\u1ebft b\u1ecb di \u0111\u1ed9ng hi\u1ec3n th\u1ecb cu\u1ed9c h\u1ecdp Teams \u0111ang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho vi\u1ec7c t\u01b0 v\u1ea5n tr\u1ef1c tuy\u1ebfn v\u1edbi m\u1ed9t c\u1eeda h\u00e0ng b\u00e1n l\u1ebb.\" class=\"wp-image-243597\"><\/img><\/a><\/figure><p>T\u00ednh n\u0103ng l\u00ean l\u1ecbch h\u00e0ng \u0111\u1ee3i trong cu\u1ed9c th\u0103m kh\u00e1m tr\u1ef1c tuy\u1ebfn s\u1ebd \u0111\u01b0\u1ee3c ph\u00e1t h\u00e0nh r\u1ed9ng r\u00e3i v\u00e0o Th\u00e1ng M\u1ed9t 2022.<\/p><p>Ngo\u00e0i ra, \u0111\u1ec3 cho ph\u00e9p nh\u00e2n vi\u00ean t\u1eadp trung v\u00e0o c\u00f4ng vi\u1ec7c v\u00e0 gi\u1ea3m c\u0103ng th\u1eb3ng li\u00ean quan \u0111\u1ebfn c\u00e1c n\u1ed9i dung c\u1eadp nh\u1eadt v\u1ec1 ph\u00ea duy\u1ec7t, ch\u00fang t\u00f4i s\u1ebd t\u00edch h\u1ee3p tr\u1ef1c ti\u1ebfp \u1ee9ng d\u1ee5ng Ph\u00ea duy\u1ec7t v\u00e0o c\u00e1c quy tr\u00ecnh trong ng\u00e0nh m\u00e0 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng. Gi\u1edd \u0111\u00e2y, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 <strong>qu\u1ea3n l\u00fd v\u00e0 y\u00eau c\u1ea7u ph\u00ea duy\u1ec7t trong l\u0129nh v\u1ef1c kinh doanh b\u1eb1ng t\u00ednh n\u0103ng \u0111i\u1ec1u khi\u1ec3n khung c\u1ea5u ph\u1ea7n Power Apps (PCF), c\u0169ng nh\u01b0 y\u00eau c\u1ea7u c\u00e1c th\u00f4ng tin chi ti\u1ebft nh\u01b0 nh\u1eadn x\u00e9t b\u1eaft bu\u1ed9c ho\u1eb7c ph\u00ea duy\u1ec7t nh\u00f3m<\/strong> \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c ph\u00ea duy\u1ec7t v\u00e0 c\u00e1c quy tr\u00ecnh ph\u1ee5 thu\u1ed9c v\u00e0o \u0111\u00f3 di\u1ec5n ra su\u00f4n s\u1ebb.<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/approvals-wPCF.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/approvals-wPCF-1024x905.png\" alt=\"M\u1ed9t m\u00e1y t\u00ednh b\u1ea3ng hi\u1ec3n th\u1ecb \u1ee9ng d\u1ee5ng Ph\u00ea duy\u1ec7t \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o m\u1ed9t Power App l\u0129nh v\u1ef1c kinh doanh v\u1ec1 chi\u1ebft kh\u1ea5u v\u00e0 hai m\u00e0n h\u00ecnh thi\u1ebft b\u1ecb di \u0111\u1ed9ng, m\u1ed9t m\u00e0n h\u00ecnh hi\u1ec3n th\u1ecb nh\u1eadn x\u00e9t b\u1eaft bu\u1ed9c c\u1ea7n c\u00f3 \u0111\u1ec3 g\u1eedi quy\u1ebft \u0111\u1ecbnh ph\u00ea duy\u1ec7t v\u00e0 m\u1ed9t m\u00e0n h\u00ecnh hi\u1ec3n th\u1ecb n\u1ed9i dung ph\u00ea duy\u1ec7t nh\u00f3m.\" class=\"wp-image-243606\"><\/img><\/a><\/figure><p>T\u00ednh n\u0103ng nh\u1eadn x\u00e9t b\u1eaft bu\u1ed9c khi ph\u00ea duy\u1ec7t s\u1ebd \u0111\u01b0\u1ee3c ph\u00e1t h\u00e0nh r\u1ed9ng r\u00e3i trong th\u00e1ng n\u00e0y v\u00e0 t\u00ednh n\u0103ng \u0111i\u1ec1u khi\u1ec3n PCF c\u0169ng nh\u01b0 ph\u00ea duy\u1ec7t nh\u00f3m s\u1ebd ra m\u1eaft v\u00e0o Th\u00e1ng Hai 2022.