New digital messaging offer enhances omnichannel features in Customer Service
Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering.
Events
Connect with industry leaders and explore the forefront of business innovation at events where transformative ideas and cutting-edge solutions come to life. Join a community of forward-thinkers and gain exclusive insights into the future of business applications and AI technology.
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Celebrate Customer Service Week and the agents who make it all happen
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. -
Watch the Microsoft Business Applications October Virtual Launch Event
The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at the new innovations we’re rolling out for Dynamics 365 and the Microsoft Power Platform. -
Introducing the Microsoft Business Applications October Virtual Launch Event
We’re excited about all of the new innovations we’re rolling out in the October 2019 Microsoft Business Applications release and want to share the highlights with you. -
Showcasing new business opportunities with the Microsoft Automotive Accelerator
Starting next week at IAA – New Mobility World, Microsoft will join 1000+ exhibitors and 250,000 visitors from approximately 39 countries to exhibit and explore immersive technologies, visionary concepts like electromobility, and many industry disruptors in Frankfurt. -
Accelerating opportunities for ISVs with new programs and technology
Next week at Microsoft Inspire in Las Vegas, Microsoft will host our annual partner conference where our company wide vision will be shared, including Microsoft Business Applications. -
Focusing on the customer experience at Customer Contact Week
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. -
Essential tools to create a better workplace – Microsoft at SHRM 2019
This week, Microsoft will be at the SHRM 2019 Annual Conference and Exposition to share best practices on how to unlock talent success, connect to collaborate, and drive culture change. -
Watch on-demand sessions from Microsoft Business Applications Summit 2019
The 2019 Microsoft Business Applications Summit is over, but your learning and discovery is just getting started. -
ISV updates at Microsoft Business Applications Summit
Today we presented a few updates for ISVs at the Microsoft Business Applications Summit, an event focused on diving deep into Dynamics 365 and the Power Platform, including a roadmap and preview of what’s coming next. -
Watch live: Microsoft Business Applications Summit opening keynote
Can’t make it to Microsoft Business Applications Summit this year? Don’t worry, we’ve got you covered – you can livestream the opening keynote live from Atlanta, Georgia June 10 at 8:30 a. -
Last chance to register for the Microsoft Business Applications Summit
We can’t wait for the Microsoft Business Applications Summit this year – and it’s almost here! Coming to Atlanta, Georgia June 10 – 11, this is your chance to get hands-on with your favorite tools, get one-on-one time with experts and engineers, and collaborate with our vibrant community of data drivers.
