Microsoft is named a Visionary in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service
Contact centers are where customer loyalty is won or lost, and they’re changing fast.
AI
Discover AI within Microsoft Dynamics 365, where cutting-edge intelligence meets business acumen, equipping leaders with the foresight to navigate tomorrow’s challenges today. Transform your operations with AI-powered insights that redefine efficiency and innovation in the digital era.
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Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for Cloud ERP Finance
Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Cloud ERP Finance. -
Microsoft Contact Center Intelligence: Transforming customer experience at agentic speed
Introducing Microsoft Contact Center Intelligence, bringing purpose-built agents and analytics to contact centers to modernize customer experiences. -
Bringing CRM into the flow of work and agents into business process for sales and service teams
Explore new Dynamics 365 CRM skills and agentic capabilities that bring customer context and actions into the flow of work for sales and service teams. -
Bring Microsoft Dynamics 365 into the flow of work with 30 new CRM skills
Bring Dynamics 365 customer context, expertise, and actions into the flow of work with 30 new CRM skills for Microsoft Copilot and custom agents. -
Work IQ: Business and workplace intelligence in the flow of work
Work IQ now grounds Microsoft Copilot and agents in your core business data from Microsoft Dynamics 365 and Microsoft Power Platform. -
Build the future of agentic ERP with new Microsoft Dynamics 365 capabilities
Discover what’s next for Microsoft Dynamics 365 ERP, from new capabilities across Finance, Supply Chain Management, Commerce, and more to the foundation for agentic ERP. -
Accelerate your move to agentic business applications with Dynamics 365 Activate
Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redesign and transform their critical business processes. -
One always-on roadmap: Dynamics 365, Power Platform, and Dataverse join the AI at Work roadmap
Learn how the move from release wave announcements to the AI at Work roadmap creates a single destination to discover, track, and plan innovations. -
Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms for the sixteenth consecutive year
Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms. -
Explore migration options for Microsoft Dynamics NAV, Microsoft Dynamics GP, and Microsoft Dynamics SL customers
Business Central provides a modern cloud ERP foundation that helps organizations streamline operations, improve visibility, support AI-powered productivity, and build on a platform that continues to evolve. -
Microsoft Dynamics 365: An agent-ready business applications platform
Instead of integrating AI around enterprise resource planning (ERP), organizations can bring agents into the flow of work, where business decisions and transactions already happen.