<\/p><p>Cu\u1ed1i c\u00f9ng, b\u1ed9 gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd \u0111i\u1ec3m cu\u1ed1i v\u00e0 danh t\u00ednh c\u1ee7a ch\u00fang t\u00f4i c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3i quy\u1ebft c\u0103ng th\u1eb3ng khi c\u00e1c nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng d\u00f9ng chung m\u1ed9t thi\u1ebft b\u1ecb. Ngo\u00e0i vi\u1ec7c s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 ho\u1ea1t \u0111\u1ed9ng tr\u00ean n\u1ec1n t\u1ea3ng GPS \u0111\u1ec3 \u0111\u1ecbnh v\u1ecb thi\u1ebft b\u1ecb \u0111\u1eb7t sai ch\u1ed7 b\u1eb1ng Microsoft Endpoint Manager, <a href=\"https:\/\/aka.ms\/Blog\/MEMforFrontline\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>b\u1ed9 ph\u1eadn CNTT s\u1ebd s\u1edbm c\u00f3 th\u1ec3 k\u00edch ho\u1ea1t th\u00f4ng b\u00e1o b\u1eb1ng \u00e2m thanh<\/strong><\/a><strong> \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng t\u00ecm th\u1ea5y thi\u1ebft b\u1ecb \u0111\u1eb7t sai ch\u1ed7<\/strong>. B\u00ean c\u1ea1nh \u0111\u00f3, khi c\u00e1c thi\u1ebft b\u1ecb \u0111\u01b0\u1ee3c \u0111\u0103ng k\u00fd ch\u1ebf \u0111\u1ed9 thi\u1ebft b\u1ecb d\u00f9ng chung th\u00f4ng qua Microsoft Azure Active Directory (Azure AD), nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng \u0111\u0103ng xu\u1ea5t kh\u1ecfi t\u1ea5t c\u1ea3 \u1ee9ng d\u1ee5ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3\u2014nh\u01b0 Teams v\u00e0 M\u00e0n h\u00ecnh ch\u00ednh \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd, c\u0169ng nh\u01b0 <a href=\"https:\/\/techcommunity.microsoft.com\/t5\/intune-customer-success\/endpoint-manager-supports-sign-out-for-apps-not-optimized-with\/ba-p\/3034398\" target=\"_blank\" rel=\"noreferrer noopener\">c\u00e1c \u1ee9ng d\u1ee5ng kh\u00e1c<\/a>, ch\u1eb3ng h\u1ea1n nh\u01b0 Workday\u2014ch\u1ec9 b\u1eb1ng m\u1ed9t c\u00fa ch\u1ea1m tr\u00ean thi\u1ebft b\u1ecb ch\u1ea1y Android \u0111\u1ec3 c\u00e1c \u1ee9ng d\u1ee5ng \u0111\u00f3 s\u1eb5n s\u00e0ng v\u00e0 tu\u00e2n th\u1ee7 cho nh\u00e2n vi\u00ean s\u1eed d\u1ee5ng ti\u1ebfp theo.<\/p><h2 id=\"2-prioritize-and-modernize-training\">2. \u01afu ti\u00ean v\u00e0 hi\u1ec7n \u0111\u1ea1i h\u00f3a quy tr\u00ecnh \u0111\u00e0o t\u1ea1o<\/h2><p>Trong khi d\u1eef li\u1ec7u cho th\u1ea5y t\u00edn hi\u1ec7u l\u1ea1c quan gia t\u0103ng t\u1eeb nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 kh\u1ea3 n\u0103ng c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u1eddi s\u1ed1ng c\u00f4ng vi\u1ec7c th\u00ec h\u01a1n 50% s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t cho bi\u1ebft c\u00f4ng ty h\u1ecd ch\u01b0a cung c\u1ea5p ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o c\u1ea7n thi\u1ebft gi\u00fap h\u1ecd l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3. Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u00e0 c\u00e1c c\u00f4ng ty s\u1ebd c\u1ea7n \u01b0u ti\u00ean c\u00e1c s\u00e1ng ki\u1ebfn v\u1ec1 \u0111\u00e0o t\u1ea1o c\u0169ng nh\u01b0 \u0111\u1ea3m b\u1ea3o m\u1ecdi nh\u00e2n vi\u00ean trong t\u1ed5 ch\u1ee9c \u0111\u1ec1u c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn nh\u1eefng s\u00e1ng ki\u1ebfn n\u00e0y. Vi\u1ec7c nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 c\u00e1c c\u00f4ng c\u1ee5 gi\u00fap tri\u1ec3n khai \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean m\u1edbi l\u00e0 c\u00f4ng ngh\u1ec7 quan tr\u1ecdng th\u1ee9 hai gi\u00fap gi\u1ea3i quy\u1ebft c\u0103ng th\u1eb3ng t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c \u0111\u00e3 ch\u1ee9ng t\u1ecf c\u00f4ng t\u00e1c \u0111\u00e0o t\u1ea1o c\u00f3 vai tr\u00f2 \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng trong t\u00ecnh h\u00ecnh nh\u00e2n s\u1ef1 ti\u1ebfp t\u1ee5c bi\u1ebfn \u0111\u1ed9ng.<\/p><p>Microsoft Viva Learning cho ph\u00e9p nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00e1m ph\u00e1, truy nh\u1eadp, chia s\u1ebb v\u00e0 theo d\u00f5i n\u1ed9i dung h\u1ecdc t\u1eadp ngay t\u1ea1i Teams. C\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 cung c\u1ea5p th\u00f4ng tin c\u1eadp nh\u1eadt cho to\u00e0n b\u1ed9 l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng v\u00e0 nhanh ch\u00f3ng tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o, gi\u1edbi thi\u1ec7u ch\u00ednh s\u00e1ch v\u00e0 ki\u1ebfn th\u1ee9c chung cho nh\u00e2n vi\u00ean m\u1edbi b\u1eb1ng c\u00e1c ti\u1ec7n \u00edch t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd \u0111\u00e0o t\u1ea1o (LMS) m\u1edbi nh\u1ea5t. <strong>T\u00ednh n\u0103ng giao trong LMS cho ph\u00e9p nh\u00e2n vi\u00ean c\u00f4ng ty giao n\u1ed9i dung \u0111\u00e0o t\u1ea1o v\u00e0 h\u1ecdc t\u1eadp<\/strong> t\u1eeb c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a \u0111\u1ed1i t\u00e1c nh\u01b0 SAP SuccessFactors, Cornerstone OnDemand v\u00e0 Saba Cloud, gi\u00fap nh\u00e2n vi\u00ean d\u1ec5 d\u00e0ng truy nh\u1eadp c\u00e1c n\u1ed9i dung h\u1ecdc \u0111\u01b0\u1ee3c giao n\u00e0y tr\u00ean m\u1ecdi thi\u1ebft b\u1ecb th\u00f4ng qua Teams.<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/LMS-assign-learning.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/LMS-assign-learning-1024x885.png\" alt=\"M\u1ed9t m\u00e1y t\u00ednh b\u1ea3ng hi\u1ec3n th\u1ecb m\u00e0n h\u00ecnh ch\u00ednh c\u1ee7a Viva Learning v\u00e0 hai thi\u1ebft b\u1ecb di \u0111\u1ed9ng hi\u1ec3n th\u1ecb phi\u00ean b\u1ea3n d\u00e0nh cho thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u1ee7a danh s\u00e1ch &#x201C;\u0110\u01b0\u1ee3c giao cho b\u1ea1n&#x201D; v\u00e0 thao t\u00e1c b\u1ea5m chu\u1ed9t v\u00e0o n\u1ed9i dung h\u1ecdc \u0111\u01b0\u1ee3c giao \u0111\u1ec3 xem th\u00eam chi ti\u1ebft.\" class=\"wp-image-243615\"><\/img><\/a><\/figure><p>T\u00ednh n\u0103ng giao trong h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd \u0111\u00e0o t\u1ea1o s\u1ebd \u0111\u01b0\u1ee3c ph\u00e1t h\u00e0nh r\u1ed9ng r\u00e3i v\u00e0o Th\u00e1ng M\u1ed9t 2022.