Microsoft AI Blogs

Published
2 min read

Microsoft and OpenAI extend partnership 

Today, we are announcing the third phase of our long-term partnership with OpenAI through a multiyear, multibillion dollar investment to accelerate AI breakthroughs to ensure these benefits are broadly shared with the world. This agreement follows our previous investments in 2019 and 2021. It extends our ongoing collaboration across AI supercomputing and research and enables each of

Official Microsoft Blog Official Microsoft Blog
Published
5 min read

The AI-powered contact center, part 2: Achieve superior self-service voice support 

To meet rising customer expectations, modern interactive voice response (IVR) systems must offer intelligent self-service and seamless agent escalation when needed. We look at the vital role of conversational IVRs in the digital contact center, and how the Microsoft Digital Contact Center Platform helps organizations engage customers in their channel of choice while increasing self-service.

Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog
Published
3 min read

Announcing new voices and emotions to Azure Neural Text to Speech 

Azure Neural Text to Speech (TTS), a powerful speech synthesis capability of Azure Cognitive Services, enables developers to convert text to lifelike speech using AI. Enterprises and agencies utilize Azure Neural TTS for video game characters, chatbots, content readers, and more. The Azure TTS product team is continuously working on bringing new voice styles and emotions to the US market and beyond.

Microsoft Azure Blog Microsoft Azure Blog
Published
4 min read

Dynamics 365 Commerce enables the modern and intelligent store 

As the retail industry rebounds from the unparalleled disruptions to store operations over the last year, the store’s role in merchant strategy is evolving and being reimagined. For retailers to thrive in ever more competitive marketplaces, they must embrace technology solutions that enable a modern and intelligent store. Microsoft Dynamics 365 Commerce stands ready with

Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog
Published
4 min read

Introducing voice channel for Dynamics 365 Customer Service 

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent and

Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog