HAX Design Library

Guideline 7

Support efficient invocation

Make it easy to invoke or request the AI system’s services when needed.

Guideline 8

Support efficient dismissal

Make it easy to dismiss or ignore undesired AI system services.

Guideline 9

Support efficient correction

Make it easy to edit, refine, or recover when the AI system is wrong.

Guideline 9 > Pattern 9A

Pattern 9A: Switch classification decisions

Guideline 9 > Pattern 9A > Example

Viva Topics | 9A: Switch classification decisions

Guideline 9 > Pattern 9A > Example

Pattern 9D: Do G9 through G15

Guideline 9 > Pattern 9D > Example

Google Photos | 9D: Do G9 through G15

Guideline 9 > Pattern 9E

Pattern 9E: Batch-editing data

Guideline 9 > Pattern 9E > Example

Google Photos | 9E: Batch-editing data

Guideline 9 > Pattern 9E > Example

Gmail | 9E: Batch-editing data

Guideline 10

Scope services when in doubt

Engage in disambiguation or gracefully degrade the AI system’s services when uncertain about a user’s goals.

Guideline 10 > Pattern 10A

Pattern 10A: Disambiguate before acting

Guideline 10 > Pattern 10B

Pattern 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10B > Example

Apple Music | 10B: Avoid cold starts by eliciting user preferences

Guideline 10 > Pattern 10C

Pattern 10C: Fall back to other strategies

Guideline 11

Make clear why the system did what it did

Enable the user to access an explanation of why the AI system behaved as it did.

Guideline 11 > Pattern 11A

Pattern 11A: Local explanations

Guideline 11 > Pattern 11B

Pattern 11B: Global explanations

Guideline 11 > Pattern 11C

Pattern 11C: Present properties of system outputs

Guideline 11 > Pattern 11D

Pattern 11D: Map system input attributes to system outputs

Guideline 11 > Pattern 11D > Example

Gmail | 11D: Map system input attributes to system outputs

Guideline 11 > Pattern 11D > Example

Sentiment Analysis | 11D: Map system input attributes to system outputs

Guideline 11 > Pattern 11E

Pattern 11E: Map user behaviors to system outputs

Guideline 11 > Pattern 11F

Pattern 11F: Example-based explanations

Guideline 11 > Pattern 11G

Pattern 11G: “What if?” explanations

Guideline 12

Remember recent interactions

Maintain short-term memory and allow the user to make efficient references to that memory.

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.