<\/p><p>Ngo\u00e0i ra, <strong>c\u00e1c \u0111\u1ed1i t\u00e1c m\u1edbi<\/strong> <strong>trong l\u0129nh v\u1ef1c cung c\u1ea5p n\u1ed9i dung h\u1ecdc t\u1eadp, <a href=\"https:\/\/www.edcast.com\/corp\/edcast-partners-and-integrates-with-microsoft-viva-learning\/\" target=\"_blank\" rel=\"noreferrer noopener\">nh\u01b0 EdCast<\/a> <a href=\"https:\/\/www.opensesame.com\/site\/blog\/opensesame-integrates-with-microsoft-viva-to-bring-learning-into-the-flow-of-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">v\u00e0 OpenSesame<\/a>,<\/strong> s\u1ebd c\u00f9ng v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c hi\u1ec7n t\u1ea1i nh\u01b0 Go1 v\u00e0 Coursera cung c\u1ea5p n\u1ed9i dung h\u1ecdc t\u1eadp s\u00e2u r\u1ed9ng cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. Th\u01b0 vi\u1ec7n n\u1ed9i dung phong ph\u00fa t\u1eeb ph\u00eda \u0111\u1ed1i t\u00e1c n\u00e0y, c\u00f9ng m\u1ecdi n\u1ed9i dung h\u1ecdc t\u1eadp do t\u1ed5 ch\u1ee9c t\u1ea1o th\u00f4ng qua ti\u1ec7n \u00edch t\u00edch h\u1ee3p SharePoint, s\u1ebd gi\u00fap nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o v\u00e0 h\u1ecdc h\u1ecfi th\u00eam k\u1ef9 n\u0103ng v\u1edbi n\u1ed9i dung h\u1ecdc t\u1eadp li\u00ean quan, d\u00f9 l\u00e0 tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng, m\u00e1y t\u00ednh b\u1ea3ng hay m\u00e1y t\u00ednh \u0111\u1ec3 b\u00e0n.<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/edcast-and-opensesame.jpg\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/edcast-and-opensesame-1024x535.jpg\" alt=\"Hai m\u00e1y t\u00ednh b\u1ea3ng hi\u1ec3n th\u1ecb Viva Learning, v\u1edbi ti\u00eau \u0111i\u1ec3m t\u1ea1i hai nh\u00e0 cung c\u1ea5p n\u1ed9i dung Ed Cast v\u00e0 Open Sesame.\" class=\"wp-image-243720\"><\/img><\/a><\/figure><blockquote class=\"wp-block-quote\"><p>EdCast s\u1ebd \u0111\u01b0\u1ee3c ph\u00e1t h\u00e0nh r\u1ed9ng r\u00e3i v\u00e0o Th\u00e1ng M\u1ed9t 2022 v\u00e0 OpenSesame s\u1ebd \u0111\u01b0\u1ee3c ph\u00e1t h\u00e0nh r\u1ed9ng r\u00e3i v\u00e0o Th\u00e1ng Hai 2022.<\/p>\n<p><em>\u201cCh\u00fang t\u00f4i r\u1ea5t vui khi \u0111\u01b0\u1ee3c ti\u1ebfp t\u1ee5c h\u1ee3p t\u00e1c v\u1edbi Microsoft v\u00e0 nh\u00e2n r\u1ed9ng gi\u00e1 tr\u1ecb c\u1ee7a Viva Learning b\u1eb1ng vi\u1ec7c mang \u0111\u1ebfn cho c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u1ea7y \u0111\u1ee7 c\u00e1c lo\u1ea1i th\u1ebb th\u00f4ng minh, l\u1ed9 tr\u00ecnh v\u00e0 h\u00e0nh tr\u00ecnh \u0111\u00e0o t\u1ea1o k\u1ef9 n\u0103ng c\u1ee7a EdCast \u0111\u1ec3 chia s\u1ebb, \u0111\u00e1nh d\u1ea5u v\u00e0 t\u00edch h\u1ee3p v\u00e0o c\u00e1c h\u00e0nh tr\u00ecnh h\u1ecdc t\u1eadp r\u1ed9ng l\u1edbn h\u01a1n.\u201d<\/em>\u2014Karl Mehta, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh, EdCast. <\/p><\/blockquote><blockquote class=\"wp-block-quote\"><p><em>\u201cS\u1ef1 h\u1ee3p t\u00e1c c\u1ee7a ch\u00fang t\u00f4i v\u1edbi Microsoft Viva Learning cho ph\u00e9p c\u00e1c c\u00f4ng ty thu th\u1eadp danh s\u00e1ch ho\u00e0n h\u1ea3o c\u00e1c kh\u00f3a h\u1ecdc d\u00e0nh cho m\u1ecdi h\u1ecdc vi\u00ean m\u00e0 kh\u00f4ng l\u00e0m gi\u00e1n \u0111o\u1ea1n quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a h\u1ecd.