Microsoft Dynamics 365 Blog
The future of agentic CRM and ERP
Featured Posts
Microsoft is named a Visionary in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service
Contact centers are where customer loyalty is won or lost, and they’re changing fast.
Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for Cloud ERP Finance
Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Cloud ERP Finance.
Microsoft Contact Center Intelligence: Transforming customer experience at agentic speed
Introducing Microsoft Contact Center Intelligence, bringing purpose-built agents and analytics to contact centers to modernize customer experiences.
Microsoft named a Leader in the 2026 IDC MarketScape for AI-Enabled Operational ERP
Microsoft Dynamics 365 is named a Leader for operational ERP, helping organizations connect people, data, and business systems to drive more agile operations.
CRM
-
Bringing CRM into the flow of work and agents into business process for sales and service teams
Explore new Dynamics 365 CRM skills and agentic capabilities that bring customer context and actions into the flow of work for sales and service teams. -
Microsoft Dynamics 365: An agent-ready business applications platform
Instead of integrating AI around enterprise resource planning (ERP), organizations can bring agents into the flow of work, where business decisions and transactions already happen.
Build resilient supply chains
Read our e-book, Operational Excellence: How to build resilient supply chains with Microsoft Dynamics 365, to uncover practical insights that help you optimize supply chain operations using real-time insights and automation, increase supply chain visibility, adapt to market changes, and more.
ERP
-
Build the future of agentic ERP with new Microsoft Dynamics 365 capabilities
Discover what’s next for Microsoft Dynamics 365 ERP, from new capabilities across Finance, Supply Chain Management, Commerce, and more to the foundation for agentic ERP. -
Explore migration options for Microsoft Dynamics NAV, Microsoft Dynamics GP, and Microsoft Dynamics SL customers
Business Central provides a modern cloud ERP foundation that helps organizations streamline operations, improve visibility, support AI-powered productivity, and build on a platform that continues to evolve. -
Agentic AI for inventory to deliver: From procurement to fulfillment
From procurement and production to fulfillment and customer satisfaction, inventory-to-deliver impacts every aspect of the supply chain. -
The era of agentic business applications arrives at Convergence 2025
At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud.
Get started with Dynamics 365
Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.
