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Dynamics 365

Product: Microsoft 365 Copilot for Service

Blog posts for: Business Decision Makers IT Professionals
Close-up of an employee with a phone headset on; image incorporates the Dynamics 365 Customer Service icon
Published 
5 min read

AI-powered innovations enhance customer service with 2024 release wave 1 

We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences.
Image incorporating the Copilot icon and a photograph of people sitting at a table with a laptop.
Published 
6 min read

Microsoft Copilot for Sales and Copilot for Service are now generally available 

Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on. Starting today, you can seamlessly integrate role-specific Copilot capabilities into Microsoft 365 applications and popular customer relationship management (CRM) and contact center systems for sales and customer service professionals.
Abstract graphic design incorporating a photograph of two coworkers talking in a studio.
Published 
6 min read

2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available 

On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024. This first release wave of the year offers hundreds of new features and improvements.
D365 copilot
Published 
7 min read

Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization  

Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet. With AI, organizations can unearth value in the mountain of data across productivity tools like Microsoft 365 and business applications.