Dynamics 365 Customer Voice

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Published September 25, 2020

3 min read

Redefining what it means to understand customer sentiment

According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. However, collecting direct feedback from customers is only half the story of customer sentiment, especially with increased opportunities for the customer’s voice to be heard through multiple channels.

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Published September 1, 2020

3 min read

How banks use customer data platforms to streamline connections

Any professional working in the banking industry would tell you that customers are their most important asset. In these unprecedented times, banks have a responsibility to prioritize customer needs and support essential workers, to alleviate anxiety, and respond to shifting tastes and preferences.

Published August 17, 2020

3 min read

4 ways Microsoft is a leader in customer lifecycle management

It’s safe to say there has never been a time like the present. We have seen changes in how we conduct business, in our customer’s business, and in our lives as consumers.

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Published July 21, 2020

4 min read

New investments to help partners enable resilient organizations worldwide

This morning, I’m honored to welcome thousands of Microsoft partners from around the world to Microsoft Inspire.

Published May 23, 2018

1 min read

What’s new in Voice of the Customer version 9.0.1162

We are excited to announce the new version, 9.0.1162, of Voice of the Customer for Dynamics 365. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and later. This article describes the features improvements and the fixes that are included in this update.

Published April 1, 2018

2 min read

What’s new in Voice of the Customer version 9.0.1113.10

We are excited to announce the new version, 9.0.1113.10, of Voice of the Customer for Dynamics 365. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and later. This article describes the features improvements and the fixes that are included in this update.

Published January 23, 2018

1 min read

What’s new in Voice of the Customer version 9.0.1027.16

We are excited to announce that new version of Voice of the Customer for Dynamics 365 is live on all Geos now. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and later. This article describes the features improvements and the fixes that are included in this update.

Published December 5, 2017

2 min read

What’s new in Voice of the Customer version 9.0.823.1 to 9.0.959.8

We are excited to announce that new version of Voice of the Customer for Dynamics 365 (9.0.823.1 – 9.0.959.8) is live on all Geos now. This version of Voice of the Customer is compatible with Dynamics 365 version 8.2 and later. This update includes reliability and scalability improvements.

Published May 4, 2017

<1 min read

Service Restored | Deployment portal down for AX 2012 customers

Final Status: Microsoft engineers detected an issue in which Microsoft Lifecycle Services customers using version AX 2012 were unable to view environment lists through their deployment portal following an update. Engineers removed a specific element of the update, mitigating the issue. User Experience: Affected users were unable to view environment lists within the deployment portal.

Published January 23, 2017

1 min read

Microsoft Dynamics 365 Customer Driven Update (CDU) Progress

Applies To: Dynamics 365 (online) To better track and manage your Dynamics 365 (online) updates, we’re adding more granular update status to the Updates page. At the date and time of your update, the status for your instance will show Updating instance.

Product: Dynamics 365 Customer Voice

Redefining what it means to understand customer sentiment

How banks use customer data platforms to streamline connections

4 ways Microsoft is a leader in customer lifecycle management

New investments to help partners enable resilient organizations worldwide

What’s new in Voice of the Customer version 9.0.1162

What’s new in Voice of the Customer version 9.0.1113.10

What’s new in Voice of the Customer version 9.0.1027.16

What’s new in Voice of the Customer version 9.0.823.1 to 9.0.959.8

Service Restored | Deployment portal down for AX 2012 customers

Microsoft Dynamics 365 Customer Driven Update (CDU) Progress

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