IT Professionals Dynamics 365 Customer Service Published June 27, 2024 2 min read Use expanded Copilot for Service capabilities in your CRM On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice.
IT Professionals Dynamics 365 Customer Service Published August 29, 2023 3 min read Analyze the impact of AI-enhanced customer service with Copilot analytics Copilot analytics in Dynamics 365 Customer Service offers deep insights into the operational impact of an organization’s investment in AI-enhanced customer service.