\u201d<\/em>\u2014Don Spear, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh ki\u00eam Nh\u00e0 \u0111\u1ed3ng s\u00e1ng l\u1eadp, OpenSesame. <\/p><\/blockquote><h2 id=\"3-build-company-culture-that-includes-the-frontline\">3. X\u00e2y d\u1ef1ng v\u0103n h\u00f3a c\u00f4ng ty bao tr\u00f9m c\u1ea3 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/h2><p>V\u0103n h\u00f3a v\u1eefng ch\u1eafc th\u01b0\u1eddng l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t c\u00f4ng ty. Y\u1ebfu t\u1ed1 n\u00e0y kh\u00f4ng ch\u1ec9 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 kinh doanh m\u00e0 c\u00f2n th\u00fac \u0111\u1ea9y, duy tr\u00ec v\u00e0 thu h\u00fat nh\u00e2n t\u00e0i \u0111\u1ebfn v\u1edbi t\u1ed5 ch\u1ee9c. Tuy nhi\u00ean, v\u0103n h\u00f3a c\u00f4ng ty v\u1eabn ch\u01b0a \u0111\u1ebfn \u0111\u01b0\u1ee3c v\u1edbi nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng ph\u1ea3n \u00e1nh t\u00ecnh tr\u1ea1ng thi\u1ebfu k\u1ebft n\u1ed1i v\u1ec1 v\u0103n h\u00f3a v\u00e0 giao ti\u1ebfp t\u1eeb l\u00e3nh \u0111\u1ea1o, v\u1edbi 68% s\u1ed1 ng\u01b0\u1eddi qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng cho bi\u1ebft l\u00e3nh \u0111\u1ea1o ch\u01b0a \u01b0u ti\u00ean x\u00e2y d\u1ef1ng v\u0103n h\u00f3a n\u01a1i l\u00e0m vi\u1ec7c v\u00e0 63% s\u1ed1 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng cho bi\u1ebft th\u00f4ng \u0111i\u1ec7p t\u1eeb l\u00e3nh \u0111\u1ea1o th\u01b0\u1eddng kh\u00f4ng \u0111\u01b0\u1ee3c truy\u1ec1n t\u1ea3i v\u00e0 \u0111\u1ebfn \u0111\u01b0\u1ee3c v\u1edbi h\u1ecd.<\/p><p>C\u00f4ng ngh\u1ec7 nh\u01b0 Microsoft Viva Connections c\u00f3 th\u1ec3 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c thu h\u1eb9p kho\u1ea3ng c\u00e1ch v\u1ec1 v\u0103n h\u00f3a v\u00e0 giao ti\u1ebfp \u0111\u00f3\u2014gi\u00fap l\u00e3nh \u0111\u1ea1o chia s\u1ebb c\u00e1c th\u00f4ng \u0111i\u1ec7p, th\u00f4ng tin c\u1eadp nh\u1eadt v\u1ec1 c\u00f4ng ty c\u0169ng nh\u01b0 l\u1eddi khen c\u1ee7a m\u00ecnh \u0111\u1ebfn nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng chia s\u1ebb suy ngh\u0129 v\u00e0 \u00fd t\u01b0\u1edfng \u0111\u00e1p l\u1ea1i. Gi\u1edd \u0111\u00e2y, v\u1edbi <strong><a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-viva-blog\/viva-connections-mobile-and-new-partner-integrations-are-now\/ba-p\/2932217\" target=\"_blank\" rel=\"noreferrer noopener\">\u0111\u1ed1i t\u00e1c chi\u1ebfn l\u01b0\u1ee3c m\u1edbi c\u1ee7a Viva Connections l\u00e0 Workday v\u00e0 Espressive<\/a>, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn c\u00e1c t\u00e0i nguy\u00ean v\u00e0 h\u00e0nh \u0111\u1ed9ng quan tr\u1ecdng c\u1ee7a c\u00f4ng ty t\u1ea1i m\u1ed9t v\u1ecb tr\u00ed.<\/strong><\/p><div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><a href=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Viva-Connections-01.png\"><img loading=\"lazy\" src=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/wp-content\/uploads\/sites\/2\/2022\/01\/Viva-Connections-01.png\" alt=\"M\u1ed9t thi\u1ebft b\u1ecb di \u0111\u1ed9ng hi\u1ec3n th\u1ecb \u1ee9ng d\u1ee5ng Viva Connections v\u1edbi c\u00e1c th\u1ebb tr\u00ean b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n d\u00e0nh cho \u0111\u1ed1i t\u00e1c m\u1edbi Workday v\u00e0 Espressive Barista. \" class=\"wp-image-243630\"><\/img><\/a><\/figure><\/div><p>Espressive s\u1ebd ra m\u1eaft v\u00e0o Th\u00e1ng Hai v\u00e0 th\u1ebb Workday s\u1ebd ra m\u1eaft trong n\u0103m d\u01b0\u01a1ng l\u1ecbch 2022 trong Viva Connections<\/p><p>Kh\u00e1ch h\u00e0ng chung s\u1ebd c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng s\u1ee9c m\u1ea1nh c\u1ee7a Workday ngay trong Viva Connections, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 truy nh\u1eadp th\u00f4ng tin chuy\u00ean s\u00e2u v\u00e0 h\u00e0nh \u0111\u1ed9ng trong Workday \u1edf m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i h\u1ecd th\u01b0\u1eddng l\u00e0m vi\u1ec7c m\u00e0 kh\u00f4ng c\u1ea7n r\u1eddi kh\u1ecfi Teams. S\u1eed d\u1ee5ng c\u00e1c ch\u1ee9c n\u0103ng nh\u00e2n vi\u00ean t\u1ef1 ph\u1ee5c v\u1ee5 trong Workday, nh\u01b0 ch\u1ea5m c\u00f4ng gi\u1edd \u0111\u1ebfn v\u00e0 gi\u1edd v\u1ec1 th\u00f4ng minh, m\u1ed9t nh\u00e2n vi\u00ean tuy\u1ebfn \u0111\u1ea7u c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o r\u1eb1ng gi\u1edd ngh\u1ec9 gi\u1ea3i lao c\u1ee7a h\u1ecd s\u1eafp k\u1ebft th\u00fac v\u00e0 ch\u1ec9 v\u1edbi m\u1ed9t c\u00fa ch\u1ea1m, nh\u00e2n vi\u00ean \u0111\u00f3 c\u00f3 th\u1ec3 ch\u1ea5m c\u00f4ng gi\u1edd quay l\u1ea1i l\u00e0m vi\u1ec7c t\u1eeb thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u1ee7a m\u00ecnh.<\/p><p>Espressive cung c\u1ea5p m\u1ed9t n\u01a1i duy nh\u1ea5t \u0111\u1ec3 nh\u00e2n vi\u00ean t\u1ef1 tr\u1ee3 gi\u00fap ngay l\u1eadp t\u1ee9c trong tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a v\u1edbi 9 ng\u00f4n ng\u1eef v\u00e0 bao qu\u00e1t 14 ph\u00f2ng ban c\u1ee7a doanh nghi\u1ec7p (nh\u01b0 CNTT, Nh\u00e2n s\u1ef1 v\u00e0 T\u00e0i v\u1ee5) th\u00f4ng qua Viva Connections, v\u1edbi kh\u1ea3 n\u0103ng truy nh\u1eadp c\u00e1c y\u00eau c\u1ea7u v\u00e0 s\u1ef1 c\u1ed1 \u0111ang ch\u1edd x\u1eed l\u00fd qua c\u00e1c th\u1ebb trong b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n. Espressive Barista l\u00e0 tr\u1ee3 l\u00fd h\u1ed7 tr\u1ee3 \u1ea3o (VSA) d\u1ef1a tr\u00ean AI gi\u00fap t\u1ef1 \u0111\u1ed9ng gi\u1ea3i quy\u1ebft c\u00e1c c\u00e2u h\u1ecfi, s\u1ef1 c\u1ed1 v\u00e0 y\u00eau c\u1ea7u c\u1ee7a nh\u00e2n vi\u00ean b\u1eb1ng ph\u1ea3n h\u1ed3i \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a, t\u1eeb \u0111\u00f3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi c\u1ea7n thi\u1ebft.