Earlier this year, IT leaders around the globe were forced to reprioritize their roadmaps, resources, and budgets to equip employees for remote work practically overnight. Suddenly, the use of video communications skyrocketed. People adjusted quickly to moving meetings online, but one of the most notable challenges driven by the shift to remote work has been to maintain the personal connections that come from the ad hoc and serendipitous conversations that happen in the physical office. 

In fact, studies show¹ that a person’s voice is the signal that builds personal connections and creates clarity, which is why actually speaking with colleagues and customers is more important now than ever. The use of Teams Calling has skyrocketed as well, with Teams users making over 650 million calls in October, up 11 fold over March of this year. And on average, calls are just one-fourth the length of a typical meeting, making calling a quick and efficient way to reconnect and collaborate. 

Today, we’re announcing several enhancements to Teams Calling that make it easier for organizations and their employees to strengthen connections and create new ones with just a quick call.

Get more out of every call, with a rich calling experience

Calling alone is a great way to reconnect and quickly share information. However, when you integrate calls with different modes of communication, they can act as a productivity force multiplier. We’re introducing several ways to create a more powerful and streamlined calling experience.

• Streamlined calling experience: Teams is the hub for chat, collaboration, meetings, apps, and workflows, and the enhanced Calls app brings the most important calling elements—the dial pad, call history, voicemail, contacts, and settings—into a single location, making it easier to stay connected in the flow of your work.
• Save call recordings in OneDrive and SharePoint: Call recordings are a great way to keep track of the ad hoc brainstorming that often happens on a call. Now, Teams Admins can take advantage of the tight Teams and OneDrive or SharePoint integration and elect to make OneDrive or SharePoint the default recording storage location, in lieu of Stream. This new capability provides powerful capabilities such as sharing with external guests, quicker access to transcripts, and greater storage capacity. Learn more.
• CarPlay support: Placing and receiving calls in the car will soon be easier than ever, thanks to CarPlay support for Teams Calling. With CarPlay, you can use your vehicle’s built-in controls to operate Teams, including using Siri to place and answer calls.
• Spam identification: Spam calls are frustrating, disturb the flow of work, and make you less likely to answer calls from unfamiliar phone numbers. Using advanced industry techniques, Teams will identify potential spam calls so you can feel confident answering incoming calls. Additionally, Teams will digitally attest outgoing calls to prevent these calls from being rejected by external recipients. 
• Transfer calls between mobile and desktop: Teams makes it easy to place and receive calls from several different endpoints, including desktop and mobile devices, but sometimes you need to move locations or devices to finish your call. Starting in early 2021, you will be able to shift your calls between your mobile and desktop endpoints with an easy-to-use interface on the Teams app.
• Call merge: Calling users can bring multiple different one to one calls together to combine conversations and simplify multiple conversations. Call merge is now available for both PSTN calls and VoIP calls.
• Low-data mode: Whether you want to preserve data or are just in a location with a poor or limited network connection, sometimes it’s helpful to limit the amount of data you’re using during a video call or meeting. Starting in early 2021, users will be able to adjust their settings in Teams to cap the amount of data that will be used during video calls and establish different settings based on network availability (cellular, wifi, or always).
• Enhanced reverse number look-up: With automatic reverse number look-up, you’ll see the name of the caller at the time they’re calling and in your activity feed and voicemail.

Provide advanced calling needs for your business

Some parts of the business require additional calling capabilities and workflows. Whether that’s keeping mission-critical operations running or resolving key customer issues, Teams supports a broad range of needs across your business with help from these new capabilities.

• Voice enabled channels: A new collaborative calling capability enables teams to integrate call queues into a specific channel, allowing for collaboration and information sharing before, during, and after the call. For example, IT or HR help desks can now be managed from a channel so available team members can answer the call, and easily share information about service tickets. Starting in early 2021, Teams users will have the option to create new channels that are voice-enabled, to start using this feature in preview.
• Certified Contact Center solutions: Resolving a customer call in contact centers is often a team sport, so it’s important to quickly identify and reach the right colleague. Contact center solutions can use presence and user APIs to seamlessly integrate with Teams, allowing agents to find the right colleagues to assist. Now, contact center providers can apply for Microsoft certification of their solutions, to provide customers with the confidence needed to manage important customer interactions. Learn more about the certification program and specific solutions that are undergoing certification, many of which will be complete in early 2021.
• Resilient calling: To support the most critical conversations in the event of an outage, the new Survivable Branch Appliance (SBA) allows users to place and receive PSTN calls even in the event of a network outage. This SBA will be available in preview this month to certified Session Border Controllers (SBC) vendors, allowing SBCs to link with the Teams client in the event the client cannot reach the Microsoft Calling network. 
• Call transfer ring-back: While call transfers can be useful to connect the right people, making sure that calls remain connected during the process is critical for a great caller experience. Now Teams users can rest assured that when you transfer an important call, it will not disconnect just because someone on the other end is unavailable. If the transfer recipient does not answer the call, the call will ring back to the person making the transfer.

