Copilot in PowerPoint scopes services when in doubt (Guideline 10) by notifying users that their request cannot be completed, providing information on supported actions, and directing them to them to the prompt library.

The techniques used in this example have the potential to foster appropriate reliance on AI, by reducing overreliance. Keep in mind that overreliance mitigations can backfire. Be sure to test such mitigations in context, with your AI system’s actual users. Learn more about overreliance on AI and appropriate reliance on generative AI.