365blog, Author at Microsoft Dynamics 365 Blog

Business Decision Makers

Published February 7, 2018

15 min read

Machine learning implementation strategy for a customer service center

With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today. Many customer service centers are already thinking about adopting machine learning for their day to day operations and these techniques will soon be a part of industry standard best practices.

IT Professionals

Published January 29, 2018

2 min read

Continued support for Outlook add-in (Dynamics 365 for Outlook)

In June 2017, we announced the deprecation of Dynamics 365 for Outlook (otherwise known as the “Outlook add-in”) and the plan to replace it with Dynamics 365 App for Outlook. The deprecation announcement meant that although Dynamics 365 for Outlook would continue to be supported, it would be removed in Dynamics 365 version 10.0.

Published January 26, 2018

3 min read

Release Notes for Field Service and Project Service Automation Update 5

Applies to: Project Service Automation for Dynamics 365 version 8.2, Field Service for Dynamics 365 version 8.2, Universal Resource Scheduling (URS) solution on Dynamics 365 version 8.2 We’re pleased to announce the latest update to the Field Service and Project Service Automation solutions for Dynamics 365 version 8.2.

Published January 23, 2018

1 min read

What’s new in Voice of the Customer version 9.0.1027.16

We are excited to announce that new version of Voice of the Customer for Dynamics 365 is live on all Geos now. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and later. This article describes the features improvements and the fixes that are included in this update.

IT Professionals

Published January 12, 2018

1 min read

Scheduling Your Dynamics 365 Organization for Microsoft Dynamics 365 (online) version 9.0 Update

We are providing the following information to help you effectively plan for a successful update to your existing Dynamics 365 organizations to Dynamics 365 (online), version 9.0. What you need to know about the customer-driven update process. Flexible choices: You will be able to start scheduling your updates to Dynamics 365 (online), version 9.

IT Professionals

Published January 5, 2018

<1 min read

Work continues on Dynamics 365 digital assistant experiences

Applies to: Dynamics 365 (online), version 9.x Dynamics 365 (online), version 8.x, Dynamics CRM Online 2016 Update We are working to deliver a robust and scalable digital assistant experience across all of our Dynamics 365 offerings. This includes natural language integration for customers and partners across multiple channels including Cortana.

IT Professionals

Published December 21, 2017

6 min read

What’s new in Universal Resource Scheduling for Dynamics 365 December Update 2

Applies to Universal Resource Scheduling solution (version 2.3.x), Field Service application (version 7.3.x), Project Service Automation application (version 2.3.x) On Dynamics 365 version 9.0.

IT Professionals

Published December 21, 2017

1 min read

What’s new in Universal Resource Scheduling for Dynamics 365 December Update 1

Applies to Universal Resource Scheduling solution (version 2.2.x), Field Service application (version 7.2.x), Project Service Automation application (version 2.2.x) On Dynamics 365 version 9.0.

Published December 21, 2017

4 min read

Release Notes for Field Service and Project Service Automation Update Release 3

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.0.x We’re pleased to announce the latest update to the Field Service and Project Service Automation applications for Dynamics 365.

IT Professionals

Published December 15, 2017

4 min read

Sort available resources by total available time in Universal Resource Scheduling

Applies to: Field Service (version 7.2.0.43), Project Service Automation (version 2.2.0.74), and Universal Resource Scheduling (URS) solution (version 2.2.0.49) on Dynamics 365 9.0.x Want to be sure you assign work efficiently, taking care not to over or under book people on the schedule board?

IT Professionals

Published December 15, 2017

5 min read

Increased threshold allows for search of more resources at once in Universal Resource Scheduling

Applies to: Field Service (version 7.2.0.43), Project Service Automation (version 2.2.0.74), and Universal Resource Scheduling (URS) solution (version 2.2.0.49) on Dynamics 365 9.0.x Have you or your users ever run into an error message asking you to narrow your search because more than 100 available resources were found?

IT Professionals

Published December 15, 2017

2 min read

New! Use schedule board date ranges in custom queries in Universal Resource Scheduling

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.0.x In a previous release, we introduced scheduling extensibility, opening up countless new scenarios for field service organizations.

365blog articles

Machine learning implementation strategy for a customer service center

Continued support for Outlook add-in (Dynamics 365 for Outlook)

Release Notes for Field Service and Project Service Automation Update 5

What’s new in Voice of the Customer version 9.0.1027.16

Scheduling Your Dynamics 365 Organization for Microsoft Dynamics 365 (online) version 9.0 Update

Work continues on Dynamics 365 digital assistant experiences

What’s new in Universal Resource Scheduling for Dynamics 365 December Update 2

What’s new in Universal Resource Scheduling for Dynamics 365 December Update 1

Release Notes for Field Service and Project Service Automation Update Release 3

Sort available resources by total available time in Universal Resource Scheduling

Increased threshold allows for search of more resources at once in Universal Resource Scheduling

New! Use schedule board date ranges in custom queries in Universal Resource Scheduling

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