Stay connected with a portfolio of high-quality devices

Teams provides a great integrated softphone experience on both mobile and desktop, and a robust lineup of hardware options allow you to choose the right physical endpoints for your needs. From low-cost phones, to traditional desk and video phones, to Teams displays, there are options to fit every user and calling need. We’re excited to share a few new ways this device ecosystem can help you stay connected, no matter where you’re working.

• Teams displays: Whether you are working remotely or returning to the office, adding an intelligent companion device like the Teams display can revolutionize the way you work. A new experience now available on the Lenovo Thinksmart view, Teams displays integrate Cortana for hands-free productivity, use AI to help you stay productive and organized, and provide a dedicated device for your Teams collaboration needs. Learn more.
• Low-cost phones: To empower organizations to bring the best of Teams Calling to as many users as possible, we’re excited to bring low-cost phones to market with trusted partners Yealink and AudioCodes in early 2021. These devices integrate natively with the Teams phone app, bringing core Teams capabilities to life.
• Device as a Service: The new Teams Device as a Service offering provides flexible monthly payments, making it easier and more affordable than ever to get your users the devices they need. Simply navigate to the Device as a Service site where you can add devices to your cart and place an order in a matter of minutes. This service is currently available in the U.S., and availability for additional regions will be coming in 2021.

Do more with the power of partners

We have seen strong growth across our Teams partner ecosystem and have more than 300 specialized partners with calling solutions for Microsoft Teams, a 100% increase over the last year. These partners assist our customers with a wide variety of services and solutions including Direct Routing as a Service, deployment, adoption, devices, managed services, and network monitoring and reporting. Examples include our Partner of the Year award winner Continuant, and finalists Enabling Technologies, Communicativ, and Orange Business Services.

Continued commitment to Calling

These innovations are examples of our ongoing commitment to support spontaneous collaboration and personal connections that voice enables. We are honored and humbled to be recognized as a Leader in the 2020 Gartner Unified Communications as a Service Magic Quadrant. We will continue working hard to make Teams the most trusted and reliable voice solution available. Now more than ever, we all need a seamless way to stay connected with colleagues and customers, and with these capabilities, you can restore personal connections and manage the most critical calls for every part of your organization. Learn more about how Accenture, Australia Catholic University, ENGIE, and Tony’s Chocolonely are using Teams Calling to stay connected.

Lastly, with all these great capabilities coming to Teams Calling, it’s important to keep in mind that Teams Calling can be rolled out in weeks—not months or years—as Lumen (formerly CenturyLink) showed by rolling out Calling globally to over 40,000 users in 4 weeks. You can always reach out to your account team for more information, and the links below provide additional information and guidance.

• Learn more about Teams Calling on the Microsoft Teams Calling webpage.
• Get started with Teams for free.
• Get guidance and resources to get up and running quickly on Teams Calling with FastTrack.

¹ Harvard Business Review, “Type Less, Talk More ” (October 5, 2020)

The post Restore and maintain personal connections with new Microsoft Teams Calling features appeared first on Microsoft 365 Blog.

旨在帮助 Windows 10 部署的投入

由于我们对 Windows 7 的支持将于 2020 年 1 月 14 日终止，我们进行了一系列投入，为你在 Windows 10 获取和更新的每个步骤提供帮助。

首先，我们以兼容性为核心设计原则构建了 Windows 10 和 Office 365，针对 Windows 10 和 Office 365 中的应用程序、加载项和宏进行了投入，从而确保你的环境在升级后仍可正常运行。

Windows Autopilot 等工具有助于消除与创建、维护和加载自定义图像相关的成本。桌面分析（当前为公共预览版）提供的智能可帮助你对 Windows 客户端的更新就绪情况做出明智的决策。Office Readiness Toolkit 可帮助你在移动到 Office 365 专业增强版的过程中评估兼容性。来自 Microsoft FastTrack 的桌面应用保证提供专业的工程资源，可以帮助你解决 Windows 10 和 Office 365 上可能遇到的任何应用程序兼容性问题。

适用于 Windows 10 的 FastTrack 新部署指南

有时你可能会遇到不确定从何处着手的复杂情况，或者遇到导致迁移停止的问题。有时需要向专家咨询下一步该怎么办。为解决这些问题，今天，我很高兴宣布发布适用于 Windows 10 的 FastTrack 新部署指南。

借助 FastTrack，我们可帮助你制定技术计划，确定如何载入和部署新服务和/或用户，并在部署过程中帮助你充分发掘技术投资的价值。如果用户拥有符合条件的服务或计划的 150 个或更多许可证，该帮助不会产生额外费用。

