Microsoft Dynamics 365 Team articles
Focusing on the customer experience at Customer Contact Week
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. As I see it, customer service managers need to remember that customer-centricity is about designing an experience tailored to the customer as an individual—not as a case number.
How a leading logistics company navigated the shift to relationship selling
A recent survey of over 200 B2B sales leaders conducted by Heinz Marketing and Microsoft, sheds light on the accelerating shift to relationship selling models across a wide variety of organizations.
Announcing new features, growing demand for Dynamics 365 and Power Platform
2019 release wave 2 plan, AI Builder, updated AI capabilities, and a new look for Power BI, PowerApps Portals, and enhancements for Microsoft Flow all coming this year. Today, I had the opportunity to join more than 4,500 members of our community at the Microsoft Business Applications Summit (MBAS) in Atlanta.
New flexible service updates for Dynamics 365 for Finance and Operations
Welcome to the world of One Version, where we’ve modernized the service updates for Dynamics 365 for Finance and Operations. With One Version, all customers benefit from being on the same version with access to the latest capabilities available, and no one is stuck on less capable older versions.
New! Dynamics 365 Virtual Agent for Customer Service is available for preview
It is with great pleasure that we’re announcing availability of the public preview of Dynamics 365 Virtual Agent for Customer Service. Virtual Agent for Customer Service is the latest Dynamics 365 AI-based end-to-end solution enabling organizations to easily transform customer service through the power of artificial intelligence (AI). The future of Dynamics 365 for Project Service Automation (PSA)
Organizations that sell project-based services need automation of end-to-end business processes to empower Project Managers, Project Accountants, and Portfolio Managers to efficiently track, manage, and deliver these services, from the initial sale all the way to invoicing. In order to achieve this, seamless integration of best in-class work management applications with business applications is essential.
Podcast: Know what your consumers say, seek, and feel
Business professionals such as product owners, marketers, and sellers are looking to find the right insights about their consumers. Traditional tools such as surveys and industry reports do not give timely and relevant insights and may have biases based on the audience surveyed.
Analytics Reports: Visualize your recruiting pipeline with Dynamics 365 for Talent
Now in Attract, hiring teams can view key metrics for a single job with Job Analytics or aggregated metrics accross all jobs in the Analytics Hub.
Deliver better experiences with Dynamics 365 Customer Service Insights
It’s my pleasure to announce the general availability of Dynamics 365 Customer Service Insights. Customer Service Insights helps provide better customer service experiences through the power of artificial intelligence (AI). Customer Service Insights empowers your customer service managers to make better decisions to improve customer satisfaction and workforce productivity. Leverage partner apps for a seamless configure-price-quote (CPQ) experience
Delight your customers with fast turnaround times to consistently and accurately configure prices and quotes by leveraging Dynamics 365 for Sales integration with partner configure-price-quote (CPQ) solutions.