{"id":2614,"date":"2019-12-03T09:00:15","date_gmt":"2019-12-03T17:00:15","guid":{"rendered":"https:\/\/www.microsoft.com\/zh-tw\/2019\/12\/03\/quantifying-impact-technology-it-process-employee-experience\/"},"modified":"2022-06-28T11:35:52","modified_gmt":"2022-06-28T18:35:52","slug":"quantifying-impact-technology-it-process-employee-experience","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/zh-tw\/microsoft-365\/blog\/2019\/12\/03\/quantifying-impact-technology-it-process-employee-experience\/","title":{"rendered":"\u7814\u7a76\uff1a\u8861\u91cf IT \u5c0d\u54e1\u5de5\u5de5\u4f5c\u9ad4\u9a57\u5f71\u97ff\u7684\u4e00\u7a2e\u5177\u9ad4\u65b9\u6cd5"},"content":{"rendered":"
\u95dc\u65bc\u5728 Satya Nadella \u5e36\u9818\u4e0b\u9020\u5c31 Microsoft \u7684\u5de8\u5927\u8f49\u8b8a\u800c\u5e36\u4f86\u6587\u5316\u8b8a\u66f4\uff0c\u5df2\u7d93\u6709\u8a31\u591a\u76f8\u95dc\u5167\u5bb9\u3002\u7576\u6211\u5011\u5206\u6790\u63a8\u52d5\u6587\u5316\u7684\u4e8b\u7269\uff0c\u4e26\u5c0b\u627e\u6211\u5011\u53ef\u4ee5\u652f\u63f4\u6b63\u5728\u81ea\u884c\u505a\u51fa\u6539\u8b8a\u4e4b\u5176\u4ed6\u7d44\u7e54\u7684\u65b9\u6cd5\u6642\uff0c\u6211\u5011\u4e00\u81f4\u767c\u73fe\uff0cIT \u64c1\u6709\u6975\u5927\u7684\u6a5f\u6703\u80fd\u5920\u7a4d\u6975\u5f71\u97ff\u54e1\u5de5\u60c5\u7dd2\u548c\u5fe0\u8aa0\u5ea6\uff0c\u800c\u9019\u5169\u8005\u7686\u662f\u4efb\u4f55\u7d44\u7e54\u6587\u5316\u8f49\u578b\u7684\u95dc\u9375\u90e8\u5206\u3002<\/p>\n
\u6539\u5584\u54e1\u5de5\u60c5\u7dd2\u548c\u54e1\u5de5\u5fe0\u8aa0\u5ea6\u4e5f\u662f\u7d44\u7e54\u5438\u5f15\u512a\u79c0\u4eba\u624d\u7684\u95dc\u9375\u65b9\u5f0f\u3002\u7576\u54e1\u5de5\u64c1\u6709\u7dca\u5bc6\u806f\u7e6b\u3001\u5177\u6709\u5f48\u6027\u4e14\u63d0\u5347\u5de5\u4f5c\u6548\u7387\u7684\u73fe\u4ee3\u5316\u5de5\u4f5c\u5834\u6240\u9ad4\u9a57\u6642\uff0c\u54e1\u5de5\u6703\u50b3\u9054\u6e05\u695a\u7684\u8a0a\u865f\uff0c\u8868\u660e\u81ea\u5df1\u53d7\u5230\u91cd\u8996\uff0c\u800c\u4e14\u6b63\u5728\u70ba\u5177\u6709\u524d\u77bb\u6027\u7684\u7d44\u7e54\u5de5\u4f5c\u3002<\/p>\n
\u5728\u60a8\u7684\u5de5\u4f5c\u529b\u4e2d\u57f9\u990a\u548c\u7a4d\u6975\u589e\u5f37\u9019\u4e9b\u7279\u8cea\u986f\u7136\u5341\u5206\u5177\u6709\u50f9\u503c\uff0c\u4f46\u662f\u8981\u8b93\u9019\u4e9b\u8b8a\u66f4\u5728\u6211\u5011\u7684\u5168\u7403\u5ba2\u6236\u4e2d\u53ef\u9032\u884c\u8907\u88fd\u4e26\u53ef\u63a1\u53d6\u52d5\u4f5c\uff0c\u6211\u5011\u9700\u8981\u7814\u7a76\u4e26\u91cf\u5316\u9019\u7a2e\u60c5\u6cc1\u3002\u6211\u5011\u8207\u9818\u5148\u696d\u754c\u7684\u9ad4\u9a57\u7ba1\u7406\u516c\u53f8 