Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.
For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire lifecycle effectively—from initial client engagement to project completion and beyond.
As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsoft Dynamics 365 streamline operations by synthesizing complex data from multiple sources across Supply Chain Management, Finance, Commerce, and Human Resources.
Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.
We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as Supply Chain Management. This powerful integration ensures that the work of frontline workers, service managers, and dispatchers are seamlessly synced with the financial and supply chain heart of your business.
For our fourth annual Work Trend Index, out today, we partnered with LinkedIn for the first time on a joint report so we could provide a comprehensive view of how AI is not only reshaping work, but the labor market more broadly.