详细了解并开始使用

Microsoft 365（包括 Windows 10 和 Office 365）提供非常安全的高效工作体验。我们致力于在每个步骤为你通过支持和帮助。如需了解详情，请观看 Microsoft Mechanics 视频并登录 www.microsoft.com/FastTrack 获取帮助并开始使用。

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以下是 2 月的新增功能。

防御威胁和安全协作

新功能和服务可以帮助你更好地管理复杂的威胁环境，并以安全方式通信和协作。

通过 Microsoft 威胁专家扩展安全团队的能力– 我们新的托管式威胁搜寻服务（称为 Microsoft 威胁专家）可以帮助你主动搜寻威胁并设置优先级，以充分利用 Windows Defender 高级威胁防护 (ATP)。该服务提供世界级专家的支持，这些专家可以帮助你解决棘手的调查难题，你只需点击“询问威胁专家”按钮即可。请转到 Windows Defender 高级威胁防护设置以申请公共预览版。

助力医疗保健专家安全地通信和协作 – 这个月，我们宣布推出  Microsoft Teams 的新功能，这些功能支持面向医疗保健组织的安全信息传送和协作工作流。借助优先级通知，临床医生可以专注于紧急消息以管理患者护理。此外，还可以将支持 FHIR 的电子健康记录 (EHR) 数据与 Teams 集成，从而使临床医生可以安全访问患者记录、与其他团队成员聊天，甚至发起视频会议 – 所有这些都可以在同一个团队协作中心完成。现在，个人预览版提供这些功能，请访问 Microsoft 365 和健康页面以及合作伙伴网站，详细了解 Teams 和 Microsoft 365 如何帮助医疗保健团队。

使用桌面应用保证和 Microsoft FastTrack 更自信地移动到现代化桌面和云 – Microsoft FastTrack 中的新服务 Desktop App Assure 提供针对 Windows 10 和 Office 365 专业增强版的应用兼容性服务。现在，FastTrack 还提供有关如何配置 Exchange Online Protection、Office 365 高级威胁防护、Office 365 邮件加密和数据丢失防护策略的指导。现在，这些服务在全球范围内面向符合条件的拥有超过 150 个席位的客户推出，无额外费用。请登录 Microsoft FastTrack，并填写“申请帮助”表单以开始使用。

在手机上通过 Microsoft 帐户获取安全警报– 现在，通过 Microsoft Authenticator 应用，在个人 Microsoft 帐户上接收重要事件的安全通知。收到推送通知时，你可以快速查看帐户活动并采取行动保护帐户（如果需要）。Microsoft Authenticator 还可用于将双重验证添加到帐户以增加安全性。若要开始，请下载 Microsoft Authenticator 应用并添加个人帐户。

轻松管理任务并捕获数据

新功能扩展了原有功能，可以轻松访问所有应用和文件、捕获和转换数据，以及将上下文添加到任务。

使用适用于 Windows 10 的新 Office 应用快速开展工作 – 新的免费 Office 应用提供了入门和充分利用 Office 的简单体验。通过工作、学校和个人 Microsoft 帐户登录的用户可以使用它快速访问所有可用应用和与其最相关的文件和文档。组织也可利用与第三方应用集成的功能，支持用户搜索组织内的文档和人员，并使用自己的品牌自定义体验。Office 应用可以从 Microsoft Store 下载，需要 Windows 10 的当前版本，且适用于任何 Office 365 订阅、Office 2019、Office 2016 和 Office。

直接从照片将数据添加到 Excel– 使用 Excel 应用，可以在 Android 设备上拍摄打印的数据表的照片，并将照片自动转换为在 Excel 中完全可编辑的表。此新的图像识别功能使你无需手动输入硬拷贝数据。即将面向具有 iOS 支持的 Excel Android 应用推出此功能。

在微软待办中将照片和文件快速添加到任务 – 附加文件和照片，以使用添加的上下文提高任务的可操作性。这种被用户高度请求的功能现已在所有平台推出，并跨各种设备同步，因此你可以处理新的附加文件的任务。

其他更新

• 借助 Azure Active Directory (Azure AD) 的新一次性密码 (OTP)，具有任何帐户的任何用户都可以无缝共享和协作。
• Azure AD 现在支持 Workday 的自动用户预配，从而实现快速、高效的身份创建，因此员工从一开始就可以访问 Microsoft 365 应用和所有其他重要资源。
• 从这个月开始，对于所有新安装，Teams 桌面应用将与剩下的 Office 365 专业增强版应用一同安装。
• 通过 SharePoint 迁移工具更新，使用改善功能（如迁移 web 部件、页面的功能和网站导航）可以更轻松地将信息迁移到云。

The post Microsoft 365 的 2 月新增功能 – 提升安全性，助力现代化工作场所 appeared first on Microsoft 365 Blog.