<\/p><h2 id=\"looking-forward\">H\u01b0\u1edbng v\u1ec1 ph\u00eda tr\u01b0\u1edbc<\/h2><p>\u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 n\u0103ng l\u1ef1c s\u1ebd gi\u00fap c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 kinh doanh. T\u1eeb l\u00ean l\u1ecbch v\u00e0 tri\u1ec3n khai theo nh\u00f3m \u0111\u1ebfn t\u1ef1 \u0111\u1ed9ng h\u00f3a nhi\u1ec7m v\u1ee5 v\u00e0 qu\u1ea3n l\u00fd cu\u1ed9c h\u1eb9n, c\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 gi\u1ea3m g\u00e1nh n\u1eb7ng h\u00e0ng ng\u00e0y cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p v\u00e0 t\u1ea1o ra v\u0103n h\u00f3a c\u00f4ng ty v\u1eefng ch\u1eafc. C\u00e1c gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p kh\u00f4ng ch\u1ec9 c\u00f3 kh\u1ea3 n\u0103ng t\u1ed1i \u0111a h\u00f3a n\u0103ng su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, m\u00e0 c\u00f2n mang \u0111\u1ebfn c\u1ea3m nh\u1eadn nh\u1ea5t qu\u00e1n v\u1ec1 v\u0103n h\u00f3a, t\u1eeb \u0111\u00f3 c\u1ea3i thi\u1ec7n t\u1ec9 l\u1ec7 gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean, c\u1ee7ng c\u1ed1 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao s\u1ef1 g\u1eafn k\u1ebft v\u1edbi c\u00e1c s\u1ee9 m\u1ec7nh c\u1ee7a c\u00f4ng ty.<\/p><p>T\u1ea1i Microsoft, v\u1edbi s\u1ef1 h\u1ee3p t\u00e1c c\u00f9ng c\u00e1c \u0111\u01a1n v\u1ecb \u0111\u1ea7u ng\u00e0nh, ch\u00fang t\u00f4i ti\u1ebfp t\u1ee5c \u0111\u1ed5i m\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p gi\u00fap gi\u1ea3m c\u0103ng th\u1eb3ng, hi\u1ec7n \u0111\u1ea1i h\u00f3a quy tr\u00ecnh \u0111\u00e0o t\u1ea1o v\u00e0 t\u00e1i thi\u1ebft v\u0103n h\u00f3a cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c c\u01a1 h\u1ed9i h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, h\u00e3y \u0111\u1ecdc to\u00e0n b\u1ed9 <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2186533\">B\u00e1o c\u00e1o \u0111\u1eb7c bi\u1ec7t v\u1ec1 ch\u1ec9 m\u1ee5c xu h\u01b0\u1edbng c\u00f4ng vi\u1ec7c<\/a>. H\u00e3y xem qua c\u1ea3 <a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=2189018\">S\u00e1ch gi\u1edbi thi\u1ec7u<\/a> v\u00e0 <a href=\"https:\/\/www.youtube.com\/watch?v=9dG_2mHD0G0\" target=\"_blank\" rel=\"noreferrer noopener\">ch\u01b0\u01a1ng tr\u00ecnh Mechanics<\/a> m\u1edbi c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 t\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n v\u1ec1 nh\u1eefng n\u1ed9i dung c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m m\u1edbi trong Microsoft 365 nh\u1eb1m h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hai t\u1ec9 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, chi\u1ebfm 80% l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng to\u00e0n c\u1ea7u, \u0111\u00e3 v\u01b0\u1ee3t qua nh\u1eefng r\u1ee7i ro, m\u1ec7t m\u1ecfi v\u00e0 gi\u00e1n \u0111o\u1ea1n li\u00ean t\u1ee5c trong su\u1ed1t th\u1eddi gian di\u1ec5n ra \u0111\u1ea1i d\u1ecbch. T\u1eeb vi\u1ec7c ph\u1ea3i \u0111\u00f3ng c\u1eeda \u0111\u1ebfn c\u00e1c giao th\u1ee9c an to\u00e0n m\u1edbi hay kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c gia t\u0103ng v\u00e0 h\u00e0ng t\u1ed3n kho suy gi\u1ea3m, nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng ng\u1eebng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c th\u00e1ch th\u1ee9c. H\u00f4m nay, ch\u00fang t\u00f4i s\u1ebd ph\u00e1t h\u00e0nh m\u1ed9t lo\u1ea1t n\u1ed9i dung \u0111\u1ed5i m\u1edbi v\u1ec1 c\u00f4ng ngh\u1ec7 v\u00e0 quan h\u1ec7 \u0111\u1ed1i t\u00e1c nh\u1eb1m gi\u1ea3m c\u0103ng th\u1eb3ng cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 h\u1ecd trong c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 t\u01b0\u01a1ng t\u00e1c.