HAX Design Library

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 6

Guideline 6

Mitigate social biases

Ensure the AI system’s language and behaviors do not reinforce undesirable and unfair stereotypes and biases.
Guideline 6 > Example

Bing Search | G6: Mitigate social biases

card example thumbnail
Guideline 6 > Example

Siri | G6: Mitigate social biases

card example thumbnail
Guideline 6 > Example

MyAnalytics | G6: Mitigate social biases

card example thumbnail
Guideline 6 > Example

Android | G6: Mitigate social biases

card example thumbnail
Guideline 6 > Example

Bing Search | G6: Mitigate social biases

card example thumbnail

Guideline 7

Guideline 7

Support efficient invocation

Make it easy to invoke or request the AI system’s services when needed.
Guideline 7 > Example

Copilot in Word | G7: Support efficient invocation

card example thumbnail
Guideline 7 > Example

Copilot in Outlook | G7: Support efficient invocation

card example thumbnail
Guideline 7 > Example

Excel Flash Fill | G7: Support efficient invocation

card example thumbnail
Guideline 7 > Example

PowerPoint | G7: Support efficient invocation

card example thumbnail
Guideline 7 > Example

Alpha XR | G7: Support efficient invocation

card example thumbnail

Guideline 8

Guideline 8

Support efficient dismissal

Make it easy to dismiss or ignore undesired AI system services.
Guideline 8 > Example

Copilot in Outlook | G8: Support efficient dismissal

card example thumbnail
Guideline 8 > Example

Copilot in Word | G8: Support efficient dismissal

card example thumbnail
Guideline 8 > Example

Microsoft Forms | G8: Support efficient dismissal

card example thumbnail
Guideline 8 > Example

Siri | G8: Support efficient dismissal

card example thumbnail
Guideline 8 > Example

Instagram | G8: Support efficient dismissal

card example thumbnail

Guideline 10

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.
Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting
Guideline 10 > Pattern 10A > Example

Copilot in Word | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10A > Example

Github Copilot | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10A > Example

iPhone | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10A > Example

Google Search | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences
Guideline 10 > Pattern 10B > Example

Apple Music | 10B: Avoid cold starts by eliciting user preferences

card example thumbnail
Guideline 10 > Pattern 10B > Example

Microsoft News | 10B: Avoid cold starts by eliciting user preferences

card example thumbnail
Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies
Guideline 10 > Pattern 10C > Example

Box Skills | 10C: Fall back to other strategies

card example thumbnail
Guideline 10 > Pattern 10C > Example

Kommunicate chatbot | 10C: Fall back to other strategies

card example thumbnail
Guideline 10 > Example

Copilot in PowerPoint | G10: Scope services when in doubt

card example thumbnail

Guideline 12

Guideline 12

Remember recent interactions

Maintain short-term memory and allow the user to make efficient references to that memory.
Guideline 12 > Example

Business Chat | G12: Remember recent interactions

card example thumbnail
Guideline 12 > Example

Outlook – G12: Remember recent interactions

card example thumbnail
Guideline 12 > Example

Siri | G12: Remember recent interactions

card example thumbnail
Guideline 12 > Example

Bing Search | G12: Remember recent interactions

card example thumbnail

Guideline 14

Guideline 14

Update and adapt cautiously

Limit disruptive changes when updating and adapting the AI system’s behaviors.
Guideline 14 > Pattern 14A

Pattern 14A: Comprehensive updates
Guideline 14 > Pattern 14A > Example

YouTube | 14A: Comprehensive updates

card example thumbnail
Guideline 14 > Pattern 14A > Example

Facebook | 14A: Comprehensive updates

card example thumbnail
Guideline 14 > Pattern 14B

Pattern 14B: Immediate, partial, non-disruptive updates
Guideline 14 > Pattern 14B > Example

Google Search | 14B: Immediate, partial, non-disruptive updates

card example thumbnail
Guideline 14 > Pattern 14B > Example

Spotify | 14B: Immediate, partial, non-disruptive updates

card example thumbnail