HAX Design Library

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 9

Guideline 9

Support efficient correction

Make it easy to edit, refine, or recover when the AI system is wrong.
Guideline 9 > Pattern 9A

Pattern 9A: Switch classification decisions
Guideline 9 > Pattern 9A > Example

Viva Topics | 9A: Switch classification decisions

card example thumbnail
Guideline 9 > Pattern 9A > Example

Google Photos | 9A: Switch classification decisions

card example thumbnail
Guideline 9 > Pattern 9A > Example

Gmail | 9A: Switch classification decisions

card example thumbnail
Guideline 9 > Pattern 9B

Pattern 9B: Rich and detailed edits
Guideline 9 > Pattern 9B > Example

Copilot in PowerPoint | 9B: Rich and detailed edits

card example thumbnail
Guideline 9 > Pattern 9B > Example

Notion | 9B: Rich and detailed edits

card example thumbnail
Guideline 9 > Pattern 9B > Example

Copilot in Outlook | 9B: Rich and detailed edits

card example thumbnail
Guideline 9 > Pattern 9B > Example

Copilot in Word | 9B: Rich and detailed edits

card example thumbnail
Guideline 9 > Pattern 9B > Example

D365 Customer Service | 9B: Rich and detailed edits

card example thumbnail
Guideline 9 > Pattern 9B > Example

Nichesss | 9B: Rich and detailed edits

card example thumbnail
Guideline 9 > Pattern 9B > Example

LinkedIn | 9B: Rich and detailed edits

card example thumbnail
Guideline 9 > Pattern 9B > Example

Google Maps | 9B: Rich and detailed edits

card example thumbnail
Guideline 9 > Pattern 9B > Example

Apple Photos | 9B: Rich and detailed edits

card example thumbnail
Guideline 9 > Pattern 9C

Pattern 9C: Undo automated actions
Guideline 9 > Pattern 9C > Example

Bing Search | 9C: Undo automated actions

card example thumbnail
Guideline 9 > Pattern 9D

Pattern 9D: Do G9 through G15
Guideline 9 > Pattern 9D > Example

Instagram | 9D: Do G9 through G15

card example thumbnail
Guideline 9 > Pattern 9D > Example

Google Photos | 9D: Do G9 through G15

card example thumbnail
Guideline 9 > Pattern 9E

Pattern 9E: Batch-editing data
Guideline 9 > Pattern 9E > Example

Outlook | 9E: Batch-editing data

card example thumbnail
Guideline 9 > Pattern 9E > Example

Google Photos | 9E: Batch-editing data

card example thumbnail
Guideline 9 > Pattern 9E > Example

Gmail | 9E: Batch-editing data

card example thumbnail
Guideline 9 > Example

Copilot in PowerPoint | G9: Support efficient correction

card example thumbnail

Guideline 10

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.
Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting
Guideline 10 > Pattern 10A > Example

Copilot in Word | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10A > Example

Github Copilot | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10A > Example

iPhone | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10A > Example

Google Search | 10A: Disambiguate before acting

card example thumbnail
Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences
Guideline 10 > Pattern 10B > Example

Apple Music | 10B: Avoid cold starts by eliciting user preferences

card example thumbnail
Guideline 10 > Pattern 10B > Example

Microsoft News | 10B: Avoid cold starts by eliciting user preferences

card example thumbnail
Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies
Guideline 10 > Pattern 10C > Example

Box Skills | 10C: Fall back to other strategies

card example thumbnail
Guideline 10 > Pattern 10C > Example

Kommunicate chatbot | 10C: Fall back to other strategies

card example thumbnail
Guideline 10 > Example

Copilot in PowerPoint | G10: Scope services when in doubt

card example thumbnail

Guideline 11

Guideline 11

Make clear why the system did what it did

Enable the user to access an explanation of why the AI system behaved as it did.
Guideline 11 > Pattern 11A

