HAX Design Library

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 1

Guideline 1

Make clear what the system can do

Help the user understand what the AI system is capable of doing.

Guideline 8

Guideline 8

Support efficient dismissal

Make it easy to dismiss or ignore undesired AI system services.
Guideline 8 > Example

Copilot in Outlook | G8: Support efficient dismissal

card example thumbnail
Guideline 8 > Example

Copilot in Word | G8: Support efficient dismissal

card example thumbnail
Guideline 8 > Example

Microsoft Forms | G8: Support efficient dismissal

card example thumbnail
Guideline 8 > Example

Siri | G8: Support efficient dismissal

card example thumbnail
Guideline 8 > Example

Instagram | G8: Support efficient dismissal

card example thumbnail

Guideline 10

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.
Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting
Guideline 10 > Pattern 10A > Example

Copilot in Word | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10A > Example

Github Copilot | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10A > Example

iPhone | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10A > Example

Google Search | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences
Guideline 10 > Pattern 10B > Example

Apple Music | 10B: Avoid cold starts by eliciting user preferences

card example thumbnail
Guideline 10 > Pattern 10B > Example

Microsoft News | 10B: Avoid cold starts by eliciting user preferences

card example thumbnail
Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies
Guideline 10 > Pattern 10C > Example

Box Skills | 10C: Fall back to other strategies

card example thumbnail
Guideline 10 > Pattern 10C > Example

Kommunicate chatbot | 10C: Fall back to other strategies

card example thumbnail
Guideline 10 > Example

Copilot in PowerPoint | G10: Scope services when in doubt

card example thumbnail

Guideline 12

Guideline 12

Remember recent interactions

Maintain short-term memory and allow the user to make efficient references to that memory.

Guideline 15

Guideline 15

Encourage granular feedback

Enable the user to provide feedback indicating their preferences during regular interaction with the AI system.