Copilot in Word | G2: Make clear how well the system can do what it can do

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Copilot in Word makes clear how well the system can do what it can do (Guideline 2) by providing a disclaimer that it could make mistakes and encourages users to verify information.

Copilot in Word also makes clear what the system can do (Guideline 1) by providing an introductory blurb (Pattern 1A) and suggesting a list of intended use cases when onboarding users.

The techniques used in this example have the potential to foster appropriate reliance on AI, by reducing overreliance. Keep in mind that overreliance mitigations can backfire. Be sure to test such mitigations in context, with your AI system’s actual users. Learn more about overreliance on AI and appropriate reliance on generative AI.

Copilot in Word shows a carousel of 4 items one, introducing copilot use the power of AI to help you get started from scratch or from existing files and to get actional insights for your doc, two chat with copilot, open the copilot pane, where you can get a summary of the doc or ask open-ended questions in chat, three draft with copilot, whether you're starting a blank page or a new line, the Copilot icon appears in the doc margin, ready to help you draft content, four we welcome your feedback, copilot can make mistakes so remember to verify info and share your feedback.  
Image captured April 2024