Pattern 11A: Local explanations
Guideline 11 > Pattern 11A > Example

Verification-focused explanations | 11A: Local explanations

card example thumbnail
Guideline 11 > Pattern 11A > Example

AlphaCode | 11A: Local explanations

card example thumbnail
Guideline 11 > Pattern 11A > Example

Google Search | 11A: Local explanations

card example thumbnail
Guideline 11 > Pattern 11A > Example

Copilot in Excel | 11A: Local explanations

card example thumbnail
Guideline 11 > Pattern 11A > Example

Business Chat | 11A: Local explanations

card example thumbnail
Guideline 11 > Pattern 11A > Example

InterpretML | 11A: Local explanations

card example thumbnail
Guideline 11 > Pattern 11A > Example

Pinterest | 11A: Local explanations

card example thumbnail
Guideline 11 > Pattern 11B

Pattern 11B: Global explanations
Guideline 11 > Pattern 11B > Example

D365 Marketing | 11B: Global explanations

card example thumbnail
Guideline 11 > Pattern 11B > Example

InterpretML | 11B: Global explanations

card example thumbnail
Guideline 11 > Pattern 11B > Example

Instagram | 11B: Global explanations

card example thumbnail
Guideline 11 > Pattern 11C

Pattern 11C: Present properties of system outputs
Guideline 11 > Pattern 11C > Example

Google Maps | 11C: Present properties of system outputs

card example thumbnail
Guideline 11 > Pattern 11C > Example

Strava | 11C: Present properties of system outputs

card example thumbnail
Guideline 11 > Pattern 11D

Pattern 11D: Map system input attributes to system outputs
Guideline 11 > Pattern 11D > Example

AlphaCode | 11D: Map system input attributes to system outputs

card example thumbnail
Guideline 11 > Pattern 11D > Example

Gmail | 11D: Map system input attributes to system outputs

card example thumbnail
Guideline 11 > Pattern 11D > Example

Sentiment Analysis | 11D: Map system input attributes to system outputs

card example thumbnail
Guideline 11 > Pattern 11E

Pattern 11E: Map user behaviors to system outputs
Guideline 11 > Pattern 11E > Example

Netflix | 11E: Map user behaviors to system outputs

card example thumbnail
Guideline 11 > Pattern 11E > Example

Goodreads | 11E: Map user behaviors to system outputs

card example thumbnail
Guideline 11 > Pattern 11F

Pattern 11F: Example-based explanations
Guideline 11 > Pattern 11F > Example

Image recognition | 11F: Example-based explanations

card example thumbnail
Guideline 11 > Pattern 11F > Example

Computer Vision | 11F: Example-based explanations

card example thumbnail
Guideline 11 > Pattern 11G

Pattern 11G: “What if?” explanations
Guideline 11 > Pattern 11G > Example

Copysmith | 11G: “What if explanations”

card example thumbnail
Guideline 11 > Pattern 11G > Example

Jasper.ai | 11G: “What if?” explanations

card example thumbnail
Guideline 11 > Pattern 11G > Example

NerdWallet | 11G: “What if?” explanations

card example thumbnail
Guideline 11 > Pattern 11G > Example

Grammarly | 11G: “What if?” explanations

card example thumbnail

Guideline 12

Guideline 12

Remember recent interactions

Maintain short-term memory and allow the user to make efficient references to that memory.
Guideline 12 > Example

Business Chat | G12: Remember recent interactions

card example thumbnail
Guideline 12 > Example

Outlook – G12: Remember recent interactions

card example thumbnail
Guideline 12 > Example

Siri | G12: Remember recent interactions

card example thumbnail
Guideline 12 > Example

Bing Search | G12: Remember recent interactions

card example thumbnail

Guideline 13

Guideline 13

Learn from user behavior

Personalize the user’s experience by learning from their actions over time.
Guideline 13 > Example

Amazon | G13: Learn from user behavior

card example thumbnail
Guideline 13 > Example

Office Search | G13: Learn from user behavior

card example thumbnail
Guideline 13 > Example

Alpha XR | G13: Learn from user behavior

card example thumbnail

Guideline 14

Guideline 14

Update and adapt cautiously

Limit disruptive changes when updating and adapting the AI system’s behaviors.
Guideline 14 > Pattern 14A

Pattern 14A: Comprehensive updates
Guideline 14 > Pattern 14A > Example

YouTube | 14A: Comprehensive updates

card example thumbnail
Guideline 14 > Pattern 14A > Example

Facebook | 14A: Comprehensive updates

card example thumbnail
Guideline 14 > Pattern 14B

Pattern 14B: Immediate, partial, non-disruptive updates
Guideline 14 > Pattern 14B > Example

Google Search | 14B: Immediate, partial, non-disruptive updates

card example thumbnail
Guideline 14 > Pattern 14B > Example

Spotify | 14B: Immediate, partial, non-disruptive updates

card example thumbnail