Introducing the Brazilian Tax Reform Solution in Microsoft Dynamics 365 Finance
Brazil’s sweeping tax reform is reshaping indirect taxation and creating new compliance demands for companies of all sizes.
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Dynamics 365 Contact Center now available in GCC
We are pleased to announce the availability of Dynamics 365 Contact Center in Government Community Cloud (GCC), signifying a significant advancement in the communications landscape for government organizations. -
Create empathetic agents with HD voices in Dynamics 365 Contact Center
In today’s fast-paced digital world, customer experience is paramount. -
Moving sales, service, and finance to the Frontier with Microsoft 365 Copilot
Today, we’re announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance professionals. -
Raising the bar for healthcare security: Dynamics 365 Contact Center achieves HITRUST certification
Microsoft Dynamics 365 Contact Center earns HITRUST certification, advancing secure, AI-powered healthcare engagement. -
Understand your customers better with constrained speech recognition
In today’s voice-first world, it’s not enough for systems to simply hear what users say. -
Teams Phone extensibility for Dynamics 365 Contact Center generally available
We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. -
Boost productivity with precision wrap-up timers in Dynamics 365
In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer interactions. -
AI in the inbox: Are your customers ready to embrace AI-powered outreach?
Dynamics 365 Sales offers Sales Qualification Agent, which works around the clock to automate pipeline qualification and improve lead quality. -
Go Beyond Offline: Introducing Online Mode for Field Service Mobile
We’re excited to introduce Online mode, a new capability that allows technicians to access live Dataverse data from the Offline-First application, giving users the best of both worlds: offline reliability and real-time access. -
Automate intent discovery and resolution with Customer Intent Agent
With the latest July 2025 updates to the Customer Intent Agent, Microsoft is accelerating the journey toward fully autonomous contact centers. -
Expanding SMS capabilities in Dynamics 365 Contact Center
We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers and SMS short codes.