<\/p>\n","protected":false},"author":3368735,"featured_media":3036,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","footnotes":""},"content-type":[149],"product":[151,170,175,181,185,188],"audience":[196,205],"tags":[236,226],"coauthors":[230],"class_list":["post-3033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","content-type-news","product-microsoft-365","product-mobile-apps","product-power-apps","product-sharepoint","product-teams","product-viva","audience-enterprise","audience-frontline","tag-mac","tag-work-trend-index"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 c\u00e1ch m\u00e0 c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 gi\u00fap t\u00e1i thi\u1ebft l\u1ef1c l\u01b0\u1ee3ng nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/title>\n<meta name=\"description\" content=\"Hai t\u1ec9 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, chi\u1ebfm 80% l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng to\u00e0n c\u1ea7u, \u0111\u00e3 v\u01b0\u1ee3t qua nh\u1eefng r\u1ee7i ro, m\u1ec7t m\u1ecfi v\u00e0 gi\u00e1n \u0111o\u1ea1n li\u00ean t\u1ee5c trong su\u1ed1t th\u1eddi gian di\u1ec5n ra \u0111\u1ea1i d\u1ecbch. T\u1eeb vi\u1ec7c ph\u1ea3i \u0111\u00f3ng c\u1eeda \u0111\u1ebfn c\u00e1c giao th\u1ee9c an to\u00e0n m\u1edbi hay kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c gia t\u0103ng v\u00e0 h\u00e0ng t\u1ed3n kho suy gi\u1ea3m, nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng ng\u1eebng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c th\u00e1ch th\u1ee9c. H\u00f4m nay, ch\u00fang t\u00f4i s\u1ebd ph\u00e1t h\u00e0nh m\u1ed9t lo\u1ea1t n\u1ed9i dung \u0111\u1ed5i m\u1edbi v\u1ec1 c\u00f4ng ngh\u1ec7 v\u00e0 quan h\u1ec7 \u0111\u1ed1i t\u00e1c nh\u1eb1m gi\u1ea3m c\u0103ng th\u1eb3ng cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 h\u1ecd trong c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 t\u01b0\u01a1ng t\u00e1c.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/vi-vn\/microsoft-365\/blog\/2022\/01\/12\/how-technology-can-help-rebuild-your-frontline-workforce\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 ways technology can help rebuild your frontline workforce - Microsoft 365 Blog\" \/>\n<meta property=\"og:description\" content=\"Hai t\u1ec9 nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, chi\u1ebfm 80% l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng to\u00e0n c\u1ea7u, \u0111\u00e3 v\u01b0\u1ee3t qua nh\u1eefng r\u1ee7i ro, m\u1ec7t m\u1ecfi v\u00e0 gi\u00e1n \u0111o\u1ea1n li\u00ean t\u1ee5c trong su\u1ed1t th\u1eddi gian di\u1ec5n ra \u0111\u1ea1i d\u1ecbch. 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