HAX Design Library

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 2

Guideline 2

Make clear how well the system can do what it can do

Help the user understand how often the AI system may make mistakes.
Guideline 2 > Pattern 2A

Pattern 2A: Match the level of precision in UI communication with the system performance – Language
Guideline 2 > Pattern 2A > Example

Linguistic uncertainty expressions | 2A: Match the level of precision in UI communication with the system performance – Language

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Guideline 2 > Pattern 2A > Example

Amazon Prime Video | 2A: Match UI communication precision with system performance — Language

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Guideline 2 > Pattern 2A > Example

Apple Music | 2A: Match UI communication precision with system performance — Language

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Guideline 2 > Pattern 2A > Example

LinkedIn | 2A: Match UI communication precision with system performance — Language

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Guideline 2 > Pattern 2B

Pattern 2B: Match the level of precision in UI communication with the system performance – Numbers
Guideline 2 > Pattern 2B > Example

Uber Eats | 2B: Match UI communication precision with system performance — Numbers

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Guideline 2 > Pattern 2B > Example

Zillow | 2B: Match UI communication precision with system performance — Numbers

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Guideline 2 > Pattern 2C

Pattern 2C: Report system performance information
Guideline 2 > Pattern 2C > Example

Contoso | 2C: Report system performance information

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Guideline 2 > Pattern 2C > Example

SimCam | 2C: Report system performance information

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Guideline 2 > Pattern 2C > Example

Gender Shades | 2C: Report system performance information

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Guideline 2 > Pattern 2C > Example

Dragon Professional | 2C: Report system performance information

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Guideline 2 > Pattern 2C > Example

Kayak | 2C: Report system performance information

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Guideline 2 > Pattern 2D

Pattern 2D: Provide low performance alerts
Guideline 2 > Pattern 2D > Example

Business Chat | 2D: Provide low performance alerts

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Guideline 2 > Pattern 2D > Example

Copilot in Outlook | 2D: Provide low performance alerts

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Guideline 2 > Pattern 2D > Example

Word Online | 2D: Provide low performance alerts

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Guideline 2 > Pattern 2D > Example

Google Maps | 2D: Provide low performance alerts

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Guideline 2 > Pattern 2D > Example

Microsoft Teams | 2D: Provide low performance alerts

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Guideline 2 > Pattern 9A > Example

Viva Topics | 9A: Switch classification decisions and G2

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Guideline 2 > Example

Google Gemini | G2: Make clear how well the system can do what it can do

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Guideline 2 > Example

Google Gemini | G2: Make clear how well the system can do what it can do

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Guideline 2 > Example

AI-framed questioning | G2: Make clear how well the system can do what it can do

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Guideline 2 > Example

Visual uncertainty highlighting | G2: Make clear how well the system can do what it can do

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Guideline 2 > Example

Uncertainty highlighting | G2: Make clear how well the system can do what it can do

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Guideline 2 > Example

Background explanations | G2: Make clear how well the system can do what it can do

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Guideline 2 > Example

Contrastive explanations | G2: Make clear how well the system can do what it can do

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Guideline 2 > Example

AI Critiques | G2: Make clear how well the system can do what it can do

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Guideline 2 > Example

Hugging Chat | G2: Make clear how well a system can do what it can do 

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Guideline 2 > Example

Copilot in Word | G2: Make clear how well the system can do what it can do

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Guideline 2 > Example

Copilot in PowerPoint | G2: Make clear how well the system can do what it can do

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