Redefining what it means to understand customer sentiment
According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies.
AI
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4 ways Microsoft is a leader in customer lifecycle management
It’s safe to say there has never been a time like the present. -
5 insights on how to connect experiences with customer data platforms
If you’re familiar with customer data platforms (CDPs), you may know that they provide a unified view of individual customer records. -
Introducing new functionalities to Dynamics 365 Connected Store
Earlier this year at NRF, we laid out our vision for Microsoft Dynamics 365 Connected Store and had an opportunity to learn a lot from our customer discussions. -
How Microsoft and American Express help merchants battle fraud
Many of us have experienced a rejected credit card transaction when shopping online. -
New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service
This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. -
Reduce supply chain disruptions with AI, IoT, and mixed reality
Disruptions in global supply chains have significantly increased over the last decade, fueled by a myriad of triggers ranging from trade wars, demand surges from social marketing, natural disasters, and most recently, the recent COVID-19 pandemic. -
2020 release wave 1 launches with new apps and over 400 features
Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform. -
Dynamics 365 Customer Service general availability roundup
By listening to our customers and keeping a focus on the horizon, Dynamics 365 Customer Service continues to provide you with the ability to differentiate your brand by consistently delivering exceptional customer service. -
Improve efficiency and quality with AI-infused finance processes
AI is going to transform the finance function. -
New AI features connect and extend insights across the organization
Today we’re unveiling new and enhanced artificial intelligence (AI) capabilities across Dynamics 365 applications, as well as a new solution to help project-centric services organizations transform their operations. -
Using AI to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue.
