Product: Microsoft Dynamics 365

A person smiling, looking at their laptop. The image incorporates the Dynamics 365 Business Central icon and the Copilot icon.
Published 
5 min read

Work smarter with Microsoft Copilot in Dynamics 365 Business Central 

In the quickly changing world of AI, Microsoft Dynamics 365 Business Central is leading the way with innovations that have equipped more than 30,000 small and medium-sized businesses to succeed. Powered by next-generation AI, Microsoft Copilot in Dynamics 365 Business Central introduces new ways to streamline workflows, boost productivity, and unlock creativity.
Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog
A field employee outside in a hard hat and vest, looking at a tablet in their hand. The image incorporates the Dynamics 365 Field Service icon and the Copilot icon.
Published 
5 min read

Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service 

Fast, efficient service, it’s what everybody wants. And today’s field service organizations are answering the call by adopting next-generation AI technologies that can help them be more flexible and responsive to customers while also driving revenue, reducing overtime, and ensuring more predictable arrival and completion times.
Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog
Abstract graphic design incorporating an image of two women talking to each other, one holding a tablet.
Published 
5 min read

New Microsoft Dynamics 365 and Microsoft Copilot innovations for supply chain, sales, and service join the 2024 release wave 1 

Sellers, service agents, and supply chain professionals share a common goal: delivering quality goods and services to customers on time, every time. Today, we’re announcing new experiences for Microsoft Dynamics 365 that help professionals across business functions to collaboratively solve challenges, streamline workflows, and focus on what matters most—key factors for transformative customer experiences.
Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog
Image incorporating the Copilot icon and a photograph of people sitting at a table with a laptop.
Published 
6 min read

Microsoft Copilot for Sales and Copilot for Service are now generally available 

Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on. Starting today, you can seamlessly integrate role-specific Copilot capabilities into Microsoft 365 applications and popular customer relationship management (CRM) and contact center systems for sales and customer service professionals.
Microsoft Dynamics 365 Blog Microsoft Dynamics 365 Blog