Using AI to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue.
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Smart cities: Innovation, inclusion, and IoT
This week, at Smart City Expo—in Barcelona—we’re excited to showcase new innovations that will transform Smart City programs worldwide. -
Fuel your field service with mixed reality
Technology is transforming quickly and evolving at an accelerated pace. -
Building smart cities of the future with Microsoft
The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit. -
Video series: Transform field service with Dynamics 365
Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge. -
How Microsoft Dynamics 365 for Field Service impacts the bottom line
A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1. -
Transition from a product to service model with connected field service
Many manufacturing organizations are transitioning from a traditional product business model to an “as-a-service” business model—including flexible consumption models (FCMs) and “Anything-as-a-service (XaaS)—that lets them pay for what they use. -
Intelligent field service at Hannover Messe
As the manufacturing marketplace continues to evolve, so do customer expectations. -
Elevate your customer experience with field service first-time fix rate
Service organizations are continually challenged to meet rising customer expectations. -
Dynamics 365 for Field Service: Drive efficiency with intelligent troubleshooting
A field service engineer’s job can be a bit like looking for a needle in an enormous haystack. -
A day in the life: The AI enabled field service organization
Field service organizations have historically run under a reactive, break-fix operating model, only able to respond to device failures after customers report a problem.