Qualtrics \u5bc6\u5207\u5408\u4f5c<\/a>\uff0c\u56e0\u70ba\u4ed6\u5011\u5df2\u7d93\u8a73\u76e1\u5730\u7814\u7a76\u5982\u4f55\u5be6\u73fe\u9019\u7a2e\u60c5\u6cc1\u3002<\/p>\n \u9019\u88e1\u662f\u6211\u5011\u5b78\u5230\u7684\u7d93\u9a57\u3002<\/p>\n \u7814\u7a76\u986f\u793a Microsoft 365<\/strong><\/a> \u4e2d\u63d0\u4f9b\u4e86\u4e00\u4e9b\u7528\u65bc\u751f\u7522\u529b\u548c\u4f7f\u7528\u8005\u9ad4\u9a57\u7684\u6700\u9032\u968e\u5de5\u5177\uff0c\u9019\u4e26\u4e0d\u662f\u7279\u5225\u5177\u6709\u9769\u547d\u6027\u3002\u6b64\u5e73\u53f0\u8b93\u4f7f\u7528\u8005\u96a8\u6642\u96a8\u5730\u5728\u5404\u7a2e\u88dd\u7f6e\u4e0a\u63d0\u5347\u5de5\u4f5c\u6548\u7387\uff0c\u540c\u6642\u4e5f\u662f\u70ba\u6eff\u8db3\u53ca\u8d85\u8d8a\u4f7f\u7528\u8005\u3001IT \u548c\u5b89\u5168\u6027\u7684\u9700\u6c42\u8207\u671f\u5f85\u800c\u6253\u9020\uff0c\u56e0\u6b64\u5c0d\u8cb4\u7d44\u7e54\u7684\u6240\u6709\u5c08\u6848\u95dc\u4fc2\u4eba\u975e\u5e38\u5177\u6709\u50f9\u503c\u3002\u6211\u559c\u6b61\u5c07 Microsoft 365 \u7a31\u70ba\u300c\u53d7\u4f7f\u7528\u8005\u559c\u611b\u3001\u53d7 IT \u559c\u611b\u4e14\u53d7\u6240\u6709\u4eba\u4fe1\u4efb\u300d<\/em>\u3002<\/p>\n \u70ba\u4e86\u5145\u5206\u5229\u7528 Microsoft 365 \u7684\u50f9\u503c\uff0c\u6211\u5011\u900f\u904e Microsoft \u53d7\u7ba1\u7406\u7684\u96fb\u8166<\/a>\u670d\u52d9\u4f86\u90e8\u7f72 Microsoft 365\uff0c\u8207\u7d44\u7e54\u5408\u4f5c\u4ee5\u5354\u52a9\u4ed6\u5011\u73fe\u4ee3\u5316\u5176\u5de5\u4f5c\u5834\u6240\u9ad4\u9a57\u3002\u900f\u904e Microsoft \u53d7\u7ba1\u7406\u7684\u96fb\u8166\uff0c\u6211\u5011\u4ee3\u8868\u5ba2\u6236\u7ba1\u7406\u9019\u4e9b\u96fb\u8166<\/a>\uff0c\u800c\u4ed6\u5011\u4f7f\u7528 Microsoft 365 \u4f5c\u70ba\u5176\u751f\u7522\u529b\/\u7ba1\u7406\/\u5b89\u5168\u6027\u7684\u57fa\u790e\u3002\u9019\u9805\u8a2d\u5b9a\u6709\u6642\u6211\u6703\u7a31\u70ba\u300cMicrosoft 365 \u539f\u751f\u300d\u3002<\/p>\n Microsoft 365 \u539f\u751f\u96fb\u8166\uff1a<\/strong><\/p>\n \u89c0\u5bdf\u5230\u7684\u7d50\u679c\u6709\u6642\u5019\u6211\u559c\u6b61\u7a31\u70ba\u300c\u4e16\u754c\u4e0a\u6700\u7121\u804a\u7684\u793a\u7bc4<\/a>\u300d\uff0c\u6211\u8a8d\u70ba\u6703\u8b93\u60a8\u5927\u958b\u773c\u754c<\/a>\u3002<\/p>\n \u91dd\u5c0d\u9019\u4e9b\u5ba2\u6236\uff0c\u6211\u5011\u90e8\u7f72\u4e86 Microsoft \u53d7\u7ba1\u7406\u7684\u96fb\u8166\u57fa\u6e96\u548c\u539f\u5247\u7d44\uff0c\u4ee5\u4fbf\u7ba1\u7406\u53ca\u4fdd\u8b77\u74b0\u5883\u3002Microsoft \u53d7\u7ba1\u7406\u7684\u96fb\u8166\u670d\u52d9\u5229\u7528 Microsoft 365 \u7684\u5167\u5efa\u529f\u80fd\u3002\u7576\u6d89\u53ca\u67b6\u69cb\u65b9\u6cd5\u3001\u4fdd\u8b77\u88dd\u7f6e\u6240\u9700\u7684\u5fc5\u8981\u539f\u5247\uff0c\u4ee5\u53ca\u6211\u5011\u8a8d\u70ba\u96fb\u8166\u90e8\u7f72\u3001\u7ba1\u7406\u548c\u904b\u4f5c\u65b9\u5f0f\u8981\u8d85\u8d8a\u4f7f\u7528\u8005\u548c IT \u7684\u671f\u671b\u6642\uff0c\u6211\u5011\u8a8d\u70ba\u9019\u662f\u9ec3\u91d1\u6a19\u6e96\u3002<\/p>\n \u96a8\u8457\u9019\u4e9b\u521d\u59cb\u7d44\u7e54\u79fb\u8f49\u81f3 Microsoft \u53d7\u7ba1\u7406\u7684\u96fb\u8166\u670d\u52d9\uff0c\u6211\u5011\u6709\u4e00\u500b\u4ee4\u4eba\u611f\u8208\u8da3\u7684\u6a5f\u6703\u8207\u4e00\u4e9b\u7d44\u7e54\u5408\u4f5c\uff0c\u4ee5\u8861\u91cf\u548c\u5177\u9ad4\u91cf\u5316\u5177\u6709\u73fe\u4ee3\u5316\u5de5\u4f5c\u5834\u6240\u7684\u4f7f\u7528\u8005\u8207 Microsoft \u53d7\u7ba1\u7406\u7684\u96fb\u8166\u63d0\u4f9b\u7684 Microsoft 365 \u539f\u751f\u9ad4\u9a57\u4e4b\u9593\u7684\u54e1\u5de5\u60c5\u7dd2\u5dee\u7570\u3002\u89e3\u91cb\u4e86\u6578\u5341\u7a2e\u8b8a\u6578\uff0c\u9019\u9805\u7814\u7a76\u7684\u5f71\u97ff\u548c\u7d50\u679c\u4ee4\u4eba\u5370\u8c61\u6df1\u523b\u3002<\/p>\n \u6211\u5011\u5b78\u5230\u6700\u91cd\u8981\u7684\u4e8b\u60c5\u4e4b\u4e00\u5c31\u662f\u6709\u95dc\u5c0d\u6280\u8853\u9ad4\u9a57\u8b8a\u66f4\u7684\u53cd\u61c9\u3002\u6bd4\u8f03\u5169\u500b\u63a7\u5236\u7d44<\/a>\uff0cMicrosoft 365 \u539f\u751f\u88dd\u7f6e (\u53d7 Microsoft \u53d7\u7ba1\u7406\u7684\u96fb\u8166\u670d\u52d9\u7ba1\u7406) \u64c1\u6709\u767e\u5206\u4e4b 85 \u66f4\u5feb<\/strong>\u7684\u555f\u52d5\u901f\u5ea6\u3001\u7acb\u5373\u7e7c\u7e8c\u9ad4\u9a57<\/a>\u30012 \u500d\u96fb\u6c60\u58fd\u547d<\/strong>\uff0c\u4ee5\u53ca\u767e\u5206\u4e4b 85 \u66f4\u5c11\u7684\u7576\u6a5f<\/strong>\u3002\u9019\u4e9b\u4ee5 Microsoft \u53d7\u7ba1\u7406\u7684\u96fb\u8166\u70ba\u57fa\u790e\u7684 Microsoft 365 \u539f\u751f\u88dd\u7f6e\u4f7f\u7528\u8005\u300c\u7d55\u5c0d\u300d<\/em>\u6703\u6ce8\u610f\u5230\u9019\u4e9b\u6539\u5584<\/a>\uff1a<\/p>\n <\/a><\/p>\n \u4e0d\u904e\uff0c\u771f\u6b63\u7684\u554f\u984c\u662f\u9019\u7a2e\u6280\u8853\u8b8a\u66f4\u5982\u4f55\u5f71\u97ff\u54e1\u5de5\u60c5\u7dd2\u548c\u5fe0\u8aa0\u5ea6<\/a>\u3002\u9019\u500b\u554f\u984c\u662f Qualtrics \u5728\u8861\u91cf\u3001\u5206\u6790\u548c\u4e86\u89e3\u54e1\u5de5\u9ad4\u9a57\u65b9\u9762\u7684\u5c08\u696d\u9818\u57df\uff0c\u767c\u73fe\u4e86\u4e00\u4e9b\u6709\u8da3\u7684\u8cc7\u6599\uff0c\u6b63\u986f\u793a\u4e86\u9019\u500b\u5f71\u97ff\u7684\u91cd\u8981\u6027\u3002<\/p>\n \u4ee5\u4e0b\u662f\u6211\u76f4\u63a5\u5f9e\u4ed6\u5011\u63d0\u4f9b\u7d66\u6211\u5011\u7684\u5831\u544a\u4e2d\u64f7\u53d6\u7684\u9801\u9762\uff1a<\/p>\n <\/a><\/p>\n \u6211\u767c\u73fe\u6700\u6709\u5f71\u97ff\u529b\u7684\u8861\u91cf\u65b9\u5f0f\u662f\u7576\u9019\u4e9b\u54e1\u5de5\u64c1\u6709 Microsoft 365 \u539f\u751f\u5de5\u4f5c\u74b0\u5883\u6642\uff0c\u611f\u53d7\u5230\u5176\u516c\u53f8\u5c0d\u4ed6\u5011\u7684\u91cd\u8996\u7a0b\u5ea6\u3002\u9019\u7a2e\u54e1\u5de5\u60c5\u7dd2\u7684\u63d0\u5347\u6703\u8f49\u5316\u70ba\u66f4\u5feb\u6a02\u4e14\u66f4\u5145\u5be6\u7684\u54e1\u5de5\u3002\u64c1\u6709\u66f4\u5feb\u6a02\u7684\u54e1\u5de5\u6703\u76f4\u63a5\u5f71\u97ff\u8cb4\u7d44\u7e54\u63d0\u4f9b\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u9032\u800c\u63d0\u5347\u9577\u671f\u7684\u54e1\u5de5\u5fe0\u8aa0\u5ea6\u3002<\/p>\n \u4f86\u81ea\u6211\u5011\u90e8\u7f72\u8abf\u67e5\u7684\u6578\u500b\u7d44\u7e54\u7684\u8cc7\u6599\u6307\u51fa\uff0c\u5fe0\u8aa0\u7684\u54e1\u5de5<\/a>\u6703\u5f85\u5728\u7d44\u7e54\u66f4\u4e45\uff0c\u9032\u800c\u4fc3\u4f7f\u54e1\u5de5\u6d41\u5931\u7387\u6e1b\u5c11\uff0c\u8b93\u6574\u500b\u7d44\u7e54\u4ee5\u66f4\u9ad8\u4e14\u66f4\u5177\u751f\u7522\u529b\u5c64\u7d1a\u4f86\u71df\u904b\u3002\u5b8c\u6210\u9019\u9805\u7814\u7a76\u7684\u5176\u4e2d\u4e00\u4ef6\u6700\u503c\u5f97\u734e\u52f5\u7684\u4e8b\uff0c\u5c31\u662f\u5411\u9019\u4e9b\u516c\u53f8\u7684\u8cc7\u6df1\u9818\u5c0e\u8005\u5c55\u793a\u7d50\u679c\uff0c\u4e26\u5411\u4ed6\u5011\u5f37\u8abf\u5176 IT \u7d44\u7e54\u7684\u5f71\u97ff\u3002<\/p>\n \u9019\u4e9b\u4f86\u81ea Qualtrics \u7684\u6df1\u5165\u89e3\u6790\u78ba\u5be6\u8aaa\u660e\u4e86\u73fe\u4ee3\u5316\u7ba1\u7406<\/a>\u7684\u5f71\u97ff\u3002\u7576\u60a8\u90e8\u7f72\u73fe\u4ee3\u5316\u6280\u8853\u4e26\u4ee5\u73fe\u4ee3\u5316\u65b9\u5f0f\u7ba1\u7406\uff0c\u60a8\u53ef\u4ee5\u5c07\u76f8\u540c\u9ad4\u9a57\u64f4\u5c55\u81f3\u60a8\u7684\u4f7f\u7528\u8005\u3002Microsoft \u53d7\u7ba1\u7406\u7684\u96fb\u8166\u670d\u52d9\u4f7f\u7528 System Center Configuration Manager (ConfigMgr) \u548c Microsoft Intune (\u73fe\u5728\u7a31\u70ba Microsoft \u7aef\u9ede\u7ba1\u7406\u54e1<\/a>) \u4f86\u7c21\u5316\u7ba1\u7406\u4e26\u78ba\u4fdd\u60a8\u7684\u4f7f\u7528\u8005\u64c1\u6709\u7d55\u4f73\u9ad4\u9a57\u3002<\/p>\n\u73fe\u4ee3\u5316\u5de5\u4f5c\u5834\u6240\u9ad4\u9a57<\/h3>\n
\n
\u63a1\u7528\u9069\u5408\u54e1\u5de5\u7684\u5de5\u4f5c\u65b9\u6cd5<\/h3>\n
\u70ba\u8cb4\u7d44\u7e54\u5be6\u73fe<\/h3>\n